Explore our comprehensive feature that best suits your business for enhanced communication. Discover now!
Purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center
Expand your business’s reach nationwide with a toll-free number accessible in the US, and Canada
Centralize all your numbers and users in one accessible location, regardless of their global distribution
Register multiple phone numbers for your agents and efficiently manage calls from various devices within a single system
Customize business hours for individual phone numbers, ensuring calls are received at your preferred time
Craft customized greetings for welcome and voicemail messages to enhance caller experience
Easily convert written text into spoken words using our cutting-edge Text-to-Speech functionality
Ensure seamless call routing to the appropriate team member every time by customizing your call distribution
An interactive customer menu, facilitating seamless navigation and access prior to connecting with an agent
Efficiently route calls to teams categorized by location, language, skill, or any other desired trait
Get local, toll-free, and vanity virtual phone numbers for countries like the USA, Canada, UK, and many more. Boost global communication with ease.
Enhance your reach and streamline communication, ideal for contact center operations
Access unlimited call history records for comprehensive tracking and analysis of each number
Efficiently manage multiple conversations with our seamless call holding feature from separate lines.
Access voicemail transcriptions conveniently through the Voicemail Logs section
Boost contact center insights with Call Recording: Capture key conversations for improved communication strategies
Customize your inbound calling journey to align with your business's unique needs and meet customers' expectations
Easily configure call forwarding for your Dialaxy phone numbers to ring web portals, landlines, or mobile apps
Automatically route calls to agents based on customer status, technical skills, or business requirements for efficient handling
Efficiently organize call logs by filtering them based on date and time, providing detailed and refined data.
Easily send and receive global text messages using your Dialaxy number with unlimited logs
Business texting from any registered line in Dialaxy, enabling instant SMS exchange while seamlessly integrating your CRM
Efficiently organize message logs by filtering them based on date and time, providing detailed and refined data
Silence conversations effortlessly with our convenient mute conversation feature to control over your messaging experience
Elevate drip campaigns with automated SMS messages, easily managed from your Dialaxy account
Automate messages with the schedule SMS feature for business to improve communication and boost productivity by sending texts at the perfect time.
Effortlessly schedule MMS for your business to automate multimedia messages, engage customers, and enhance your marketing campaigns.
Access our web applications seamlessly on various web browsers for a versatile and user-friendly experience
Unlock the full potential of our mobile app for effortless communication on the go. Explore intuitive features tailored for convenience and productivity
Access our desktop agent seamlessly on Mac, Windows, and Linux for a versatile user experience.
Make calls directly from your browser using the Dialaxy Chrome extension, eliminating the need to use your phone
Easily share your Dialaxy phone numbers with team members for seamless collaboration
Efficiently organize call, message, voicemail logs by filtering them based on date and time, providing detailed and refined data
Expand your agent group seamlessly for enhanced teamwork and productivity within your organization
Connect with an unlimited number of contacts, ensuring comprehensive communication coverage
Easily import and export bulk contacts for streamlined organization in CSV and Excel format
Receive incoming call alerts directly on your screen and initiate conversations instantly by clicking the banner.
Stay informed with mobile notifications, ensuring you never miss important updates or messages while on the go
Receive voicemails directly to your email account with attached recordings, ensuring seamless access and convenient playback
Stay updated with extension notification, helping you to manage task smoothly
Easily activate integrations with just one click from the Dialaxy admin dashboard, streamlining all settings management
Streamline your workflow with seamless CRM integrations compatible with leading CRM platforms, without switching tabs
Expand your network of shared contacts through Google Contacts, mobile phones, CSV files, or CRM integration
Automatically sync. data with your existing CRM, seamlessly consolidating all information into one unified system
Discover top-tier platforms compatible with Dialaxy for enhanced marketing, productivity, and CRM capabilities
Try Dialaxy live! Schedule your demo session today.
Connect Dialaxy with your favourite tools. View all integration
Find tailored industry based communication solutions for your business needs. Explore now!
Clear calls to advanced collaboration, get your startup's communication covered.
Prioritise patients first and ensure a safe communication.
Enhance customer communication for orders, complaints, and returns.
Maximise customer support for better travel experience.
Boost customer engagement, and manage high volumes of calls.
Maximise guest experience, streamline reservations, and optimize staff collaboration.
Provide franchise support, streamline operations, and ensure seamless collaboration.
Optimize team collaboration, client interactions, and consultations.
Enhance client service, claims processing, and agent collaboration.
Elevate candidate engagement, streamline interviews, and optimize team collaboration.
Enhance student engagement, streamline administrative tasks, and facilitate seamless collaboration.
Manage day to day operations, track shipments, and enhance team coordination.
Streamline inquiries, boost customer service, and team collaboration.
Answer property inquiries and manage client interaction smoothly.
Empower your small business with better communication channels.
Access valuable resources available for optimising your communication strategy. Explore now!
Stay updated with industry insights and tips on our blog.
Explore the advantages of upgrading to Dialaxy from your current VoIP system.
Maximize lead possibilities of your company with Local Phone Number
Get insights into who we are and what we stand for.
Explore inspiring success stories from our regular clients.
Discover A2P 10DLC solutions for reliable messaging.
Get access to our app for seamless communication on the go.
Find answers to common questions on our Help Center page.
Access our free lookup tools to quickly gather essential information. Try them today!
Verify phone numbers and enhance consumer profiles with fresh, accurate lead data from hundreds of trusted sources.
A free phone validation tool designed to accurately verify and ensure the authenticity of phone numbers across various formats and regions.
Perform a free phone carrier lookup on any phone number across various countries, providing instant details about the carrier and network provider.
Perform a free reverse phone lookup on any phone number, allowing you to quickly identify the caller's details from any country across the globe.
Generate up to five unique phone numbers instantly at no cost using our Random Phone Number Generator tool.
Home - Virtual Phone Number - SIP Line vs SIP Trunk: What’s the Key Differences?
Reviewed by : Prasanta Raut
As businesses continue to grow, so there is a need for efficient and cost-effective communication solutions. One of the difficulties that companies face today is choosing between SIP lines and SIP trunks. This basically plays an important role in modern telephony; understanding the differences between them is essential for making the right choice for your business.
Both of them provide affordable ways to upgrade from traditional landline systems by removing reliance on outdated technology like public switched telephone networks.
In this blog, we will learn in deep about what is SIP lines and SIP trunks, SIP Line vs SIP Trunk, identify the key differences between them, and highlight the benefits and challenges of each of them.
Table of Content
A SIP trunk is basically a virtual connection that uses SIP technology to connect multiple SIP lines into a single and manageable unit. Instead of requiring separate physical lines for each call, the SIP trunk allows different calls to be routed through the same connection. This helps in making more scalable and cost-effective solutions for businesses that can handle high volumes of calls.
Uses of SIP Trunks:
SIP trunking is a method that is used to enable business phones to work over an internet connection instead of a traditional landline. It increases the multimedia processing capabilities of both old telephone service and basic Voice Over Internet Protocol(VOIP) enabled phone networks.
SIP trunking allows companies to transmit and receive different types of data, which includes voice calls, text and video. A SIP trunk is totally different from the SIP phone. A SIP phone is basically a device that looks like a desk phone or a speakerphone that can generate calls by using the SIP protocol.
An SIP line is a branch of an SIP trunk. It is basically a channel or a session. It plays the role of mediator, helping to exchange communication data between two points or locations. While making a call, an SIP line represents a unit’s capacity for supporting incoming and outgoing calls.
A large number of SIP lines can be configured from a single SIP trunk. In the VOIP call centers, one SIP trunk can basically hold hundreds of SIP channels. Each call is distributed for one channel. Most of the business needs a single SIP trunk to cover all the communication needs.
Common Uses of SIP Lines:
Businesses often have confusion while choosing between SIP trunks and SIP lines. Basically, they both are different from each other SIP line connects a single phone or device for making VOIP calls by the help of internet. It enables one device for making and receiving the calls.
A SIP trunk is able to connect an entire business phone system or PBX to a VOIP provider. It lets the whole internal phone network to make and receive calls over the internet.
SIP Line: This requires individual lines for every connection, it is similar to traditional phone lines.
SIP Trunk: Multiple connection is connected in a single virtual trunk; this reduces the need for an extensive physical infrastructure.
SIP Line: This has limited scalability, and adding more lines requires additional infrastructure.
SIP Trunk: Its highly scalable additional channels could be added quickly without making any physical changes.
SIP Line: Higher costs because there is a need for multiple individual lines.
SIP Trunk: It is more cost-effective and has fewer physical lines which helps in reducing the infrastructure and maintenance costs.
SIP Line: It’s less flexible and suitable for smaller steups, which have predicted call volumes.
SIP Trunk: It offers great flexibility and allows business to scale up their communication needs according to the demand.
You might also like this:
Hosted PBX vs SIP Trunking: Key differences and which one is better for businesses
Basically, the SIP line supports one incoming and one outgoing call at once. It is suitable for small business which has low call volume. If you rarely have more than one or two calls simultaneously, the SIP line is best as it offers a simple and cost-effective option. It is easy to scale.
I suggest adding individual SIP lines as your business grows. But it requires additional hardware. You require an IP-PBX system for managing calls across multiple lines.
SIP trunks carry multiple concurrent calls usually 10-30 or more and it is best for businesses that have higher call volume. If you have multiple employees on the phone SIP trunk can offer more efficient use of the internet bandwidth.
It’s also highly scalable. We can easily increase the number of channels within the trunk as your business grows. You don’t require additional hardware. Your VOIP service providers can handle the overall call management.
This table makes it easy for you to choose between SIP lines and SIP trunks:
Look after these points while choosing between SIP lines and SIP trunks:
Cost: Compared to SIP Trunks, SIP Lines are cheaper per line, and SIP Trunks are more cost-effective for businesses that have many concurrent calls.
Reliability: Both of them depend upon the internet connection for call quality.
Features: SIP trunks basically provide additional features like call forwarding, voicemail, and conferencing.
We don’t require physical phone lines and other hardware for installing and maintaining the SIP trunk. A stable internet connection is also required for smooth communication. This reduces the need for complex installations and maintenance costs. Setting up the SIP trunk is straightforward and efficient.
The main benefit of SIP trunking its affordable. By connecting voice, video, and data in a single platform, businesses can reduce their overall communication cost. The business shouldn’t invest in separate infrastructure for different communication channels. This leads in saving the operational costs and setup costs.
Setting up a traditional phone system is quite time-consuming and costly. SIP trunking basically allows businesses to scale up their communication needs easily. If your company is growing and requires more channels or needs to downsize, SIP trunking has the flexibility to adjust the capacity.
Basically, SIP Trunking helps improve customer service as it provides businesses an advanced communication features. These basically include call forwarding, automatic call distribution, and voice mail to email; all of these contribute to a more responsive and efficient customer service experience. Making communications smooth and enhancing connectivity helps for providing better service for your customers.
SIP trunking has various benefits. It’s essential to be aware of the challenges and considerations involved in implementing this technology.
Overall, SIP trunking helps reduce physical infrastructure needs. However, the initial setup and configuration are quite complex, particularly for businesses that are transforming from traditional phone systems. Configuring SIP trunks to work with existing equipment like PBX systems requires an expert. Businesses need to invest in specialized IT support to ensure smooth integration and timely configuration of all features.
SIP trunking basically depends on a stable and high-quality internet connection. If you have issues with your internet service, which include bandwidths, limitations, and outages, solve it quickly, as it directly affects the quality of the call as well as overall communication. Businesses must have robust Internet infrastructure which includes sufficient bandwidths as this helps in preventing communications.
It’s one of the major challenges when it comes to emergency calls like dialing 911. Traditional phone lines help in providing the location of the callers to the emergency services, but with the help of SIP trunking, this information is not available. Businesses should take extra steps to configure the systems to ensure that accurate location information is transmitted during emergency calls.
The battle between SIP Line Vs. SIP Trunk it’s over. It totally depends on your business-specific needs. SIP trunking its a wonderful investment for the productivity of your team. While evaluating SIP trunking providers for your VOIP phone system or for VOIP phone service, focus on factors like reliability, scalability, and features.
Overall SIP lines are basically suitable for smaller businesses that have limited communication requirements.SIP trunks basically offer the scalability, flexibility, and cost-effectiveness that larger organizations need. Understanding these differences will help you to make an informed decision that optimizes your communication infrastructure.
SIP trunking has great scalability and cost efficiency as it helps in connecting multiple SIP lines in a single virtual connection where SIP is basically conducted.
Yes, small businesses can benefit from SIP trunking as the business requires growth and multiple simultaneous connections.
SIP trunks can improve call quality as they offer redundancy and better options compared to individual SIP lines.
Yes, SIP trunking is quite complicated to set up as It requires more technical expertise to set up and configure while integrating with existing systems.
Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.
Prasanta Raut