How to Turn Off Call Forwarding On Any Device ( Android, iPhone)

Have you been waiting on an important call all day only to realize your call was transferred to your home landline? This happens often as you forget or don’t know how to turn off call forwarding. 

Call forwarding is a phone feature that forwards calls from one number to another without being canceled. This phone feature is most commonly used in call centers or businesses that receive huge call volumes. 

In this blog post, we will explain how to turn off call forwarding on any device, including Android, iPhone, and landline. 

Let’s dive into the details!

Understanding Call Forwarding

Call forwarding or call divert is a phone feature that forwards calls from one number to another without being canceled. This feature is mainly used in case of unanswered calls or a busy line. It might also be used in the case of an abandoned number where your call can be forwarded from your old phone or number to the new one. 

Although this concept of call forwarding has existed for a long time, recent technological improvements have improved its functionality. With this advancement, you can get your call forwarded based on many criteria, such as:

• Based on who is calling
• Based on the timing of the call 
• In case of a busy line or unanswered call 

What are the types of call forwarding?

The following are the types of call forwarding. 

• Unconditional call forwarding 

Unconditional call forwarding is a call feature that forwards your call to another number without the phone ringing under any condition. With this call-forwarding feature, you can automatically forward your calls to the designated forwarding number, regardless of whether your phone is busy or experiencing issues.

• Conditional Call forwarding 

In conditional call forwarding, you can automatically redirect incoming calls to another phone number based on specific conditions or criteria. You can set up different call-forwarding conditions, such as busy, unanswered, unreachable, etc., to ensure your calls are redirected under those conditions. 

Why do businesses use call forwarding? 

The following are a few reasons why businesses use call forwarding. 

1. Increases availability 

With call forwarding, you can seamlessly divert your calls from phone to landline. This way, you can be available no matter where you are, and the caller can contact you no matter where you are, improving your overall customer satisfaction level. 

2. Improves customer services 

No one is patient when in need. When answering questions and resolving problems, only a small percentage of clients are patient. You want to make sure your customers are under supervision in these situations. With call forwarding, you can ensure you never miss customer calls. You can even reroute calls effortlessly to the best and most accessible agents. 

3. Multitasking

Working in an office, we all have very demanding and busy schedules, wanting us to be everywhere, attending all the calls in the world one after another. This simply isn’t possible. 

With a call-forwarding feature integrated into your communication system, your agents multitask effortlessly while remaining available for other tasks. Your agents can effortlessly forward your calls and be available for other customers without losing or ending the call. 

4. Reduce missed calls

With a call-forwarding feature integrated into your business communication system, you can ensure you never miss a call. Even if your call line is busy, the feature forwards your call to an alternative number. This way, you can provide excellent customer satisfaction, as customers feel heard no matter when they call. 

5. Boost productivity

Working an office job is boring, especially when waiting for an important call all day. This can reduce productivity and cause work frustration. Call forwarding is the best solution to all this. With call forwarding, you can take that phone call anywhere for any device. This way, you can increase your productivity while never missing a call again.

You may like How to Do Call Forwarding: Redirecting Calls to Another Number or Device.

How to turn off  Call Forwarding?

You must turn off the forwarding option in your settings to deactivate/turn off call forwarding. 

Follow these steps:

1. Go to your device settings.
2. Search for the phone application and click call forwarding.
3. Select the forwarding options and click disable.

How to turn off call forwarding on traditional landlines?

Follow these steps to turn off the call forwarding on landlines. 

• Step 1: Pick up your landline and check if it is working. 
• Step 2: Dial *73 and wait for the beep for confirmation tone. 
• Step 3: After the beep, your call forwarding will be turned off. 

How to turn off call forwarding on iPhones?

Follow these steps to turn off call forwarding on iPhones. 

• Step 1: Go to the settings app.
• Step 2: Scroll down and click on the phone option. 
• Step 3: Select call forwarding. 
• Step 4: Turn off all the conditions on which calls are being forwarded.  

How to turn off call forwarding on Android phones?

Follow these steps to turn off call forwarding on your Android phones. 

• Step 1: Open the phone application. 
• Step 2: Click the three-dot on the top right corner and press on settings. 
• Step 3: Select supplementary service. 
• Step 4: Select the call forwarding option. 
• Step 5: Turn off all the options for call forwarding. 

Call Forwarding Tips to Improve Business Operations

The following are a few effective tips for managing call forwarding to improve business efficiency. 

• Conditional call forwarding is best for maximum coverage as it allows you to forward calls based on specific conditions, such as the time, caller ID, etc.
• Make sure you keep different ringtones and promptly answer important calls and numbers. 
• Forwarding calls based on location or country code helps businesses route calls to specific teams or agents based on the caller’s location.  
• You can also enable auto attendance, which reduces customer wait time and ensures calls are directed to the right person.  
• In rare cases, if no agents are available to pick up the call, you can send the caller straight to voicemail and follow up with them later. 

How do you turn on call forwarding on Dialaxy?

If you are a Dialaxy user, you can follow the below steps to turn on call forwarding. 

• Step 1: Log into your Dialaxy account through website or app. 
• Step 2: Select the number to which you want your calls to be forwarded. 
• Step 3: Click on the three-dot icon. 
• Step 4: Go to the settings and find the call forwarding option. 
• Step 5: Select the call forwarding option and turn it on. 

Your call forwarding will be activated after you enter the desired number and the country code. 

You could also be interested in the top 10 essential business communication channels.

Conclusion 

In conclusion, call forwarding can be useful for businesses that receive huge call volumes. It is the best way to reduce missed calls and balance customer satisfaction. With call forwarding, agents can control all calls to avoid confusion. 

We have provided a brief overview regarding call forwarding and some useful tips for business efficiency. We highly recommend that all of our readers try Dialaxy. It provides the best services and is worth your money. 

FAQs 

What is call forwarding?

Call forwarding is a phone feature that helps you redirect or forward incoming calls to an alternate number or a different device.

How do I turn off call forwarding on my phone?

Follow these steps to turn off call forwarding on your phone. 

• Step 1: Open the settings on your phone.
• Step 2: Scroll down and click on the phone app. 
• Step 3: Select the call forwarding option.
• Step 4:  Turn off the call forwarding option. 

Do I need to contact my carrier to turn off call forwarding?

You do not need to contact your service provider to turn off call forwarding. However, you can contact them if you encounter difficulties. 

Will disabling call forwarding affect my voicemail?

No, disabling call forwarding won’t affect your voicemail.