Effectively handle or avoid fake and spam calls with call Filters Prevent your team from attending unwanted calls, and know about the caller effortlessly to decide what to do with the call before answering. Try for FreeRequest a Demo Trusted By leaders at Reduce the call purpose identifying process. Know the call type, and it’s essential to prioritize and forward to the suitable agent accordingly beforehand. Effectively reduce spam and unwanted calls Automatically block or create a list of blocked numbers to avoid attending unwanted, time-wasting calls in the future. Reduced Frustration Customer experience Direct your customer by connecting directly with the wanted agent without being interrupted by spam calls. Agent performance Aware customer support representatives from attending spam and unwanted calls through prefixes for better performance. Avoid interruptions Avoid unwanted calls Identify and Avoid unwanted calls, such as spam, anonymous callers, and unrelated interactions, to reduce wait times for customers and agent productivity. Reduce abandonment rate Promptly answered and directed the appropriate agents to prioritize incoming calls based on various criteria such as caller ID, previous interactions, or urgency Smooth contact center operation Real-time Call Data Analysis Dialaxy’s advanced cloud-based systems can analyze call patterns, identify characteristics associated with spam calls, and automatically block these calls. Caller ID Filtering Differentiate between legitimate callers and potential spam calls through anonymous or unavailable caller IDs to redirect and block automatically. Effectively reduce spam and unwanted calls Automatically block or create a list of blocked numbers to avoid attending unwanted, time-wasting calls in the future. Reduced Frustration Customer experience Direct your customer by connecting directly with the wanted agent without being interrupted by spam calls. Agent performance Aware customer support representatives from attending spam and unwanted calls through prefixes for better performance. Avoid interruptions Avoid unwanted calls Identify and Avoid unwanted calls, such as spam, anonymous callers, and unrelated interactions, to reduce wait times for customers and agent productivity. Reduce abandonment rate Promptly answered and directed the appropriate agents to prioritize incoming calls based on various criteria such as caller ID, previous interactions, or urgency Smooth contact center operation Real-time Call Data Analysis Dialaxy’s advanced cloud-based systems can analyze call patterns, identify characteristics associated with spam calls, and automatically block these calls. Caller ID Filtering Differentiate between legitimate callers and potential spam calls through anonymous or unavailable caller IDs to redirect and block automatically. FAQ What is the Call Filter feature? Dialaxy’s Call Filter feature helps manage incoming calls to your VoIP or cloud-based contact center by identifying and routing them based on predefined rules. How does call filtering work? Call filtering works by analyzing incoming call information such as caller ID, phone number, or other metadata and applying predefined rules or filters to determine whether to allow the call to ring through, send it to voicemail, or block it entirely. Is Call Filter a free feature? Call filtering functionalities may be included in your base plan or offered as an add-on service by your VoIP/cloud contact center provider. Check our Dialaxy features and plan today. Why should I use call filtering? Call filtering helps you manage your incoming calls more effectively, reducing interruptions from spam, telemarketers, and unwanted callers. It also enhances privacy and security by blocking potentially malicious or fraudulent calls. Can call filtering protect against scam calls? Yes, Call filtering can help protect against scam calls by blocking known scam numbers or analyzing call metadata to identify potential scams. However, users should remain cautious when receiving calls from unknown or suspicious numbers.