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Facilitate 24/7 customer support and enhance productivity

Redirect your customer to the service-supported channels. Effectively utilize the available agent to improve agent performance and productivity.

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Activate effective call-forwarding experience

Eliminate busy signals and missing calls, fair usage of available agents, reduce wait times, and improve customer satisfaction

Effective service during peak hours

Drive incoming calls to the effective self-support channel. Reach every potential customer, even during peak hours or agent unavailability.

Seamless Multi-Routing

Smart call distribution

No more agent burnout. Prioritize calls and forward accordingly to important issues and urgency to the right available agent.

Manage agent availability

Effectively manage and use the available agent, improve agent productivity, and reduce overload.

Automated Call Distribution

Eliminate busy lines

Dialaxy’s call forwarding feature automatically routes the call to the next best option, ensuring every inquiry is addressed.

Effective Call redirect

Redirect the client’s call to the most desirable available agent or pre-determined phone extension and voicemail box.

Customize call forwarding

Busy call forward

Effectively redirect incoming calls when your line is busy or unavailable to the next available options.

Selective call forward

Identify the customer call and accurately forward the critical calls based on the caller ID

Effective service during peak hours

Drive incoming calls to the effective self-support channel. Reach every potential customer, even during peak hours or agent unavailability.

Seamless Multi-Routing

Smart call distribution

No more agent burnout. Prioritize calls and forward accordingly to important issues and urgency to the right available agent.

Manage agent availability

Effectively manage and use the available agent, improve agent productivity, and reduce overload.

Automated Call Distribution

Eliminate busy lines

Dialaxy’s call forwarding feature automatically routes the call to the next best option, ensuring every inquiry is addressed.

Effective Call redirect

Redirect the client’s call to the most desirable available agent or pre-determined phone extension and voicemail box.

Customize call forwarding

Busy call forward

Effectively redirect incoming calls when your line is busy or unavailable to the next available options.

Selective call forward

Identify the customer call and accurately forward the critical calls based on the caller ID

FAQ

What is call forwarding?

Call forwarding is a phone feature that redirects incoming calls to a different number or destination you specify. 

What are the benefits of Dialaxy’s call forwarding?

Diailaxy’s call-forwarding features include improved reachability, increased productivity, professional and brand image management, and effective customer support.

Can I set up different forwarding rules?

Yes, with Dialaxy’s conditional forwarding, you can define rules based on the scenario (busy, no answer, always)

Are there any limitations on call forwarding?

Depending on your service provider, there might be limitations on the numbers you can forward to (e.g., they need to be active lines) or charges.

What should I do if call forwarding doesn’t work?

Check if the forwarding number is correct, and try deactivating and reactivating call forwarding. If issues persist, contact your service provider or subscribe to Dialaxy for better communication service.

Dialaxy stands as a leading Cloud based Contact Center Solution that provides international Virtual Phone Numbers from 100+ countries.

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Dialaxy stands as a leading Cloud based Contact Center Solution that provides international Virtual Phone Numbers from 100+ countries.

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