Best Australia VoIP Providers for Business: A Comprehensive Review

Are you an Australian business owner or decision-maker looking to upgrade your communication system with a VoIP provider?📞

Whether you’re a growing startup, a small business, or an established enterprise, the right VoIP service provider can significantly enhance your communication, reduce costs, and increase productivity.

In this complete guide, we will explore the top best Australia VoIP providers, compare their features, pricing, customer support, and more so you can make the best decision for your business.

So, let’s dive in !!!🚀🔥

🔑Key Highlights

• A VoIP provider delivers Voice over Internet Protocol (VoIP) services, allowing businesses to make and receive calls over the internet rather than traditional phone lines.
• Dialaxy, Nextiva, Dialpad, Vonage, and RingCentral are the best Australia VoIP Providers.
• Australian VoIP providers offer affordable, scalable, and secure communication solutions for businesses of all sizes.
• Factors like pricing, call quality, scalability, customer support, and security are essential when selecting a VoIP provider.

What is a VoIP Provider?

A VoIP provider is a company that delivers voice over internet protocol (VoIP) services, allowing businesses to make and receive calls over the internet rather than traditional phone lines.

It not only reduces calling costs by quite a margin but also comes loaded with a lot of sophisticated functions that enhance performance, such as call recording, call forwarding, and video calls.

Why do Businesses Need an Australian VoIP Provider?

The world of business communication has been transformed over the last couple of years.

Landlines alone are no longer sufficient to cater to the needs of modern-day businesses, especially in the era of remote and hybrid work.

Here are some key reasons why you should consider an Australian VoIP provider:

1. Affordability

When you use an Australian VoIP business, you won’t have to shell out much cash. It costs from $12 to $75 per month, and the benefits far exceed those costs.

Depending on how many users you need and what options you need, you’ll find a plan within your budget.

From small firms just needing an easy VoIP solution to full-fledged options, there is something for anyone.

2. No Additional Charges

One of the best aspects of Australian VoIP services is that they will not surprise you with hidden charges.

For a monthly subscription rate, you will not be surprised with extra charges for equipment, installation, or upkeep.

Everything is included, so you can budget without anxiety and receive all the features you need for your business, like call forwarding and voicemail, without building up extra charges.

3. Security and protection

Your security is always the top concern for your business communications, and no Australian VoIP provider disregards it.

It follows rigorous measures set in the Telecommunications Act 1997 and the Privacy Act to guard your information.

Your data and calls for business are guarded using secure cloud hosting and encryption.

So, rest assured, you can confidently assume that your communication is safely insulated from attackers as well as breaches of your information.

4. Productivity in a workflow

With Australian VoIP solutions, it has never been simpler to stay connected.

They integrate seamlessly with your other tools, such as your CRM and email, to make it simpler to coordinate your team’s workflow.

No matter where you are, whether you are in the office, at home, or on the road, you can monitor and control calls, collaborate with your colleagues, and keep everything moving. VoIP solutions keep your business moving wherever you are.

📖 You may like: How Australian Virtual Numbers Can Fuel Your Business Growth?

Things to Know Before Choosing a VoIP Provider for Australia?

Before you even make a choice regarding a VoIP provider, there are numerous considerations that you must keep in mind. They will help guide you in choosing the most ideal provider for the needs of your business:

1. Pricing and Plans

Your budget is always your top consideration when it comes to businesses, but affordable is not necessarily shoddy quality. The good Australian VoIP providers offer elastic plans for different business sizes, from small startups all the way up to large corporates.

Here are some things to remember when considering VoIP business pricing:

• Transparent Pricing: Avoid providers that include hidden fees, setup fees, or costly long-term contracts.

• Flexible Plans: Choose a provider that provides scalable pricing so you can add or remove users as needed.

• Cost vs. Features: The cheapest plan isn’t always the best. Make sure it’s loaded with the features your business needs.

💡 Pro Tip: A few of the providers also offer pay-as-you-go billing, which suits companies with fluctuating amounts of calls.

2. Call Quality

Picturing yourself in a critical client call, when suddenly the voice begins to drop out. Frustrating, right?

Call quality is one of the largest VoIP service worries because it’s reliant on the internet connection.

To ensure crystal-clear VoIP calls, look for providers that offer:

• High-definition (HD) voice quality for clearer conversations.
• Service Level Agreements (SLAs) that guarantee uptime and call reliability.
• Advanced voice compression technology minimizes disruptions, even during network congestion.

📌 Pro Tip: Use a high-speed internet connection with sufficient bandwidth to avoid dropped calls and lagging audio.

3. Features and Tools

A great VoIP provider does more than make voice calls. The correct features will increase productivity, enhance customer experience, and make communication throughout your business smoother.

Key VoIP features to look for:

• Call forwarding: Never miss a vital call by transferring calls to mobile or other phones.

• Voicemail-to-email: Receive voicemails as email attachments for better accessibility.

• Auto-attendants: A virtual receptionist to route calls professionally.

• Call recording: Useful for training, compliance, and customer service improvements.

• CRM and app integrations: Connect with tools like HubSpot, Salesforce, and Microsoft Teams.

💡 Pro Tip: If your company depends on video calls, you might want to look for a service that offers both video conferencing and team collaboration features.

4. Scalability

As your business expands, so should your VoIP. A scalable VoIP solution would allow you to add new locations, features, and users without much interruption.

• Supports multiple locations: Ideal for businesses with remote teams or international offices.

• Easily add or remove users: Flexible licensing so you don’t overpay for unused services.

• Upgradable features:  Start with essential features and upgrade as needed.

📌 Pro Tip: Choose a VoIP provider that offers a trial period so you can test scalability before committing.

5. Customer Support

Let’s be real, sometimes things don’t go according to plan. And when that happens, you’re going to want customer support you can count on.

Whether you’re dealing with a technical glitch or just need a little help with setup, your VoIP provider should be there to lend a hand quickly.

Here’s what to look for:

• 24/7 support availability: Essential for businesses operating across different time zones.

• Multiple support channels: Look for live chat, email, and phone support.

• Self-help resources: A good knowledge base or FAQ section can be helpful for quick troubleshooting.

💡 Pro Tip: Check online reviews to see how responsive a provider’s customer support really is before signing up.

6. Security

Since VoIP calls travel over the internet, security should be a top priority. Data breaches, hacking, and phishing attacks are real concerns, so your VoIP provider must offer strong security features.

• End-to-end encryption: This makes sure your calls and data remain private.
• Two-factor authentication (2FA): This adds an extra layer of security for account access.
• Fraud protection: Alerts and safeguards against suspicious activity.

📌 Pro Tip: If your business handles sensitive customer information, choose a VoIP provider that complies with Australian data protection laws.

7. Ease of Setup & Use

Switching to VoIP shouldn’t be complicated. A good VoIP provider should offer an easy setup process, even for businesses without in-house IT teams.

• Plug-and-play setup: Many VoIP systems work with existing hardware and require minimal installation.

• User-friendly interface: Simple dashboards for managing calls, contacts, and settings.

• Mobile and desktop apps: You can make and receive calls from anywhere.

💡 Pro Tip: Some providers offer free onboarding and training. Take advantage of this to get your team up to speed quickly

The Best 5 Australia VoIP Providers

As more and more businesses across Australia switch to flexible communication solutions, choosing the right VoIP provider is imperative.

No matter if you’re a small business starting up or a bigger enterprise looking to grow, a good VoIP system can help streamline communication and cut costs.

Let’s take a look at the top 5 VoIP providers in Australia and their features, price, and why they’re the best.

1. Dialaxy

Dialaxy is among the leading VoIP providers in Australia. It has a powerful, cloud-based phone system that automatically scales with any business.

It is highly reliable and simple to use, making Dialaxy an ideal choice for businesses that need an affordable and flexible VoIP solution.

Key Features

• Multiple phone numbers
• Global Calling and Concurrent Calls
• SMS campaigns
• CRM integration
• 2-way data sync
• Advanced filtering

Pros

• Easily set up
• Connect with customers worldwide through virtual numbers.
• Access a range of tools, including call recording, analytics, and integrations.

Cons 

• Some advanced features are restricted to higher-tier plans.
• International calling may incur additional charges.
• Support availability may vary depending on the chosen plan.

Pricing

Basic Plan: $20 per month

Plus Plan: $ 40 per month

Pro (popular) Plan: $60 per month

Enterprise Plan: Contact us for pricing

2. Nextiva

Nextiva is another major contender in the Australian VoIP services scene, particularly when it comes to small and medium-sized businesses.

They offer a flexible and feature-rich communication solution that’s designed to scale alongside your company.

Whether you’re just starting out or looking to enhance your current system, Nextiva has built a solid reputation for its dependable and adaptable services.

Key Features

• VoIP system
• Call forwarding
• Voicemail transcription
• Auto-attendant
• Call management
• Team collaboration tools

Pros

• Easy scalability for growing businesses.
• Simple and user-friendly interface.
• 24/7 customer support.
• Affordable Pricing

Cons

• Additional charges for international calls.

• Some features may require training.

• Occasional service interruptions.

Pricing

Digital package: $20 per user/month

Core package: $30 per user/month

Engage package: $40 per user/month

Power Suite package: $ 60 per user/month

3. Dialpad

Dialpad has a cloud-based VoIP offering with a focus on usability and integration. Its solution is suitable for remote teams with voicemail transcription and video calling capabilities to support communication.

Key Features

• Unlimited calling
• High-definition (HD) voice
• Multi-level auto attendant
• Visual voicemail
• Custom call routing
• Call forwarding to other devices

Pros

• Works well with Google Workspace and Microsoft 365.
• Includes real-time analytics and transcriptions.
• Easy to set up and use for teams.

Cons 

• Additional charges for international calling.
• Some advanced features require training.
• Basic plans lack some advanced features.
• Occasional downtime was reported.

Pricing

Standard Plan: $15 per user/month

Pro Plan: $25 per user/month

Enterprise Plan: Contact us

4. Vonage

Vonage is a popular cloud communications company with a range of services that encompasses Voice over Internet Protocol (VoIP) for both consumers and businesses.

Their offerings consist of voice, messaging, video, and data capabilities via Unified Communications, Contact Centers, and Communications APIs.

Key Features

• Call monitoring
• SMS Messaging
• Voicemail to Email
• Voicemail transcription

Pros

• Easily scalable.
• Comprehensive Communication Solutions.
• Key integrations are available on all plans.

Cons 

• There are limited security options available.
• Occasional Service Interruptions
• Add-on features cost extra and can quickly add up.
• Complex Cancellation Process.

Pricing

Mobile Plan: $13.99 per month

Premium Plan (most popular): $20.99 per month

Advanced Plan (best value): $27.99 per month

5. Ringcentral

For Australian businesses, RingCentral is an excellent choice for VoIP services, especially for customer service operations.

It provides key features like virtual receptionists, customizable greetings, toll-free numbers, and hold music across all plans, including the Premium and Ultimate packages.

RingCentral also provides helpful tools like video calls, text messaging, and strong security for safe communication.

Businesses can use features like phone menus, clear video meetings with up to 200 people, and easy live webinars, making it a complete solution for connecting with customers and working together as a team.

Key Features

• Interactive Virtual Response(IVR)
• Automatic call recording
• Visual voicemail
• Local numbers
• Call park
• Call screening

Pros

• Perfect for large teams
• Extensive collaboration features
• Integrates with many business apps
• Highly reliable service

Cons 

• Pricing can be high for small businesses
• Complex user interface
• Limited phone options on lower plans

Pricing

Core Plan: Custom pricing

Advanced Plan (most popular): Custom pricing

Ultra Plan (best value): Custom pricing

📖 Also read: Top 12 Best Australian Virtual Phone Number Providers

Comparison of Features & Pricing

Here’s a comparison of the features and pricing of the top 5 VoIP providers in Australia in a table format:

Provider	Key Features	Pricing
Dialaxy	Multiple phone numbers Global calling and Concurrent calls SMS campaigns CRM integration Advanced filtering	Basic Plan: $20/month Plus Plan: $40/month Pro Plan: $60/month Enterprise Plan: Contact us
Nextiva	VoIP system Call forwarding Voicemail transcription Auto-attendant Call management Team collaboration tools	Digital: $20/user/month Core: $30/user/month Engage: $40/user/month Power Suite: $60/user/month
Dialpad	Unlimited calling HD voice Multi-level auto attendant Visual voicemail Custom call routing	Standard: $15/user/month Pro: $25/user/month Enterprise: Contact us
Vonage	Call monitoring SMS messaging Voicemail to email Voicemail transcription	Mobile Plan: $13.99/month Premium Plan: $20.99/month Advanced Plan: $27.99/month
RingCentral	Interactive Virtual Response (IVR) Automatic call recording Visual voicemail Local numbers Call park Call screening	Core Plan: Custom pricing Advanced Plan: Custom pricing Ultra Plan: Custom pricing

VoIP Challenges for Australian Businesses

Even though VoIP solutions can improve communications significantly and reduce costs, Australian businesses may encounter some problems.

Understanding such problems will help you make an informed choice while choosing the right VoIP supplier.

I. Internet Bandwidth and Quality

One of the most significant problems in utilizing VoIP for business is keeping your internet fast and stable.

Since VoIP requires a good connection in order to initiate and receive clear voice calls, slow or unreliable Internet may cause poor call quality, lag, and dropped calls.

This is especially a concern for Australian businesses with bad or inconsistent Internet speed.

Solution:

• Make sure you have a reliable, high-speed connection (minimum 1 Mbps per call).
• Use a good router with QoS settings to prioritize VoIP traffic.
• Consider a wired connection for better stability.

II. Regulatory Compliance

In Australia, businesses are required to ensure their VoIP systems comply with the region’s regulatory demands.

This includes maintaining call information confidential, and businesses may need to comply with additional requirements regarding emergency calls, recording calls, and privacy policies.

Non-compliance could lead to legal as well as monetary penalties.

Solution:

• Choose a provider that adheres to ACMA regulations.
• Use encryption to secure sensitive calls and data.
• Consult with legal experts to ensure compliance.

III.Tech Support

VoIP solutions can sometimes have technical issues that need to be addressed immediately. Without reliable technical support, business operations can experience communication failure, affecting customer relations and in-house operations.

Local support is key to ensuring timely resolution as well as limiting downtime for Australian businesses.

Solution:

• Choose a VoIP provider that offers 24/7 support.
• Look for tools that help you troubleshoot issues quickly.
• Make sure there’s a fast way to escalate urgent problems.

📖 You may also be interested in: Down Under Dialing: Elevating Communication with Australia Virtual Numbers

Final Words

Choosing the right VoIP provider can make all the difference for your business. Whether you’re looking for affordability, great features, or top-tier security, there’s a solution for every need.

Companies like Dialaxy, Nextiva, and RingCentral have some really good deals that’ll keep your business connected and doing well.

So, take the time to find the one that fits your needs, and watch your communication improve! 🚀

FAQs

What is the cost of VoIP in Australia for businesses?

The cost of VoIP in Australia for businesses typically ranges from $10 to $50 per user per month, depending on the provider and plan.

Can VoIP work with an existing phone system?

Yes, VoIP can work with an existing phone system. You can integrate it using an Analog Telephone Adapter (ATA) for analog phones or ensure compatibility with your digital or IP-based system for seamless operation.

What internet speed is needed for VoIP calls to be clear and reliable?

For clear and reliable VoIP calls, a minimum of 1 Mbps upload and download speed per call is recommended.

Are VoIP calls secure in Australia?

Yes, VoIP calls can be secure in Australia, but it depends on the provider and user practices.

Can VoIP be used internationally without additional costs?

Yes, VoIP can be used internationally, but outgoing calls may incur charges, depending on your provider and destination.