Best Inbound Call Center Solutions: In-Depth Review Did you know that 80% of customers say they’re likely to switch to a competitor after a poor customer service experience? In an era where customer loyalty is challenging to secure, inbound contact centers are more critical than ever. The… Read more
What is Call Logging? – How Can It Be Made the Most Effective? Ever lost important information or details from a phone call or wished you had a simple means of tracking customer conversations? Say hello to call logging, your best friend, for staying organized and maximizing the potential of every call! If… Read more
10 Best Call Center Training Software in 2025 Did you know that 86% of buyers are willing to pay more for a great customer experience? Yet, 58% of call center agents feel they lack proper training. The solution? Advanced call center training software. Call center training software is… Read more
How Can We Legally Record Phone Calls in the USA and Canada Call Recording is a common practice among businesses, journalists, and individuals seeking to document conversations for clear legal, security, or personal purposes. However, the legality of recording phone calls depends on the applicable laws of the country and the state… Read more
Top 10 Free Call Log Templates – Know How to Use it! Are you tired of missing important calls and struggling with records? Are organizing phone call logs a task you consider hard? Don't worry; you're not the only one! In our busy world, managing communication can be very challenging. But don’t… Read more
How to Calculate & Improve Average Speed of Answer in Call Centers Did you know that 20 seconds is the gold standard for Average Speed of Answer (ASA) in modern call centers, with top-performing teams maintaining this benchmark to balance efficiency and customer satisfaction? Understanding the calculation and strategizing for improvement of… Read more
10 Best Healthcare Call Center Software in 2025 The healthcare industry is undergoing a digital transformation, and call centers are at the forefront. With the global healthcare contact center software market projected to reach a staggering USD 49.64 billion by 2025, according to Precedence Research, the demand for… Read more
What is a Mock Call in a Call Center? – Tips & Process to Conduct Imagine you’re on a call with a customer, and suddenly, they hit you with an objection you weren’t prepared for, and you’re unsure how to respond to it. This is a scenario many call center agents face on a daily… Read more
7 Best Call Center Softwares in 2025: Your Guide to Choosing the Right Solution Call centers are the heartbeat of customer service, keeping communication smooth and customers happy. But let’s be honest— managing it all can get overwhelming without the right tools. That’s where call center software comes in. If you’re looking to streamline… Read more
What is a BPO Call Center? A comprehensive guide Did you know that the global BPO market is expected to reach $174.94 Billion by 2028? In today's modern interconnected global economy, outsourcing has become a key business strategy for many companies. One of the most common forms of outsourcing… Read more