Never abandon your customer calls; manage them in a virtual phone line Allow customers to not feel ignored during peak hours. Manage them in a virtual queue with messages or background music. Try for FreeRequest a Demo Trusted By leaders at Reduce unanswered call rate with call queuing Retain the caller and avoid missing the customer call with Dialaxy’s call queuing feature, reducing the rate of unanswered calls. Effective inbound call management Drive incoming customer calls to the unavoided virtual support queue telephone line until the next agent is available to attend. Inbound call optimization Virtual queue Place your valuable customer in a virtual queue explaining your service and promotions, or receive a notification once an agent is available to reduce frustration Reduce wait times On hold, callers can listen to specific voice messages or background-played music before connecting with an agent. Automated Call queue Avoid call missing Deliver a transparent background message, notify customers they are in a queue and that they will be serviced soon by the available agent. Efficient Call Handling Serve the next customer or prioritize the VIP customer numbers promptly with Dialaxy’s call queuing features. Balanced load distribution Available agent support Effectively allow the next available agent to attend the calls queue to address customer issues instantly. Idle time utilization Attend incoming customer calls. Dialaxy’s call tracking feature identifies idle and free agent time during busy hours and high incoming call volume. Effective inbound call management Drive incoming customer calls to the unavoided virtual support queue telephone line until the next agent is available to attend. Inbound call optimization Virtual queue Place your valuable customer in a virtual queue explaining your service and promotions, or receive a notification once an agent is available to reduce frustration Reduce wait times On hold, callers can listen to specific voice messages or background-played music before connecting with an agent. Automated Call queue Avoid call missing Deliver a transparent background message, notify customers they are in a queue and that they will be serviced soon by the available agent. Efficient Call Handling Serve the next customer or prioritize the VIP customer numbers promptly with Dialaxy’s call queuing features. Balanced load distribution Available agent support Effectively allow the next available agent to attend the calls queue to address customer issues instantly. Idle time utilization Attend incoming customer calls. Dialaxy’s call tracking feature identifies idle and free agent time during busy hours and high incoming call volume. FAQ What kind of information will the Customer hear while on hold? Dialaxy call queuing allows Businesses to customize the on-hold experience with music, informative messages about wait times or company services, or menus for self-service options. How are calls distributed within the queue? There are different routing methods for calls in a queue. Common ones include First-In-First-Out (FIFO), where the caller who called first gets answered first, or agent availability, where the call gets directed to the first available agent. What are the benefits of using a call queue system? Call queuing helps businesses manage call flow efficiently by distributing calls among available agents. It reduces customer frustration with call holds and improves the overall customer service experience by ensuring calls get answered, even during busy business hours. How do you decrease the call abandonment rate in a contact center? Promptly facilitate customers with live, available agent support or direct them to voicemail service options. If not, allow the customer to be put on hold in the virtual queue to ensure their calls are answered. This will ensure a reduced call abandonment rate in a contact center. Can I request a callback instead of waiting on hold? Yes, Dialaxy’s call queuing systems offer a callback option. Just leave your contact information and the system will call you back when an agent is available.