Difference Between an Inbound and Outbound Call Center 59% of customers prefer communicating their questions and issues via live calls. Most businesses have started using chatbots and AI to interact with customers. However, these means of communication are unsuitable for handling complex issues and situations. Furthermore, human interaction… Read more
How to Use Virtual Numbers for Inbound Call Centers? The popularity of virtual numbers has transformed the telephony industry. A virtual number is a cloud-based number that allows users to make or receive a call over the Internet. Many businesses have systematically handled inbound and outbound calls and provided… Read more