CloudTalk vs Dialaxy: Your Guide to Customer Support Excellence with VoIP Solutions

Are you looking for a reliable business telephony solution? And wait, are you also seeking a budget-friendly option with the latest VoIP features? 

Don’t go back. You are on the right page. 

Dialaxy is a well-known cloud-based VoIP service provider and the best alternative for CloudTalk because of its advanced call management features, user-friendly interface, and affordable pricing options. 

It offers local, mobile, national, and toll-free numbers in over 100 countries, enabling businesses to make outbound and inbound calls at a cheaper rate. 

Read this blog to gain a comprehensive understanding. It will also help the reader analyze why Dialaxy is the best option for their businesses over CloudTalk. 

So, let’s get started. 🚀

Why is Dialaxy a preferable option over CloudTalk?

Dialaxy is a leading cloud contact center software trusted by top industries for its excellence and innovation. It is an affordable provider with advanced VoIP features such as Interactive Voice Response (IVR), Call routing, and call queuing that help businesses of all sizes streamline calls without compromising quality. It is the perfect solution because of its budget-friendly pricing plans, which companies of all sizes can use. 

Let’s discuss the reasons why CloudTalk customers are moving to Dialaxy.

1. Affordable pricing plans

Dialaxy has more cost-effective pricing plans than Cloud Talk. Its starter plans start at $20/user/month and charge $5 per additional monthly user in all its plans. Meanwhile,  Cloud Talk’s monthly pricing plan starts at $34 per user and charges $6 per additional user. 

The pricing structure of CloudTalk provider indicates it’s suitable for mid-size or large-scale enterprises as small or startup businesses cannot afford to pay such a vast amount. You must also pay $19 monthly to use its AI features, such as sentiment analysis. 

2. Advanced features

Dialaxy is loaded with powerful and modern call management features. The appropriate use of these features can significantly enhance agent productivity and improve customer experiences, ultimately boosting sales and ROI of your business.

The advanced features include a unified callbox, voicemail transcription, Caller ID, and many more. Unlike CloudTalk, Dialaxy’s unified communication features help you manage voice calls, SMS, and MMS in a single Window without switching between the apps.  

3. Integration capabilities 

Dialaxy can seamlessly integrate with your existing CRM software and other helpdesk tools. Such integration enhances customer satisfaction and telephony efficiency. 

All the call logs, interactions, and consumer data are synced into your CRM without hassle, eliminating the manual work of re-entering all the information from the start. 

4. Multiple Phone Numbers

We offer multiple phone numbers for personal or professional use. These numbers can be managed from a single device, eliminating the need for additional devices.

You can easily switch between numbers and enhance your communication capabilities with diverse clients. 

📝 You might also like to read the “Dialpad vs. Dialaxy” top VoIP provider blog to understand their features and benefits. 

CloudTalk vs Dialaxy: Pricing Comparison

Feature Comparison between Dialaxy and CloudTalk

CloudTalk vs Dialaxy: Review Comparison

CloudTalk and Dialaxy are leading and outstanding cloud telephony that provide you with a business phone number that can be promptly used by customer service and sales teams. They assist the business in delivering exceptional customer service with no interruptions. Businesses can also meet clients and prospects worldwide and maintain positive connections with them for beneficial future endeavors.

Here’s what the CloudTalk Customer has said.  

Careyn Q.

Retail state, 11-50 employees

Least helpful/disliked – The status showing if people are online/offline is not always accurate—the application malfunctions regularly (maybe bugs). Calls are not being routed correctly sometimes. Callers wait for a long time waiting when they are transferred. Caller ID names are not accurate. No mobile phone app is available for Android users- please create it soon”. 

Martina C. 

Information Technology and Service, 11-50 employees

I’ve been using Freshdesk for ticketing and CloudTalk for its cloud phone system capabilities. The integration of CloudTalkd and Freshdesk works perfectly, and I can quickly initiate calls, write notes, and share contact details within the apps. The online reporting dashboard provides valuable data about my call center representatives so I can easily track SLAs, pickup times, queue times, and all the necessary metrics. 

Here is the review from Dialaxy Customers.

Luke Johnson. 

Director of Finance

Dialaxy has emerged as an essential companion. With its call recording and analytics capabilities, I can dissect crucial communications, fine-tune strategies, and elevate leadership’s efficacy. It’s an indispensable asset for travel industry leaders striving for smooth communication and ongoing enhancement.

Lisa Roberts. 

Head of Operations

As head of operations, effective communication is paramount, and Dialaxy has consistently been my trusted companion. Leveraging its unique features for franchise professionals, I seamlessly manage communications, ensuring accuracy and efficiency. It’s indispensable for any franchise expert.

CloudTalk vs Dialaxy: Which one is better?

CloudTalk and Dialaxy are excellent VoIP business calling solutions with flexible pricing plans that scale with you. These providers offer international numbers with extensive PBX features, ensuring market-leading call quality. So, consider checking their pricing plans and features and selecting the best one for your business. 

Choose Dialaxy if:

• You need an affordable business phone system with a user-friendly interface and transparent pricing plans. This system provides advanced call management features and excellent call quality.
• To help your business grow, you need advanced call management features that ensure excellent call quality and are highly scalable.

Choose CloudTalk if:

• You have enough budget to operate your business because the starter pack starts at $34 per user per month, and you pay an additional $19 for AI features. 
• You need the virtual number with broader global coverage as Cloudtalk provides an international number for 160+ countries.  

Conclusion

Dialaxy has become an indispensable provider and a trusted companion for entrepreneurs, CEOs, and Team Leads. It’s a game-changer for freelancers, startups, and small to large-scale enterprises to ensure consistent connectivity and top-notch call-quality service for enhanced communication. 

Dialaxy is an invaluable tool for businesses willing to expand internationally. It is cost-effective and has cutting-edge features. Furthermore, it quickly sets up, streamlines communication workflows, and ensures precision and efficiency. Thus, Dialaxy is the best alternative to CloudTalk. 

FAQs

Which is the best CloudTalk alternative?

Dialaxy is the best CloudTalk alternative because of its advanced features like a unified callbox, intuitive interface, and budget-friendly pricing model. 

Dialaxy Vs. CloudTalk: Which is better for call centers?

Call centers would be more productive if they chose Dialaxy over CloudTalk because of its unique features, which include Call ID, innovative IVR, enhanced DND mode for customers and members, and a unified callbox. Dialaxy appears profitable in terms of pricing and features.

CloudTalk vs. Dialaxy: Which one offers a cheaper virtual cloud phone service?

Dialaxy offers a cheaper virtual cloud phone service than CloudTalk. Here is the pricing structure. 

Can I keep the same phone number while switching from CloudTalk to KrispCall?

You can keep your current phone number when transferring from CloudTalk to Dialaxy. You can use Dialaxy’s phone number porting feature to keep the same phone number even after switching your telephony service from CloudTalk to Dialaxy. 

What are the Pros and Cons of CloudTalk?

CloudTalk is suitable for more complex work and is super easy to use. The support team is also amiable. The cons are that the webphone doesn’t work in IE; you must use Chrome or install a desktop app.