Explore our comprehensive feature that best suits your business for enhanced communication. Discover now!
Purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center
Expand your business’s reach nationwide with a toll-free number accessible in the US, and Canada
Centralize all your numbers and users in one accessible location, regardless of their global distribution
Register multiple phone numbers for your agents and efficiently manage calls from various devices within a single system
Customize business hours for individual phone numbers, ensuring calls are received at your preferred time
Craft customized greetings for welcome and voicemail messages to enhance caller experience
Easily convert written text into spoken words using our cutting-edge Text-to-Speech functionality
Ensure seamless call routing to the appropriate team member every time by customizing your call distribution
An interactive customer menu, facilitating seamless navigation and access prior to connecting with an agent
Efficiently route calls to teams categorized by location, language, skill, or any other desired trait
Get local, toll-free, and vanity virtual phone numbers for countries like the USA, Canada, UK, and many more. Boost global communication with ease.
Enhance your reach and streamline communication, ideal for contact center operations
Access unlimited call history records for comprehensive tracking and analysis of each number
Efficiently manage multiple conversations with our seamless call holding feature from separate lines.
Access voicemail transcriptions conveniently through the Voicemail Logs section
Boost contact center insights with Call Recording: Capture key conversations for improved communication strategies
Customize your inbound calling journey to align with your business's unique needs and meet customers' expectations
Easily configure call forwarding for your Dialaxy phone numbers to ring web portals, landlines, or mobile apps
Automatically route calls to agents based on customer status, technical skills, or business requirements for efficient handling
Efficiently organize call logs by filtering them based on date and time, providing detailed and refined data.
Easily send and receive global text messages using your Dialaxy number with unlimited logs
Business texting from any registered line in Dialaxy, enabling instant SMS exchange while seamlessly integrating your CRM
Efficiently organize message logs by filtering them based on date and time, providing detailed and refined data
Silence conversations effortlessly with our convenient mute conversation feature to control over your messaging experience
Elevate drip campaigns with automated SMS messages, easily managed from your Dialaxy account
Automate messages with the schedule SMS feature for business to improve communication and boost productivity by sending texts at the perfect time.
Effortlessly schedule MMS for your business to automate multimedia messages, engage customers, and enhance your marketing campaigns.
Access our web applications seamlessly on various web browsers for a versatile and user-friendly experience
Unlock the full potential of our mobile app for effortless communication on the go. Explore intuitive features tailored for convenience and productivity
Access our desktop agent seamlessly on Mac, Windows, and Linux for a versatile user experience.
Make calls directly from your browser using the Dialaxy Chrome extension, eliminating the need to use your phone
Easily share your Dialaxy phone numbers with team members for seamless collaboration
Efficiently organize call, message, voicemail logs by filtering them based on date and time, providing detailed and refined data
Expand your agent group seamlessly for enhanced teamwork and productivity within your organization
Connect with an unlimited number of contacts, ensuring comprehensive communication coverage
Easily import and export bulk contacts for streamlined organization in CSV and Excel format
Receive incoming call alerts directly on your screen and initiate conversations instantly by clicking the banner.
Stay informed with mobile notifications, ensuring you never miss important updates or messages while on the go
Receive voicemails directly to your email account with attached recordings, ensuring seamless access and convenient playback
Stay updated with extension notification, helping you to manage task smoothly
Easily activate integrations with just one click from the Dialaxy admin dashboard, streamlining all settings management
Streamline your workflow with seamless CRM integrations compatible with leading CRM platforms, without switching tabs
Expand your network of shared contacts through Google Contacts, mobile phones, CSV files, or CRM integration
Automatically sync. data with your existing CRM, seamlessly consolidating all information into one unified system
Discover top-tier platforms compatible with Dialaxy for enhanced marketing, productivity, and CRM capabilities
Try Dialaxy live! Schedule your demo session today.
Connect Dialaxy with your favourite tools. View all integration
Find tailored industry based communication solutions for your business needs. Explore now!
Clear calls to advanced collaboration, get your startup's communication covered.
Prioritise patients first and ensure a safe communication.
Enhance customer communication for orders, complaints, and returns.
Maximise customer support for better travel experience.
Boost customer engagement, and manage high volumes of calls.
Maximise guest experience, streamline reservations, and optimize staff collaboration.
Provide franchise support, streamline operations, and ensure seamless collaboration.
Optimize team collaboration, client interactions, and consultations.
Enhance client service, claims processing, and agent collaboration.
Elevate candidate engagement, streamline interviews, and optimize team collaboration.
Enhance student engagement, streamline administrative tasks, and facilitate seamless collaboration.
Manage day to day operations, track shipments, and enhance team coordination.
Streamline inquiries, boost customer service, and team collaboration.
Answer property inquiries and manage client interaction smoothly.
Empower your small business with better communication channels.
Access valuable resources available for optimising your communication strategy. Explore now!
Stay updated with industry insights and tips on our blog.
Explore the advantages of upgrading to Dialaxy from your current VoIP system.
Maximize lead possibilities of your company with Local Phone Number
Get insights into who we are and what we stand for.
Explore inspiring success stories from our regular clients.
Discover A2P 10DLC solutions for reliable messaging.
Get access to our app for seamless communication on the go.
Find answers to common questions on our Help Center page.
Access our free lookup tools to quickly gather essential information. Try them today!
Verify phone numbers and enhance consumer profiles with fresh, accurate lead data from hundreds of trusted sources.
A free phone validation tool designed to accurately verify and ensure the authenticity of phone numbers across various formats and regions.
Perform a free phone carrier lookup on any phone number across various countries, providing instant details about the carrier and network provider.
Perform a free reverse phone lookup on any phone number, allowing you to quickly identify the caller's details from any country across the globe.
Generate up to five unique phone numbers instantly at no cost using our Random Phone Number Generator tool.
Home - Virtual Number Providers - Virtual Number Providers for Call Centers: A Comprehensive Guide
Reviewed by : Prasanta Raut
In the era of virtual communication, virtual phone numbers are a virtual call center solution because of their unique calling capabilities and VoIP technology. But what exactly are virtual phone numbers, and why are they important for call centers?
Simply put, virtual numbers are phone numbers that are not associated with a particular phone line or location, making them extremely adaptable and adjustable for business needs.
You can get a virtual business phone number for call centers from any reliable virtual phone number provider out there. However, make sure to research and choose the right virtual number provider that meets the needs of your business phone systems.
In this article, we will delve into the world of virtual number providers for call centers, emphasizing the different factors while choosing a virtual phone service.
Table of Content
There are a number of virtual phone services out there that provide a virtual business phone number, and out of all those options, choosing the best one is surely a tough job. Thus, to make things easier, the first thing you can do is determine your needs.
Once you are clear about the needs of your virtual business phone system like the number of calls you will receive, your budget, or the features you require, settling on one virtual number provider becomes a lot easier.
Here are some crucial factors to consider when choosing a virtual number provider:
Before committing to a virtual number provider, it is essential to check for their coverage and availability. See whether they provide their offers in the countries or regions you require and the coverage. The service coverage and the locations they operate vary depending upon the service provider. So make sure to confirm if they work just fine in the locations you need.
Another crucial factor to consider when choosing a virtual number provider is their pricing and payment options. Check their pricing plans and any other additional fees, such as setup costs and calling rates. It is best to research different service providers and compare their pricing to find the one you can afford.
Additionally, check for their payment options, such as monthly or yearly billing and prepaid plans and their payment methods.
Call quality and reliability are important parts of call centers, so before choosing a virtual number for call centers, make sure that they provide high-quality calls and reliable service. Ensure that the provider has reliable networks and redundant systems to minimize downtime.
Advanced features and customization options are non-negotiable when choosing a virtual number for call centers. You may need advanced features like auto-attendant, call forwarding, call screening, and more, depending on your needs. Likewise, you may want to customize your voicemail messages and calls to improve client satisfaction.
Thus, it is important to research beforehand to find a service that delivers the features and customization choices that are crucial to your virtual contact center.
Make sure your virtual number provider can integrate with any other programs or systems you may already be utilizing, such as CRM or virtual call center software. This way, you can optimize your workflow and automate operations smoothly.
Finally, consider the level of technical support and customer service the virtual number supplier offers. Look for a service provider that provides round-the-clock assistance and is known for being accommodating and helpful.
Additionally, you should confirm that there are other obvious ways to get assistance when needed, such as live chat, email, or phone support.
There are numerous virtual phone number service providers available, and each of them markets that they offer the best features and services, including call forwarding, call blocking, video conferencing, interactive voice response, voicemail transcription, etc. However, blindly trusting them can end you up with a good-for-nothing VoIP service. Thus, choosing the best virtual phone number service provider for your requirements can be difficult and complicated.
I’ve thus put up a list of the top 5 virtual phone number providers after analyzing several providers based on their telephony services, customer support, plans, and pricing structures.
Dialaxy is another great option to get USA and Canada-based virtual phone numbers for call centers. They have package-based plans targeted for personal or business use. You can easily purchase a package based on your needs from their website.
Features
Pricing
Contact their customer support team for full pricing details.
Freezvon is a project of Telephonic Solutions OÜ, a business that has been offering VoIP-based telephony services since 2012.
With Freezvon, you may set up your call center, customer support, etc., and select the most practical means of communication for long-distance or international phone calls.
Freezvon pricing starts at $30/month. Contact their customer support team for full pricing details.
In 2009, a group of enthusiastic professionals with experience in the telecom services sector founded Continent Telecom, a branch of Beta Company sp z o.o.
Continent Telecom is a global VoIP service provider with local virtual numbers, IP PBXs, and call-center solutions available in 90 nations.
The charges of Continent Telecom as a setup fee and the monthly fee for virtual numbers vary depending upon the country. Visit their website for full pricing details.
Arizona-based VoIP provider Nextiva was established in 2006. It is a full-featured cloud-based phone system with TLS & SRTP encryption for increased privacy and offers voice, text, and limitless calls along with unified communication.
Their VoIP plan starts at $18.95 per user per month. Contact their agent to get a personalized plan for your call center.
AVOXI is a global communication platform that combines call center, texting, and phone services in one place. Their cutting-edge voice technology offers excellent coverage, dependability, and quality. They manage more than 50 million interactions annually while serving 7,000 clients in more than 170 nations.
The engaged enterprise plan perfect for your call center starts at $39.99 per user.
According to the case study of a large U.S. healthcare technology company, after reaching for call center support, it witnessed a huge shift from 30 calls/day on average in 2012 to 10,000 calls/day in 2021.
Another case study found that when an information technology and services company DuoCircle used a contact center for their customer service calls, they could route callers without going through multiple IVR menus, thanks to the call center’s call routing capabilities.
When choosing cloud telephony, Muslim Youth Helpline was looking for a round-the-clock support solution. In the COVID-19 lockdown, MYH’s partnership with the contact center proved particularly valuable when the team started working from home, resulting in a significant spike in incoming calls by 313%. Moreover, transitioning to remote work was seamless, with no downtime required.
Call centers can benefit from virtual numbers in a number of ways, including improved customer service and employee productivity. The following tips will help you implement virtual numbers in your call center successfully:
Virtual numbers are growing in popularity in the call center industry lately due to their ability to let companies develop a local presence without requiring a physical location.
In the past, it was difficult to manage work-from-home employees, which caused substantial problems for call centers in particular. However, with the development of virtual call centers, customer service teams can easily take calls from clients anywhere.
Due to the rising demand for remote work and increased global business expansion, the virtual number industry has experienced tremendous growth in recent years.
Virtual numbers can now provide more cutting-edge features and functionalities, including call recording, automatic call distribution, and analytics. Also, cloud-based virtual numbers may be scaled up or down to meet changing needs, making them a perfect option for call centers.
Therefore, it is obvious that virtual numbers can enhance customer service and boost call center productivity and will undoubtedly advance further and grow more over time.
In conclusion, virtual numbers are a crucial part of any call center, so choosing the right virtual phone number service for your business needs is key to your business’s success.
Before committing to a virtual number provider, identify your call center needs and research different virtual phone number providers. Make sure to go through their pricing and payment options, call quality and coverage, customer support, and other essential features for your call center.
Hope this comprehensive guide of virtual number providers for call centers is of help to you. So wait no longer and start setting up your call center today!
Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.
Prasanta Raut