Explore our comprehensive feature that best suits your business for enhanced communication. Discover now!
Purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center
Expand your business’s reach nationwide with a toll-free number accessible in the US, and Canada
Centralize all your numbers and users in one accessible location, regardless of their global distribution
Register multiple phone numbers for your agents and efficiently manage calls from various devices within a single system
Customize business hours for individual phone numbers, ensuring calls are received at your preferred time
Craft customized greetings for welcome and voicemail messages to enhance caller experience
Easily convert written text into spoken words using our cutting-edge Text-to-Speech functionality
Ensure seamless call routing to the appropriate team member every time by customizing your call distribution
An interactive customer menu, facilitating seamless navigation and access prior to connecting with an agent
Efficiently route calls to teams categorized by location, language, skill, or any other desired trait
Enhance your reach and streamline communication, ideal for contact center operations
Access unlimited call history records for comprehensive tracking and analysis of each number
Efficiently manage multiple conversations with our seamless call holding feature from separate lines.
Access voicemail transcriptions conveniently through the Voicemail Logs section
Boost contact center insights with Call Recording: Capture key conversations for improved communication strategies
Customize your inbound calling journey to align with your business's unique needs and meet customers' expectations
Easily configure call forwarding for your Dialaxy phone numbers to ring web portals, landlines, or mobile apps
Automatically route calls to agents based on customer status, technical skills, or business requirements for efficient handling
Efficiently organize call logs by filtering them based on date and time, providing detailed and refined data.
Easily send and receive global text messages using your Dialaxy number with unlimited logs
Business texting from any registered line in Dialaxy, enabling instant SMS exchange while seamlessly integrating your CRM
Efficiently organize message logs by filtering them based on date and time, providing detailed and refined data
Silence conversations effortlessly with our convenient mute conversation feature to control over your messaging experience
Elevate drip campaigns with automated SMS messages, easily managed from your Dialaxy account
Automate messages with the schedule SMS feature for business to improve communication and boost productivity by sending texts at the perfect time.
Effortlessly schedule MMS for your business to automate multimedia messages, engage customers, and enhance your marketing campaigns.
Access our web applications seamlessly on various web browsers for a versatile and user-friendly experience
Unlock the full potential of our mobile app for effortless communication on the go. Explore intuitive features tailored for convenience and productivity
Access our desktop agent seamlessly on Mac, Windows, and Linux for a versatile user experience.
Make calls directly from your browser using the Dialaxy Chrome extension, eliminating the need to use your phone
Easily share your Dialaxy phone numbers with team members for seamless collaboration
Efficiently organize call, message, voicemail logs by filtering them based on date and time, providing detailed and refined data
Expand your agent group seamlessly for enhanced teamwork and productivity within your organization
Connect with an unlimited number of contacts, ensuring comprehensive communication coverage
Easily import and export bulk contacts for streamlined organization in CSV and Excel format
Receive incoming call alerts directly on your screen and initiate conversations instantly by clicking the banner.
Stay informed with mobile notifications, ensuring you never miss important updates or messages while on the go
Receive voicemails directly to your email account with attached recordings, ensuring seamless access and convenient playback
Stay updated with extension notification, helping you to manage task smoothly
Easily activate integrations with just one click from the Dialaxy admin dashboard, streamlining all settings management
Streamline your workflow with seamless CRM integrations compatible with leading CRM platforms, without switching tabs
Expand your network of shared contacts through Google Contacts, mobile phones, CSV files, or CRM integration
Automatically sync. data with your existing CRM, seamlessly consolidating all information into one unified system
Discover top-tier platforms compatible with Dialaxy for enhanced marketing, productivity, and CRM capabilities
Try Dialaxy live! Schedule your demo session today.
Connect Dialaxy with your favourite tools. View all integration
Find tailored industry based communication solutions for your business needs. Explore now!
Clear calls to advanced collaboration, get your startup's communication covered.
Prioritise patients first and ensure a safe communication.
Enhance customer communication for orders, complaints, and returns.
Maximise customer support for better travel experience.
Boost customer engagement, and manage high volumes of calls.
Maximise guest experience, streamline reservations, and optimize staff collaboration.
Provide franchise support, streamline operations, and ensure seamless collaboration.
Optimize team collaboration, client interactions, and consultations.
Enhance client service, claims processing, and agent collaboration.
Elevate candidate engagement, streamline interviews, and optimize team collaboration.
Enhance student engagement, streamline administrative tasks, and facilitate seamless collaboration.
Manage day to day operations, track shipments, and enhance team coordination.
Streamline inquiries, boost customer service, and team collaboration.
Answer property inquiries and manage client interaction smoothly.
Empower your small business with better communication channels.
Access valuable resources available for optimising your communication strategy. Explore now!
Stay updated with industry insights and tips on our blog.
Explore the advantages of upgrading to Dialaxy from your current VoIP system.
Maximize lead possibilities of your company with Local Phone Number
Get insights into who we are and what we stand for.
Explore inspiring success stories from our regular clients.
Discover A2P 10DLC solutions for reliable messaging.
Get access to our app for seamless communication on the go.
Find answers to common questions on our Help Center page.
Home - Business - Maximizing Business Impact: How can Business Leverage Texting over Calling?
Reviewed by : Prasanta Raut
Are you looking into switching your business mode of communication? Are you thinking of business texting over calling?
Business texting or business SMS is a way of communication between a business and its customers. Compared to phone calls, business texting is way more efficient and has an open rate of 98%. Incorporating business texting can be a much better option compared to the traditional method.
There is a lot more to business texting than just texting your customers what you offer. Here, in this article, we will be discussing about How can Business Leverage Texting over Calling? and how it can be beneficial to their business.
So, keep on reading to find out more!🙂
Table of Content
Business texting also known as business SMS is a mode of communication through which a business and their customer communicate. Business SMS is sent from a company’s representative to their customer and prospect. Once enabled, texting can be two-way between the business and its customers.
Businesses can have a huge upper hand by using texting as their mode of communication as they can send daily or weekly reminders, appointments, discounts, sales, and all through SMS. This could also be a great way of SMS marketing by updating your customers on what is happening in your business. This way consistency can be maintained and businesses can have a more direct relation with the customer.
Business texting is completely different from regular SMS. It is managed by a completely different server. These services can be very versatile as to sending each text manually and waiting for a response.
Business text messages can be a great convenience for busy professionals as they are extremely time-saving and reliable. Text messages can also work great as a marketing tool as they can market your business and product will zero to no effort via text marketing. This eliminates the whole idea of a marketing team. Business texting offers various features such as appointment reminders, integration, improved customer service, and many more which ease the workload on business. The SMS response rate is also 209% higher compared to the call response rate. This means text has a better chance of delivering a message compared to a call or email.
There are a lot of reasons why a customer might prefer texting over a phone call.
Some might prefer texting because it has a faster delivery or someone might prefer texting due to its multitasking ability. There are endless reasons why customers prefer so. Here are some of the reasons why customers might prefer texting over phone calls.
👉 Also read: How to Craft an Effective Voicemail Greeting for Business?
There are a lot of ways in which businesses can use texting over calling to their advantage. The following are some of them.
Texting can be a great way of customer service as calling, asking a question, or complaining can be very anxious and hectic sometimes. SMS customer service can help you get a quick reminder of your appointment, resolve issues quickly, and many more. This can create a better engagement with customers.
SMS can create a high engagement rate as it creates a direct channel for your customers. Once enabled, texting can be done two ways, and customers can ask and engage in as many conversations as they want with the agent at a minimal cost. This increases the engagement rate of a business.
Businesses can build a better brand image through SMS as they can regularly update and get back to the customer with their queries. Being constantly there for the customer can create an image of loyalty toward the customer and build a better brand image. It creates an illusion to the customer that you are always there in times of need and frequently refer to your business.
Text messages have a higher opening rate as compared to any other medium out there and it helps to get your point across. You can use this to your advantage by promoting your brand on different occasions by organizing sales and sending text messages accordingly.
📑 You may like: What to Look For in a Business Phone System
There are lots of benefits to why texting in business could be more beneficial than phone calls. Some of the benefits are listed down below.
Texting is much faster as compared to phone calls. It is a very fast and direct way of communicating with customers as it ensures that your messages reach the customer no matter what. Compared to calling, almost all text messages are read so this is an effective way of business communication.
Compared to email, calling, and Facebook, texting has performed very well in terms of customer engagement and has a 98% open rate. Nearly all of the text sent out by the business is read meaning there is a better chance of getting your message across. In order to maximize your customer engagement, text should always be clear and actionable.
Texting is a way more cost-efficient communication method compared to calling or mails. Businesses can automate sending text messages allowing them to reach a large audience at a time. You can even set auto-replies, saving you a lot of time. This can allow small businesses to communicate with their entire customer base by sending mass text at once at a fraction of the cost.
Business texting is much more reliable compared to calling as it ensures text gets delivered. There is no risk of a message being filtered out as spam as there is no spam filter in SMS blocking your message from getting to the customer. However, it is always very important to reach out to customers with a proper business name and registered number.
Texting and answering your customer queries is like collecting valuable data. Once in a while, you can even send out a poll or survey to the customer to find out how they like the service. This way data is collected and you can use that data wisely to improve your services.
In today’s speedy world, texting is the preferred mode of communication due to its speed and convenience. Businesses can leverage a lot through SMS as compared to calling. It is much more reliable, faster, and cheaper, especially for international calls. Texting is a win-win situation for both the business and its customers as it is fast, efficient, and clear to the customer, is cheap and reliable, and drives new sales for the business.
There are lots of benefits of texting over calling such as time-saving, cost-saving, higher engagement, auto-replies, customization, message marketing, and many more.
Texting is more popular than calling as it is less time-consuming, more reliable, and convenient for the customer.
Yes, texting is an effective form of business communication as it offers transparency and visibility to the customer.
Text messaging facilitates businesses by improving customer service, providing higher engagement, collecting data, SMS campaigning, text message marketing, and more.
Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.
Prasanta Raut