Imagine you’re trying to call your friend urgently, but while calling, your phone just says, “You are not allowed to make dialed carrier calls.”

This means your dialed carrier call is blocked. So, What can you do now?🤔

This issue can arise for various reasons, including service restrictions, billing issues, or device settings.

In this article📄, we will discuss what are dialed carrier calls, why you are not allowed to make it, and how to resolve these issues.

So, let’s get into it. 🚀

🔑Key Highlights
  • Dialed Carrier Calls are phone calls that are made through your carrier’s network and Cellular towers.
  • Dialed carrier calls work even when you have no Internet Access. However, they require a connection to a cellular signal from your phone provider’s network.
  • Businesses use carrier calls while offering customer service, in marketing, or making a business call.
  • If your device or SIM card is not updated, it can create issues while connecting carrier calls.
  • Dialed carrier calls are primary form calls, whereas VoIP is a modern communication method.

What are Dialed carrier calls?

A Man making dialed carrier calls through mobile phone.

Dialed Carrier Calls are phone calls that are made using your carrier’s network. These dialed carrier calls do not use Wi-Fi or cellular data.

In general, dialed carrier calls are normal phone calls that do not use Wi-Fi and totally rely on your telecommunication provider. When you make a normal phone call from your cell phone using the phone app, that is also a Dialed call.

Dialed carrier calls work even when you have no Internet Access. However, they require a connection to a cellular signal from your phone provider’s network.

For example, if you are making a local call to your favorite restaurant, calling a relative across the country, dialing 911 in an emergency, or calling a landline number from your mobile phone, these are all Dialed carrier calls. Also, businesses use Dialed carrier calls for outbound calls in customer support.

These calls service usually costs according to the call duration, distance of the call, time of day, roaming charges, and your mobile carrier plan.

Dialed carrier calls can be considered a fundamental part of mobile communication as it is a dependable way of communication. It can be reliable in scenarios of emergency as it do not need internet connection or strong cellular signal.

Dialed carrier calls are used for the following :

✔️ International calling

✔️ Outbound calls to landlines or other carriers

✔️ Business communication

✔️ Emergency services

✔️ Customer support lines

However, users can sometimes meet with issues while attempting to call with the message “You are not allowed to make dialed carrier calls.”

What Does “You Are Not Allowed to Make Dialed Carrier Calls” Mean?

Sometimes, when you make a Dialed carrier call, the call does not connect, and you can hear a Voicemail saying, “You are not allowed to make dialed carrier calls.” This issue can be caused by restrictions or limitations by your carrier, plan, or device settings.

If you hear this message while attempting a call, it means you cannot connect with the other person at that time. Unpaid bills, a restricted call, technical problems, or network issues from your telecommunication provider can also cause these issues.

To fix these issues, you can update your device, check billing and payment, or restart your phone.

⚠️That message saying “You are not allowed to make dialed carrier calls” might seem like a glitch—but it could signal unpaid bills, plan restrictions, or even account suspension. Don’t ignore it.

Impact of Dialed Carrier Call Failures on Business Communication

Dialed carrier calls are crucial for Business communication. Businesses use carrier calls while offering customer service, in marketing, or making a business call. If a business experiences a call failure in a single day, a significant loss can be seen in a business.

Most businesses rely on carrier calls to connect with customers, leads, and partners. If these calls fail, it can lead to missed opportunities and lower customer satisfaction.

Call failure not only affects call service for immediate sales or support but also damages long-term relationships and hinders future growth.

Here are some of the impacts of call failure on business communication:

❌ Businesses can experience loss when they can’t answer customer calls.

❌ Lowers customer satisfaction.

❌ Bad phone service makes a business look unprofessional.

❌ Delayed in operational efficiency.

📝 Real Talk

You don’t realize how important regular calls are—until you’re locked out of making one in an emergency. Carrier calls might feel old-school, but they’re still your most reliable lifeline.

Why You’re Not Allowed to Make Dialed Carrier Calls?

When you are not allowed to make dialed carrier calls, it’s because your phone service is blocking you. This can happen due to your phone settings, account issues like an unpaid bill, or problems with your SIM card.

Before contacting your service provider, check common reasons that might be stopping your calls. Let’s look at what could be blocking your phone calls.

Reasons why you are not allowed to make dialed carrier calls.

1. Service restriction

Many phone companies limit calls based on your mobile plan. If your plan does not include international or special calls, you might not be able to make those calls. Some companies only let you make certain calls with certain plans to prevent high charges.

To solve this, check what calls your plan allows. If your plan doesn’t allow the call you want, you may need to change to a better plan. Sometimes, calls are wrongly blocked. If that happens, contact your service provider to fix the issue.

⚠️Dialed calls getting blocked? Don’t assume it’s temporary. Repeated issues might mean your number is flagged, your plan is limited, or your SIM needs replacing.

2. Carrier-Specific Restrictions

Phone companies might block calls to stop fraud and keep your account safe. This often happens with international calls or calls to expensive services. If the number you’re calling seems suspicious, your phone company might not let you connect.

They may also block calls if they notice strange activity on your account. If this happens, try calling a different number. If the problem continues, contact your phone company. They can check for any blocks on your account and help fix the issue.

3. Billing issues

If you have unpaid bills or are using your service too much, your phone company may prevent you from making more calls and only offer to receive phone calls. This is to help avoid extra charges and keep costs low. If you go over your monthly limit on some calling plans, your caller ID can be listed in restricted calls.

If this happens, check your account for payment issues. Contact the carrier to see if you owe any money. Once you pay any balance, you can make calls again right away. If restrictions happen often, think about getting a plan that lets you call without limits.

4. Regulatory or Compliance Rules

You might have limits on calling based on your mobile plan. For example, some plans don’t allow calls to other countries or special numbers. If your call doesn’t connect, you might have gone over your plan’s limits. Some companies may block certain calls if your plan has limits.

Switching to a business plan or adding international calling can help you call other countries more easily. Some companies offer options to add more minutes or calls to your plan for extra money. If you often call international numbers, upgrading your plan could be helpful.

⚠️Ignoring carrier call issues now might mean you won’t be able to dial 911 when it really matters—especially in areas with no Wi-Fi for backup apps.

5. Device Settings or App Permissions

Your phone settings might stop calls from your carrier without you knowing. Airplane Mode, Focus Mode, or call blocking can stop your outgoing calls. Some apps can also block calls to save battery or reduce distractions.

If your phone is limited, it might block calling features. If you notice your carrier calls are blocked, check your SIM card, call log, and settings. Turn off any restrictions that are on. If there’s a problem, it’s also a good idea to check for phone software updates. If you still have issues with blocked calls, contact your service provider for help.

6. If the person on the other side has blocked you

Some phone service providers have rules that can limit certain types of calls. International calls, business calls, or calls to different areas might need approval before you can make them. Sometimes, providers block calls to prevent fraud.

If your call doesn’t go through, check the local rules to see what type of account you need. You might need a special plan for those calls.

📝 Real Talk

Let’s be honest—missing an important client call because your carrier blocked you for a billing issue? That’s not just annoying, it’s bad for business.

Ways to Fix the “You are not allowed to make dialed carrier calls” issue?

If you frequently receive messages saying, “You are not allowed to make dialed carrier calls,” there are a few ideas for fixing this issue.

Here’s what you can do:

A. Check for technical issues and glitches

Minor technical issues and glitches can affect carrier calls. If your device is facing technical issues, the call might not connect with the other person. So, checking for technical issues such as a lack of strong signal connection can fix this.

B. Upgrade your SIM and device software

If your device or SIM card is not updated, it can create issues when connecting carrier calls. If you face these issues, try updating your SIM card and device software. Here’s how to do it.

I. Check for pending software updates

✔️ For Android Devices: Go to Settings > System > Advanced > System updates > Check for updates.

✔️ For Samsung Devices: Navigate to Settings > Software update > Download and install.

✔️ For iOS Devices: Access Settings > General > Software Update.

II. Remove and reinsert the SIM card

✔️ Power Off Your Device: Ensure the device is turned off.

✔️ Eject the SIM Tray: Use a SIM-eject tool or a paper clip to open the SIM tray.

✔️ Inspect and Reinsert the SIM Card: Check for any damage, then place it back securely.

✔️ Power On Your Device: Turn the device back on and check for connectivity.

C. Upgrade your phone plan

If your phone plan is expired or not up to date, issues with carrier calls can be seen. So, try updating your phone plan if you are continuously getting messages o,f “You are not allowed to make dialed carrier calls”

You can connect with customer support of your mobile phone network carrier and update your plan.

D. Check device settings

If your device settings are not perfectly managed, it can also create issues in carrier calls. If you face this issue, check for the setting, whether the airplane mode is turned on or if you have disabled international calling.

I. Enable International or Premium Calling

✔️ Step 1: Open the Phone app on your iPhone

✔️ Step 2: Tap on the Keypad tab

✔️ Step 3: Press and hold the ‘0’ key until a ‘+’ appears.

✔️ Step 4: Enter the country code of the destination

✔️ Step 5: Dial the local number and press the call button.

II. Make sure Airplane Mode “Do Not Disturb” or Focus Modes is turned off

Make sure that you have not turned on Airplane mode, Do not disturb (DND), or focus mode.

E. Use a Different Network or SIM Card

Sometimes, issues in your network or SIM card can also cause problems in carrier calls. Try using a different SIM card on your device. If you still experience the same issues, they might be from the network carrier. If the SIM card works properly, you can figure out that the problem is in your SIM.

F. Use alternative methods such as WhatsApp, Viber, and messenger

If you are unable to make dialed carrier calls, use alternative communication modes such as Facebook Messenger, Viber, and WhatsApp. These communication platforms are not considered as dialed carrier calls as they rely on Internet connection.

However, using these platforms for enhanced communication can be a better option.

G. Send text, emails or other form of communication

When traditional voice calls are unavailable, alternative communication methods such as text messages, emails, and instant messaging platforms provide effective solutions. Utilizing these alternative channels ensures continuous and effective communication, leveraging various contexts and preferences.

H. Restart your device

Restarting your device is another simple solution for many issues. A simple restart can fix some of these issues. Updating your device weekly can help your device to function more effectively.

I. Contact service provider

1. Call the customer support helpline

✔️ Locate the Helpline Number: Your carrier’s customer service number is typically found on their official website or your billing statement. For example, T-Mobile users can dial 611 from their T-Mobile phone or call 1-800-937-8997.

✔️ Prepare Necessary Information: Before calling, gather relevant details such as your account number, device model, and a description of the issue to facilitate efficient assistance.

✔️ Follow the Prompts: Navigate through the automated system to connect with the appropriate department, such as technical support or billing.

2. Visit the carrier’s official website for troubleshooting steps

✔️ Access Support Resources: Carriers often provide online troubleshooting guides for common issues. For example, T-Mobile offers a comprehensive troubleshooting page for signal issues.

✔️ Utilize Live Chat Services: Many carriers offer live chat support through their websites, allowing you to interact with a representative in real-time for assistance.

✔️ Check Community Forums: Participate in community forums where other users share solutions to similar problems.

⭐ Did You Know?

T-Mobile:  As of the fourth quarter of 2023, T-Mobile US had approximately 21.65 million prepaid customers.

Sourcestatista.com

AT&T: In the fourth quarter of 2024, AT&T serviced approximately 19 million wireless prepaid subscribers.

Source – statista.com

Comparing Dialed Carrier Calls to VoIP Calls

Dialed carrier calls and VoIP calling are two differnt forms of calling. Dialed carrier calls rely on mobile network whereas VoIP depends on Wi-Fi or mobile data.

VoIP calling transforms Voice signals into digital data that allows calls to connect through an internet connection.

Here are some of the differences between dialed carrier calls and VoIP calls.

Aspect Dialed Carrier Calls VoIP Calls
Infrastructure Utilize cellular towers and PSTN. Require an internet connection (wifi connection or mobile data).
Cost Often higher, especially for international calls. Generally lower, particularly for international communication.
Call Quality Consistent with strong signal, it can degrade with poor reception. Depends on internet stability, high-quality with a strong connection.
Features Basic call services. Advanced options like video calls, voicemail-to-email, and integration with other digital services.
Mobility Limited to areas with network coverage. Accessible anywhere with internet; supports multiple devices.
Emergency Services Direct location tracking for emergency calls. It may require manual address registration for emergency services.

By this table, you might have an idea of the basic difference between dialed carrier calls and VoIP calls.

VoIP is the alternative method of dialed carrier calls

VoIP is a modern communication method compared to dialed carrier calls, which is considered traditional calling. VoIP calling allows you to call the person with your own Caller ID, similar to carrier calls, instead, it relies on the internet.

Dialed carrier calls are primary form calls, whereas VoIP is a modern communication method. VoIP is not only just for calling, but it also comes with lots of advanced communication tools, such as Interactive Voice Response (IVR), bulk SMS, call routing, voicemail and call forwarding, etc.

Here are some of the reasons by VoIP can be an alternative method for dialed carrier calls.

🎁 Cost savings: VoIP is a cost-effective method compared to traditional telephony systems. Instead of paying pay-per-minute, VoIP service offers monthly plans, which can be extremely beneficial for the business as well as personal use. Also, comparing costs while calling international, VoIP outstands carrier calls.

🙌 Scalability: With VoIP, you can easily add or remove lines as your business grows without significant infrastructure changes, making expansion straightforward.

🤗 Flexibility: VoIP allows you to make and receive calls from any device that is logged in with your account. You can stay connected with any device staying wherever you are.

Advanced features: Access functionalities such as voicemail-to-email, call forwarding, and video conferencing, enhancing communication efficiency.

💎 Efficient Client Interaction for Business: VoIP systems facilitate better client interactions by integrating with various communication tools such as email, instant messaging, and customer relationship management (CRM) software. This integration streamlines communication processes and enhances customer service experiences.

So, VoIP can be considered as a better calling option when it comes to better quality, cost-effectiveness, and advanced features.

If you also want to switch to VoIP for your personal use or business, contact Dialaxy for a better calling experience.

Conclusion

Dialed Carrier calls are normal phone calls made through a telecommunications provider’s network. They rely on the carrier’s infrastructure without the need for internet connectivity. These calls are reliable means of communication. However, some issues can sometimes hinder the connection.

Issues such as service restrictions, billing problems, and device settings can also be the causes of issues in communication. Focusing on simple troubleshooting ideas such as checking device settings, updating phone software, and upgrading SIM can resolve these issues.

So, choose a phone plan that fits your needs and is reliable to avoid issues like “You Are Not Allowed to Make Dialed Carrier Calls.”

FAQs

What does the message “You are not allowed to make dialed carrier calls” mean?

This message indicates that your mobile carrier is restricting your ability to make certain phone calls. Common causes include service plan limitations, unpaid bills, or specific device settings that prevent outgoing calls.

How can I resolve issues with dialed carrier call restrictions?

To address these issues:

  • Verify your account status for any unpaid balances.
  • Review your service plan to ensure it supports the type of calls you’re attempting.
  • Check your device settings for any call restrictions or modes like Airplane Mode that might be enabled.
  • If problems persist, contact your carrier’s customer support for assistance.

Can I make dialed carrier calls without internet access?

Yes, dialed carrier calls do not require an internet connection. They rely solely on your cellular network signal, making them an ideal option for communication in areas without Wife connection or internet access.

Prasanta Raut

Prasanta, founder and CEO of Dialaxy, is redefining SaaS with creativity and dedication. Focused on simplifying sales and support, he drives innovation to deliver exceptional value and shape a new era of business excellence.

Prasanta, founder and CEO of Dialaxy, is redefining SaaS with creativity and dedication. Focused on simplifying sales and support, he drives innovation to deliver exceptional value and shape a new era of business excellence.