Law Enforcement Data Request
Last updated April 29, 2025
Dialaxy respects the rule of law and safeguards customer privacy. We will only disclose customer data in response to valid legal process and under the conditions below:
1. Scope of Compliance
Valid Legal Process
We honor subpoenas, court orders, search warrants, and equivalent mandates issued by recognized law enforcement or judicial authorities.
Service of Requests
All requests must be sent to [email protected].
2. Required Request Details
To be actionable, each request must include:
Government Email
Sent from a verifiable, registered government domain.
Requesting Party
Full name, title, and agency of the authorized officer.
Account Identification
Exact customer account ID(s) or other unique identifiers.
Records Sought
Specific categories of data (e.g., call logs, message content).
Time Frame
Precise start and end dates for the records requested.
3. Response Time
Acknowledgment
We will acknowledge receipt of a valid request within 2 business days.
Production
Complete responses (i.e., delivery of requested data or a legal objection) will be provided within 10 business days of receipt of valid legal process.
Extensions
If we require additional time—for example, due to the volume or complexity of the request—we will notify the requesting authority of the need for an extension and the anticipated delivery date.
4. Emergency Disclosures
- In cases of imminent risk of death or serious bodily harm, Dialaxy may disclose data without prior legal process.
- We will notify the customer of such disclosure as soon as legally permitted.
5. Customer Notification
- Except where prohibited by law or court order, Dialaxy will make reasonable efforts to notify the affected customer before disclosing their data, so they have an opportunity to challenge the request.