Explore our comprehensive feature that best suits your business for enhanced communication. Discover now!
Purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center
Expand your business’s reach nationwide with a toll-free number accessible in the US, and Canada
Centralize all your numbers and users in one accessible location, regardless of their global distribution
Register multiple phone numbers for your agents and efficiently manage calls from various devices within a single system
Customize business hours for individual phone numbers, ensuring calls are received at your preferred time
Craft customized greetings for welcome and voicemail messages to enhance caller experience
Easily convert written text into spoken words using our cutting-edge Text-to-Speech functionality
Ensure seamless call routing to the appropriate team member every time by customizing your call distribution
An interactive customer menu, facilitating seamless navigation and access prior to connecting with an agent
Efficiently route calls to teams categorized by location, language, skill, or any other desired trait
Get local, toll-free, and vanity virtual phone numbers for countries like the USA, Canada, UK, and many more. Boost global communication with ease.
Enhance your reach and streamline communication, ideal for contact center operations
Access unlimited call history records for comprehensive tracking and analysis of each number
Efficiently manage multiple conversations with our seamless call holding feature from separate lines.
Access voicemail transcriptions conveniently through the Voicemail Logs section
Boost contact center insights with Call Recording: Capture key conversations for improved communication strategies
Customize your inbound calling journey to align with your business's unique needs and meet customers' expectations
Easily configure call forwarding for your Dialaxy phone numbers to ring web portals, landlines, or mobile apps
Automatically route calls to agents based on customer status, technical skills, or business requirements for efficient handling
Efficiently organize call logs by filtering them based on date and time, providing detailed and refined data.
Easily send and receive global text messages using your Dialaxy number with unlimited logs
Business texting from any registered line in Dialaxy, enabling instant SMS exchange while seamlessly integrating your CRM
Efficiently organize message logs by filtering them based on date and time, providing detailed and refined data
Silence conversations effortlessly with our convenient mute conversation feature to control over your messaging experience
Elevate drip campaigns with automated SMS messages, easily managed from your Dialaxy account
Automate messages with the schedule SMS feature for business to improve communication and boost productivity by sending texts at the perfect time.
Effortlessly schedule MMS for your business to automate multimedia messages, engage customers, and enhance your marketing campaigns.
Access our web applications seamlessly on various web browsers for a versatile and user-friendly experience
Unlock the full potential of our mobile app for effortless communication on the go. Explore intuitive features tailored for convenience and productivity
Access our desktop agent seamlessly on Mac, Windows, and Linux for a versatile user experience.
Make calls directly from your browser using the Dialaxy Chrome extension, eliminating the need to use your phone
Easily share your Dialaxy phone numbers with team members for seamless collaboration
Efficiently organize call, message, voicemail logs by filtering them based on date and time, providing detailed and refined data
Expand your agent group seamlessly for enhanced teamwork and productivity within your organization
Connect with an unlimited number of contacts, ensuring comprehensive communication coverage
Easily import and export bulk contacts for streamlined organization in CSV and Excel format
Receive incoming call alerts directly on your screen and initiate conversations instantly by clicking the banner.
Stay informed with mobile notifications, ensuring you never miss important updates or messages while on the go
Receive voicemails directly to your email account with attached recordings, ensuring seamless access and convenient playback
Stay updated with extension notification, helping you to manage task smoothly
Easily activate integrations with just one click from the Dialaxy admin dashboard, streamlining all settings management
Streamline your workflow with seamless CRM integrations compatible with leading CRM platforms, without switching tabs
Expand your network of shared contacts through Google Contacts, mobile phones, CSV files, or CRM integration
Automatically sync. data with your existing CRM, seamlessly consolidating all information into one unified system
Discover top-tier platforms compatible with Dialaxy for enhanced marketing, productivity, and CRM capabilities
Try Dialaxy live! Schedule your demo session today.
Connect Dialaxy with your favourite tools. View all integration
Find tailored industry based communication solutions for your business needs. Explore now!
Clear calls to advanced collaboration, get your startup's communication covered.
Prioritise patients first and ensure a safe communication.
Enhance customer communication for orders, complaints, and returns.
Maximise customer support for better travel experience.
Boost customer engagement, and manage high volumes of calls.
Maximise guest experience, streamline reservations, and optimize staff collaboration.
Provide franchise support, streamline operations, and ensure seamless collaboration.
Optimize team collaboration, client interactions, and consultations.
Enhance client service, claims processing, and agent collaboration.
Elevate candidate engagement, streamline interviews, and optimize team collaboration.
Enhance student engagement, streamline administrative tasks, and facilitate seamless collaboration.
Manage day to day operations, track shipments, and enhance team coordination.
Streamline inquiries, boost customer service, and team collaboration.
Answer property inquiries and manage client interaction smoothly.
Empower your small business with better communication channels.
Access valuable resources available for optimising your communication strategy. Explore now!
Stay updated with industry insights and tips on our blog.
Explore the advantages of upgrading to Dialaxy from your current VoIP system.
Maximize lead possibilities of your company with Local Phone Number
Get insights into who we are and what we stand for.
Explore inspiring success stories from our regular clients.
Discover A2P 10DLC solutions for reliable messaging.
Get access to our app for seamless communication on the go.
Find answers to common questions on our Help Center page.
Access our free lookup tools to quickly gather essential information. Try them today!
Verify phone numbers and enhance consumer profiles with fresh, accurate lead data from hundreds of trusted sources.
A free phone validation tool designed to accurately verify and ensure the authenticity of phone numbers across various formats and regions.
Perform a free phone carrier lookup on any phone number across various countries, providing instant details about the carrier and network provider.
Perform a free reverse phone lookup on any phone number, allowing you to quickly identify the caller's details from any country across the globe.
Generate up to five unique phone numbers instantly at no cost using our Random Phone Number Generator tool.
Convert text into realistic audio with our free Text-to-Speech Generator. Ideal for accessibility and customized listening, offering two voice options to suit any purpose.
Home - VoIP Service - What are VoIP Codecs and How Do They Affect Call Quality?
Reviewed by : Prasanta Raut
Evidently, over the last couple of decades, Voice over Internet Protocol (VoIP) services have revolutionized how we connect with others. And what lies at the heart of this transformation are VoIP codecs, which play a pivotal role in determining and shaping the quality of calls carried out through these services.
So, What are these codecs? In what ways do they affect the quality of calls? Well, that’s what this article is about!
In this article, we will examine what VoIP codecs are & their types, and discuss a bit about how do VoIP codecs affect call quality as well, and give a brief overview of codec organization.
Let’s dive in!
Table of Content
To give a simple gist about VoIP codecs, you can think of these as a mechanism that compresses and transmits audio signals between devices at the same or different stations, thus enabling the transmission of simple, seamless, rapid, and clear conversations.
Now, to the technical bits- VoIP codecs, often interpreted as an acronym for Coder Decoder or Compression and Decompression, are computer programs that compress analog voice signals into digital data and then transmit them over the network.
Just another thing to note about VoIP codecs is that these algorithms are responsible for encoding and decoding audio signals during VoIP calls and determine how audio data is compressed for transmission and later decompressed for playback. They play a crucial role in Voice over Internet Protocol (VoIP) technology, ensuring that voice calls over the Internet maintain high quality while minimizing bandwidth usage.
If you, in one way or another, are involved in the VoIP world, you definitely should know how crucial it is to eliminate jitters when going through a call. Fundamentally, that’s the doing of the ‘codecs’!
Thus, logically speaking, a good VoIP codec will be able to compress audio data efficiently without sacrificing too much quality. This will ensure that your VoIP calls sound clear and natural, even if you are using a low-bandwidth connection.
However, you should note that other factors, like the network’s bandwidth and the quality of the hardware being used, also play a critical role in directly determining the quality of the call carried out via a virtual phone system. So be reasonable, and don’t try to solve every issue by playing with VoIP codecs.
🫵Also learn: What Is WiFi Calling and How Does It Work?
Now, let us get down to the serious stuff!
Reiterating what was said earlier, VoIP codecs are one of the few crucial factors that determine the quality of a call. And in the world of Cloud-based virtual phone systems, where everything depends upon real-time digital data transmissions, one of them being high-quality voice communications, the reduction of distractions like latency, jitter, background noise, and packet loss is a must.
Hence, that’s why VoIP codecs are important, as they directly impact the end user’s experience by eliminating the aforementioned factors. At the same time, it contributes to maintaining good VoIP QoS delivery irrespective of those external factors and ensuring a smooth and uninterrupted conversation.
It is a widely accepted reality that VoIP calls regularly face issues like network fluctuations and varying internet speeds. To counter those issues, VoIP codecs are crucial to overcoming these challenges and maintaining call quality irrespective of those external factors. Here are a handful of examples of how these mechanisms improve call quality:
Well, after learning all that, one might ask, why is the importance of VoIP codecs often overlooked? Whatever the case, let’s move on to the types.
There are nearly a dozen codecs that are used in the VoIP infrastructure, with each having its own way of working, characteristics, and application. But for now, we will discuss the most common and widely used one. So here are those:
G.711 is considered the gold standard codec known for its uncompressed audio transmission. While it offers high audio quality, it consumes more bandwidth compared to other codecs. It is offered and supported by almost all VoIP providers; an important reason for that is its high bitrate, which results in good audio quality.
With no noticeable latency, G.722 HD or High-definition codec can help to make your calls sound better by transmitting wideband audio signals. In simple words, this is a wideband codec that provides high-quality audio for HD VoIP calls by striking a balance between quality and bandwidth efficiency.
Next, we have G.729, a low-bandwidth codec that is often used for mobile VoIP calls. It was intended to serve those who just want decent audio quality with minimum bandwidth requirements. This codec is excellent at saving bandwidth, and although it sacrifices some audio quality, it ensures smooth communication no matter what the bandwidth is.
Lastly, let’s take a look at OPUS. It is a newer, versatile, and ultra-wideband codec that is designed to provide high-quality audio with low bandwidth usage with adaptive bit rates. What sets it apart is its ability to dynamically adjust to network conditions, making it suitable for various communication scenarios. One more thing: Opus is an open-source codec that requires no licensing fees for usage.
And finally, let’s discuss about the configuration of codecs for network optimization. While, the majority of VoIP phones and softphones allow you to select the codec you want to use for your calls and let you configure it. Thinking of it as a piece of cake, right?
Here’s the problem: it involves configuring codecs for optimal network performance, adjusting settings based on network conditions, and ensuring that the chosen codec adapts to varying situations, maintaining call quality.
Frankly speaking, you don’t even have to do it yourself, as voice-over IP phone services do it for you by determining which codecs are the perfect ones for your available hardware. So, it is advisable to make the most of what is pre-prepared to the fullest.
Let’s recap: in this blog, we discussed what voice-over IP codecs are and their types, revealed the relationship between VoIP and audio quality, and discussed why codecs are important and how they can improve call quality.
By choosing the right codec for your needs, you can enhance the quality of your VoIP calls and make the most of this versatile technology.
As a closing thought, you should understand that these codecs are essential for ensuring that VoIP calls sound clear and natural and can be said to be the unsung heroes of clear and effective communication in this virtual telephony era.
As VoIP codecs vary by provider, bandwidth requirements, and audio quality, there is no “best” codec. To be fair, you, yourself, do not need to select one specific codec for each call because most SIP and VoIP software providers support multiple codecs and automatically select the best one for each call.
However, if you are determined to choose one, here’s a simple comparison of the common ones to help you do so:
G.711 is the most common SIP codec. This codec is commonly used because it is the same codec used by the PSTN on top of that, it is able to provide high-quality audio at relatively low-bandwidth, making it appropriate for most VoIP applications as well. It is an open-source standard codec that is widely supported by VoIP devices and softphones.
Audio codecs in VoIP are used to determine the quality of audio, bandwidth, and compression & decompression of VoIP phone calls. With VoIP codecs, audio signals can be compressed into data for transmission over the internet and then decompressed back into uncompressed audio signals using codecs.
When comparing both, G.722 is generally believed to be better than G.711 in terms of audio quality. That is because, as a wideband codec, G.722 offers a wider frequency range (50Hz to 7kHz) than G.711(200 Hz to 3.4 kHz), allowing for a more realistic sound by capturing and reproducing more of the finer details of human speech.
Furthermore, G.722 has a lower latency than G.711, which is a crucial factor for VoIP calls because it can reduce the feeling of being disconnected or “on the phone.”
Prasanta, founder and CEO of Dialaxy, is redefining SaaS with creativity and dedication. Focused on simplifying sales and support, he drives innovation to deliver exceptional value and shape a new era of business excellence.
Prasanta Raut