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Purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center
Expand your business’s reach nationwide with a toll-free number accessible in the US, and Canada
Centralize all your numbers and users in one accessible location, regardless of their global distribution
Register multiple phone numbers for your agents and efficiently manage calls from various devices within a single system
Customize business hours for individual phone numbers, ensuring calls are received at your preferred time
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Home - Comparison blog - Phone.com vs Dialaxy: Evaluating Pricing, Plans, and Performance for VoIP Excellence
Reviewed by : Prasanta Raut
Technology has advanced greatly, and the way businesses connect with clients has changed. An advanced and effective contact center is essential for organizations to have more leads and perform better in the market.
Choosing among various contact center software can be confusing due to the multitude of providers in the market. Today, we compare two of the best VoIP providers, Dialaxy and Phone.com, to facilitate business communication.
Dialaxy and Phone.com are popular cloud telephony providers offering advanced business communication features to connect efficiently with clients and manage contact centers.
Let’s explore our in-depth comparison of Phone.com vs Dialaxy features to discover which VoIP solution is ideal for your company’s needs.
Table of Content
Dialaxy provides a cloud telephony service with over 100+ features to improve business operations and customer management. It offers unlimited calling and messaging features that help businesses save time and provides phone numbers from over 100+ countries.
Use Dialaxy to connect effortlessly with your customers across various platforms. Our support agents are available 24/7 to provide immediate assistance and ensure seamless interaction and collaboration.
It offers unlimited calling and texting features, streamlines communication, and allows startups and businesses to buy instant local support numbers. Dialaxy is a complete call center software that can improve your contact center and help your agents offer efficient customer service in a more focused way.
Phone.com is an affordable business communication solution that empowers the contact center. It allows you to work from any device, anywhere, enhancing your productivity and allowing you to manage your work effectively and from anywhere remotely.
It offers seamless conversations, collaboration, and advanced features like call recording, CRM integration, call analytics, and more, which can effectively manage the contact center and increase agents’ productivity, leading to greater business success.
Phone.com is tailored for small to medium-sized enterprises. It provides cost-effective, schedule, and feature-rich solutions with 24/7 support. It aims to separate personal and business communications.
Let’s decide which is better for your business.
Dialaxy is a dedicated VoIP provider with many advanced features, such as global calling and automatic call distribution, which make it superior to Phone.com. It is designed in a unique and focused way, offering a superior user experience compared to Phone.com.
If you’re considering an alternative to Phone.com, Dialaxy is the better option. It focuses strongly on user interface and experience and offers competitive global calling rates.
Customer support is the main focus of the contact center. An effective contact center software like Dialaxy always focuses on providing better features and customer support, which can increase customer engagement and business productivity. For advanced AI tools and integrated communication solutions, Dialaxy would be the superior choice for your business’s success.
Selecting the right customer support software is crucial for businesses to improve the contact center experience and gain a competitive edge in the market. Let’s compare Phone.com vs. Dialaxy:
Top key features:
Let’s explore the pricing and plans of Dialaxy and Phone.com:
Plus Plan: $40/user/ month. (3 user)
Pro Plan (popular): $60/user/ month.
(5 users)
Plus users: $18/user/month.
Pro users: $27/user/month
Simplify support communication with Dialaxy’s user-friendly interface. Ensuring you have an intuitive platform that requires minimal training and facilitates quick adoption
Its user-friendly interface allows you to configure and manage it efficiently. You can make and receive calls right from your browser, and Phone.com allows you to manage all of your messages in one interface.
While Dialaxy and Phone.com have user-friendly interfaces, Dialaxy is more interactive and less complicated, as shown in the image above.
Effective customer support is essential to increasing customer satisfaction and improving business productivity. Dialaxy offers 24/7 customer support, where you can chat with support agents via email, text, and phone calls to eliminate and address customer concerns quickly.
Dialaxy’s features, such as IVR system-based routing calls, customer tagging, notes, AI-powered assessment, and service bots for 24/7 self-help, can manage the call volume related to customer queries decrease the load on call centers, enable self-service for clients, and ensure customer satisfaction.
Providing multiple channels, active listening, and resolution-oriented for customers to reach support.
Phone.com is standing 24/7 to help. You can get information about any queries and get help from dedicated agents via phone, live chat, and email. Phone.com focuses on general phone service inquiries, and sometimes, it lacks customer focus compared to Dialaxy (dedicated to VoIP solutions and integration).
You can connect to the agents whenever you want, ensuring you reach an appropriate representative whenever you encounter an issue. Phone.com ensures the conduct of effective meetings over the phone or using a browser, and you can learn anything about the virtual phone numbers that Phone.com offers.
Recently, Phone.com introduced AI-connect to help rout your callers, manage appointments, and control SPAM.
Let’s take a look at the comparison table of customer service provided by Dialaxy and Phone.com:
Dialaxy offers clients the best contact center solution services, which are highly regarded for reliability and perfect connection. It has been loved by thousands of Entrepreneurs, CEOs, and Team Leads.
Let’s see what our customer says.
“Dialaxy has been a game-changer for our startup, revolutionizing our communication strategies. The comprehensive features for monitoring and optimizing communication activities have proven invaluable, enabling us to streamline operations and enhance productivity. Its impact on our efficiency cannot be overstated.”
Sarah Rodriguez
Co-Founder, Tech Innovate
“At the helm as Operations Manager, I prioritize maintaining seamless communication, and Dialaxy stands out as my go-to ally. With its tailored features for e-commerce practitioners, I effortlessly streamline communication workflows, ensuring precision and productivity wherever I am. Undoubtedly, it’s a vital asset for any seasoned e-commerce professional!”
John Davis
Operations Manager, ShopSphere
Let’s explore some factors to consider when choosing between Dialaxy and Phone.com:
By considering these factors, you can easily choose the best VoIP service provider for your business communication solution.
Dialaxy is the superior choice when it comes to call quality, affordability, advanced features, and flexibility, and it is an all-in-one communication solution for business. Dialaxy provides an efficient service, and its advanced features are available at an affordable price range. It also provides a unique and focused approach that sets it apart.
Let’s see what makes Dialaxy a better choice than Phone.com:
Dialaxy helps you communicate cohesively with your customers by engaging with them across various channels, including SMS, email, and Video.
Integrate Dialaxy seamlessly with the CRM system to enhance customer relationship management and deliver personalized interactions.
With Dialaxy’s customizable IVR system, you can manage and streamline customer interactions and route calls efficiently, ensuring personalized options for callers.
Dialaxy’s ACD features help you improve call handling efficiency and reduce wait times by intelligently routing incoming calls to the most appropriate agents based on predefined criteria.
When choosing reliable and advanced VoIP providers like Dialaxy and Phone.com, it is crucial to know all the features and services that will help you eliminate issues related to business communication and improve contact center operations.
Dialaxy helps you improve your contact center with its 100+ innovative features and its outstanding service. Its features, such as automatic call distribution, MMS, SMS filter, Voicemail filter, and unified call box, sets it apart from Phone.com. So, take advantage of Dialaxy’s cloud-based contact center solutions to achieve better success in the long run.
Dialaxy is generally more suitable for all-sized businesses due to its comprehensive set of business-oriented features, flexible pricing plans, and integration capabilities.
Yes, both Phone.com and Dialaxy offer mobile apps that allow users to manage calls, access voicemails, and utilize other features on the go.
Choosing the best VoIP service for your business involves evaluating several key factors to ensure the service meets your specific needs. Here are some steps to help you make informed decisions while choosing the best VoIP service for your business:
Prasanta, founder and CEO of Dialaxy, is redefining SaaS with creativity and dedication. Focused on simplifying sales and support, he drives innovation to deliver exceptional value and shape a new era of business excellence.
Prasanta Raut