Power Dialer vs Progressive Dialer: Choosing the Right Solution

If you are a business looking to upscale your sales and conversation rates, a dialer system is a way to go. With so many dialer systems in the market, choosing the best system could be a bit challenging. 

Luckily, we have broken down the two most popular dialer systems in the market, power dialer and progressive dialer. Although both dialer systems offer similar benefits, they are tailored to different business needs and goals. 

In this article, we will explore the gap between power dialer vs progressive dialer. We will also look into the features and benefits of a dialer system in a business.

Let’s dive into it !!

Understanding Dialer System

A dialer system is a sales technique that automates the customer calling process. It is an effective sales and marketing tool that helps businesses increase their sales. With the help of a dialer system, the sales team can make huge amounts of calls efficiently. There are various types of dialer systems/software in the market, and the following are the types of them. 

•  Auto dialer
• Power dialer
• Preview dialer
• Progressive dialer
• Predictive dialer

What is a Power Dialer? 

So, a power dialer is a type of sales dialer that automatically calls a preset contact. It is also known as an outbound dialer since outbound sales teams mostly use it. As it automatically calls to a preset contact, the dialer instantly connects the call to an agent when a person answers the call. The following are the advantages of a power dialer. 

• With a power dialer, sales agents can make about 70-80 calls per hour as compared to the average of 10-12 when done manually. 

• A power dialer lets agents track their calls and customer interaction, helping them stay organized.

• It also provides agents with real-time data analytics, helping them track their goals and progress. 

• A power dialer provides agents with a list of call histories, allowing agents to see what calls they made and which ones they needed to make, simplifying the follow-up process. 

• With a power dialer, businesses can operate at higher speeds as it offers many customization options, allowing agents to adjust calling speed according to its complexity. 

What is a progressive dialer?   

 A progressive dialer is a sales technique that allows agents to keep up with the constant pace of dialing by automating outbound and inbound calling. With a progressive dialer, agents don’t have to manually dial each number on the list. It automatically dials and presents the agent with the next customer call.  

A progressive dialer is most commonly used in call centers as it automates the call process, saving time and increasing operational efficiency.  The following are the advantages of a progressive dialer.

• A progressive dialer automatically dials and filters out busy phone lines, so agents don’t waste time dialing unavailable numbers.

• With a progressive dialer, agents will experience higher conversion rates as it reduces call abandonment rates with improved call connection and higher agent talk time. 

• A progressive dialer ensures the agent’s availability, reducing customer wait time and frustration. 

• Progressive dialers have a live recording, which allows businesses to monitor calls and set agents’ tone and language. 

• Progressive dialers ensure that resources are being utilized properly as they manage operational costs. They also ensure that agents are utilizing their work time properly and efficiently without overwhelming them. 

Power dialer vs Progressive dialer: Right one for your business 

A sales dialer is the perfect tool for your business if you want to expand and attract more customers. When integrating a dialer system into your business, you need to consider advantages and key differences. A power dialer is a sales tool that automates the dialing process after completing each call. With power dialing, businesses can eliminate the dialing process, boosting business efficiency and agent engagement. This sales technique allows businesses with a larger team to maximize their call goals in a short period of time.

Meanwhile, a progressive dialer is a sales tool that only dials the following number when the ongoing call is answered, providing personalized interaction. As it dials the next call only when the agent is available, it reduces customer wait time. This dialer system offers more control over customer calling and customer interaction, leading to a higher conversion rate. It is a perfect sales tool for interacting with your customers. 

If you are looking to incorporate a dialer system into your business, look for factors such as your business wants, call volume, time size, etc. With a perfect dialer system integrated into your business, you can find a perfect balance within your operation, resulting in higher efficiency and agent-customer engagement. 

Features to Look for in Dialer Software

The following are the features to look for while selecting dialer software for your business.

1. Call recording

Call recording is a great way to track agents’ calls and performance, increasing overall business productivity and operational efficiency. It allows you to track outbound and inbound calls, making it easier for the employer to evaluate customer care quality. Call recording can also be used for training and other quality control methods. With this feature, you can identify what your customer service is lacking, and businesses can easily solve it.

2. CRM integration

Dialer software is more effective when integrated with a CRM system as it is a great way to improve operational efficiency and agent productivity. Customer Relationship Management (CRM) allows businesses to keep track of all important information seamlessly, minimizing human errors by syncing customers’ contact information with automated tasks like data entry, dialing, etc. Your agents can manage all inbound and outbound calls with organized data in real time. 

3. Interactive Voice Response (IVR)

It is essential that a dialer system has an IVR feature as it manages all inbound calls like an auto-attendance. With IVR, your business can manage high volumes of calls in peak hours with the same number of agents, eliminating any additional agent costs. Additionally, it reroutes calls based on caller history to the most qualified agents/departments.

4. Real-time monitoring 

Real-time is a great feature to have in your dialer system as this feature allows you to track and supervise agents during an active call. This feature allows you to gain accurate data insight into daily call center operation and their activities. With real-time call monitoring, businesses can optimize their operational performance along with enhanced customer experience and accurate decision-making. 

5. Call Automation 

With call automation, your business can revolutionize the way you interact with your customers. It streamlines business and simplifies call handling, allowing enterprises to scale operations.  With call automation, businesses can leverage sales efforts and improve overall agent efficiency without any extra effort.

Benefits of Choosing the Right Dialer 

Here are some benefits of choosing the right dialer software.

I. Increased productivity

With a dialer system integrated into your business, it will greatly improve agent’s productivity and efficiency. By using the right dialer system, you can reduce manual dialing and simplify the calling process for your business. Agents can be more productive with dialer systems that include CRM, power dialing, call routing, etc. Agents can be more productive with dialer systems that include CRM, power dialing, call routing, etc. 

II. Enhanced customer service 

Incorporating business sales with the right dialer system will make your customer experience smooth and easy, increasing customer satisfaction. With different features integrated into your business dialer system, it reduces customer wait time and customer frustration, enhancing customer experience. 

III. Reducing costs

With the right dialer system incorporated into your business, you can improve sales and reduce overall business operational costs. It can help your business eliminate any manual mistakes, saving time and resources. The right dialer system allows agents to spend less time manually dialing and more time engaging with customers, allowing businesses to achieve higher call volumes with fewer agents. 

IV. Increases sales conversion

Integrating a dialer system into your business is one of the most efficient ways to increase sales conversion, as it helps agents meet their goals efficiently and timely. Features such as automation, CRM integration, call scheduling, etc., empower your agents to focus solely on sales, increasing your team’s conversion rate and overall efficiency and productivity.

V. Reduced manual work 

With a dialer system integrated into your business system, your agents are less likely to input data manually. This reduces manual workload and increases agent-to-customer talk time, helping you achieve a better conversation rate.  The dialer system also automates agents’ daily task routines such as data entry, call dialing, etc., increasing agent’s efficiency as they don’t have to do repetitive tasks. 

Conclusion 

In conclusion, sales dialers are a perfect addition to your business as they allow your business to optimize its sales and customer engagement. Although there are no clear answers to which dialer is the right solution for your business, it completely depends on your business and its needs. Selecting the right dialer for your operation helps your business align with its goal and improve operational efficiency. 

In the above article, we have given you a clear view of power dialers and progressive dialers. If you want to integrate a dialer system into your business, we highly recommend Dialaxy, as it is among the best. We strongly recommend you do your market research before selecting any dialer system and test it before finalizing the product. 

FAQs

What is the difference between a power dialer and a progressive dialer?

A power dialer is a sales technique used by live agents to call contact lists, one after another, whereas a progressive dialer is a sales technique that automates the outbound calling process. 

What are the different types of dialers? 

There are various types of sales dialers, and they include.

• Auto dialer
• Power dialer
• Preview dialer
• Progressive dialer
• Predictive dialer

How do I choose the right dialer for my business?  

When looking into choosing the right dialer for your business, it is important to consider factors such as your business goals, agent’s needs, company size, budget, etc, and choose accordingly. 

Can I integrate either dialer type with the CRM system?

Yes, Dialaxy offers integration with CRM systems, allowing businesses to optimize and improve communication across different channels.