Maximize call handling and reduce call wait times Unlock the power of the concurrent to handle multiple calls simultaneously and improve customer experience with instant customer support Try for FreeRequest a Demo Trusted By leaders at Enhance customer experience with concurrent calls Never miss customer calls, connect with them instantly, and minimize wait times. Boost customer service and improve agent productivity Ensure customer calls are answered quickly, and allow available agents to handle incoming calls with a concurrent call feature Effective call handling Increase agent availability Allow your agent to take new and multiple calls, serve numerous customers in a shorter time Flexible call routing Based on customer issues and complexity, distribute the call to the correct available agent. Enhance customer experience Instant call response Deliver the available agent to respond to inbound calls, ensuring customer’s concerns are heard. Reduce wait times Proactively allow available customer support representatives to attend to incoming calls as soon as possible for customer service. Effective customer service Lower Call abandon rate Never let your customer call be abandoned or unanswered; effectively maximize the volume of answered calls. Enhance Agent Productivity Allow customer representatives to handle multiple simple customer issues, enabling complex customer problems to be resolved with full attention. Boost customer service and improve agent productivity Ensure customer calls are answered quickly, and allow available agents to handle incoming calls with a concurrent call feature Effective call handling Increase agent availability Allow your agent to take new and multiple calls, serve numerous customers in a shorter time Flexible call routing Based on customer issues and complexity, distribute the call to the correct available agent. Enhance customer experience Instant call response Deliver the available agent to respond to inbound calls, ensuring customer’s concerns are heard. Reduce wait times Proactively allow available customer support representatives to attend to incoming calls as soon as possible for customer service. Effective customer service Lower Call abandon rate Never let your customer call be abandoned or unanswered; effectively maximize the volume of answered calls. Enhance Agent Productivity Allow customer representatives to handle multiple simple customer issues, enabling complex customer problems to be resolved with full attention. FAQ What are concurrent calls? Concurrent calls allow an agent to attend multiple calls simultaneously, reducing call wait times and ensuring customer calls are answered promptly. How does call routing work with concurrent calls? A call routing system can be integrated with concurrent calls to ensure calls are directed to the most suitable agent. This can be based on factors like: Skillset: Routing calls to agents with the expertise to handle specific inquiries. Department: Directing calls to the appropriate department (e.g., sales, support). Language: Connecting callers with agents who speak their language. What are the benefits of concurrent calls? The benefits of concurrent calls are: Improved Customer Service Boosted Revenue Increased Team Efficiency Reduced Missed Calls Scalability for Growth What are some things to consider when choosing concurrent call features? The things you need to consider when choosing concurrent call features for your business are: Call volume Team size Budget How can concurrent call features improve customer experience? Concurrent call features ensure incoming calls are handled and answered effectively, reducing call response time and allowing available agents to pick up incoming come instantly with simultaneous ringing.