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Discover Clarity: Your Help Center for Dialaxy Issues – Where Questions Meet Answers

Incase of any issues contact support or email at: [email protected]

Table of contents
Table of contents
Help Center

Discover Clarity: Your Ultimate FAQ Guide – Where Questions Meet Answers

Dialaxy is a call center solution designed to boost business productivity by providing tools for effective communication, access to phone number records, and team collaboration, leading to improved customer satisfaction.
Dialaxy offers unlimited calling and texting features, streamlining communication, and allowing startups and businesses to buy instant local support numbers from the USA and Canada.
Dialaxy office is located in Hong Kong.
The Dialaxy packages offer excellent value, providing businesses and startups with remarkable features for seamless customer connection at an affordable price. 
You can download the Dialaxy app from the following sources:
  1. Google Play Store for Android devices
  2. The Dialaxy website, which offers the app for Android, iOS, Windows Desktop, Linux Desktop, and Mac. 

  For more information, you can visit the official Dialaxy website or contact their support team

 Dialaxy is both a web and mobile app. 
Dialaxy provides Virtual Numbers for Canada and the USA.

Pricing

 We offer three different plans for our customers. They can be listed as:
  . Essentials
  . Standard
  . Enterprise
The pricing for each plan varies based on whether it is billed on a monthly or annual basis.
          i. For Monthly:
    1. Essential- $ 19.99
    2. Standard- $ 17. 99
    3. Enterprise-  Custom quote

         ii. For Yearly:
    1. Essential- $ 203.88
    2. Standard- $ 179.88
    3. Enterprise- Custom quote
You should buy the Dialaxy package for several reasons:
       1. Cost Saving and Efficiency Improvements.
       2. Improved call Quality and Features.
      3. Reliable support and Innovative Features. 
Yes, the package auto-renew.
Specific pricing details for other phone numbers in Dialaxy are not available. For accurate pricing information, we recommend you to contact their sales team directly or email at [email protected]. 
Dialaxy offers plans that share common features, such as unlimited calls and SMS across all options. However, distinctions arise in the specific features provided:
1. Essential Plan: Accommodates up to 10 numbers.
 2. Standard Plan: Encompasses a range of 11 to 30 numbers.
3. Enterprise Plan: Designed for those with more than 30 numbers.
It depends on your subscription whether the plan is monthly or annually. 
To cancel a subscription, users can reach out to our support team via chat or email us at [email protected]. 
Certainly, to review or make changes to your billing address, please follow these steps:
  1. Go to https://dialaxy.com/ 
  2. Select the ‘Sign Up’ option located on the right side of the webpage.
  3. Once signed in, you’ll be directed to the Dashboard.
  4. On the left side of your dashboard, locate the billing option.
  5. Click on the billing option and provide your valid email address to proceed.

Following these steps will allow you to easily check or update your billing address.

Subscription and Billing

To manage your subscription, follow these steps:
  • Navigate to the ‘Settings’ menu.
  • Within the Settings, locate and click on the ‘Subscription’ option.
  • Here, you will find various settings and options related to your subscription.
  • Depending on your needs, you can make adjustments to your subscription, such as upgrading, downgrading, or canceling. 
Yes, You can change your Dialaxy subscription anytime.
Yes, You can turn off your Dialaxy number either by not renewing the subscription or contacting the sales team. 
Dialaxy’s refund policy states that all refund requests are subject to their policy, and if eligible, processing will be done within 3 days. However, specific details about the eligibility criteria and circumstances for refunds are not provided. The cancellation policy requires advance notice of the breach and a minimum of thirty (30) days to rectify the situation before cancellation.

Phone Numbers

Dialaxy is a cloud-based telephony solution that allows businesses to connect with customers worldwide. It offers various features, including local and toll-free numbers with call and text capabilities.
Yes, you can have more than one virtual phone number on Dialaxy. You can activate your virtual phone number within a minute by creating an account and selecting a free number from available numbers. Dialaxy also offers hassle-free packages for local or toll-free numbers with call and text capabilities. You can set up multiple virtual phone numbers and link them to one mobile phone, making it easier to carry around and manage multiple numbers.
To add a new number to your Dialaxy account, follow these steps:
  • Log in to your Dialaxy account.
  • Go to your portal section and click on My Numbers.
  • Select the option to Buy Number.
  • Choose the country (United States or Canada) and the type of number (local or toll-free).
  • Follow the prompts to buy the number.
Yes, Dialaxy offers virtual phone numbers for the USA and Canada, providing hassle-free packages for local and toll-free numbers with call and text capabilities.
Yes, Dialaxy offers toll-free numbers as part of its package. Toll-free numbers allow callers to reach your business free of charge, and they are particularly common for customer service calling. 
The choice between a toll-free or local number for your business depends on your business needs and goals. A toll-free number can make your business appear larger and more established, while a local number can enhance your local presence and give your business a friendly neighborhood feeling. A toll-free number ensures that customers can reach you without paying long-distance fees, while a local number can charge customers in different area codes with a long-distance fee. If your customer base is local, a local number may be more appropriate, while a toll-free number may be better if you have customers across the US and Canada. Ultimately, the decision between a toll-free or local number depends on your business needs and goals.

Demo

Certainly, to view a demonstration of Dialaxy, simply follow these steps:
  1. Go to https://dialaxy.com/
  2. Scroll to the bottom of the webpage.
  3. Look for the ‘Request a Demo’ option.
  4. Click on the option to experience the Dialaxy demo.
Certainly, to schedule a 30-minute demo of Dialaxy, follow these steps:
  1. Visit Select a Date & Time – Calendly
  2. Visiting the link you’ll be directed to “Calendly,” where you can choose a date and time for your demo.
  3. Click on ‘Next’ and provide your credentials to confirm the scheduling of the event.

After completing these steps, your 30-minute meeting will be scheduled.

Sign Up and Login

No, you can’t use the Dialaxy app without signing up. 
Go to https://dialaxy.com/ where you’ll find the ‘sign in’ option, and from there, you can create your Dialaxy account.
To confirm a Dialaxy invitation, check your email for an invitation email from Dialaxy, click the link provided in the email, and follow any additional instructions provided. If you need assistance, contact our customer support team.
To log into your Dialaxy account you can follow these general steps:
  1. Visit Dialaxy and locate the sign-in section.
  2. Enter your username or email address and your password.
  3. Click on the login or sign-in button to access your account.
Yes, a free trial is available.
Yes, personal emails are accepted in Dialaxy.
No, you can’t change the email ID in your Dialaxy account.
Yes, it is possible to have multiple accounts under the same login credential. 

How Dialaxy works?

Dialaxy is a cloud-based telephony solution that enables users to make and receive calls and messages over the Internet. It uses VoIP (Voice over Internet Protocol) technology to convert voice calls into digital data packets that are transmitted over the Internet. This technology allows for improved call quality, cost savings, and efficiency improvements compared to traditional landline calls. Dialaxy offers features like interactive IVR, WiFi calling, Agent Groups, and robust security measures, with subscription plans for unlimited calls and messages in the US and Canada. With VoIP, users can make calls from anywhere in the world as long as they have an internet connection, and Dialaxy provides apps for every device to make it easy to use 
Yes you can use the number outside of US and Canada using Dialaxy app.
Every plan includes unlimited calling, allowing you to make calls for as many minutes as you need.

If you have subscribed to the plan which provides unlimited calling service, all incoming and outgoing call are subjected to fair usage limit and upon reaching the limit , user shall be shifted to other plans. In this case , user might get charged extra for calling after crossing fair usage limit.

While purchasing the plan you can select country for which you wish to get minutes benefits , you will get benefits of free minutes (as per fair usages policy ) for only one country which you have selected while purchasing the office phone system plan.

 

Every plan includes unlimited calling, allowing you to make calls for as many SMS as you need. 
Dialaxy is specifically designed for use in Canada and the USA, and it is compatible with every other country.
Yes, Dialaxy requires an internet connection for calling and texting. It utilizes VoIP technology, transmitting voice calls over the internet, necessitating a stable internet connection to use the service.
Dialaxy is purpose-built for utilization in Canada and the USA, and it is exclusively compatible with these two countries. With Dialaxy, you can make calls and send texts within Canada and the USA.
Without an internet connection, you won’t be able to receive calls or messages. Dialaxy requires a stable internet connection to function properly.
Dialaxy is a VoIP service provider, but the exact amount of data it uses is not explicitly mentioned in the available sources. However, VoIP services, in general, require a stable internet connection to function properly. The data usage for Dialaxy, specifically, may vary depending on factors such as the frequency and duration of calls, as well as the quality of the internet connection. 
Dialaxy offers apps for every device, including web, desktop, and mobile. These apps provide seamless communication and collaboration, allowing users to access the service across platforms.
The choice between a toll-free or local number for your business depends on your business needs and goals. A toll-free number can make your business appear larger and more established, while a local number can enhance your local presence and give your business a friendly neighborhood feeling. A toll-free number ensures that customers can reach you without paying long-distance fees, while a local number can charge customers in different area codes with a long-distance fee. If your customer base is local, a local number may be more appropriate, while a toll-free number may be better if you have customers across the US and Canada. Ultimately, the decision between a toll-free or local number depends on your business needs and goals.
When making a call with Dialaxy, the person you’re contacting won’t know you’re using Dialaxy. It employs VoIP technology over the internet, similar to other services, ensuring a seamless call experience without any distinguishable difference unless disclosed. 

Security and Privacy

Dialaxy protects user information through robust security measures, including encryption and privacy features. Dialaxy ensures secure call transmission over the Internet, safeguarding customer data and communication. For more information, visit the Privacy Policy and Cookie Policy. 
Yes, you should allow access to your microphone and video while using Dialaxy. Dialaxy is a VoIP service provider that enables users to make and receive calls and messages over the Internet. To use Dialaxy, you need to allow access to your microphone and video so that you can make and receive calls and messages. Dialaxy uses VoIP technology to convert voice calls into digital data packets that are transmitted over the internet. This technology allows for improved call quality, cost savings, and efficiency improvements compared to traditional landline calls. Dialaxy offers features like interactive IVR, WiFi calling, Agent Groups, and robust security measures, with subscription plans for unlimited calls and messages in the US and Canada
Dialaxy collects and processes personal data that users provide when using their services, such as log and usage data, diagnostic, usage, and performance information. However, Dialaxy does not process sensitive personal information. The company’s privacy policy states that they collect personal information that users disclose to them, and they automatically collect certain information when users visit, use, or navigate their services. 

Using Dialaxy

No, you cannot use your existing number on Dialaxy, as it is a virtual phone number service provider. Virtual phone numbers are linked to an online account with the provider, as opposed to a specific location. Dialaxy offers virtual numbers for the USA and Canada, as well as comprehensive call center solutions. 
Yes, you can use 3rd party communication apps with your Dialaxy number. According to Dialaxy’s Fair Use Policy, you may use the Dialaxy Number with a third-party provider for outgoing calls or sending messages, as long as it is mutually agreed in writing by the parties.
No, you do not need any hardware for Dialaxy. Dialaxy is a cloud-based telephony solution that allows you to connect with your customers anywhere around the globe without the need for any additional hardware. 
To set up your browser to work with Dialaxy, you need to grant the necessary permissions for accessing your microphone and other resources. Here are the steps to follow:
  1. Open your browser and navigate to the Dialaxy website or Dialaxy’s web app.
  2. Locate the microphone icon or any other required resource icon in your browser.
  3. Click on the icon and select “Allow” or “Enable” to grant the necessary permissions.
Dialaxy is a cloud-based telephony solution, it typically relies on a stable internet connection and access to audio input/output devices such as microphones and speakers. Dialaxy often requires a minimum internet speed and quality of service to ensure clear and uninterrupted voice communication.

In general, the network requirements for Dialaxy include:

  • Stable and reliable internet connection with sufficient bandwidth to support voice communication.
  • Open network ports for the transmission of voice data.
  • Quality of Service (QoS) settings to prioritize voice traffic for clear audio.

As for audio requirements, users may need to ensure that their devices have access to the following:

  • Microphone for input.
  • Speakers or headphones for output.
Allowing Google Chrome to use your microphone while using Dialaxy is essential for making and receiving calls through the service. By granting Chrome permission to access your microphone, you enable the necessary audio functionality required for effective communication on Dialaxy. To ensure a seamless experience with Dialaxy’s audio features, it’s important to allow Chrome to use your microphone.
To find out who the administrator of your Dialaxy account is, you can follow these steps:
  • Contact your organization’s IT department or support team. They should be able to provide information about the account administrator, as they are responsible for managing the account and granting permissions.
  • If you are the account administrator, you can check your own account information. In most cases, the account administrator is the person who initially sets up the account or has the highest level of permissions within the organization.
To add a new number to your Dialaxy account, follow these steps:
  • Log in to your Dialaxy account.
  • Go to your portal section and click on My Numbers.
  • Select the option to Buy Number.
  • Choose the country (United States or Canada) and the type of number (local or toll-free).
  • Follow the prompts to buy the number.
Yes, you can download the call report from the Dialaxy dashboard. The call report typically provides valuable insights into call activities, including call duration, caller details, and agent handling information.

Calling

No, calling on Dialaxy is not free.
Dialaxy offers various pricing packages for local, shortcode, or toll-free numbers with call and text capabilities. The pricing plans are designed to cater to different business needs and usage patterns. 
To make a call using the Dialaxy app, you can follow these general steps:
  • Open the Dialaxy app on your device.
  • Navigate to the dialer within the app.
  • Enter the phone number you wish to call.
  • Tap the call button to initiate the call.
No, You cannot group call using Dialaxy.
Call status refers to the current state of an incoming or outgoing call based on its type. Different types of call statuses are possible for incoming and outgoing calls. The following are some of the call statuses for incoming and outgoing calls:
  • Incoming Call Statuses: Completed (on successful completion of the call), Missed (when the call goes unanswered or is disconnected from the caller’s end), Rejected (in case the call has been rejected by the receiver), and Voicemail (when a voicemail is dropped by the caller).
  • Outgoing Call Statuses: Completed (on successful completion of the call), No Answer (if the call is unanswered by the customer), and Rejected (if the customer disconnects the call).
When you call or text using Dialaxy, the caller ID displayed to the recipient will typically be the phone number associated with your Dialaxy account. The recipient will see the phone number you are using to make the call or send the text.
Dialaxy allows users to make calls to various types of numbers, including local, toll-free, and international numbers. The platform provides comprehensive call center software and supports inbound and outbound calls. 
Yes, you can make international calls using Dialaxy. Dialaxy is a cloud-based telephony solution that allows you to connect with your customers anywhere around the globe. It enables you to make international calls by providing virtual numbers. With Dialaxy’s easy-to-use interface and robust backend architecture, you can set up your call center within minutes.
To transfer a call using Dialaxy, you can follow these general steps:
  • While on the call, locate the transfer option within the Dialaxy app or interface.
  • Select the transfer option and enter the recipient’s name or number in the provided field.
  • Choose the appropriate transfer method, such as a direct transfer, warm transfer, transfer to voicemail, or transfer to a hold queue, based on your specific requirements.
  • Complete the transfer process as per the instructions provided by Dialaxy.
To record a call on Dialaxy, you can follow these general steps:
  • While on the call, locate the call recording option within the Dialaxy app or interface.
  • Select the call recording option and follow the prompts to start recording the call.
  • Once the call is completed, the recording will be saved to your Dialaxy account.
Yes, you can reject a call with a text message using Dialaxy.
To turn ON/OFF missed call notifications in Dialaxy, you can follow these general steps:
  • Open the Dialaxy app on your device.
  • Navigate to the app’s settings or notification settings.
  • Look for the option related to missed call notifications.
  • Toggle the setting to turn ON or OFF missed call notifications based on your preference.
To turn ON/OFF call reminder notifications in Dialaxy, you can follow these general steps:
  • Open the Dialaxy app on your device.
  • Navigate to the app’s settings or notification settings.
  • Look for the option related to call reminder notifications.
  • Toggle the setting to turn ON or OFF call reminder notifications based on your preference.

Support

You can directly email Dialaxy support at [email protected]. Dialaxy offers 24/7 customer support, allowing you to engage in a chat with dedicated support agents whenever you need assistance.
To report a bug with Dialaxy, you can follow these steps:
  • Contact Dialaxy Support: You can email Dialaxy support at [email protected].
  • Provide Detailed Information: When reporting a bug, it’s essential to provide as much information as possible, including the date and time of the issue, the specific service or feature affected, and any error messages or codes you’ve encountered. This will help Dialaxy’s support team to better understand the problem and provide a more accurate solution.

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