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Home - Comparison blog - Top Evoice Alternatives & Competitors in 2025
Reviewed by : Prasanta Raut
Imagine you’re a small business owner and experiencing growth in your business. But you’re using eVoice as a Virtual Service provider, and now you’re facing issues like scalability and advanced analytics.
Most of the eVoice users face similar types of issues after a while of its use. At present, VoIP providers are not just for calling and texting, but they can be used to maximize customer engagement and come with advanced business communication tools.
So, what can be the alternative?
In this article, we will discuss top eVoice alternatives.
Let’s get into it.
Table of Content
eVoice is a virtual phone system that offers local and toll-free numbers for small and mid-size businesses. Businesses use eVoice to enhance customer satisfaction and increase client engagement.
eVoice offers VoIP calling and texting through a mobile app or web browser, and it comes with advanced features such as Call recording, web conferencing, Call routing, Voicemail, etc.
eVoice is currently owned by j2 Global, Inc. It was launched in 1999. It is suitable for small and mid-sized businesses, but large companies cannot use it due to its lack of advanced features and scalability features.
eVoice is a good option for businesses seeking a Virtual service provider. However, it is not recommended as the best telephony system at present as it does not offer advanced features or scalability options due to its higher costs.
Let’s explore some reasons why businesses seek alternatives to eVoice and look for competitors in the eVoice market.
The pricing of eVoice tends to be on the higher side in comparison to that of other providers, especially when comparing it with basic functionalities such as texting and call recording which are generally excluded from the base plan.
In order to use eVoice, businesses require a valid existing 10-digit phone number, a situation inconvenient for a prospective user interested in a total virtual solution.
eVoice has limited text capabilities and adds fees to customers for sending SMS messages, making it even less useful for those businesses that rely on text messaging.
Another significant issue with eVoice is the absence of API integrations with any of the major business tools, such as CRM software, which can cause workflow inefficiencies for organizations that use multiple software applications.
The limited functionality of eVoice and its lack of advanced features must rule it out for businesses that are going to grow bigger and require scalable solutions in the area of communications.
Dialaxy is a modern business phone system that helps businesses and individuals communicate. It uses cloud technology, allowing it to grow with your needs. The system is easy to use and navigate, and it works well with popular software that increases productivity.
Dialaxy also focuses on security, keeping conversations safe with strong encryption. Its analytics tool helps businesses track their performance and improve their communication.
Key Features:
Pros:
Cons:
Google Voice is a very useful tool for personal and professional purposes that allows users to manage calls, texts, and voicemails from one point. It integrates well with Google’s apps, like Gmail and Calendar, making life easy with communications and scheduling.
Unlimited calls can be made free of charge in the US, with great international rates that any user can rely on.
The voicemail transcription feature helps with record keeping and makes those messages accessible in case you miss them. It works on mobile and desktops, keeping users connected at all times.
CallHippo is a versatile internet phone service suitable for businesses of all sizes; it offers features such as virtual phone numbers and smart call routing for better support to sales teams. CallHippo allows a business to have a local presence throughout over 50 countries with local numbers.
The IVR system integrated with the CRM enhances the smooth workflow along with improved customer experience. Data and call analytics provide for superior team performance leadership and boost customer satisfaction.
Dialpad is an AI-enabled business phone system that enhances productivity and improves the interaction between customers and companies. Capabilities such as enhanced voice intelligence, real-time transcriptions, and the provision of useful insights during calls make Dialpad perfect for sales and support teams alike.
Dialpad, integrating calls, messages, and meetings in one app, is ideal for both remote and in-house workers. It allows seamless communication and delivers crystal-clear audio with uninterrupted integration into other tools.
Ooma is an affordable and user-friendly VoIP service designed for families and small businesses. It provides such important features as call forwarding, call blocking, and clear audio. The mobile and desktop apps make sure a caller can respond no matter where one is.
Ooma offers affordable international calling options, making it viable for small teams. With flexible plans, businesses can expand without busting the budget.
Being a cloud-based call center software designed specifically for sales and customer service teams, CloudTalk offers features like Automatic Call Distribution, Real-Time Dashboards, and Call Recording.
CloudTalk can be connected by businesses to Customer Management Tools to enhance communication.
CloudTalk also provides global phone numbers to help businesses with international expansion and clearer connections. Its simple design allows for easy setup and scaling in line with the business, giving both teams and customers an effortless experience.
RingCentral is a robust voice over the internet protocol platform coupled with enterprise-level business telephony. Voice calls, video conferencing, messaging, and team-working tools are housed under one roof.
Like call forwarding and call analytics, which is excellent for businesses that need clear communication, its call management features really make it stand out.
RingCentral also includes powerful security features, allowing users to connect it to other software via APIs.
Vonage is a very well-known VoIP phone system providing an easy and effective means of communication for businesses and people. It keeps its promise to maintain a good service and good coverage.
Vonage offers voice and messaging and video on one platform-Customizable options. Global calling plans and voicemail transcription help teams serve clients worldwide.
Vonage is also compatible with popular CRM and productivity tools to make sure things flow smoothly, while their extended customer support guarantees a good user experience.
OpenPhone is another calling app for a business, either in its large or for small teams. It is offered to competing business phone numbers that can all be managed out of phones or computers with ease by users.
OpenPhone enhances team collaboration by enabling users to share phone numbers and view call logs. It is integrated with customer management tools, as it is great for a sales team or a support team.
OpenPhone also has smart call routing, whereby calls reach the right agent at the right time.
Nextiva is another platform and alternative to eVoice where teams can collaborate and communicate at the same time. It is known for its advanced analytics, helping businesses track and improve their performance and communication.
Nextiva’s Encryption keeps calls secure, and built-in CRM features help with customer management. It can grow with any business, no matter how small or large. Responsive customer support ensures a smooth workflow.
eVoice is a good option for businesses seeking to acquire Virtual phone numbers. However, due to its lack of advanced features and functionalities and higher costs, it cannot stand in the present market of service providers.
VoIP providers like Dialaxy offer a great quality of service at a minimum rate. Also, it provides an advanced set of business communication tools such as IVR, advanced analytics, and Voicemail, which enhances customer satisfaction.
eVoice is considered as call forwarding service rather than a VoIP. It is a Virtual phone service provider that needs a 10-digit phone number while using its service.
eVoice offers 24/7 customer support, but it’s not actually 14/7. eVoice provides customer support during specific business hours. For example, if your business operates from Monday to Friday, customer support is available Monday to Friday, but not 24 hours a day.
No, eVoice is not suitable for large-size businesses. It is best suited for small and mid-sized companies.
Prasanta, founder and CEO of Dialaxy, is redefining SaaS with creativity and dedication. Focused on simplifying sales and support, he drives innovation to deliver exceptional value and shape a new era of business excellence.
Prasanta Raut