Explore our comprehensive feature that best suits your business for enhanced communication. Discover now!
Purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center
Expand your business’s reach nationwide with a toll-free number accessible in the US, and Canada
Centralize all your numbers and users in one accessible location, regardless of their global distribution
Register multiple phone numbers for your agents and efficiently manage calls from various devices within a single system
Customize business hours for individual phone numbers, ensuring calls are received at your preferred time
Craft customized greetings for welcome and voicemail messages to enhance caller experience
Easily convert written text into spoken words using our cutting-edge Text-to-Speech functionality
Ensure seamless call routing to the appropriate team member every time by customizing your call distribution
An interactive customer menu, facilitating seamless navigation and access prior to connecting with an agent
Efficiently route calls to teams categorized by location, language, skill, or any other desired trait
Efficiently manage inbound customer calls and proactively engage in outreach using your business phone number
Enhance your reach and streamline communication, ideal for contact center operations
Access unlimited call history records for comprehensive tracking and analysis of each number
Efficiently manage multiple conversations with our seamless call holding feature from separate lines.
Access voicemail transcriptions conveniently through the Voicemail Logs section
Boost contact center insights with Call Recording: Capture key conversations for improved communication strategies
Customize your inbound calling journey to align with your business's unique needs and meet customers' expectations
Easily configure call forwarding for your Dialaxy phone numbers to ring web portals, landlines, or mobile apps
Automatically route calls to agents based on customer status, technical skills, or business requirements for efficient handling
Efficiently organize call logs by filtering them based on date and time, providing detailed and refined data.
Easily send and receive global text messages using your Dialaxy number with unlimited logs
Business texting from any registered line in Dialaxy, enabling instant SMS exchange while seamlessly integrating your CRM
Efficiently organize message logs by filtering them based on date and time, providing detailed and refined data
Silence conversations effortlessly with our convenient mute conversation feature to control over your messaging experience
Elevate drip campaigns with automated SMS messages, easily managed from your Dialaxy account
Craft your message, select the date and time, and leverage automation to deliver it precisely when desired
Access our web applications seamlessly on various web browsers for a versatile and user-friendly experience
Access our platform effortlessly on Android devices for a seamless cross-platform experience.
Access our desktop agent seamlessly on Mac, Windows, and Linux for a versatile user experience.
Make calls directly from your browser using the Dialaxy Chrome extension, eliminating the need to use your phone
Easily share your Dialaxy phone numbers with team members for seamless collaboration
Efficiently organize call, message, voicemail logs by filtering them based on date and time, providing detailed and refined data
Expand your agent group seamlessly for enhanced teamwork and productivity within your organization
Connect with an unlimited number of contacts, ensuring comprehensive communication coverage
Easily import and export bulk contacts for streamlined organization in CSV and Excel format
Receive incoming call alerts directly on your screen and initiate conversations instantly by clicking the banner.
Stay informed with mobile notifications, ensuring you never miss important updates or messages while on the go
Receive voicemails directly to your email account with attached recordings, ensuring seamless access and convenient playback
Stay updated with extension notification, helping you to manage task smoothly
Easily activate integrations with just one click from the Dialaxy admin dashboard, streamlining all settings management
Streamline your workflow with seamless CRM integrations compatible with leading CRM platforms, without switching tabs
Expand your network of shared contacts through Google Contacts, mobile phones, CSV files, or CRM integration
Automatically sync. data with your existing CRM, seamlessly consolidating all information into one unified system
Discover top-tier platforms compatible with Dialaxy for enhanced marketing, productivity, and CRM capabilities
Try Dialaxy live! Schedule your demo session today.
Connect Dialaxy with your favourite tools. View all integration
Find tailored industry based communication solutions for your business needs. Explore now!
Clear calls to advanced collaboration, get your startup's communication covered.
Prioritise patients first and ensure a safe communication.
Enhance customer communication for orders, complaints, and returns.
Maximise customer support for better travel experience.
Boost customer engagement, and manage high volumes of calls.
Maximise guest experience, streamline reservations, and optimize staff collaboration.
Provide franchise support, streamline operations, and ensure seamless collaboration.
Optimize team collaboration, client interactions, and consultations.
Enhance client service, claims processing, and agent collaboration.
Elevate candidate engagement, streamline interviews, and optimize team collaboration.
Enhance student engagement, streamline administrative tasks, and facilitate seamless collaboration.
Manage day to day operations, track shipments, and enhance team coordination.
Streamline inquiries, boost customer service, and team collaboration.
Answer property inquiries and manage client interaction smoothly.
Empower your small business with better communication channels.
Access valuable resources available for optimising your communication strategy. Explore now!
Stay updated with industry insights and tips on our blog.
Explore the advantages of upgrading to Dialaxy from your current VoIP system.
Maximize lead possibilities of your company with Local Phone Number
Get insights into who we are and what we stand for.
Explore inspiring success stories from our regular clients.
Discover A2P 10DLC solutions for reliable messaging.
Get access to our app for seamless communication on the go.
Find answers to common questions on our Help Center page.
Home - Comparison blog - Phone.com vs. Dialaxy: Evaluating Pricing, Plans, and Performance for VoIP Excellence
Reviewed by : Prasanta Raut
Technology has advanced greatly, and the way businesses connect with clients has changed. An advanced and effective contact center is essential for organizations to have more leads and perform better in the market.
Choosing among various contact center software can be confusing due to the multitude of providers in the market. Today, we compare two of the best VoIP providers, Dialaxy and Phone.com, to facilitate business communication.
Dialaxy and Phone.com are popular cloud telephony providers offering advanced business communication features to connect efficiently with clients and manage contact centers.
Let’s explore our in-depth comparison of Phone.com vs Dialaxy features to discover which VoIP solution is ideal for your company’s needs.
Table of Content
Dialaxy provides a cloud telephony service with over 100+ features to improve business operations and customer management. It offers unlimited calling and messaging features that help businesses save time and provides phone numbers from over 100+ countries.
Use Dialaxy to connect effortlessly with your customers across various platforms. Our support agents are available 24/7 to provide immediate assistance and ensure seamless interaction and collaboration.
It offers unlimited calling and texting features, streamlines communication, and allows startups and businesses to buy instant local support numbers. Dialaxy is a complete call center software that can improve your contact center and help your agents offer efficient customer service in a more focused way.
Phone.com is an affordable business communication solution that empowers the contact center. It allows you to work from any device, anywhere, enhancing your productivity and allowing you to manage your work effectively and from anywhere remotely.
It offers seamless conversations, collaboration, and advanced features like call recording, CRM integration, call analytics, and more, which can effectively manage the contact center and increase agents’ productivity, leading to greater business success.
Phone.com is tailored for small to medium-sized enterprises. It provides cost-effective, schedule, and feature-rich solutions with 24/7 support. It aims to separate personal and business communications.
Let’s decide which is better for your business.
Dialaxy is a dedicated VoIP provider with many advanced features, such as global calling and automatic call distribution, which make it superior to Phone.com. It is designed in a unique and focused way, offering a superior user experience compared to Phone.com.
If you’re considering an alternative to Phone.com, Dialaxy is the better option. It focuses strongly on user interface and experience and offers competitive global calling rates.
Customer support is the main focus of the contact center. An effective contact center software like Dialaxy always focuses on providing better features and customer support, which can increase customer engagement and business productivity. For advanced AI tools and integrated communication solutions, Dialaxy would be the superior choice for your business’s success.
Selecting the right customer support software is crucial for businesses to improve the contact center experience and gain a competitive edge in the market. Let’s compare Phone.com vs. Dialaxy:
Top key features:
Let’s explore the pricing and plans of Dialaxy and Phone.com:
Plus Plan: $40/user/ month. (3 user)
Pro Plan (popular): $60/user/ month.
(5 users)
Plus users: $18/user/month.
Pro users: $27/user/month
Simplify support communication with Dialaxy’s user-friendly interface. Ensuring you have an intuitive platform that requires minimal training and facilitates quick adoption
Its user-friendly interface allows you to configure and manage it efficiently. You can make and receive calls right from your browser, and Phone.com allows you to manage all of your messages in one interface.
While Dialaxy and Phone.com have user-friendly interfaces, Dialaxy is more interactive and less complicated, as shown in the image above.
Effective customer support is essential to increasing customer satisfaction and improving business productivity. Dialaxy offers 24/7 customer support, where you can chat with support agents via email, text, and phone calls to eliminate and address customer concerns quickly.
Dialaxy’s features, such as IVR system-based routing calls, customer tagging, notes, AI-powered assessment, and service bots for 24/7 self-help, can manage the call volume related to customer queries decrease the load on call centers, enable self-service for clients, and ensure customer satisfaction.
Providing multiple channels, active listening, and resolution-oriented for customers to reach support.
Phone.com is standing 24/7 to help. You can get information about any queries and get help from dedicated agents via phone, live chat, and email. Phone.com focuses on general phone service inquiries, and sometimes, it lacks customer focus compared to Dialaxy (dedicated to VoIP solutions and integration).
You can connect to the agents whenever you want, ensuring you reach an appropriate representative whenever you encounter an issue. Phone.com ensures the conduct of effective meetings over the phone or using a browser, and you can learn anything about the virtual phone numbers that Phone.com offers.
Recently, Phone.com introduced AI-connect to help rout your callers, manage appointments, and control SPAM.
Let’s take a look at the comparison table of customer service provided by Dialaxy and Phone.com:
Dialaxy offers clients the best contact center solution services, which are highly regarded for reliability and perfect connection. It has been loved by thousands of Entrepreneurs, CEOs, and Team Leads.
Let’s see what our customer says.
“Dialaxy has been a game-changer for our startup, revolutionizing our communication strategies. The comprehensive features for monitoring and optimizing communication activities have proven invaluable, enabling us to streamline operations and enhance productivity. Its impact on our efficiency cannot be overstated.”
Sarah Rodriguez
Co-Founder, Tech Innovate
“At the helm as Operations Manager, I prioritize maintaining seamless communication, and Dialaxy stands out as my go-to ally. With its tailored features for e-commerce practitioners, I effortlessly streamline communication workflows, ensuring precision and productivity wherever I am. Undoubtedly, it’s a vital asset for any seasoned e-commerce professional!”
John Davis
Operations Manager, ShopSphere
Let’s explore some factors to consider when choosing between Dialaxy and Phone.com:
By considering these factors, you can easily choose the best VoIP service provider for your business communication solution.
Dialaxy is the superior choice when it comes to call quality, affordability, advanced features, and flexibility, and it is an all-in-one communication solution for business. Dialaxy provides an efficient service, and its advanced features are available at an affordable price range. It also provides a unique and focused approach that sets it apart.
Let’s see what makes Dialaxy a better choice than Phone.com:
Dialaxy helps you communicate cohesively with your customers by engaging with them across various channels, including SMS, email, and Video.
Integrate Dialaxy seamlessly with the CRM system to enhance customer relationship management and deliver personalized interactions.
With Dialaxy’s customizable IVR system, you can manage and streamline customer interactions and route calls efficiently, ensuring personalized options for callers.
Dialaxy’s ACD features help you improve call handling efficiency and reduce wait times by intelligently routing incoming calls to the most appropriate agents based on predefined criteria.
When choosing reliable and advanced VoIP providers like Dialaxy and Phone.com, it is crucial to know all the features and services that will help you eliminate issues related to business communication and improve contact center operations.
Dialaxy helps you improve your contact center with its 100+ innovative features and its outstanding service. Its features, such as automatic call distribution, MMS, SMS filter, Voicemail filter, and unified call box, sets it apart from Phone.com. So, take advantage of Dialaxy’s cloud-based contact center solutions to achieve better success in the long run.
Dialaxy is generally more suitable for all-sized businesses due to its comprehensive set of business-oriented features, flexible pricing plans, and integration capabilities.
Yes, both Phone.com and Dialaxy offer mobile apps that allow users to manage calls, access voicemails, and utilize other features on the go.
Choosing the best VoIP service for your business involves evaluating several key factors to ensure the service meets your specific needs. Here are some steps to help you make informed decisions while choosing the best VoIP service for your business:
Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.
Prasanta Raut