Customize a seamless and effective call-routing system for your business Route your customer’s incoming call intelligently with Dialaxy’s Call Flow designer features. Experience efficient and effective call routing. Try for FreeRequest a Demo Trusted By leaders at Enhance the efficient time-based call routing Set up multiple call flows for different times of day, effectively route calls to friendly channels after business hours Ensure accurate call routing experience Drive incoming calls to the appropriate call destination, reduce wait times, and provide instant customer support Smooth Caller Journey Automatic call routing No more manual call forwarding, connecting valuable customers with desired agents hassle-free. Reduce wait times Dialaxy’s call flow designer promptly routes calls to friendly channels, reducing wait times and improving customer experience. Smart Call Routing Caller ID Identify the VIP customer numbers and provide a personalized call experience. Effective Internal call forward Create a seamless internal call-forwarding system that connects the right department, minimizing connection errors and wasted time. Customer satisfaction Quick Issue resolution Streamline customer support processes and automate routine tasks, assisting agents to resolve issues faster and more efficiently. Consistent Support Experience Standardize call handling procedures across multiple channels, ensuring consistency and reliability in customer interactions. Ensure accurate call routing experience Drive incoming calls to the appropriate call destination, reduce wait times, and provide instant customer support Smooth Caller Journey Automatic call routing No more manual call forwarding, connecting valuable customers with desired agents hassle-free. Reduce wait times Dialaxy’s call flow designer promptly routes calls to friendly channels, reducing wait times and improving customer experience. Smart Call Routing Caller ID Identify the VIP customer numbers and provide a personalized call experience. Effective Internal call forward Create a seamless internal call-forwarding system that connects the right department, minimizing connection errors and wasted time. Customer satisfaction Quick Issue resolution Streamline customer support processes and automate routine tasks, assisting agents to resolve issues faster and more efficiently. Consistent Support Experience Standardize call handling procedures across multiple channels, ensuring consistency and reliability in customer interactions. FAQ How can I use the call flow designer for internal calls? Define forwarding rules based on caller ID, VIP number, and agent availability, or set up sequential/simultaneous ringing for faster call handling. What are the benefits of using a call flow designer? Improved customer experience (faster call routing, lower wait times) Increased efficiency (automatic call forwarding, reduced transfers) Better control over internal calls (flexible forwarding rules) Can I see how calls are currently being routed? The call flow designer often visually represents your existing call flow, allowing for easier modifications. Is the call flow designer secure? With Dialaxy contact center solution tools, call flow designers prioritize data security and provide role-based access control to restrict who can modify call flows. What happens if the call cannot be routed to anyone? You can define a fallback option, such as voicemail or transferring the call to a specific department.