While remote working has decreased since the pandemic, hybrid working is thriving in 2024. As more companies choose flexible work options, having a reliable way to communicate is key, so the Cloud communication platform makes it easy.

Research shows that only 36% of companies in the U.S. require employees to be in the office full-time, down from 49% at the start of 2023.

In this article, we’ll explore what are cloud communication platforms, top providers, and their benefits for your business.

Let’s start!!! 🚀

🔑 Key Highlight
  • Cloud communication platforms deliver voice, video, and messaging services over the Internet, offering flexibility and Scalability in Cloud Communication without physical investment.
  • Popular platforms like Dialaxy, Twilio, Nextiva, and 8×8 offer various communication tools for different business needs, international calls, video conferencing, and others.
  • Cloud platforms help to give encryption and compliance with several industry standards, which ensure secure communication and protection of data.
  • Many cloud communication platforms are inexpensive, include costly hardware with further maintenance, they are affordable for any type of business.

What are Cloud Communication Platforms?

What are Cloud Communication Platforms?

A Cloud Communication Platform allows businesses to communicate easily over the Internet using cloud-based software. It integrates voice calls, video chats, messaging, and collaboration tools into one easy-to-use platform. 

Everything is hosted in the cloud, so businesses can use the latest technology and grow without having to manage physical infrastructure. Cloud platforms give businesses the flexibility to scale their communication needs up or down, depending on the size of their operations and growth needs.

List of Top Cloud Communication Platforms

List of Top Cloud Communication Platforms

Choosing the right cloud communication platform is important for making business operations better, helping teams work together, and growing communication channels easily. 

Here are some of the top platforms available, each with different features, advantages, and disadvantages to meet different business needs:

1. Dialaxy

Dialaxy is a top platform for cloud communication. It offers international phone numbers and contact center solutions. It helps businesses to manage communication across different countries easily. Dialaxy’s cloud telephony services eliminate the need for traditional on-premises infrastructure. 

It allows businesses to operate with the best flexibility and agility. Whether handling customer service calls, managing sales inquiries, or running a call center. It ensures seamless communication regardless of geographic boundaries.

Pros

  • Wide range of international virtual numbers
  • Integration with popular CRM tools
  • Robust analytics for better decision-making

Cons

  • Slight learning curve for new users
  • Premium features can be expensive for small businesses

Features

  • Cloud telephony services with international reach
  • Unified Communications as a Service (UCaaS) for voice, video, and messaging
  • Advanced reporting and analytics
  • Seamless CRM integration

What Type of Business Is It Best For?

Dialaxy is best for those who need to manage a large volume of calls across different countries. Its strong analytics features also make it suitable for data-driven organizations.

2. Twilio

Twilio is for developers and offers powerful tools for voice, messaging, and video communication. Businesses can create customized solutions. It allow businesses to build communication tools tailored to their needs.

From sending automated text message notifications to handling customer service calls. Twilio provides the building blocks to create virtually any communication solution.

Pros

  • Highly customizable via APIs
  • Excellent scalability for growing businesses
  • Multi-channel communication (SMS, voice, and video)

Cons

  • Requires technical expertise to implement
  • Costs can add up quickly with usage

Features

  • Programmable voice and messaging APIs
  • Global reach for SMS and voice services
  • Multi-factor authentication (MFA) services
  • Supports omnichannel communication

What Type of Business Is It Best For?

Twilio is best for tech-driven businesses or those that need a customized communication solution. Startups and enterprises with the ability to invest developer resources with find Twilio’s API’s particularly useful.

3. Nextiva

Nextiva is an easy-to-use cloud communication platform. It includes features like VoIP, video calls, and team collaboration tools, making it popular for businesses that need everything in one place.

It provides everything in one platform, which eliminates the need for separate tools for different communication functions.

Pros

  • Intuitive interface
  • All-in-one communication platform
  • Excellent customer support

Cons

  • Limited customization for advanced users
  • Somewhat higher pricing for smaller businesses

Features

  • Unified Communications as a Service (UCaaS) for voice, video, and messaging
  • Team collaboration and file-sharing tools
  • Call center analytics and reporting
  • Customer Relationship Management (CRM) Integration for better customer experience

What Type of Business Is It Best For?

Nextiva is best for small to medium sized businesses looking for an easy-to-use, scalable solution without the need for technical expertise. Its VoIP and team collaboration tools are best for Remote Work Communication and hybrid teams.

4. 8*8

8*8 is a strong cloud communication platform with VoIP, video conferencing, and contact center solutions. It has the best security features, making it reliable for businesses with sensitive data.

It supports multi-channel communication, which includes voice, social media, etc. It ensures businesses can engage with customers across different platforms while maintaining a unified communication experience.

Pros

  • Strong security and compliance features
  • Excellent customer service
  • Multi-channel communication options

Cons

  • It can be expensive for smaller companies
  • Limited third-party integrations compared to other platforms

Features

What Type of Business Is It Best For?

8*8 is best for businesses that need strong security and compliance features, such as healthcare or financial organizations. Its robust contact center capabilities also make it ideal for larger enterprises.

5. Dialpad

Dialpad is an easy-to-use cloud communication platform that uses AI to help businesses with voice calls, video meetings, and messaging. It can transcribe calls in real-time and gives helpful insights to improve communication and customer service.

Dialpad stands out because of its smart features. It is a great choice for companies that want to use modern technology in their communication.

Pros:

  • AI-powered voice intelligence for real-time transcription
  • Easy-to-use interface with minimal setup required
  • Seamless integrations with Google Workspace and Microsoft 365

Cons:

  • Some advanced features may require premium plans
  • Limited customer support options on lower-tier plans

Features:

  • AI-powered call transcription and insights
  • VoIP and video conferencing services
  • Unified Communications as a Service (UCaaS) for voice, messaging, and video
  • Integrates with Google Workspace, Microsoft 365, and Salesforce

What Type of Business Is It Best For?

Dialpad is best for businesses that want to use AI tools for communication. It is useful for teams that need real-time data to improve customer interactions. It is also good for companies looking for an all-in-one solution that’s easy to set up.

Are Cloud Communications Secure & Safe?

Security is important for businesses using cloud communication platforms. Most leading providers use and end to end encryption for voice, video, and messaging. This is for sensitive information is kept safe while it’s being sent.

Many platforms also follow industry rules like GDPR, HIPAA, and PCI DSS, which help to protect businesses that handle sensitive customer data. Cloud providers adhere to industry standards (ISO 27001, SOC 2). Data authority ensures your data is stored according to legal jurisdictions.

It’s important to check the security measures of the platform you choose and make sure they match your company’s specific security needs. Cloud communication provides a secure and reliable ecosystem for customer interactions, giving you protected data offers.

🔥You may Read:Virtual Meeting Platform: What It Is and Why Use it?

Final Words 

Cloud communication platforms have changed the way businesses talk to each other and their customers. They can save money and grow easily. Using a cloud-based phone systems solution can really improve how your company communicates.

Whether you choose Dialaxy for international calls, Twilio for making your own tools, Nextiva for being easy to use, or 8×8 for strong security, the right platform can help your business do well in a connected world.

FAQs

1. What is a cloud communication platform?

A cloud communication platform is a service that helps businesses make voice calls, video chats, and send messages over the internet. This means it doesn’t need regular phone lines or hardware.

2. What is cloud communication with an example?

Cloud communication means using the online service to handle communication. For example, a business can use a cloud communication platform to send text messages and make phone calls using the internet.

3. What are three cloud communication services?

The three cloud communication services are:

  • Voice over IP (VoIP) Solutions for phone calls
  • Video conferencing software
  • Instant Messaging Applications

4. What are the three cloud platforms?

The three cloud platforms are:

  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Google Cloud

It provides the infrastructure for cloud communication services.

5. How does the cloud communicate?

Cloud communications through the internet where the data packets such as voice, video, or messages are sent between devices and cloud servers, processed remotely, and delivered to their destination.

6. What are the five examples of cloud computing?

The five examples of cloud computing include:

  • Cloud storage (e.g., Google Drive, Dropbox)
  • Cloud communication (e.g., Dialaxy, Twilio)
  • Software as a service (SaaS) tools (e.g., AWS Lambda)
  • Cloud hosting (e.g., Bluehost, DigitalOcean)

Prasanta Raut

Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.

Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.