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100+ Innovative Features for Contact Center Excellence

Effortlessly organize and connect with our unlimited features; now boosted by advanced contact center solution

Phone System Features

International Numbers

Purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center

Toll-free Numbers

Expand your business’s reach nationwide with a toll-free number accessible in the US, and Canada

Virtual Contact Center

Centralize all your numbers and users in one accessible location, regardless of their global distribution

Multiple Phone Numbers

Register multiple phone numbers for your agents and efficiently manage calls from various devices within a single system

Business Hours

Customize business hours for individual phone numbers, ensuring calls are received at your preferred time

Voicemail Greetings

Craft customized greetings for welcome and voicemail messages to enhance caller experience

Text to Speech

Easily convert written text into spoken words using our cutting-edge Text-to-Speech functionality

Call Routing

Ensure seamless call routing to the appropriate team member every time by customizing your call distribution

Interactive Voice Response (IVR)

An interactive customer menu, facilitating seamless navigation and access prior to connecting with an agent

Ringing Strategy

Efficiently route calls to teams categorized by location, language, skill, or any other desired trait

Upgrade your business communication today !!

Don’t settle for mediocrity in communication. Elevate your business with our Contact Center Solution phone system feature.

Call Features

Outbound and Inbound Calling

Efficiently manage inbound customer calls and proactively engage in outreach using your business phone number

Global Calling

Enhance your reach and streamline communication, ideal for contact center operations

Call History

Access unlimited call history records for comprehensive tracking and analysis of each number

Concurrent Calls

Efficiently manage multiple conversations with our seamless call holding feature from separate lines.

Voicemail Drop

Access voicemail transcriptions conveniently through the Voicemail Logs section

Call Recordings

Boost contact center insights with Call Recording: Capture key conversations for improved communication strategies

Call Flow Designer

Customize your inbound calling journey to align with your business’s unique needs and meet customers’ expectations

Call Forwarding

Easily configure call forwarding for your Dialaxy phone numbers to ring web portals, landlines, or mobile apps

Call Queuing

Automatically route calls to agents based on customer status, technical skills, or business requirements for efficient handling

Call filters

Efficiently organize call logs by filtering them based on date and time, providing detailed and refined data.

Hassle Free Calling Worldwide !!

Don’t be OK with outdated calling methods. Upgrade to our service today and experience hassle free calling.

Message Features

SMS

Easily send and receive global text messages using your Dialaxy number with unlimited logs

Frictionless SMS

Business texting from any registered line in Dialaxy, enabling instant SMS exchange while seamlessly integrating your CRM

SMS filters

Efficiently organize message logs by filtering them based on date and time, providing detailed and refined data

MMS (Coming Soon)

Effortlessly send MMS to all your contacts and efficiently manage your inbox to promptly address clients and customers

Mute Conversation

Silence conversations effortlessly with our convenient mute conversation feature to control over your messaging experience

SMS Campaigns (Coming Soon)

Elevate drip campaigns with automated SMS messages, easily managed from your Dialaxy account

Schedule SMS/MMS (Coming Soon)

Craft your message, select the date and time, and leverage automation to deliver it precisely when desired

Messaging your leads has never been this easy !!

Upgrade your communication infrastructure and stay ahead in the digital age. Contact us now to use our Message Feature seamlessly.

Productivity

Web Application

Access our web applications seamlessly on various web browsers for a versatile and user-friendly experience

Android App

Access our platform effortlessly on Android devices for a seamless cross-platform experience.

Desktop Agent

Access our desktop agent seamlessly on Mac, Windows, and Linux for a versatile user experience.

Chrome Extension

Make calls directly from your browser using the Dialaxy Chrome extension, eliminating the need to use your phone

Number Sharing

Easily share your Dialaxy phone numbers with team members for seamless collaboration

Advanced Filtering

Efficiently organize call, message, voicemail logs by filtering them based on date and time, providing detailed and refined data

Agent Addition

Expand your agent group seamlessly for enhanced teamwork and productivity within your organization

Agent Groups

Easily structure agent groups for efficient communication and seamless collaboration.

Unlimited Contacts

Connect with unlimited number of contacts, ensuring comprehensive communication coverage

Import Contacts

Easily import and export bulk contacts for streamlined organization in CSV and Excel format

Don't let valuable leads slip through the cracks !!

Ready to supercharge your team’s productivity? Take the first step towards efficiency today!

Notification feature

Desktop notification

Receive incoming call alerts directly on your screen and initiate conversations instantly by clicking the banner.

Mobile notification

Stay informed with mobile notifications, ensuring you never miss important updates or messages while on the go

Email notification

Receive voicemails directly to your email account with attached recordings, ensuring seamless access and convenient playback

Never miss an Update !!

Stay Connected, Stay Informed! Try Our Contact Center Solution Service with Notification Feature Now. Click to Activate Instant Alerts!

Integration Features

One-click setup

Easily activate integrations with just one click from the Dialaxy admin dashboard, streamlining all settings management

CRM Integration

Streamline your workflow with seamless CRM integrations compatible with leading CRM platforms, without switching tabs

Contact Synchronization

Expand your network of shared contacts through Google Contacts, mobile phones, CSV files, or CRM integration.

2 way- data Sync

Automatically sync. data with your existing CRM, seamlessly consolidating all information into one unified system

Other Integrations

Discover top-tier platforms compatible with Dialaxy for enhanced marketing, productivity, and CRM capabilities

Switch between the apps effortlessly !!

Seamlessly Integrate Your Workflow! Try Our Integration Feature Now. Be ready to Sync Your Systems.

Phone System Features

International Numbers

Purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center

Toll-free Numbers

Expand your business’s reach nationwide with a toll-free number accessible in the US, and Canada

Virtual Contact Center

Centralize all your numbers and users in one accessible location, regardless of their global distribution

Multiple Phone Numbers

Register multiple phone numbers for your agents and efficiently manage calls from various devices within a single system

Business Hours

Customize business hours for individual phone numbers, ensuring calls are received at your preferred time

Voicemail Greetings

Craft customized greetings for welcome and voicemail messages to enhance caller experience

Text to Speech

Easily convert written text into spoken words using our cutting-edge Text-to-Speech functionality

Call Routing

Ensure seamless call routing to the appropriate team member every time by customizing your call distribution

Interactive Voice Response (IVR)

An interactive customer menu, facilitating seamless navigation and access prior to connecting with an agent

Ringing Strategy

Efficiently route calls to teams categorized by location, language, skill, or any other desired trait

Upgrade your business communication today !!

Don’t settle for mediocrity in communication. Elevate your business with our Contact Center Solution phone system feature.

Call Features

Outbound and Inbound Calling

Efficiently manage inbound customer calls and proactively engage in outreach using your business phone number

Global Calling

Enhance your reach and streamline communication, ideal for contact center operations

Call History

Access unlimited call history records for comprehensive tracking and analysis of each number

Concurrent Calls

Efficiently manage multiple conversations with our seamless call holding feature from separate lines.

Voicemail Drop

Access voicemail transcriptions conveniently through the Voicemail Logs section

Call Recordings

Boost contact center insights with Call Recording: Capture key conversations for improved communication strategies

Call Flow Designer

Customize your inbound calling journey to align with your business’s unique needs and meet customers’ expectations

Call Forwarding

Easily configure call forwarding for your Dialaxy phone numbers to ring web portals, landlines, or mobile apps

Call Queuing

Automatically route calls to appropriate agents based on customer status, technical skills, or business requirements for efficient handling

Call filters

Efficiently organize call logs by filtering them based on date and time, providing detailed and refined data.

Hassle Free Calling Worldwide !!

Don’t be OK with outdated calling methods. Upgrade to our service today and experience hassle free calling.

Message Features

SMS

Easily send and receive global text messages using your Dialaxy number with unlimited logs

Frictionless SMS

Business texting from any registered line in Dialaxy, enabling instant SMS exchange while seamlessly integrating your CRM

SMS filters

Efficiently organize message logs by filtering them based on date and time, providing detailed and refined data

MMS (Coming Soon)

Effortlessly send MMS to all your contacts and efficiently manage your inbox to promptly address clients and customers

Mute Conversation

Silence conversations effortlessly with our convenient mute conversation feature to control over your messaging experience

SMS Campaigns (Coming Soon)

Elevate drip campaigns with automated SMS messages, easily managed from your Dialaxy account

Schedule SMS/MMS (Coming Soon)

Craft your message, select the date and time, and leverage automation to deliver it precisely when desired

Messaging your leads has never been this easy !!

Upgrade your communication infrastructure and stay ahead in the digital age. Contact us now to use our Message Feature seamlessly.

Productivity

Web Application

Access our web applications seamlessly on various web browsers for a versatile and user-friendly experience

Android App

Access our platform effortlessly on Android devices for a seamless cross-platform experience.

Desktop Agent

Access our desktop agent seamlessly on Mac, Windows, and Linux for a versatile user experience.

Chrome Extension

Make calls directly from your browser using the Dialaxy Chrome extension, eliminating the need to use your phone

Number Sharing

Easily share your Dialaxy phone numbers with team members for seamless collaboration

Advanced Filtering

Efficiently organize call, message, voicemail logs by filtering them based on date and time, providing detailed and refined data

Agent Addition

Expand your agent group seamlessly for enhanced teamwork and productivity within your organization

Agent Groups

Easily structure agent groups for efficient communication and seamless collaboration.

Unlimited Contacts

Connect with unlimited number of contacts, ensuring comprehensive communication coverage

Import Contacts

Easily import and export bulk contacts for streamlined organization in CSV and Excel format

Don't let valuable leads slip through the cracks !!

Ready to supercharge your team’s productivity? Take the first step towards efficiency today!

Notification feature

Desktop notification

Receive incoming call alerts directly on your screen and initiate conversations instantly by clicking the banner.

Mobile notification

Stay informed with mobile notifications, ensuring you never miss important updates or messages while on the go

Email notification

Receive voicemails directly to your email account with attached recordings, ensuring seamless access and convenient playback

Never miss an Update !!

Stay Connected, Stay Informed! Try Our Contact Center Solution Service with Notification Feature Now. Click to Activate Instant Alerts!

Integration Features

One-click setup

Easily activate integrations with just one click from the Dialaxy admin dashboard, streamlining all settings management

CRM Integration

Streamline your workflow with seamless CRM integrations compatible with leading CRM platforms, without switching tabs

Contact Synchronization

Expand your network of shared contacts through Google Contacts, mobile phones, CSV files, or CRM integration.

2 way- data Sync

Automatically sync. data with your existing CRM, seamlessly consolidating all information into one unified system

Other Integrations

Discover top-tier platforms compatible with Dialaxy for enhanced marketing, productivity, and CRM capabilities

Switch between the apps effortlessly !!

Seamlessly Integrate Your Workflow! Try Our Integration Feature Now. Be ready to Sync Your Systems.

Dialaxy stands as a leading Cloud based Contact Center Solution that provides international Virtual Phone Numbers from 100+ countries.

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Dialaxy stands as a leading Cloud based Contact Center Solution that provides international Virtual Phone Numbers from 100+ countries.

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