Features Of Dialaxy That Will Set Your Small Business Apart

Are you searching for a budget-friendly and reliable virtual number provider?

Then look no further than Dialaxy. It is a reputable game-changer provider for small, medium, or large businesses without restriction on a particular industry. It provides a safe and legal number that you can use for professional or personal use. 

Despite their size, all companies face challenges, either maintaining a high call volume or protecting against unwanted calls and scams, negatively impacting agent productivity and customer service. The virtual number from us will effectively assist business owners in solving these problems using advanced features. 

The cutting-edge features include call recording, analytics, interactive voice response, calling monitoring, and many more. These enhance customer experiences and allow the business to flourish internationally. It further provides exceptional chat assistance and around-the-clock agent service, improving business communication. 

This blog introduces you to Dialaxy, a reputable virtual number provider. It further discusses its key features for small business success.

Let’s get started. 🚀

Overview of Dialaxy and its service

Dialaxy is a reliable virtual number provider that provides local, mobile, and toll-free numbers from 100+ countries, allowing enterprises to expand their business worldwide. A virtual phone system is a cloud-based telephony system that enables organizations and individuals to make and receive calls from anywhere using an Internet-connected device such as a laptop, handphone, or PC. 

We are a leading provider with a user-friendly interface, easy-to-use and simple setup that delivers premium call quality. The virtual number assists the business in increasing agent productivity, automating workflows, tracking team performance, and reducing communication costs.

Additionally, it is a cost-effective communication solution for your business that seamlessly integrates with your existing Customer Relationship Management (CRM) software with no hassle. They can separate work and personal numbers without needing two phones. A separate business number is essential to improve the work/life balance. 

Moreover, our virtual number has numerous advanced features, such as automated greetings to welcome callers and call routing features. The call routing features will route the call to distinguished personnel or departments to resolve customer issues promptly. It guarantees that no calls are missed and reduces lengthy wait times. Since they are not restricted to a particular workplace or desk phone, they offer unmatched flexibility to work from anywhere. 

Dialaxy: Key Features for Small Business Success

Dialaxy provides a virtual number with comprehensive features that help small businesses handle daily calls and SMS without switching between apps. It has a phone system, calls, messages, notifications, and integration features. The company can evaluate its customer service with our complete call center software that ensures streamlined business communication, unparalleled efficiency and boosts productivity.  The features of our virtual number are:

I. Phone System Features

Managing teams, especially in remote work environments, is challenging for small and large businesses. A cloud business phone system has evolved to overcome such challenges and provide dynamic features to enhance calling and collaboration within remote teams. The additional phone system features of Dialaxy include:

1. International numbers

Dialaxy provides local, mobile, and toll-free virtual numbers from 100+ countries, effortlessly allowing businesses to expand worldwide. It will enable you to purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center. 

Purchasing international numbers from reliable providers will replace the expensive and bulky traditional PBX systems. The conventional telephony system has limited accessibility features, but with virtual numbers, you can stay connected anywhere, anytime, using any internet-connected gadgets. 

2. Interactive Voice Response

The Interactive Voice Response (IVR) feature helps customers interact with pre-recorded messages when a human agent cannot respond. It is an automated phone system that can handle significant calls, allowing your company to scale its customer service operations as the business grows. 

Additionally, it provides 24/7 service, reduces wait times, and can handle multiple inquiries simultaneously. The IVR features can provide customers a personalized experience and streamline the call flow, enhancing customer satisfaction.

3. Ringing Strategy

Ringing Strategy is a modern feature used in almost every call center. In this approach, the call is connected to every agent, which means it rings the phone of every agent in the company.  Only the representative who answers the phone first is linked to the call and initiates the conversations. The primary aim of such a feature is to ensure all customer issues or queries are addressed promptly without missing any inbound calls.

Furthermore, it helps businesses of all sizes maximize their productivity, manage high call volumes, customize call handling, and improve overall customer satisfaction.

4. Call routing

Virtual numbers’ advanced call management features, such as call routing, help your business manage incoming calls by automatically routing the call to the appropriate agents and departments. This feature ensures that customer queries are addressed promptly, maximizing customer satisfaction. Additionally, it significantly helps to reduce wait times and the call-abundant rate. 

II. Call Features

Dialaxy is a cost-effective contact center solution with advanced and unlimited call features. It helps your business connect with a global audience more efficiently and effectively, allowing it to expand its horizons in the international market. Some of the call features include:

1. Global Calling

A virtual number’s global calling feature helps your business establish a local presence in multiple national and international regions. It allows businesses to connect with international prospects and customers at affordable rates with high-quality audio, empowering the remote workforce. 

Additionally, the business can quickly get toll-free numbers from us to encourage customers to contact them for inquiries or support by eliminating the call charges. 

2. Concurrent Calls

A concurrent call feature is the total number of customer calls the representatives can handle simultaneously. It is an excellent way of increasing the efficiency of your call center business.  The seamless call-holding features from many lines help to manage numerous incoming calls. 

A concurrent call has many benefits for your business. It fosters effective call handling through increased agent availability and flexible call routing. It further improves agent productivity and operational efficiency, maximizes customer satisfaction, and reduces call response times. 

3. Call queuing

Call queuing is an essential feature for companies that receive high call volumes. It is a modern feature that helps businesses organize incoming calls by placing them in a virtual queue based on pre-established criteria so that calls are answered orderly.

Additionally, it allows customers to place their calls on hold if no agents are available to assist them. Therefore, this feature helps your company minimize call wait times and abandonment rates since calls are directed to the right agent as smoothly and efficiently as possible. 

4. Call filters

The advanced call features help the organization screen and block spam calls automatically from telemarketers. It is a voice-over-internet-protocol (VoIP) call management feature that filters calls using a contact denylist you create. Your business number will appear busy to unwanted contacts.  

Call filter features improve the productivity of small businesses by reducing distractions allowing employees to focus on their work. It gives you privacy and reduces stress and frustration, increasing customer satisfaction and sales. It further helps to improve data management for small businesses, leading to better insights and decision-making.

III. Message, Notification, and Integration features

In addition to the phone system and call features, it has additional message, notification, and integration features, which provide numerous benefits to improve efficiency, customer service, and overall performance. 

1. SMS

You can use the Dialaxy number with unlimited logs to send and receive SMS text messages online without using a physical phone. Unlike other messaging apps, it does not require downloads, updates, or encryption. It facilitates fast, inexpensive, direct, instant text communication with a global audience.  Further, Dialaxy’s SMS features include scheduled messaging, two-way SMS, contact management, and personalized messaging.

2. SMS filters

SMS filter features help your organization identify and remove unknown SMS messages. They can safeguard their mobile devices and networks from cyber threats delivered through SMS messages. By filtering out harmful messages, they can prevent malware infections, data breaches, and other types of cyber-attacks, which can cause loss and damage the company’s reputation.

3. Mobile notification

With convenient mobile notifications, you can stay informed about important messages and alerts at all times and stay connected. This helps businesses stay connected with customers through tailored mobile notifications. Companies can facilitate the customer to receive personalized updates tailored to their preferences for seamless engagement wherever they are. It streamlines the virtual communication via the text messaging.  

4. CRM integration

Dialaxy’s virtual phone system has integration capabilities. This capability allows marketing software and customer data tools to communicate effortlessly, benefiting your internal processes and enhancing the user experience. It also helps expand the software’s functionality and lets the company streamline its business process. 

What are the benefits of Dialaxy’s virtual number?

A. Establish a local presence

Virtual numbers from us assist your corporations in maintaining a local presence with a global audience through interactions via social media, reviews, and comments. They can establish a remote business in any part of the country without investing in physical offices. Virtual numbers will help the company build trust with potential customers, improve ROI, and boost sales. 

B. Cost-effective communication

Virtual numbers are a cloud-based telephony system that operates via VoIP technologies. Therefore, the company that purchases digital numbers from Dialaxy can save considerable money on physical infrastructures or setup fees. It offers more affordable international and long-distance call rates than conventional phone lines, enabling your business agent to reach clients and customers worldwide. 

C. Maintains professionalism 

Integrating a virtual phone system in your company will help you add a professional touch to your business. It allows you to separate personal and professional work lives using two numbers on the same phone. It provides various customization alternatives, such as personalized greetings and automated responses. It further helps to route inbound calls to specialized agents, which reduces long response times, making businesses appear more professional.

D. Flexibility and Scalability

Geographical constraints do not limit the VIrtual number. It provides unparalleled flexibility, enabling businesses to stay connected and accessible from anywhere at any time using internet-connected devices such as laptops, mobile devices, and desktops.

Additionally, scalability features enable businesses to add or remove lines as they grow or change. This allows the company to handle growing users and customers without additional infrastructure investment, increasing revenue. The lack of scalability leads to downtime, user frustration, and potential business loss, so scalability features are essential for your business. 

Conclusion

Reputable virtual number provider Dialaxy offers secure and legitimate numbers for personal and business use. It is an affordable cloud-based communication solution with a user-friendly interface. Small companies can simply obtain it via Android or desktop apps. They can use it to streamline business communication, maintain professionalism, and improve customer service. 

The virtual number provides multiple modern features, such as SMS filters, interactive voice response, concurrent calls, call queuing, call forwarding, and global calling, enabling the business to communicate effectively with geographically diverse teams,  clients, and customers. It further helps to enhance agent productivity and boost sales and revenue. Therefore, investing in a digital number will help your company grow over time and help you stay ahead of the competitors. 

FAQs

How do I get started with Dialaxy? 

To get started with Dialaxy, follow the provided steps:

Step 1: Visit the website.

Step 2: Sign up for an account.

Step 3: Choose the country from the list of available countries.

Step 4: Choose the type of number you want.

Step 5: Make payments and necessary documents.

Step 6: Configure your settings and use the number for business or personal use. 

How does Dialaxy enhance my business’s professional image?

Dialaxy provides cutting-edge features such as global calling, call forwarding, voicemail, automated attendants, Interactive Voice Response (IVR), and call recording. These features aid in compelling call handling and ensure your business presents customers with a professional and organized image. 

What kind of customer support does Dialaxy offer?

Dialaxy provides comprehensive email, phone, and live chat support to ensure prompt assistance for any questions or issues. 

Can Dialaxy integrate with my existing business system?

Yes, it has integration capabilities with your existing CRM system and other business tools to streamline operations and enhance overall efficiency.

How does Dialaxy ensure privacy and security for my business communications?

Dialaxy keeps your communications secure and private, protecting your personal and business information. This ensures you stay compliant with data protection laws.