100+ Innovative Features for Contact Center Excellence Effortlessly organize and connect with our unlimited features; now boosted by advanced contact center solution Try for FreeRequest a Demo Endorsed by top industry leaders Trusted by industry experts for excellence and innovation. Table of contents Phone System Features Call Features Message Features Productivity Notification Features Integration Features Table of contents Phone System Features Call Features Message Features Productivity Notification Features Integration Features Phone System Features International Numbers Purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center Toll-free Numbers Expand your business’s reach nationwide with a toll-free number accessible in the US, and Canada Virtual Contact Center Centralize all your numbers and users in one accessible location, regardless of their global distribution Multiple Phone Numbers Register multiple phone numbers for your agents and efficiently manage calls from various devices within a single system Business Hours Customize business hours for individual phone numbers, ensuring calls are received at your preferred time Voicemail Greetings Craft customized greetings for welcome and voicemail messages to enhance caller experience Text to Speech Easily convert written text into spoken words using our cutting-edge Text-to-Speech functionality Call Routing Ensure seamless call routing to the appropriate team member every time by customizing your call distribution Interactive Voice Response (IVR) An interactive customer menu, facilitating seamless navigation and access prior to connecting with an agent Ringing Strategy Efficiently route calls to teams categorized by location, language, skill, or any other desired trait Virtual Phone Number Get local, toll-free, and vanity virtual phone numbers for countries like USA, Canada, UK, and many more Upgrade your business communication today !! Don’t settle for mediocrity in communication. Elevate your business with our Contact Center Solution phone system feature. Book a Free Demo Call Features Outbound and Inbound Calling Efficiently manage inbound customer calls and proactively engage in outreach using your business phone number Global Calling Enhance your reach and streamline communication, ideal for contact center operations Call History Access unlimited call history records for comprehensive tracking and analysis of each number Concurrent Calls Efficiently manage multiple conversations with our seamless call holding feature from separate lines. Voicemail Drop Access voicemail transcriptions conveniently through the Voicemail Logs section Call Recordings Boost contact center insights with Call Recording: Capture key conversations for improved communication strategies Call Flow Designer Customize your inbound calling journey to align with your business’s unique needs and meet customers’ expectations Call Forwarding Easily configure call forwarding for your Dialaxy phone numbers to ring web portals, landlines, or mobile apps Call Queuing Automatically route calls to agents based on customer status, technical skills, or business requirements for efficient handling Call filters Efficiently organize call logs by filtering them based on date and time, providing detailed and refined data. Hassle Free Calling Worldwide !! Don’t be OK with outdated calling methods. Upgrade to our service today and experience hassle free calling. Get a Free Trial Message Features SMS Easily send and receive global text messages using your Dialaxy number with unlimited logs Frictionless SMS Business texting from any registered line in Dialaxy, enabling instant SMS exchange while seamlessly integrating your CRM SMS filters Efficiently organize message logs by filtering them based on date and time, providing detailed and refined data MMS Effortlessly send MMS to all your contacts and efficiently manage your inbox to promptly address clients and customers Mute Conversation Silence conversations effortlessly with our convenient mute conversation feature to control over your messaging experience SMS Campaigns Elevate drip campaigns with automated SMS messages, easily managed from your Dialaxy account Schedule SMS/MMS Craft your message, select the date and time, and leverage automation to deliver it precisely when desired Messaging your leads has never been this easy !! Upgrade your communication infrastructure and stay ahead in the digital age. Contact us now to use our Message Feature seamlessly. Contact Us Productivity Web Application Access our web applications seamlessly on various web browsers for a versatile and user-friendly experience Android App Access our platform effortlessly on Android devices for a seamless cross-platform experience. Desktop Agent Access our desktop agent seamlessly on Mac, Windows, and Linux for a versatile user experience. Chrome Extension Make calls directly from your browser using the Dialaxy Chrome extension, eliminating the need to use your phone Number Sharing Easily share your Dialaxy phone numbers with team members for seamless collaboration Advanced Filtering Efficiently organize call, message, voicemail logs by filtering them based on date and time, providing detailed and refined data Agent Addition Expand your agent group seamlessly for enhanced teamwork and productivity within your organization Agent Groups Easily structure agent groups for efficient communication and seamless collaboration. Unlimited Contacts Connect with unlimited number of contacts, ensuring comprehensive communication coverage Import Contacts Easily import and export bulk contacts for streamlined organization in CSV and Excel format Don't let valuable leads slip through the cracks !! Ready to supercharge your team’s productivity? Take the first step towards efficiency today! Chat with Support Notification Features Desktop notification Receive incoming call alerts directly on your screen and initiate conversations instantly by clicking the banner. Mobile notification Stay informed with mobile notifications, ensuring you never miss important updates or messages while on the go Email notification Receive voicemails directly to your email account with attached recordings, ensuring seamless access and convenient playback Never miss an Update !! Stay Connected, Stay Informed! Try Our Contact Center Solution Service with Notification Feature Now. Click to Activate Instant Alerts! Sign Up for Free Integration Features One-click setup Easily activate integrations with just one click from the Dialaxy admin dashboard, streamlining all settings management CRM Integration Streamline your workflow with seamless CRM integrations compatible with leading CRM platforms, without switching tabs Contact Synchronization Expand your network of shared contacts through Google Contacts, mobile phones, CSV files, or CRM integration. 2 way- data Sync Automatically sync. data with your existing CRM, seamlessly consolidating all information into one unified system Other Integrations Discover top-tier platforms compatible with Dialaxy for enhanced marketing, productivity, and CRM capabilities Switch between the apps effortlessly !! Seamlessly Integrate Your Workflow! Try Our Integration Feature Now. Be ready to Sync Your Systems. Book a Free Demo Phone System Features International Numbers Purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center Toll-free Numbers Expand your business’s reach nationwide with a toll-free number accessible in the US, and Canada Virtual Contact Center Centralize all your numbers and users in one accessible location, regardless of their global distribution Multiple Phone Numbers Register multiple phone numbers for your agents and efficiently manage calls from various devices within a single system Business Hours Customize business hours for individual phone numbers, ensuring calls are received at your preferred time Voicemail Greetings Craft customized greetings for welcome and voicemail messages to enhance caller experience Text to Speech Easily convert written text into spoken words using our cutting-edge Text-to-Speech functionality Call Routing Ensure seamless call routing to the appropriate team member every time by customizing your call distribution Interactive Voice Response (IVR) An interactive customer menu, facilitating seamless navigation and access prior to connecting with an agent Ringing Strategy Efficiently route calls to teams categorized by location, language, skill, or any other desired trait Virtual Phone Number Get local, toll-free, and vanity virtual phone numbers for countries like USA, Canada, UK, and many more Upgrade your business communication today !! Don’t settle for mediocrity in communication. Elevate your business with our Contact Center Solution phone system feature. Book a Free Demo Call Features Outbound and Inbound Calling Efficiently manage inbound customer calls and proactively engage in outreach using your business phone number Global Calling Enhance your reach and streamline communication, ideal for contact center operations Call History Access unlimited call history records for comprehensive tracking and analysis of each number Concurrent Calls Efficiently manage multiple conversations with our seamless call holding feature from separate lines. Voicemail Drop Access voicemail transcriptions conveniently through the Voicemail Logs section Call Recordings Boost contact center insights with Call Recording: Capture key conversations for improved communication strategies Call Flow Designer Customize your inbound calling journey to align with your business’s unique needs and meet customers’ expectations Call Forwarding Easily configure call forwarding for your Dialaxy phone numbers to ring web portals, landlines, or mobile apps Call Queuing Automatically route calls to appropriate agents based on customer status, technical skills, or business requirements for efficient handling Call filters Efficiently organize call logs by filtering them based on date and time, providing detailed and refined data. Hassle Free Calling Worldwide !! Don’t be OK with outdated calling methods. Upgrade to our service today and experience hassle free calling. Get a Free Trial Message Features SMS Easily send and receive global text messages using your Dialaxy number with unlimited logs Frictionless SMS Business texting from any registered line in Dialaxy, enabling instant SMS exchange while seamlessly integrating your CRM SMS filters Efficiently organize message logs by filtering them based on date and time, providing detailed and refined data MMS (Coming Soon) Effortlessly send MMS to all your contacts and efficiently manage your inbox to promptly address clients and customers Mute Conversation Silence conversations effortlessly with our convenient mute conversation feature to control over your messaging experience SMS Campaigns (Coming Soon) Elevate drip campaigns with automated SMS messages, easily managed from your Dialaxy account Schedule SMS/MMS (Coming Soon) Craft your message, select the date and time, and leverage automation to deliver it precisely when desired Messaging your leads has never been this easy !! Upgrade your communication infrastructure and stay ahead in the digital age. Contact us now to use our Message Feature seamlessly. Contact Us Productivity Web Application Access our web applications seamlessly on various web browsers for a versatile and user-friendly experience Android App Access our platform effortlessly on Android devices for a seamless cross-platform experience. Desktop Agent Access our desktop agent seamlessly on Mac, Windows, and Linux for a versatile user experience. Chrome Extension Make calls directly from your browser using the Dialaxy Chrome extension, eliminating the need to use your phone Number Sharing Easily share your Dialaxy phone numbers with team members for seamless collaboration Advanced Filtering Efficiently organize call, message, voicemail logs by filtering them based on date and time, providing detailed and refined data Agent Addition Expand your agent group seamlessly for enhanced teamwork and productivity within your organization Agent Groups Easily structure agent groups for efficient communication and seamless collaboration. Unlimited Contacts Connect with unlimited number of contacts, ensuring comprehensive communication coverage Import Contacts Easily import and export bulk contacts for streamlined organization in CSV and Excel format Don't let valuable leads slip through the cracks !! Ready to supercharge your team’s productivity? Take the first step towards efficiency today! Chat with Support Chat with Support Notification Features Desktop notification Receive incoming call alerts directly on your screen and initiate conversations instantly by clicking the banner. Mobile notification Stay informed with mobile notifications, ensuring you never miss important updates or messages while on the go Email notification Receive voicemails directly to your email account with attached recordings, ensuring seamless access and convenient playback Never miss an Update !! Stay Connected, Stay Informed! Try Our Contact Center Solution Service with Notification Feature Now. Click to Activate Instant Alerts! Sign up for Free Integration Features One-click setup Easily activate integrations with just one click from the Dialaxy admin dashboard, streamlining all settings management CRM Integration Streamline your workflow with seamless CRM integrations compatible with leading CRM platforms, without switching tabs Contact Synchronization Expand your network of shared contacts through Google Contacts, mobile phones, CSV files, or CRM integration. 2 way- data Sync Automatically sync. data with your existing CRM, seamlessly consolidating all information into one unified system Other Integrations Discover top-tier platforms compatible with Dialaxy for enhanced marketing, productivity, and CRM capabilities Switch between the apps effortlessly !! Seamlessly Integrate Your Workflow! Try Our Integration Feature Now. Be ready to Sync Your Systems. Book a Free Demo