Explore our comprehensive feature that best suits your business for enhanced communication. Discover now!
Purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center
Expand your business’s reach nationwide with a toll-free number accessible in the US, and Canada
Centralize all your numbers and users in one accessible location, regardless of their global distribution
Register multiple phone numbers for your agents and efficiently manage calls from various devices within a single system
Customize business hours for individual phone numbers, ensuring calls are received at your preferred time
Craft customized greetings for welcome and voicemail messages to enhance caller experience
Easily convert written text into spoken words using our cutting-edge Text-to-Speech functionality
Ensure seamless call routing to the appropriate team member every time by customizing your call distribution
An interactive customer menu, facilitating seamless navigation and access prior to connecting with an agent
Efficiently route calls to teams categorized by location, language, skill, or any other desired trait
Get local, toll-free, and vanity virtual phone numbers for countries like the USA, Canada, UK, and many more. Boost global communication with ease.
Enhance your reach and streamline communication, ideal for contact center operations
Access unlimited call history records for comprehensive tracking and analysis of each number
Efficiently manage multiple conversations with our seamless call holding feature from separate lines.
Access voicemail transcriptions conveniently through the Voicemail Logs section
Boost contact center insights with Call Recording: Capture key conversations for improved communication strategies
Customize your inbound calling journey to align with your business's unique needs and meet customers' expectations
Easily configure call forwarding for your Dialaxy phone numbers to ring web portals, landlines, or mobile apps
Automatically route calls to agents based on customer status, technical skills, or business requirements for efficient handling
Efficiently organize call logs by filtering them based on date and time, providing detailed and refined data.
Easily send and receive global text messages using your Dialaxy number with unlimited logs
Business texting from any registered line in Dialaxy, enabling instant SMS exchange while seamlessly integrating your CRM
Efficiently organize message logs by filtering them based on date and time, providing detailed and refined data
Silence conversations effortlessly with our convenient mute conversation feature to control over your messaging experience
Elevate drip campaigns with automated SMS messages, easily managed from your Dialaxy account
Automate messages with the schedule SMS feature for business to improve communication and boost productivity by sending texts at the perfect time.
Effortlessly schedule MMS for your business to automate multimedia messages, engage customers, and enhance your marketing campaigns.
Access our web applications seamlessly on various web browsers for a versatile and user-friendly experience
Unlock the full potential of our mobile app for effortless communication on the go. Explore intuitive features tailored for convenience and productivity
Access our desktop agent seamlessly on Mac, Windows, and Linux for a versatile user experience.
Make calls directly from your browser using the Dialaxy Chrome extension, eliminating the need to use your phone
Easily share your Dialaxy phone numbers with team members for seamless collaboration
Efficiently organize call, message, voicemail logs by filtering them based on date and time, providing detailed and refined data
Expand your agent group seamlessly for enhanced teamwork and productivity within your organization
Connect with an unlimited number of contacts, ensuring comprehensive communication coverage
Easily import and export bulk contacts for streamlined organization in CSV and Excel format
Receive incoming call alerts directly on your screen and initiate conversations instantly by clicking the banner.
Stay informed with mobile notifications, ensuring you never miss important updates or messages while on the go
Receive voicemails directly to your email account with attached recordings, ensuring seamless access and convenient playback
Stay updated with extension notification, helping you to manage task smoothly
Easily activate integrations with just one click from the Dialaxy admin dashboard, streamlining all settings management
Streamline your workflow with seamless CRM integrations compatible with leading CRM platforms, without switching tabs
Expand your network of shared contacts through Google Contacts, mobile phones, CSV files, or CRM integration
Automatically sync. data with your existing CRM, seamlessly consolidating all information into one unified system
Discover top-tier platforms compatible with Dialaxy for enhanced marketing, productivity, and CRM capabilities
Try Dialaxy live! Schedule your demo session today.
Connect Dialaxy with your favourite tools. View all integration
Find tailored industry based communication solutions for your business needs. Explore now!
Clear calls to advanced collaboration, get your startup's communication covered.
Prioritise patients first and ensure a safe communication.
Enhance customer communication for orders, complaints, and returns.
Maximise customer support for better travel experience.
Boost customer engagement, and manage high volumes of calls.
Maximise guest experience, streamline reservations, and optimize staff collaboration.
Provide franchise support, streamline operations, and ensure seamless collaboration.
Optimize team collaboration, client interactions, and consultations.
Enhance client service, claims processing, and agent collaboration.
Elevate candidate engagement, streamline interviews, and optimize team collaboration.
Enhance student engagement, streamline administrative tasks, and facilitate seamless collaboration.
Manage day to day operations, track shipments, and enhance team coordination.
Streamline inquiries, boost customer service, and team collaboration.
Answer property inquiries and manage client interaction smoothly.
Empower your small business with better communication channels.
Access valuable resources available for optimising your communication strategy. Explore now!
Stay updated with industry insights and tips on our blog.
Explore the advantages of upgrading to Dialaxy from your current VoIP system.
Maximize lead possibilities of your company with Local Phone Number
Get insights into who we are and what we stand for.
Explore inspiring success stories from our regular clients.
Discover A2P 10DLC solutions for reliable messaging.
Get access to our app for seamless communication on the go.
Find answers to common questions on our Help Center page.
Access our free lookup tools to quickly gather essential information. Try them today!
Verify phone numbers and enhance consumer profiles with fresh, accurate lead data from hundreds of trusted sources.
A free phone validation tool designed to accurately verify and ensure the authenticity of phone numbers across various formats and regions.
Perform a free phone carrier lookup on any phone number across various countries, providing instant details about the carrier and network provider.
Perform a free reverse phone lookup on any phone number, allowing you to quickly identify the caller's details from any country across the globe.
Generate up to five unique phone numbers instantly at no cost using our Random Phone Number Generator tool.
Convert text into realistic audio with our free Text-to-Speech Generator. Ideal for accessibility and customized listening, offering two voice options to suit any purpose.
Home - VoIP Service - 7 Best Free Call Tracking Software in 2024
Reviewed by : Prasanta Raut
Call tracking software helps businesses by tracking and evaluating incoming phone calls and assists companies in monitoring their marketing activities.
Using this data, businesses may make smart decisions, maximize marketing efforts, and enhance customer connections.
Call tracking is a vital aspect between marketing activities and customer interaction, providing essential insights into the effectiveness of advertising efforts.
In this blog, we will discuss call tracking, how to use it, its advantages and disadvantages, and the 7 best free call tracking software in 2024.
Table of Content
Call tracking is the process of utilizing a unique phone number to monitor the source of incoming calls to a business.
When a customer calls the business using a call-tracked number, a call-tracking system answers and logs details such as:
This data is used to monitor the success of advertising efforts, spot patterns in consumer behavior, and pinpoint areas where the sales process should be strengthened.
Call tracking allows a particular call to be linked to a particular campaign.
Free call-tracking software will help you manage contacts and get better results in 2024.
These tools are important in enhancing ROI, enriching the customer experience, and provisioning insights in real-time.
Some of the advantages that are associated with free calling software in 2024 include the following.
Free call tracking software can boost your sales team’s ROI in 2024. It provides the critical detail needed to make crucial decisions on marketing campaigns.
Using the program, it becomes easy and accurate to identify campaigns that generate calls. Companies will also distribute whatever resources are available more effectively.
Budget decisions for marketing expenditures will be easier because funds will be focused on high-return channels as prescribed by the data.
Call-tracking software forms the actual backbone of the development of customer experience.
The recording and analysis of calls mean that the business will know what its clients want and what pleases them.
In this way, businesses can personalize every touch by correctly communicating their message and services.
Real-time feedback means higher satisfaction due to the identification of problem areas that are identified and quickly fixed.
Free call-tracking software is an essential tool for any company that wants real-time data insights.
By monitoring incoming calls, businesses can quickly judge campaign performance, consumer habits, and patterns.
Moreover, teams can respond immediately to clients’ inquiries or problems since they have their comments in real-time, which creates a proactive attitude in customer care.
Such patterns in call data analysis can be used to educate future product development and customer engagement/marketing strategies.
Call tracking is one of the major tools necessary for businesses to know how well they have been marketing their strategies.
It optimizes marketing strategy, enhances client experience, and optimizes data. However, since call tracking has significant benefits, potential flaws also exist. Let’s look at some of the pros and cons of call tracking.
Management: Trace calls through a specific source to monitor the efficiency of different marketing activities.
Increased Marketing ROI: Decide which channel generates the maximum number of leads and focus on investing in that channel.
Extra customer insights: call analysis provides a great deal of information about customer preferences and behavior.
Call recording: In addition to being done for compliance, recordings of calls are retained for training and quality purposes.
Lead qualification: To qualify the lead, check the content and outcome of the call.
Data optimization: The conversion rates are lifted, and the data enhances marketing tactics.
Privacy concerns: Knowing that their calls are being monitored or recorded may make some consumers uncomfortable and raise moral challenges.
Complexity: setting up and maintaining a call tracking system can be really complicated and requires technical expertise.
Cost: depending on the provider, call tracking services might be pricey, particularly for small organizations.
Information overload: Evaluating large amounts of call data can be challenging without the right equipment or experience.
RingCentral MVP’s unified communications solution allows users to handle business calls, faxes, voicemails, and SMS from anywhere.
This is a free incoming call tracking tool that helps companies of all kinds communicate better with their partners, customers, and employees.
Due to the platform’s extensive feature set, personal smartphones can now be used for business. From PCs or mobile devices anywhere in the world, it is simple to administer the complete phone system.
Users have the option to assign phones for managing users, groups, and extensions. They can also access the company directory, send and receive faxes, and have voicemail access.
CallFire offers many call center tools to monitor business engagement and enhance outbound efforts.
Some of its main features include text messaging, call tracking, IVR, cloud call center, voice broadcasting, and developer API integration.
Because of its cloud call center functionality, CallFire easily interfaces with spreadsheets and CRMs and presents notes and customer history in a single interface.
The platform provides real-time reporting, call recording, prepared voicemail replay, custom script integration, and unlimited call transfers.
CallTrackingMetrics is a complete framework for call monitoring and marketing analytics for contact centers and agencies.
This cloud-based platform offers a wide range of skills to record the customer journey, manage calls, track conversions, and analyze data thoroughly through real-time analytics.
It gives businesses across all industries a broad platform for customer experience management by seamlessly integrating contact center and call monitoring tools. This allows for more personalized client interactions.
HubSpot’s call-tracking software tailors an approach for businesses seeking to monitor and assess their phone interactions.
It assists in prioritizing and planning sales calls by utilizing contact property and interaction data from HubSpot’s CRM.
Improved management abilities include training components like phone transcriptions, keyword search features, call commenting options, and comprehensive call analysis tools.
Sales employees may make calls directly from their web browsers with these free call tracking numbers, ensuring flawless VoIP or desk phone access at the push of a button.
CallHippo is a VoIP service provider and also one of the best free call-tracking software. Its sophisticated analytics platform provides real-time insights on caller details, call quality, length, and call recording for management review.
Features like time zone display, flexible working hours, and user availability status make international calling easy.
With CallHippo’s assurance of flawless communication, businesses can maintain control over customer interaction and never miss a call.
Invoca offers conversation intelligence services for tracking incoming calls as well as marketing attribution services.
The company helps organizations identify which marketing initiatives are generating phone calls by providing a comprehensive solution that includes call monitoring and recording technology.
CallRail’s Call Tracking facilitates the seamless tracking of calls, messages, forms, and chats.
From a comprehensive, user-friendly dashboard, you can get vital information to maximize your investment in various media, including print and digital advertising.
In today’s digital world, call tracking is essential for every business to manage and understand client interactions, marketing campaigns, and customer preferences.
Call-tracking software helps enhance marketing tactics and manage and optimize inbound calls. Now, let’s check on how to select the best free call-tracking software.
First, you need to know what your business requires in call tracking software. Make a list of features and functionalities that your business requires.
Consider factors such as your business’s scale, reliability, and flexibility. Also, consider whether your business is a small, mid-size, or large-scale industry.
After considering these factors, you can analyze what features your business needs, such as call recording, Analytics, integration, and call monitoring.
Also, consider your budget and select the call-tracking software accordingly.
After you know your requirements and unique needs, you need to search for call-tracking software.
We have mentioned the 7 best free call-tracking software. You can consider one of the above that suits your business. Look for software that includes all the required features.
Once you have selected the software, you need to evaluate its features. Check the features that your business requires.
Some of the features that every business needs are call recording, keyword tracking, integrations, and a user-friendly interface.
Select the software that is user-friendly and straightforward to navigate. Also, check whether it integrates with your existing CRM or marketing tools.
Examine customer reviews and feedback and the call-tracking software provider’s reputation before making a final decision.
Other companies’ views might offer insightful opinions on the software’s functionality, dependability, and general satisfaction.
Businesses can choose a call-tracking software system that fits their needs, improves marketing tactics, and increases return on Investment(ROI).
Once you have finalized the tracking software, it’s time to install and utilize it. You need to install the software on your website or phone system and then set up call-tracking parameters.
You can check whether the software works properly or not. Review your software regularly and update it in a timely manner. Also, provide training for your employees to use the software.
Businesses can monitor and analyze incoming calls by using free call-tracking solutions.
These technologies provide insightful information on the effectiveness of marketing campaigns and help refine strategies for increased customer engagement, benefitting the sales team as well.
Although these applications are free, they offer significant benefits like lead monitoring and call attribution that assist companies of all sizes in making better decisions.
Call tracking software is a tool that allows businesses to measure the effectiveness of their marketing campaigns by tracking phone calls back to the specific advertisements, campaigns, or channels that generated them.
Yes, most call-tracking software is easy to set up and use. They offer intuitive interfaces, a guided setup process, and customer support to assist users with any questions or technical issues.
Most of the free call tracking software does not have hidden costs, yet some of the free call tracking software may have hidden costs, such as limited features or additional charges for upgrades.
Prasanta, founder and CEO of Dialaxy, is redefining SaaS with creativity and dedication. Focused on simplifying sales and support, he drives innovation to deliver exceptional value and shape a new era of business excellence.
Prasanta Raut