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Home - Call Center - The Best Headset For Call Center in 2025: A Complete Guide
Reviewed by : Prasanta Raut
Gone are the days of traditional desk phones. Finding the perfect headset for your call center in 2025 can make all the difference in communication quality and agent productivity.
A good headset improves communication, agent productivity, and overall customer experience in a call center environment.
Discover the best call center headsets for 2025. Our guide covers top features, wireless vs. wired options, comfort, noise cancellation, and more.
Table of Content
A call center headset is an essential tool designed specifically for professionals managing high call volumes in customer service settings.
These headsets come equipped with noise-canceling microphones to facilitate crystal-clear conversations and avoid distractions. They are tailor-made for all-day wear with adjustable headbands, cushioned ear pads, and comfortable design.
Headsets can be integrated with a wide range of devices and professional systems for communication and productivity purposes, like VoIP platforms and call centers. Additionally, connectivity options such as wired, Bluetooth, and Digital Enhanced Cordless Telecommunications (DECT) facilitate a wide range of operational needs.
Based on your call center performance need and preference, the choice of the best headset may vary.
To identify the best call center headsets, consider these factors and decide:
Sound Quality: Clear communication is the utmost priority in call centers. So, look for headsets with high-quality speakers and advanced microphones that offer accurate voice reproduction and noise filtering. This ensures customers hear you clearly, even in busy environments.
Comfort: Since agents often wear headsets for long periods, comfort is crucial. Premium headsets feature memory foam ear cushions, lightweight designs, and adjustable headbands to prevent discomfort.
Noise Cancellation: Active noise cancellation (ANC) technology reduces background noise, creating a distraction-free workspace. Design consideration is also given to passive noise cancellation.
Durability: Most of these headsets are made with durable materials like reinforced plastics, metal hinges, and tangle-resistant cables. These features ensure your investment withstands daily wear and tear, minimizing replacement costs.
Connectivity Options: These come with all kinds of connectivity features. Evaluate whether wired or wireless headsets suit your call center’s setup. Wireless models offer mobility, while wired ones deliver consistent audio quality without concerns about battery life.
Price: Pricing varies based on features and build quality. Consider headsets that align with your operational requirements without lacking essential features.
Dialaxy score:⭐️⭐️⭐️⭐️✩ (4.5/5)
Price: starts at $242
Durability: Crafted with reinforced plastic and stainless steel components, ensuring long-term use in high-pressure environments.
Microphone Quality: Features advanced noise-canceling technology and digital signal processing for unmatched clarity.
Noise Cancellation: A triple-microphone system blocks out background noise effectively.
Comfort: Ergonomically designed with memory foam ear cushions and lightweight materials for all-day wear.
👍Pros: Offers excellent sound quality with advanced noise-canceling technology and high comfort for long hours of use.
👎Cons: It is relatively expensive compared to other headsets, which might not be suitable for all budgets.
Dialaxy score:⭐️⭐️✩ (2.5/5)
Price: starts at $21.99
Durability: Made with lightweight yet durable plastic suitable for moderate use.
Microphone Quality: Delivers clear, reliable audio for standard call center tasks with a noise-cancellation mic.
Noise Cancellation: Offers passive noise isolation for quieter workspaces.
Comfort: Compact design with padded ear cups for short to medium shifts.
👍Pros: Affordable, easy-to-use USB headset with clear audio quality, making it a great option for basic call center needs.
Cons: Lacks advanced features like noise cancellation and may not be ideal for noisy environments.
Dialaxy score:⭐️⭐️⭐️✩ (3.5/5
Price: starts at $122.95
Durability: Engineered with reinforced cabling and robust materials, ideal for frequent use.
Microphone Quality: Noise-reducing boom microphone ensures crystal-clear communication.
Noise Cancellation: Incorporates effective ANC technology to minimize office noise.
Comfort: Features soft ear cushions and an adjustable headband for maximum comfort during extended use.
👍Pros: Comfortable with a good balance of audio clarity and noise cancellation, ideal for professional use in call centers.
👎Cons: The cord may be restrictive for users who prefer wireless or mobility during calls
Dialaxy score:⭐️⭐️⭐️✩ (3.5/5)
Price: starts at $34.99
Durability: Constructed with durable plastic for occasional or light-duty use.
Microphone Quality: Clear voice transmission for everyday needs.
Noise Cancellation: Basic noise filtering is suitable for less noisy environments.
Comfort: Lightweight with modest padding, ideal for shorter shifts.
👍Pros: Comfortable design with good sound quality for both calls and music, offering good value for its price.
👎Cons: Lacks advanced noise-canceling capabilities, making it less suitable for very noisy environments.
Price: starts at $44.99
Durability: High-grade plastic and reinforced cables provide excellent longevity.
Microphone Quality: Professional-grade noise-canceling microphone for seamless conversations.
Noise Cancellation: Advanced noise isolation suitable for bustling call centers.
Comfort: Enhanced with padded ear cushions and an adjustable fit for long-term comfort.
👍Pros: Offers great sound quality and a noise-canceling microphone, providing clear communication in busy environments.
👎Cons: The design can be a bit bulky, which may affect comfort during extended use.
Comparison of Headsets by Price, Noise Cancellation, and Reliability
📝 Note: Prices enlisted above may vary; we recommend confirming with local retailers or online marketplaces.
🧐Is your business in need of advanced headsets? Learn about AR headsets
Large call centers may benefit from wireless headsets to allow mobility, while smaller teams could opt for cost-effective wired options.
Look for features such as lightweight designs, cushioned ear pads, and adjustable headbands to keep agents comfortable throughout their shifts.
Prioritize headsets with superior audio capabilities to ensure clear communication and professionalism.
Invest in headsets made with high-quality materials. This will reduce frequent replacements and increase overall value.
Select between wired or wireless headsets based on operational needs. This ensures seamless integration with existing resources.
🤔Still confused about how to invest in your call center resources? Have a look at the Ultimate Guide to Investing on Call Center.
Whether you opt for the premium Jabra Engage 50 with advanced features, the budget-friendly Logitech H340, or the well-rounded Poly Blackwire 5220, you’ll find a headset that suits your needs perfectly for long calls and productivity.
By choosing the right model tailored to your team’s needs, you can boost productivity, improve customer interactions, and enhance overall operational success.
Picking the right headset for work is crucial for comfort and clear communication, but choosing contact center solutions with relevant features wisely is equally crucial for better results.
The best headsets for call centers with noise cancellation are typically over-ear models. With active noise-canceling (ANC) technology, the Jabra Engage 50 or the Plantronics Voyager Focus UC provides clear audio and blocks out background noise, enhancing focus and communication quality.
Wireless headsets provide mobility and flexibility. While wired models deliver consistent audio quality and cost-effectiveness. Modern Wireless Headsets with mic come with Intelligent noise-cancelation that filters out background noise.
Yes, Wireless Bluetooth headsets are a flexible option. Just ensure they offer robust battery life and effective noise-canceling features for professional use.
For high call volumes, over-ear headsets with active noise cancellation are ideal. The Jabra Evolve 2 series, Jabra Evolve 50, or the Sennheiser SDW 5016 are suitable due to their comfort, long battery life, and clear sound.
To maintain your call center headset, regularly clean the ear cushions and microphone with a dry cloth and store it in a protective case when not in use. Also, check for software updates and replace worn-out parts, such as ear pads or cables, to ensure optimal performance
Prasanta, founder and CEO of Dialaxy, is redefining SaaS with creativity and dedication. Focused on simplifying sales and support, he drives innovation to deliver exceptional value and shape a new era of business excellence.
Prasanta Raut