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Enhance customer support performance with a Call History

Monitor and track the call history of your contact center operation and improve your agent performance with real-time call data.

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Enhance customer service performance

Instant follow-up with unresolved calls and unsatisfied customers with call history.

Increase business call quality and productivity

Never miss out on the customer call details, and monitor the call quality to improve agent productivity. 

Call performance tracking

First call resolution

Track the details of the customer calls with the first call resolution and explore the success points

Average call time handling

Know the average time of call taken by the agent to resolve customers and optimize to reduce.

Call Analysis

Collect call data

Effortlessly collect and manage the customer call history data.

Data-driven decision making

Get an insight into call details and leverage data for decision-making.

Enhance customer service

Identify flaws

Understand the errors and mistakes made in the past call to identify flaws for improving in future call interactions.

Personalize messages

Tailored your messages and service during customer calls with the details uncovered with call history.

Increase business call quality and productivity

Never miss out on the customer call details, and monitor the call quality to improve agent productivity.

Call performance tracking

First call resolution

Track the details of the customer calls with the first call resolution and explore the success points

Average call time handling

Know the average time of call taken by the agent to resolve customers and optimize to reduce.

Call Analysis

Collect call data

Effortlessly collect and manage the customer call history data.

Data-driven decision making

Get an insight into call details and leverage data for decision-making.

Enhance customer service

Identify flaws

Understand the errors and mistakes made in the past call to identify flaws for improving in future call interactions.

Personalize messages

Tailored your messages and service during customer calls with the details uncovered with call history.

FAQ

What is included in call history?

Call History includes the details of the call, such as caller ID, call type (missed, incoming, outgoing), date, time, duration, and many more.

What are the benefits of Call history?

Call history provides call insight and recording details into the past and recent call data to improve future call interactions with your customers.

How can businesses leverage call history features?

Businesses can identify similar customer issues or queries from past call history, resolve them promptly, and personalize the customer problem. This enables firms to capitalize on missed opportunities.

How can call history improve customer experience?

Call records allow agents to notice customers with similar issues from past customer call interactions, giving them an edge to resolve them quickly, predetermine the potential customer’s need problems, and improve service delivery satisfaction.

How does call history assist call agents?

Call history gives insight into past calls; analyzing the conversations of the details of the past calls can help to optimize the interactions and improve future customer interactions with tailored conversations.

Dialaxy stands as a leading Cloud based Contact Center Solution that provides international Virtual Phone Numbers from 100+ countries.

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Dialaxy stands as a leading Cloud based Contact Center Solution that provides international Virtual Phone Numbers from 100+ countries.

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