Talkroute vs Dialaxy: Optimizing Call Routing and Management for Your Business

Do you want to boost agent performance and improve your organization’s call efficiency?

You can effortlessly switch to Dialaxy and improve the overall call center performance. It has modern business phone features like a unified callbox, call recording, call routing, call analytics, and IVR to enhance business communication with geographically diverse clients and consumers. 

Dialaxy allows you to localize your business in the international market at a reasonable rate. It provides a local, toll-free number for more than 100 countries and helps you establish a local presence and bond with the local community. 

Read this blog to understand Talkroute vs Dialaxy, and why Dialaxy is the best Talkroute alternative for your business. So, let’s get started. 🚀

What is Talkroute?

Talkroute is a well-known unified business phone system that offers virtual numbers for small and large enterprises at a reasonable price. It provides local, toll-free, 800, and vanity phone numbers for over 50 countries and has improved features that help you stand out from competitors. The features include call routing, call stacking, live call transfer, text messaging, caller ID, etc. 

With Takroute, you can initiate business calls on your desktop, browser, and smartphone. It enables individuals to make and receive business calls, texts, and video calls and manage voicemail in one app without opening multiple apps. 

Similarly, it enhances your business’s response rate and helps establish a local presence in major cities and states. The local business phone number also enables you to boost marketing campaigns, keep your number private, and reach more customers through local text messaging. 

What is Dialaxy?

Dialaxy is a reliable contact center solution that offers virtual numbers for over 100 countries at an affordable price. Its advanced features help consumers make daily calls and SMS without switching between apps. The cutting-edge features include a virtual contact center, multiple phone numbers, concurrent calls, and many more, which significantly help your business upgrade. 

It’s a comprehensive telephony solution that connects multiple platforms for seamless business communication and collaboration. It is affordable and ideal for freelancers in small, medium-sized, and large-scale enterprises. It offers the best plan tailored to your needs. The starter plans start at $20 per user per month with $5 per additional user. 

Customers can easily activate the number within a minute with Dialaxy. They can simply sign up by providing the necessary documents. If there are any issues, the team will help them through every step. 

What makes Dialaxy the superior business telephone solution to Talkroute?

Dialaxy is the superior selection for any business looking for a Talkroute alternative. We provide crystal-clear call quality, flawless integration with renowned business apps, and telephony features at an economical rate. 

We also ensure our system is user-friendly, with simple UI designs to help expert and typical customers easily navigate it. 

1. Advanced telephony features

We provide dynamic features suitable for businesses of all sizes. Our pricing plans are economical, so even small companies can get a virtual number with top-notch features and enable them to connect with a global audience. 

These advanced VoIP features, such as global calling, IVR, number porting, call history, and frictionless messages, assist your business in boosting call efficiency, improving customer experiences, and reducing agents’ workloads.  

2. Affordable pricing options

We have affordable pricing plans compared to some of our competitors. Traditional phone systems charge more for international or long-distance calls, so we provide local, toll-free, global, and vanity numbers at a competitive price. We encourage the calling to be more accessible to diverse consumers. 

We have a monthly and annual package. The monthly package starts at $20 per user per month. Our pro plan is popular and costs $60 per user per month. It charges $5 per additional user in all plans.

3. Fast and simple setup process

Customers can promptly set up the system without any complications. We provide easy procedures to help our clients and customers activate their numbers seamlessly. 

Our agents are available to guide customers from the initial stage. Consumers can simply provide their confidential documents to the agent, who will help them in the set-up journey.

4. Data privacy and security 

We adhere to rules and regulations such as GDPR and HIPAA to protect customer data. We also have robust security procedures to safeguard sensitive information from potential cyber threats or breaches. 

Our customers can also rest assured that we do not share their data with third parties without their consent and only keep their information as long as necessary to achieve the goal. 

🔍 Our readers also search the “Phone Number Porting” blog to understand its importance, working mechanism, benefits, and top challenges in detail. 

Dialaxy vs Talkroute: Pricing Comparison

Feature Comparison between Dialaxy and Talkroute

How Dialaxy and Talkroute address the common call management and customer support challenges. 

Every business has to deal with various issues related to customer support. Even the leading companies experience unhappy customers, and dealing with them is emotionally exhausting. Merely satisfying customers is insufficient; they must exceed their expectations in today’s competitive market. 

The common challenges and their solutions include:

1. Fatigue and burnout

A company with insufficient customer service technologies will likely experience fatigue and burnout, leading to poor agent performance, high attrition rates, and disturbance in service. Therefore, these technologies are essential to day-to-day work as they help streamline communication and simplify tedious tasks.

The advanced features of Dialaxy and Talkroute, such as automated call distribution and skill-based routing, help minimize agents’ fatigue and burnout. These features route the inbound calls evenly to the suitable agents, reducing burnout from dealing with unfamiliar issues. 

2.  Handling angry and difficult customers 

Dealing with angry customers is tedious work in the call center. While serving multiple customers at a time, the agents might be unable to keep up with the customers’ expectations, leading to customer dissatisfaction. Similarly, a slow response makes customers feel neglected. 

To resolve these issues, a business can use call recording, an Interactive Voice Response system, call back, analytics, and reporting features to improve its operational efficiency, agent performance, and customer experience. 

3. Inefficient use of channels

Customers call via multiple channels for different reasons. For instance, they can reach the customer staff via calls, emails, texts, and messages. So, the staff must be trained to use all the available channels effectively, ensuring no calls or messages are missed. 

Relying on only business phones leads to overload and customer dissatisfaction. To resolve such issues, use Dialaxy and Talkroute omnichannel features that enable the business owner to provide customer support via phone, text, email, live chat, and community forums. 

Talkroute vs Dialaxy: Which one is better?

Talkroute and Dialaxy are the best cloud phone systems. They offer comprehensive business phone features, an easy-to-use interface, and integration capabilities with other business apps and helpdesk tools. 

They offer a variety of virtual numbers with modern features to increase call center performance, sales, and ROI. However, selecting one from the available options solely depends on your business needs and financial capabilities. 

Choose Talkroute if:

• You looking for an economical provider with subscription-based pricing plans and no hidden fees. 
• You need a telephony solution that seamlessly integrates with a renowned business app like Twilio, Zendesk, Zapier, Pipedrive, Help Scout, and Desk.com. 
• You need a standard business communication solution with unique features like Live call transfer, Multi-Digit Extensions, Warm call transfer, and Call Stacking.

Choose Dialaxy if:

• You need a reliable business telephony solution with modern call management features ensuring exceptional service quality.
• You need a reputable provider that offers a legitimate virtual number of more than 100 countries, i.e., with broader global coverage.
• You need a provider with flawless integration capabilities that integrates with CRM systems, Hubspot, and Salesforce, including messaging, storage, sales, and marketing tools.

FAQ

How can I switch to Dialaxy from Talkroute?

Switching to Dialaxy from Talkroute is simple. You just need to submit a phone number request to Dialaxy with a signed copy of the letter of authentication and send your carrier and SID details. Then, our support team will quickly switch your telephony to Dialaxy. 

How do Talkroute and Dialaxy handle call management and monitoring?

Talkroute provides a mobile app for managing calls on the go and analytics and reporting for call data insights. 

Dialaxy handles the real-time monitoring and call recording for quality assurance and predictive dialing for outbound calls. 

Talkroute vs. Dialaxy: Which one offers a cheaper virtual cloud phone service?

Here is the pricing structure of both the providers:

How scalable are Talkroute and Dialaxy for growing businesses? 

Talkroute is highly scalable for growing business needs. It further offers flexible configurations and features to accommodate the changing call volumes and other operational requirements. 

Dialaxy is a highly scalable solution with customizable features and configurations for growing businesses.