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Home - Software and Tools - Top Cloud Communication Platform: All you need to know
Reviewed by : Prasanta Raut
While remote working has decreased since the pandemic, hybrid working is thriving in 2024. As more companies choose flexible work options, having a reliable way to communicate is key, so the Cloud communication platform makes it easy.
Research shows that only 36% of companies in the U.S. require employees to be in the office full-time, down from 49% at the start of 2023. In this article, we’ll explore what are cloud communication platforms, top providers, and their benefits for your business.
Let’s start!!! 🚀
Table of Content
A Cloud Communication Platform allows businesses to communicate easily over the Internet using cloud-based software. It integrates voice calls, video chats, messaging, and collaboration tools into one easy-to-use platform.
Everything is hosted in the cloud, so businesses can use the latest technology and grow without having to manage physical infrastructure. Cloud platforms give businesses the flexibility to scale their communication needs up or down, depending on the size of their operations and growth needs.
Choosing the right cloud communication platform is important for making business operations better, helping teams work together, and growing communication channels easily.
Here are some of the top platforms available, each with different features, advantages, and disadvantages to meet different business needs:
Dialaxy is a top platform for cloud communication. It offers international phone numbers and contact center solutions. It helps businesses to manage communication across different countries easily. Dialaxy’s cloud telephony services eliminate the need for traditional on-premises infrastructure.
It allows businesses to operate with the best flexibility and agility. Whether handling customer service calls, managing sales inquiries, or running a call center. It ensures seamless communication regardless of geographic boundaries.
Pros
Cons
Features
What Type of Business Is It Best For?
Dialaxy is best for those who need to manage a large volume of calls across different countries. Its strong analytics features also make it suitable for data-driven organizations.
Twilio is for developers and offers powerful tools for voice, messaging, and video communication. Businesses can create customized solutions. It allow businesses to build communication tools tailored to their needs.
From sending automated text message notifications to handling customer service calls. Twilio provides the building blocks to create virtually any communication solution.
Twilio is best for tech-driven businesses or those that need a customized communication solution. Startups and enterprises with the ability to invest developer resources with find Twilio’s API’s particularly useful.
Nextiva is an easy-to-use cloud communication platform. It includes features like VoIP, video calls, and team collaboration tools, making it popular for businesses that need everything in one place.
It provides everything in one platform, which eliminates the need for separate tools for different communication functions.
Nextiva is best for small to medium sized businesses looking for an easy-to-use, scalable solution without the need for technical expertise. Its VoIP and team collaboration tools are best for Remote Work Communication and hybrid teams.
8*8 is a strong cloud communication platform with VoIP, video conferencing, and contact center solutions. It has the best security features, making it reliable for businesses with sensitive data.
It supports multi-channel communication, which includes voice, social media, etc. It ensures businesses can engage with customers across different platforms while maintaining a unified communication experience.
8*8 is best for businesses that need strong security and compliance features, such as healthcare or financial organizations. Its robust contact center capabilities also make it ideal for larger enterprises.
Dialpad is an easy-to-use cloud communication platform that uses AI to help businesses with voice calls, video meetings, and messaging. It can transcribe calls in real-time and gives helpful insights to improve communication and customer service.
Dialpad stands out because of its smart features. It is a great choice for companies that want to use modern technology in their communication.
Pros:
Cons:
Features:
Dialpad is best for businesses that want to use AI tools for communication. It is useful for teams that need real-time data to improve customer interactions. It is also good for companies looking for an all-in-one solution that’s easy to set up.
Security is important for businesses using cloud communication platforms. Most leading providers use and end to end encryption for voice, video, and messaging. This is for sensitive information is kept safe while it’s being sent.
Many platforms also follow industry rules like GDPR, HIPAA, and PCI DSS, which help to protect businesses that handle sensitive customer data. Cloud providers adhere to industry standards (ISO 27001, SOC 2). Data authority ensures your data is stored according to legal jurisdictions.
It’s important to check the security measures of the platform you choose and make sure they match your company’s specific security needs. Cloud communication provides a secure and reliable ecosystem for customer interactions, giving you protected data offers.
Cloud communication platforms have changed the way businesses talk to each other and their customers. They can save money and grow easily. Using a cloud-based phone systems solution can really improve how your company communicates.
Whether you choose Dialaxy for international calls, Twilio for making your own tools, Nextiva for being easy to use, or 8×8 for strong security, the right platform can help your business do well in a connected world.
A cloud communication platform is a service that helps businesses make voice calls, video chats, and send messages over the internet. This means it doesn’t need regular phone lines or hardware.
Cloud communication means using the online service to handle communication. For example, a business can use a cloud communication platform to send text messages and make phone calls using the internet.
The three cloud communication services are:
The three cloud platforms are:
It provides the infrastructure for cloud communication services.
Cloud communications through the internet where the data packets such as voice, video, or messages are sent between devices and cloud servers, processed remotely, and delivered to their destination.
The five examples of cloud computing include:
Prasanta, founder and CEO of Dialaxy, is redefining SaaS with creativity and dedication. Focused on simplifying sales and support, he drives innovation to deliver exceptional value and shape a new era of business excellence.
Prasanta Raut