How to Turn Off Call Forwarding On Any Device ( Android, iPhone)

Have you been waiting for an important call all day, only to realize your call was transferred to your home landline? This happens often because people forget or don’t know how to turn off call forwarding. 

Call forwarding is a phone feature that forwards calls from one number to another without canceling them. It is the most commonly used feature in call centers or businesses that receive high call volumes. 

In this blog post, we will explain how to turn off call forwarding on any device, including Android, iPhone, and landline. 

Let’s dive into the details!

Understanding Call Forwarding

Call forwarding, also called call divert, is a phone feature that sends calls from one number to another. It helps when your line is busy or when you don’t answer a call. It’s also helpful if you’ve changed numbers and want calls from your old number to go to your new one.

This feature has been around for a long time, but now it’s much smarter. Today’s technology lets you choose how and when to forward calls, giving you more control than ever before.

You can forward calls based on who is calling, what time they call, or if your line is busy or unanswered. These smart options help you stay connected without missing important calls.

Types of call forwarding

The following are the types of call forwarding:

Unconditional call forwarding 

Unconditional call forwarding is a call feature that forwards your call to another number without the phone ringing under any condition. With this call-forwarding feature, you can automatically forward your calls to the designated forwarding number, regardless of whether your phone is busy or experiencing issues.

Conditional Call Forwarding 

In conditional call forwarding, you can automatically redirect incoming calls to another phone number based on specific conditions or criteria. You can set up different call-forwarding conditions, such as busy, unanswered, unreachable, etc., to ensure your calls are redirected under those conditions. 

Why do businesses use call forwarding? 

The following are a few reasons why businesses use call forwarding. 

1. Increases availability 

With call forwarding, you can seamlessly divert your calls from phone to landline. This way, you can be available no matter where you are, and the caller can contact you no matter where you are, improving your overall customer satisfaction level. 

2. Improves customer service 

No one is patient when in need. When answering questions and resolving problems, only a small percentage of clients are patient. You want to make sure your customers are under supervision in these situations. With call forwarding, you can ensure you never miss customer calls. You can even reroute calls effortlessly to the best and most accessible agents. 

3. Multitasking

Working in an office, we all have very demanding and busy schedules, wanting us to be everywhere and attend all the calls in the world one after another. This simply isn’t possible. 

With a call-forwarding feature integrated into your communication system, your agents multitask effortlessly while remaining available for other tasks. Your agents can effortlessly forward your calls and be available for other customers without losing or ending the call. 

4. Reduce missed calls

With a call-forwarding feature integrated into your business communication system, you can ensure you never miss a call. Even if your call line is busy, the feature forwards your call to an alternative number. This way, you can provide excellent customer satisfaction, as customers feel heard no matter when they call. 

5. Boost productivity 

Working an office job is boring, especially when waiting for an important call all day. This can reduce productivity and cause work frustration. Call forwarding is the best solution to all this. With call forwarding, you can take that phone call anywhere from any device. This way, you can increase your productivity while never missing a call again.

How to turn off  Call Forwarding?

Turning off call forwarding is important if you no longer want your calls to go to another number. Sometimes people forget that this feature is still active, which can lead to missed or misdirected calls. To make sure your calls come directly to you, it’s a good idea to check your phone settings regularly and turn off call forwarding when it’s not needed. 

To begin, go to your device’s settings. From there, find and tap on the phone or call application. This may vary slightly depending on your device. Next, look for the call forwarding option. This section shows whether any types of forwarding are active, such as when your line is busy or unanswered. 

Once you’re in the call forwarding menu, select each active forwarding rule. You’ll see options like Forward When Busy, Forward When Unanswered, or Always Forward. Simply tap on each one and choose Disable to turn off. 

How to turn off call forwarding on traditional  landlines?

Turning off call forwarding on a landline is simple. You don’t need any apps or settings like on a smartphone. All you need is your landline phone and a few seconds to follow the steps below. 

• Step 1: Pick up your landline and check if it is working. 
• Step 2: Dial *73 and wait for the beep for the confirmation tone. 
• Step 3: After the beep, your call forwarding will be turned off.

That’s it! Your landline will now receive calls directly again. If you ever need to turn it back on, just dial the correct code your phone company uses. 

How to turn off call forwarding on iPhones?

If you use an iPhone, turning off call forwarding is easy. Just go to your phone’s settings and make a few taps. Then, follow the steps below to stop your calls from going to another number.

• Step 1: Go to the settings app.
• Step 2: Scroll down and click on the phone option. 
• Step 3: Select call forwarding. 
• Step 4: Turn off all the conditions under which calls are being forwarded.

After following these steps, your iPhone will no longer send calls to another number. You’ll now receive all your calls right on your phone without any redirection. 

How to turn off call forwarding on Android phones?

If you have an Android phone, you can turn off call forwarding in just a few steps. It only takes a moment to check your settings and make sure no calls are being sent to another number.

Step 1: Open the Phone app on your Android device.

Step 2: Tap the three-dot icon in the top right corner, then tap Settings.

Step 3: Choose Supplementary Services or Calling Accounts (this may vary by phone).

Step 4: Tap on Call Forwarding.

Step 5: Turn off all the call forwarding options listed.

Once you’ve followed these steps, your calls will come straight to your phone again. It’s a quick way to make sure you never miss an important call.

Call Forwarding Tips to Improve Business Operations

Managing call forwarding the right way can help you improve your business efficiency. One helpful tip is to use conditional call forwarding. This lets you forward calls only during certain times or for specific callers. It gives you better control and makes sure every call goes to the right place.

Another smart move is to set different ringtones for different contacts. This helps you know who is calling and answer essential calls quickly. It also enables you to stay organized and focused during busy hours.

If your business works with callers from different places, try forwarding calls based on location or country code. This sends calls to the right team or agent. You can also turn on auto-attendance to greet callers and send them to the correct department. And if no one is free to talk, it’s okay to send the call to voicemail and follow up later.

How to Turn Off Call Forwarding on VoIP Services?

VoIP (Voice over Internet Protocol) services like Google Voice, Skype, and others offer flexible call-forwarding options. However, if you no longer want calls redirected, here’s how to turn off call forwarding on popular VoIP services:

Google Voice

Turning off call forwarding in Google Voice is simple. Just follow these steps:

1. Log in to your Google Voice account.

2. Click the gear icon in the top-right corner to access Settings.

3. Navigate to the Calls section.

4. Find the Call Forwarding option and toggle off any numbers where your calls are being forwarded.

Skype Call Forwarding

To turn off call forwarding on Skype, follow these steps:

1. Open the Skype app on your phone or computer.

2. Click on your profile picture or name at the top of the screen.

3. Select Settings, then go to Calling.

4. Find the Call Forwarding section.

5. Toggle off the forwarding options so your calls go directly to Skype instead of being sent to another number.

With Skype, you’ll no longer have to worry about calls being redirected to another phone number once you’ve disabled forwarding.

Other VoIP Providers

1. Dialaxy

Dialaxy stands as a leading Cloud-based Contact Center Solution that provides international Virtual Phone Numbers from 100+ countries.

To turn off call forwarding with Dialaxy, follow these steps:

• Log in to your Dialaxy account.

• Go to the Settings section on your dashboard.

• Find the Call Forwarding option.

• Disable the forwarding settings or remove any numbers listed.

This ensures that all calls to your Dialaxy number will come directly to your device without redirection.

2. Nextiva

Nextiva is a leading VoIP (Voice over Internet Protocol) service provider that offers cloud-based communication solutions for businesses of all sizes.

It ensures a seamless experience for both teams and clients, with features like call forwarding, voicemail, and virtual receptionists.

For Nextiva users, follow these steps to turn off call forwarding:

• Log in to your Nextiva account.

• Go to Settings and then click on Call Settings.

• Select Call Forwarding.

• You’ll see several conditions under which calls are forwarded. Disable them all by toggling them off or deleting any forwarding numbers.

This will immediately stop call forwarding on your Nextiva account and bring your calls straight to your device.

3. Dialpad

Dialpad is a phone service that works over the Internet. It provides easy ways for businesses and people to communicate.

It has a simple design that lets you handle calls, texts, and video meetings all in one place. Dialpad can connect with other business tools and includes helpful features like smart call analysis and teamwork tools.

To turn off call forwarding on Dialpad, follow these steps:

• Log in to your Dialpad account on the web or mobile app.

• Click on Settings.

• Find Call Forwarding under your account settings.

• Toggle off the options for forwarding, whether for busy or unanswered calls.

Now, your Dialpad number will ring on your device as usual, without any redirection.

Conclusion 

Call forwarding is a powerful feature that helps you stay connected and responsive, especially when managing high call volumes. However, it’s essential to know when to turn it off to avoid confusion and missed opportunities. Knowing how to disable it on different devices gives you complete control over your calls. 

We walked you through clear steps to turn off call forwarding on Android, iPhone, and landlines. These simple actions can make a big difference in how smoothly your communication runs. Dialaxy also offers an easy way to manage this feature for business success. 

Review your settings regularly to get the most out of call forwarding. Whether for personal use or business, staying on top of your call management tools helps maintain trust and keeps communication flowing without interruptions. 

FAQs

How do I know if call forwarding is on?

You can check in your phone settings under the “Call Forwarding” option. If it shows a number, it means call forwarding is on.

Can I turn off call forwarding anytime?

Yes, you can turn it off anytime through your phone settings or by using special codes, depending on your device.

Does call forwarding cost money?

It depends on your phone carrier. Some may charge a small fee, especially for forwarded calls to long-distance numbers.

Will my phone still ring if call forwarding is on?

If you set unconditional call forwarding, your phone won’t ring. But if it’s conditional, it might ring first before forwarding the call.

Can I forward calls to an international number?

Yes, you can forward calls to an international number, but extra charges may apply. Check with your phone carrier to see the cost.

What happens if I turn off call forwarding while someone is calling me?

If you turn off call forwarding during an incoming call, it won’t take effect immediately. The call will still be forwarded according to your last saved setting. The new setting will apply to the next incoming call.

Is call forwarding the same as voicemail?

No, call forwarding redirects your call to another number, while voicemail stores the message when you’re unavailable. You can use both features together or separately.

Do I need internet access to manage call forwarding?

Not necessarily. You can manage call forwarding using network codes like *73 (for landlines) or via your phone’s settings. However, VoIP-based forwarding (like Dialaxy’s) typically requires internet access.

How often should I check if call forwarding is enabled?

Check your settings weekly or after any software update or SIM swap, especially if you rely on call forwarding for business communication.