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Difference Between an Inbound and Outbound Call Center

Difference Between an Inbound and Outbound Call Center

59% of customers prefer communicating their questions and issues via live calls. Most businesses have started using chatbots and AI to interact with customers. However, these means of communication are unsuitable for handling complex issues and situations. Furthermore, human interaction…

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How to Use Virtual Numbers for Inbound Call Centers

How to Use Virtual Numbers for Inbound Call Centers?

The popularity of virtual numbers has transformed the telephony industry. A virtual number is a cloud-based number that allows users to make or receive a call over the Internet. Many businesses have systematically handled  inbound and outbound  calls and provided…

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