Selecting the best service provider is crucial for any business that seeks productivity and growth. A perfect service provider can increase customer satisfaction, boost productivity and workflows, and enhance customer engagement with advanced features, business communication tools, integrations, and customer-centric solutions. Virtual phone number systems can easily eliminate geographical and time barriers in business operations, leading to growth in business and sales.

So, how can you choose the best service provider for your business when there are a lot of service providers in the market? Thus, to insights you with information about service providers, we have prepared this blog with thorough analysis and research. We will discuss two currently leading service providers in the market: Toky vs Dialaxy. 

Let’s get into it. 

🔑 Key Highlights
  • Toky offers virtual business phone numbers in 60 countries, integrates with CRM platforms, and provides features like call routing and IVR.
  • Dialaxy provides virtual phone numbers in over 100 countries, supports omnichannel communication, and offers advanced customization options.
  • Dialaxy offers more affordable pricing plans compared to Toky, with lower upfront costs and no hidden fees.
  • Both Toky and Dialaxy support web browsers, Android, and iOS, with Toky also supporting Mac.
  • Dialaxy provides over 100 features, including advanced call management tools, while Toky offers extensive integrations and call monitoring capabilities.

About Toky

Toky is a cloud based contact center that provides virtual business phone numbers for businesses of all sizes. It can be used to start your call center and allow your customers and team to communicate efficiently. It provides virtual business phone numbers in up to 60 countries. It can be integrated into nearly any online business tool you use today, boosting productivity levels and customer satisfaction easier. 

Toky also offers integrations with CRM platforms to improve sales and support processes. It offers calling, texting, voice message, SMS, and API services. You can easily scale the service based on your current and future needs and build custom IVR menus or set up call routing based on rank, experience, and location. You can also easily add and remove agents as your teams evolve. 

About Dialaxy 

Dialaxy is a cloud-based phone system that redefines virtual communication solutions through Internet protocol. Its cutting-edge technology provides reliable, high-quality service that ensures customer satisfaction. It’s a reputable virtual call center software offering local, toll-free, and mobile numbers with call and text capabilities in over 100 countries. 

Dialaxy is a virtual business phone system that offers advanced technology and business communication tools that make your business communication effective and seamless, eliminating any time and geographical barriers. Ultimately, it is a business tool that lets you stay connected with clients and leads worldwide. You can connect all your communication platforms in a single window that helps agents tackle daily calls and SMS without switching between apps. 

Things to consider before choosing a service provider

Dialaxy Factor Toky
Small-size businesses, mid-size businesses, large businesses, and personal use.  Ideal for  Small businesses, mid-size businesses. 
English Language support  English, Portuguese, Spanish 
Competitive pricing with a range of plans and lower upfront costs.  Pricing  Good price range with a range of plans. 
Better scalability options with flexible plans.  Scalability Complex scalability due to its extensive features
Available  Free trial  Available
100+ features, including call recording, queuing, call routing, call distribution, Voicemail greeting, and multi-level IVR.  Features  Features like integration, Call monitoring, call recording, and call forwarding. 
Great customer support via Gmail, text messages, calls, live chat, and knowledge base. Customer support Good customer support via live chat, text messages, and calls. 
Supports web applications, web browsers, android, and IOS.  Mobility  It supports web browsers, Android, Mac, and IOS.

Toky vs Dialaxy: Pricing comparison

Dialaxy pricing Toky pricing 
Basic 
  • $20/ month
  • $5 per additional user
  • 1 user 
  • 1 US/CA number
  • 24/7 customer support 
  • 7-days free trial 
Entrepreneur 
Plus 
  • $40/ month
  • $5 per additional user
  • 1 user 
  • 1 US/CA number
  • 24/7 customer support 
  • 7-days free trial 
Business 
  • $35/month
  • Free trial
  • Unlimited inbound call 
  • CRM platform integration
Pro 
  • $60/ month
  • $5 per additional user
  • 5 user 
  • 3 US/CA number
  • 24/7 customer support 
  • 7-days free trial 
Enterprise 
  • Custom pricing 
  • Free trial
  • Unlimited inbound call 
Enterprise plan
  • Contact us for pricing
  • For bulk usage 
  • All pro plans features 
  • Unlimited users 
  • Account management
  • Unlimited numbers

Features comparison between Dialaxy and Toky

Dialaxy feature  Toky feature 
Virtual Phone Number: it offers international virtual phone numbers for over 100 countries worldwide.  Virtual Phone Number: it offers Virtual phone numbers for over 60 countries. 
Omnichannel communication: it provides seamless communication via phone call, web, desktop, and cell phone.  Omnichannel communication: it supports communication via email, web, desktop, and mobile applications. 
Deployment: Windows, Mac, Linux, Android, and IOS.  Deployment: Windows, IOS, and Andriod. 
Customization: we allow users to streamline their workflow based on their business needs with a wider range of customization options.  Customization: Toky allows users to streamline their workflow and customize the required needs and tools. 
Ideal for: it is best suited for freelancers, startup businesses, small-size businesses, mid-size businesses, and large businesses.  Ideal for: It is best suited for small, mid-sized, and large businesses. 
24/7 customer support  24/7 customer support 
Interactive Voice Response(IVR) is available  IVR is available. 
Useful features
  • Smart Dialer 
  • ACD
  • Ring Strategy
  • Voicemail drop
  • SMS filter 
  • Number porting 
  • Call monitoring
  • Call recording 
  • Web application 
  • MMS 
  • Unlimited call recording limit
Useful features
  • Call recording 
  • Smart Dialer 
  • IVR 
  • SMS 
  • Agent groups 
  • Call monitoring
  • SMS filter 
  • Ring Strategy
  • Limited call recording limit 
Integrations
  • Hubspot 
  • Capsule 
  • Sugar CRM 
  • Copper
  • Zoho CRM 
  • Slack
  • MS Teams
  • Google Contacts
  • FreshChat 
  • Magento 
Integrations:
  • Salesforce 
  • Pipedrive 
  • FreshSales 
  • Front
  • Hubspot 
  • Zoho CRM 
  • Zapier 
  • Kustomer 
  • Insightly 
  • Slack 

Why Dialaxy is the best alternative to Toky?

Dialaxy is the best alternative to Toky because of its cost-effective solutions, 100+ features, 50+ advanced features, user-friendly interface, reliability, high-quality service, mobility and scalability, and easy-to-use interface. Let’s check some more reasons why Dialaxy is the best Toky alternative. 

1. Reliability and high quality

You can rely on Dialaxy for your business communication to be effective and smooth with our reliable and high-quality audio transmission service. We excel at providing outstanding call quality and reliability, decreasing call drop rates by ensuring clear conversation connectivity.

2. Pricing

We have affordable pricing plans compared to other service providers. Traditional phone service providers charge more for international and long-distance calling, so to eliminate the cost, we provide local, toll-free, global, and vanity numbers at lower prices than Toky. We encourage the calling to be more accessible to diverse consumers. 

We offer four different plans for your business according to your business size, needs, and requirements. Our pricing structure indicates that it’s suitable for every size of business, whether freelancers, small businesses, mid-size businesses, or large businesses. We offer affordable virtual call center solutions and eliminate additional charges. 

3. Mobility and scalability

Business can reach their customers worldwide with Dialaxy. This feature promotes remote working. You don’t need to be physically present in your workplace. You can easily work from your mobile device, Personal Computer, Desktop, Laptop, or any device that supports Dialaxy. 

Furthermore, Dialaxy knows that every business will grow in the future. Thus, you don’t need to worry about service providers while scaling your business. Our service is scalable so that you can acquire new plans any time you want or add business communication tools that may be required for your business. 

4. 100+ features

We offer 100+ features for your business that boost productivity, collaboration, communication among colleagues, client interactions, leads, and customers. With our unlimited features, you can effortlessly organize and connect with customers and leads. 

Business phone system features like call recording, text-to-speech, concurrent calling, call history, call holding, call analytics, voicemail greeting, agent addition, and frictionless SMS enhance your workflow and improve business sales.

5. User-friendly interface

Dialaxy’s user-friendly interface is easy to use. You don’t need any technician or training to operate our system. We support providing seamless business communication and client interactions with ease and minimal training. Our appealing, easy-to-use, and user-friendly interface helps businesses of all sizes tackle daily calls and SMS instantly without hopping between apps, streamlining all the communication tools in a single platform. 

What makes Dialaxy a better option?

Dialaxy offers advanced features, seamless integrations, and affordable pricing. Let’s discover what makes Dialaxy a better option for your business. 

I. Comprehensive call  management

Efficiently handle calls with comprehensive call management tools, ensuring seamless communication and enhanced customer experiences for your business. 

II. Lower price plan

Unlock cost-effective solutions with our lower-price plan, providing value without compromising on quality for your business communication needs. 

III. 100+ countries Virtual Phone Number 

Access Virtual Phone Numbers in over 100 countries, expanding your global reach and enhancing communication with customers worldwide. 

IV. Keep your chat private

Effortlessly integrate popular web apps, boosting productivity with seamless connectivity. Engage privately via secure chat, ensuring confidentiality and smooth communication. 

V. 24/7 dedicated support 

You can receive around-the-clock dedicated support to address your queries and ensure the smooth operation of your services at all times. 

VI. Integration with popular web apps

Easily integrates with popular web apps, streamlining your workflow and enhancing productivity with seamless connectivity and collaboration features. 

VII. Number porting 

You can easily keep your existing phone number even after changing your service provider or switching to a different plan. 

Conclusion 

Dialaxy appears to be a superior option for your business communication solutions as it integrates with other business tools, simplifies communication, streamlines all your communication tools in a single platform, and is easy to use and operate. Our solutions are effective, ensure customer satisfaction, and enhance communication infrastructure

Dialaxy is the best alternative to Toky for business communication. It allows for efficient communication, security and privacy, and access to 24/7 customer support if you encounter any issues at any time. Ultimately, it is a business tool that helps you expand your business reach with its cutting-edge technology in an affordable price range. 

FAQs

What language does Toky support?

Toky supports the following language.

  • English 
  • Portuguese
  • Spanish

Does Dialaxy offer a free trial period?

Yes, Dialaxy offers a free trial period, which allows businesses to explore its features and functionalities before officially using it. 

Can I get the same number if I switch from Toky to Dialaxy?

Yes, you can get your existing number if you switch from Toky to Dialaxy with the feature number porting. Our team will port your existing number to Dialaxy so you can instantly use your business communication tools with the same number. 

Is there any hidden cost in Dialaxy?

No, Dialaxy is a trustworthy service provider, and we do not charge hidden fees. Our pricing is transparent, and all the required costs are displayed upfront. 

Prasanta Raut

Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.

Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.