How 10DLC Support Better Customer Engagement?

In the dynamic realm of communication technology, companies are continuously searching for dependable and effective methods to connect with their clientele. There seems to be a lot of competition in the market for effective and reliable communication tools. 

10DLC is also one of the most trusted and secure communication tools for businesses to exchange information in bulk. 

In this article, we will discuss 10 DLC, what actually is 10 DLC, what kind of business needs 10 DLC,  and how 10DLC support better customer engagement. So let’s dive into it without any delay. 

What is 10 DLC?

10 DLC (10- Digit Long Code) is a special kind of number that allows people to send applications to person A2P business messages in the USA and Canada. It allows businesses to send direct messages to consumers using the 10-digit number which is similar to a personal phone number. 

A 10DLC registered long code number can support moderately large volumes of text messages. 

U.S. mobile operators have approved this specific phone number type for application to person A2P texting. This feature is supported only in the USA and US territories like Canada and the Caribbean.

10DLC has potentially huge cost savings over those traditional Short codes. While first popularized for commercial mass messaging, Short codes come with a heavy price tag and are not always a good fit for the dynamic, evolving use cases businesses face. New standards like 10DLC tackle these problems. 

10DLC does improve deliverability and reduces filtering risks taking away the guilt for using long code for huge bulk texting campaigns. It allows businesses to communicate directly with customers through local phone numbers, imitating the familiarity of their own phone numbers. 

This innovation began to help wireless carriers differentiate between legitimate traffic, reduce spam texts, and provide companies with a more efficient way to communicate with their customers. 

How does 10 DLC work?

Businesses that wanted to send more text messages to customers faced limitations in existing options such as SMS messages, toll-free numbers, and local code lengths. These options were high costs and had limited transmission capacity and a long registration process.  

10 DLC changed this situation by enabling companies to write long code dedicated lists. This registry effectively records numbers among shippers and clients. 

Improve delivery efficiency and reduce the risk of message tampering or interception with length local codes originally designed for human-to-human communication, 10 DLC provides inexpensive solutions for engaging their audience via text message. 

How 10DLC support better customer engagement?

10 DLC allows its users a cost-efficient, high-quality text message, and good performance. As 10 DLC numbers are entitled to more bandwidth through a service provider, they are pre-approved or white lists. Also, it provides better delivery and reduces the risk of filtering compared to Short codes. 

10DLC increases customer engagement by providing companies with a reliable and scalable platform for direct SMS message communication. Through a unique long local number, companies can establish a recognizable brand by building trust and loyalty. 

The personalization of messaging provided by 10DLC facilitates effective communication, allowing businesses to quickly respond to customer queries and create personalized content. Additionally, 10 DLC encourages better customer engagement for the reasons that are outlined below.  

1. Higher SMS volume

10DLC offers higher throughput ensuring prompt and effective communication in any crucial moments. Additionally, 10DLC messaging is ideal for generating and delivering one-time passwords(OTP) securely and on time, further enhancing the security of users and customer experience. 

10DLC meets the high volume requirements of contemporary enterprises, as opposed to traditional messaging systems that can stutter under extreme stress, guaranteeing your communication is prompt and effective. With 10 DLC, messages are sent over carriers’ exclusive routes, minimizing the risk of being flagged or delayed in shared traffic. 

2. Flexibility

It has been established that in addition to sending and receiving text and voice, 10DLC numbers allow two-way communications. This suggests that you can link your brand to a single number and provide your customers with the seamless option of sending and receiving SMS messages and voicemails on that number.

It provides a more cohesive method of communication where messages may be changed and tailored without involving additional numbers or systems. 

3. Better deliverability and reliability

10DLC numbers are meant for A2P traffic, meaning messages sent on these numbers will have a significantly higher chance of reaching the recipient and be less prone to being filtered or just outright denied by the carrier, compared to messages sent via regular local long codes. 

So your messages are more reachable to your pages and the deliverability also helps in building the reputation of your brand. More message throughput, higher engagement rate, and more successful campaigns overall are the fallouts of using a 10DLC number and branding registration. 

4. Cost efficient

A more affordable option for smaller brands and businesses aiming to gradually expand their SMS Marketing services is 10DLC numbers. Additionally, marketers can maintain the continuation of their current SMS marketing services by simply registering their existing long numbers with 10DLC. Also, they can reduce the amount of labor to run campaigns which also means lower marketing costs.

5. Great customer experience 

10DLC messaging enhances the customer experience and enables you to establish enduring connections with your target group. Deliverability rates that are high guarantee that your messages get to your clients without getting misdirected or caught in spam filtering. 

Phone number similar to a personal number gives your communication a better and user-friendly experience by adding a human touch. These factors play an important role in engaging customers, messages that customers know and trust are more likely to be responded to quickly. 

What kind of business needs 10DLC?

Any kind of business can use and benefit from 10 DLC to send and receive text messages and voice messages in bulk. Some of the businesses that can use 10 DLC are listed.     

I. Retailers 

Retailers rely on timely communication with customers for order updates, referrals, and promotions.  10 DLC provides access to send personalized messages more effectively, ensure customer satisfaction, and grow your sales through improved and fluent communication. 

Moreover, by connecting with 10 DLC, retailers can provide information to customers about their order, purchase confirmation, and arrival dates, and ultimately seek great customer experience. 

II. Healthcare 

Healthcare organizations need effective interaction between staff and clients in order to provide all the facilities to the customer on time. An effective communication tool is required to make appointments, prescriptions, and health alerts to patients. 

With 10 DLC, organizations can ensure quality care for patients, eliminate missed appointments, improve overall communication between healthcare providers and patients, and build trust and loyalty. 

Patients appreciate reminders and updates timely, potentially improving health outcomes and strengthening patient-healthcare relationships. 

III. Travel agencies 

Travel agencies are responsible for providing customers with up-to-date and timely information regarding flight bookings, flight status, and travel advice. Using 10 DLC they are able to send ongoing reports, enhance the travel experience, provide valuable information, and build customer trust and loyalty. 

Travelers value their travel planning for new information and changes that may influence their planning for valuable reasons. 

IV. Financial institution

All financial institutions including banks and credit unions rely on secure and reliable communication tools to send and receive internal and external information. With 10 DLC  financial institutes can exchange information like account details, transaction details, and fraud alerts to customers on a big number. 

Customers are promptly informed of their financial status, finance activities, and every transaction. This helps them feel secure about their banking experience and improves customer satisfaction. 

V. Government agencies 

Government agencies rely on effective communication in order to provide information and news to the local people and citizens. Implementing 10 DLC ensures that the information is provided to a wide range of audiences reliably and quickly in a timely manner. 

Best practices for the use of 10DLC 

Let’s discuss some best practices to run 10 DLC. By putting these suggestions into practice, you’ll be able to maximize the 10DLC platform, generate interaction, and provide pertinent messaging.

• Make sure the names of your campaigns are clear so that receivers can get the meaning right away, which will increase engagement. To make it simpler for users to understand and believe your messages, pick names that accurately convey the purpose and content of your campaign.
• Incorporate compliance details into every communication, such as your brand name and opt-out instructions for “help” and “stop”. In addition to meeting legal obligations, brand awareness, openness, and opt-out options foster audience trust.
• Give a concise explanation of your campaign’s goal because it clears any confusion and establishes expectations. For instance, make it clear if your campaign is about client feedback to prevent misinterpretation. 
• Make sure that all of the information you enter is correct; your address, tax ID, and company name must all match what is on file with the government. To prevent campaign approval delays or rejections, accuracy is essential.
• Manage the throughput of messages to preserve quality and prevent fines from carriers. Managing this internally is preferable than depending on your connectivity partner for management.  

Conclusion 

10DLC supports many industries. This includes retail, healthcare, travel, finance, and government contractors which help them to reach the right audience at the right time. With 10 DLC, your business can enjoy more messaging throughput, lower chances of being filtered, and have much more cost-effective ways to reach out for messages. 

In addition, 10DLC applies in various fields hence it becomes easy to connect with their prospects by offering necessary and helpful information as well as planned announcements. 

Thus from order updates or appointments remainders up to emergency alerts or service information, communication is made easier by 10 DLC thereby increasing the satisfaction of customers. 

Overall, 10DLC represents a fundamental shift in business messaging that’s dependable and scalable, designed for businesses desiring to interact with their customers, build lasting relationships, and solve problems. 

FAQs

How does 10DLC differ from traditional Short codes?

10DLC are similar to personal numbers which provide businesses with improved throughput and cost efficiency while short codes are 5-6 digits long, expensive, and with a limited message option. 

Can businesses use 10DLC for two-way communication?

Yes, 10DLC allows business for two-way communication, Allowing seamless interaction with customers through voice and text. 

How long does it take to register for 10DLC?

It may take a few weeks to complete the registration and approval process for 10DLC. Also, the registration process can vary depending on the factories such as carriers, and the complexity of the campaign.