Introduction to 1300 Numbers: What They Are and How They Work?

Over 300,000 businesses in Australia use a 1300 number to establish a nationwide presence and to gain a professional image and credibility for a company. 

This number is an excellent way to help your business maximize the return on your marketing investment. It additionally offers a single point of contact to improve client connection. Thus, it has become the must-have number for companies of all sizes. 

But importantly, do you have basic knowledge regarding the 1300 number, where to buy it, and how it benefits your business? If not, then you are on the right page. Keep reading!

This blog provides detailed information on 1300 numbers, including their working mechanism, types, and benefits for business and organizational use. 

So, let’s dive in. 🚀

What is a 1300 number?

A 1300 number is a 10-digit inbound Australian business phone number used to receive incoming calls. These numbers are not suitable for making outbound calls. These virtual numbers provide unparalleled flexibility and allow redirecting calls to one or multiple locations, regardless of different time zones. 

It lets you set up different destinations, such as office phones, mobiles, landlines, or answering services to manage incoming calls.  You can then control where, when, and how these calls are responded to.

Additionally, the 1300 number allows a business owner to improve their customer service, manage incoming calls at an affordable rate, and help them maintain a professional image in the market. 

How does 1300 Numbers Work?

The 1300 number is a virtual phone number not attached to physical SIM cards or phone lines. Calls must be answered via the existing phone service, such as landline, Mobile, or VoIP.  Let’s understand the working mechanism of 1300 numbers in simple.

1. Call Initiation

When the caller dials the 1300 number, the call is initially routed through the mobile or public switched telephone network (PSTN). These networks acknowledge the routed number as virtual and ensure it is not associated with a particular geographical location like conventional phone lines. 

2. Call Routing

The 1300 number service provider has a set of predefined rules to route incoming calls. Thus, the PSTN network directs the call accordingly. These rules, such as time-based routing, geographical routing, and dividing calls equally across different departments, can be modified based on business requirements. 

3. Call Connection

The PSTN forwards the call to the specified receiver number. Depending on how businesses have set up their call forwarding preferences, the receiving number can be a landline, mobile phone, or virtual phone number. 

Different types of 1300 number

Australia has Standard and Premium 1300 numbers tailored to accommodate various business needs and marketing strategies. The different types of 1300 numbers are:

• Standard 1300 Numbers

The standard 1300 number is a unified contact point for normal business use. It is a randomly allocated and cost-effective virtual number. Thus, businesses of all sizes can use the number effectively to establish a professional image without requiring certain number sequences. 

• Premium 1300 Numbers

The premium number has a sequence, usually with a brand’s name or relevant word. These numbers are easier for customers to remember and generate better response rates. They are a strategic marketing tool proven to get better results than the standard number. It helps your business stand out in a competitive market. 

Benefits of 1300 number in business

1300 is a budget-friendly number that helps your business improve customer service, extend a wider reach, and enhance brand visibility.  The additional advantages of 1300 Australian business phones include:

I. Improve customer service

Customers can easily contact the 1300 business number for feedback, support, or inquiries at a local rate. Regardless of geographical location, the call cost is are same as the local call. This helps your business appear more accessible to all customers, enhancing their experience and satisfaction. 

II. Improve Marketing Strategy

1300 numbers are a powerful marketing tool that helps your business promote its product and services to the target audience, understand customer preferences, and improve return on investment. 

Additionally, you can use the number to run various digital or print media campaigns to generate higher customer retention and a better response rate.  The number further enables the business to measure marketing effectiveness via call tracking and analytics. 

III. Cost-effective Communication Solution

1300 is the fundamental virtual number for  Australian businesses and provides a unified point of contact to enhance the company’s professional image. It is a cost-effective solution as it eliminates the need for separate phone lines to direct the call to different locations. 

Moreover, these numbers are highly scalable. They enable your company to expand its reach without investing heavily in telecommunications infrastructure and setups. 

IV. Increased Brand Recognition

There are two types of 1300 numbers: Standard and Premium. The premium number includes words and patterns that help customers remember the business contact details. Thus, it has a high recall rate improving the brand visibility. 

Customers are more likely to connect with an easy-to-remember number, and providing a more memorable number than competitors helps the business stand out. Importantly,  it guarantees that each call results in an exceptional caller experience. 

V. Streamline Operational Efficiency

The 1300 number has extensive, powerful features such as auto attendant (IVR), call overflow, web call tracking, time-based routing, call analytics portal, voice-to-mail, online number management portal, and many more. These features enable seamless business communication. 

The 1300 number’s advanced time-based routing features effortlessly direct the call to the right department and geographical location. It reduces wait times and improves the overall customer experience.  

How to buy a 1300 number?

You can follow the following easy steps to buy a 1300 number. They are:

• You can either pay a purchase price for a Smartnumber or choose a number from the list of available providers.
• Always select a reputable, reliable provider such as Dialaxy to get a legitimate 1300 Australian virtual number.
• Then, register for the Dialaxy Account.
• Select the 1300 number from the list of available options.
• Choose the pricing plans and the features that best suit your company’s needs.  
• Provide the necessary documents and finish your payment procedure. 
• Activate and configure your 1300 number to forward calls to your existing landline, VoIP, or mobile phones.

Can you call 1300 Numbers From Abroad?

You can call from the list of selected countries outside Australia. Some popular countries are:

• Canada
• United Kingdom
• United States
• Hong Kong
• South Korea
• France
• Germany
• Japan
• Singapore
• New Zealand

How to Call 1300 Numbers From Overseas?

You must follow the correct dialing structure to call 1300 Numbers from overseas. The structure is:

“00” or “+” : International access code

61: Australian country code

10 Digit number: The 1300 number you want to call

So, if you want to call the 1300 123 456 number, the dialing format is +61 1300 123 456 or 0061 1300 123 456. 

1300 vs 1800 numbers. What’s the difference?

Let’s compare 1300 and 1800 numbers and see their difference in detail. 

Conclusion

1300 is an Australian business phone number used only to receive inbound calls from clients and customers.  The number is affordable and more accessible to businesses of all sizes. It allows customers to call at the local rate regardless of location, fostering business communication and a better response rate. 

The number comes with a range of cutting-edge features, such as Call forwarding, Call queuing, Time-based routing, and Detailed call analytics to streamline call management and enhance caller experience. It further helps to elevate your business image and professional reach across Australia.

FAQs

Is a 1300 number a free call?

1300 numbers are not toll-free for callers. Callers are charged at a local rate when they call from a landline, but if they call from a mobile, their charges depend on the phone provider they choose. 

Can I call a 1300 number from overseas?

Yes, you can call a 1300 number from overseas. You must follow the right dialing structure. The simple format is: 

“00” or “+” : International access code

61: Australian country code

10 Digit number: The 1300 number you want to call

So, if you want to call the 1300 123 456 number, the dialing format is +61 1300 123 456 or 0061 1300 123 456.

Are there any restrictions on using 1300 numbers?

1300 numbers are primarily for business and organizational use rather than personal use. Callers must comply with the Australian Communication and Media (ACMA) guidelines. 

What are the special features of 1300 numbers?

The special features of the 1300 number include:

1. Call forwarding
2. Call queuing 
3. Time-based routing
4. Detailed call analytics

Who uses 1300 numbers?

Various organizations and industries in Australia use the 1300 business phone number. To name a few are:

1. Small and Medium-sized Businesses
2. Large Corporations
3. Government Agencies
4. Non-profit Organizations
5. Healthcare Providers
6. Educational Institutions
7. Retail and E-commerce
8. Service Industries