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Home - Comparison blog - Dialpad vs Dialaxy: Unraveling the Features and Benefits of Top VoIP Providers
Reviewed by : Prasanta Raut
Are you looking for a reliable VoIP phone solution for your business? Wait, don’t skip. You are on the right page.
Choosing the right business phone services can bring significant benefits to a business. However, finding the right one can be stressful and challenging for the team. So, reading this blog will help you make informed decisions.
From the available VoIP services such as Google Voice, Dialpad, Dialaxy, and RingCentral. Consider choosing Dialaxy. It is affordable, reliable, and has additional features for call management systems.
This blog compares two leading VoIP providers and helps readers distinguish the best contact center solution for their businesses.
So, let’s get started. 🚀
Table of Content
Dialaxy is an advanced cloud-based contact center solution trusted by top industry leaders such as Crisp, Zoom, GitLab, and Google due to its affordability, reliability, and wide range of features. It provides local, international, or toll-free numbers to 100+ countries. It assists businesses in communicating and collaborating without switching between apps.
Dialaxy is the premier alternative to Dialpad due to the following reasons.
Dialaxy is a budget-friendly VoIP system for businesses. It has affordable pricing plans with no hidden fees. Dialpad is expensive to scale, charges customers extra for toll-free numbers, and has per-minute pricing in its AI contact center plan. Meanwhile, with Dialaxy, the customers do not have to deal with unnecessary charges.
Dialaxy has a clean and user-friendly interface, so beginners and experts can quickly adopt and use it without hassle. Dialpad has a steeper learning curve due to its AI-powered additional features.
Dialaxy offers a wide range of cutting-edge features that cater to the needs of startups and enterprises. These features include an intelligent dialer, IVR, and multichannel support to assist businesses in streamlining their virtual communication with internal and global audiences.
Dialaxy has over 100+ integration capabilities, enabling seamless integration with your existing CRM software and other help desk tools. To name a few apps, it integrates with Google Ads, Hubspot, Monday, LiveAgent, and Salesforce. Dialaxy’s integrations are more user-friendly and accessible to set up than Dialpad.
Dialaxy
Dialaxy has a simple and clean interface with only essential elements. Its consistent design includes logical layouts, familiar icons, and easy-to-understand menus, enabling customers to access the required information easily. It also allows businesses to handle daily interactions without switching between apps and helps them stay connected across all gadgets, such as Windows, Mac, Linux, Mobile, and iOS.
Dialpad
Dialpad has an appealing website with a simple, user-friendly interface that provides advanced AI features. Its clean visuals and responsive designs help beginners and experts navigate and access information effectively. It has a slightly more complex setup than Dialaxy.
Here are the pricing plans for Dialaxy and Dialpad.
Dialaxy Pricing Plans
Essential Plan: $20/user/month. (1 user)
Plus Plan: $40/user/ month. (3 user)
Pro Plan (popular): $60/user/ month. (5 users)
It charges $5 per additional monthly user in all essential, plus, and pro plans.
Features Offered:
Dialpad Pricing Plans
Dialpad consists of four different pricing plans. Let’s discuss its pricing and features individually.
1. AI Voice pricing plans:
Standard plan: $27/user/month
Pro plan: $35/user/month
Enterprise plan: Contact the sales team
There are add-ons available for every plan:
Additional international or toll-free numbers: $15/num/month
Additional local numbers: $5/num/month
Features offered:
2. AI Meetings: Video Conferencing
Free Plan: $0/user/month
No. of participants: 10
Max meeting duration: 45 minutes per meeting.
Business Plan: $20/user/month
No.of participants: 150
Max meeting duration: 5 hours per meeting.
3. AI Contact Center: Omnichannel support
Essential Plan: $70/user/month
Advanced Plan: $110/user/month
Premium Plan: $170/user/month
Before committing to a VoIP provider, you must be aware of the drawbacks such as:
The pricing plan for Dialpad’s toll-free numbers starts at $15 per number per month. You will also be charged $0.02 per minute for calling, with additional setup fees. Meanwhile, Dialaxy does not charge you extra for toll-free numbers or setup costs.
Besides that, Dialpad does not let you send or receive text messages via toll-free numbers. It supports SMS/MMS messages only for local numbers.
To cancel the Dialpad plan, customers must contact a customer service agent via phone or email. Using live chat to cancel the plan is not acceptable. Refunds are not available upon the cancellation of the Account. All unused and international calling credits will expire on the termination date.
If you frequently communicate with clients from other countries, Dialpad plans could be minimal. Even sending text messages abroad is impossible without purchasing a more costly package. It’s hard to predict how much you’ll pay until you call because rates also change based on your plan.
The Dialpad pricing plan is more expensive when used by a small team. The pro plan costs $25 per user per month and is designed for at least three users. So, the two-person team has to pay for an unused seat.
Additionally, scaling the business with Dialpad is difficult. It has limitations on ring groups: The standard plan offers only three-ring groups, while the pro plan provides 25. So, for more, customers need to upgrade to an enterprise plan.
Both Dialpad and Dialaxy are excellent business phone solutions. Dialaxy has cutting-edge PBX features that help the corporate agent handle daily interactions and collaboration seamlessly, significantly elevating the customer experience. When comparing essential factors such as pricing plans and feature availability, Dialaxy is a business choice. However, it depends on your budget and unique needs.
Choose Dialaxy if:
Choose Dialpad if:
The unique benefits of using Dialaxy include:
Dialpad has advanced, unique AI-powered features like real-time transcription and call sentiment analysis.
They are:
Yes, Dialpad and Dialaxy provide integration capabilities with third-party applications such as CRM, productivity, and collaboration tools.
Yes, Dialaxy and Dialpad provide powerful desktop and mobile tools to facilitate remote work situations.
Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.
Prasanta Raut