Understanding how to transmit a voice message is essential for anyone who runs or wants to run a company that focuses on its clients. What’s more, it has become necessary for contemporary contact since many telephone calls end up in voicemail. And who could reason otherwise? In any case, this type of message enables us to treat the subject of our customers’ telephone conversations in cases when there are no answers.

Post an amount of time, certain cellular providers have a tendency to delete voicemail messages after being accessed. This is why VoIP phone systems allow you to send voicemail messages to either Gmail or any other email service provider for storage purposes whenever they possess vital and secret data.

Suppose you came here to learn about forwarding a voicemail. In that case, you have come to the right place at the right time because we provide everything about forwarding a voicemail, including how to forward voicemails on your phone, laptop, or landline.

So, without any further delay, let’s get started on the main topic of how to forward a voicemail.

🔑 Key Highlights
  • Forwarding voicemails lets you send them to other devices or contacts.
  • Different devices require specific methods for forwarding voicemails.
  • Limitations include file size, format, and privacy issues.
  • Voicemail forwarding benefits businesses with better communication and response times.
  • Avoid errors like incorrect recipients and privacy breaches when forwarding voicemails.

What is Voicemail Forwarding?

What is Voicemail Forwarding

Voicemail forwarding is an option that is present on some phone applications that will allow you to receive voicemail on one device and transfer it to a partner or a friend.

You should imagine it as the call forwarding service or when you have to forward the email but the only difference is that instead of the text-based message you forward the voice message.

If a business has employees who are constantly on the phone and its employees can be split into salespeople or customer support employees, or there are different departments, it makes sense to have a dedicated platform.

How to Forward a Voicemail on Landline?

Sure, here are the reworded steps on how to forward a voicemail on the landline:

Step 1: Start by pressing the voicemail button or dialing 86 on the phone keypad. If the voicemail button is not available, then dial 86.

Step 2: After pressing the voicemail button or dialing *86, enter the passcode.

Step 3: Navigate through the menu options, as different operators have different menu functions.

Step 4: Input the recipient’s number you wish to send it to, and then press the # key.

Step 5: Once you complete the transfer, the voicemail will be forwarded to the recipient.

How to Forward a Voicemail on Mobile?

How to forward a voicemail on Android?

Most of us are incredibly reliant on our smartphones, and with good reason—they make our lives a whole lot easier. But even the most technologically savvy person can run into a problem from time to time.

A large number of individuals lack knowledge about how to forward a voicemail on an Android phone.

Let’s go through the procedure for sharing a voicemail on your Android phone.

  1. Launch the Phone application.
  2. Click on Voicemail.
  3. Choose the voicemail you wish to share.
  4. Tap on the Share icon.
  5. Pick the application through which you want to share the voicemail.
  6. Enter the contact with whom you want to share the voicemail.
  7. Tap Send.
  8. Tap the back arrow to go back to the Phone application.

How to forward a voicemail on an iPhone?

Most of us are incredibly reliant on our smartphones, and with good reason—they make our lives a whole lot easier. But even the most technologically savvy person can run into a problem from time to time.

One common issue is not knowing how to share a voicemail on an Android phone.

 Let’s have a look at the process of forwarding a voicemail on your Android phone.

  1. Open the Phone app
  2. Tap on Voicemail
  3. Select the voicemail you want to share
  4. Tap the Share icon
  5. Select the app you want to share the voicemail through
  6. Enter the contact you want to share the voicemail with
  7. Tap Send
  8. Tap the back arrow to return to the Phone app

How to Forward a Voicemail on a Computer?

If your business communication platform lets you call and text from a computer, you may need to forward a voicemail to a separate device. VoIP platforms like Dialaxy automatically forward voicemail notifications so you can monitor incoming calls.

Let’s explore how to send a voicemail on a computer.

The procedure for sending a voicemail on a computer closely resembles the process for sending a voicemail on a phone.

Step 1: Start by opening the voicemail that you want to send.

Step 2: Next, select the forward option and input the phone number of the intended recipient for the voicemail.

Step 3: Lastly, click on send.

Limitations and Restrictions of Forwarding Voicemail

Forwarding voicemail can be useful, but there are certain limitations and restrictions to be aware of:

When forwarding voicemail messages, it’s important to consider several factors that may impact the process:

  1. File Size Limits: Keep in mind that some email clients and VoIP systems impose restrictions on attachment sizes, which could prevent the forwarding of large voicemail files.
  1. File Format Compatibility: Voicemail files may use formats that are not universally supported, such as .wav, .mp3, or .m4a, which might create issues for recipients lacking the required software to open them.
  1. Privacy Concerns: Forwarding voicemails without consent may violate privacy regulations or company policies, particularly if the content is sensitive or confidential.
  1. Legal and Compliance Restrictions: Depending on the region or industry, there may be legal limitations or compliance requirements governing the forwarding of certain types of voicemails, especially in regulated sectors like finance or healthcare.
  1. Platform Restrictions: Certain VoIP or phone systems may restrict voicemail forwarding to specific recipients within the same network or organization or may not allow forwarding at all.
  1. Retention Policies: Voicemail systems may have retention policies that automatically delete messages after a specific period, limiting the ability to forward older messages.
  1. Quality Loss: Converting voicemails between formats during forwarding could result in a loss of audio quality, potentially making the message more difficult to understand.
  1. Limited Forwarding Options: Some systems may only allow forwarding via email, which restricts direct forwarding to other phone numbers or communication platforms.

Benefits of Voicemail Forwarding for Business

Voicemail forwarding offers several benefits for businesses:

  1. Faster Response Time: Voicemails can be sent directly to your email or phone, making sure you never miss important messages, even when you’re not in the office.
  2. Increased Flexibility: Team members can check voicemails from any place, enabling remote work and quicker responses to clients.
  3. Streamlined Communication: Voicemails from multiple numbers can be forwarded to a single inbox, simplifying communication management.
  4. Heightened Productivity: Employees can prioritize and reply to messages more effectively, saving time on managing voicemails.
  5. Improved Customer Service: Faster and more organized responses result in better customer satisfaction and loyalty.
  6. Documentation: Voicemails stored in email offer an easy way to save and retrieve important communications for future reference.

Common Errors to Avoid When Forwarding Voicemails

Common Errors to Avoid When Forwarding Voicemails

When forwarding voicemails, several potential pitfalls can lead to problems, whether it’s sending the message to the wrong person, violating privacy regulations, or encountering technical issues. Here’s a detailed look at common errors to avoid:

1. Sending to the incorrect recipient

  • Risk: If you mistakenly forward the voicemail to the wrong person, you have doomed yourself and possibly, the other person to suffer the consequences. For instance, you might be in a position to reveal sensitive information to another individual who has no right at all as far as the particular information is concerned.
  • Solution: Forwarding any mail without checking the email address or phone number of the recipient is not advised. If possible, go to the address book or directory and select the appropriate contact so that there will be little or no chances to type wrong.

2. Forgetting to attach the voicemail

  • Risk: If the recipient is anticipating content, for instance a forward copy of the message as attached to the voice mail, he or she may be bewildered.
  • Solution: Prior to clicking “Send,” ensure that the voicemail file has been attached. Some email platforms allow users to customize reminders or alerts that will prompt them should they attempt sending an email without including any attachments.

3. Exceeding file size limits

  • Risk: It is not uncommon for voicemail files to become excessively huge, especially if they go on for a long time. Email clients and messaging systems limit file sizes (e.g., 25MB for Gmail), so trying to send a file that is too big could render the delivery unsuccessful.
  • Solution: If required, compress your voicemail file, or else you could send large files using file-sharing services like Google Drive or Dropbox. Alternatively, look for options in your system that enable you to forward voicemails via links instead of attachments.

4. Ignoring privacy and confidentiality

  • Risk: Please note that I have adapted my speech to reflect the new way of speaking that has emerged in response to environmental changes, with everyone being educated in the same manner.
  • Solution: Before forwarding, it’s better if you review everything that is in the voicemail. If there are any personal privacy matters, ask the sender for consent before transmitting or erase the confidential parts where feasible.

5. Sending unsupported file formats

  • Risk: While some of the file types may not open for some of the recipients the possible extension outputs included are: wav and . m4a files if they lack the compatible software to play it if they are built on different operating systems altogether.
  • Solution: Before recording and sending that voicemail, you may wish to alter its format to mp4, mp3, or something similar. This implies that the person receiving it does not have to download some special program to listen to the recording.

6. Not checking audio quality

  • Risk: If a voicemail message contains almost no clear sound then at times it can be better not to leave the message at all because it may lead to squabbles or agitation.
  • Solution: Before forwarding any voice message, ensure that you listen to it so that you do not develop some uncertainties. If in a voicemail, it appears that some of the points made are unclear or muted, one is able to take notes of the highlights in writing or obtain a clearer version of such a message.

7. Failing to provide context

  • Risk: If you record a voicemail with the message ‘The following conversation is forwarded’ or ‘This conversation is forwarded, please review,  there is no context given that an ongoing conversation is being forwarded, which may get someone way off base or misinformed on something.
  • Solution: A forward message should be accompanied by a brief message to the recipient explaining how the voicemail works and its history. This will help the receiver to know why they received the voicemail.

8. Overlooking legal and compliance issues

  • Risk: Certain fields such as finance and health have information sharing policies that are normally set very high. In its absence, it becomes possible to forward voicemails that contain sensitive information and it leads to the need to take legal action.
  • Solution: Before forwarding voice messages ensure that you are well conversant with how the existing legal and compliance practices/requirements apply before forwarding voice calls in case they contain sensitive or exploitative information. Moreover, forwarding content should be done in a professional and appropriate manner by adhering to code of ethics and bylaws that govern the specific field.

9. Not informing the original sender

  • Risk: In workplaces, relaying a voicemail without letting the original sender know may be considered unprofessional or rude; this is particularly true for voicemail messages that contain delicate content.
  • Solution: You should let the first user know if you’re forwarding their voice message, especially if it is of a serious nature or includes third parties. This will ensure healthy communication between parties with respect to professionalism and openness.

How to Disable Voicemail Forwarding?

If you ever decide you want to stop forwarding your voicemail to another phone, you can easily disable the setting.

To stop voicemail forwarding, follow these steps:

  1. Access the Phone app on your iPhone and go to the Voicemail tab.
  2. Click on the Settings icon located in the top right corner.
  3. Then, scroll down until you find the Forwarding Voicemails option.
  4. Tap on it, and then turn the switch to Off.

Forward Voicemails Easily with Dialaxy

If you’re looking for friction-free voicemail forwarding, use VoIP voicemail service like Dialaxy. It differs from your usual tools and offers unlimited voicemail boxes, so you never miss a call!

Not just that, it also offers customized voicemail greetings, voicemail recording, voicemail access via an inclusive dashboard on the go, integration of voicemail boxes with CRM or Business management software, and more.

Dialaxy enables you to retrieve messages on all devices—landlines, phones, and computers. It helps you set up a massive voicemail inbox and forward it relatively easily.

Step 1: Set up an account on the platform and get a Dialaxy virtual phone number.

Step 2: Go to Number Settings in the platform and select the Music and Text option. Then, select the preferred language for the voicemail greeting before uploading text and music.

Step 3: Click on voicemail transcript to automatically convert voicemails into email transcripts before forwarding.

FAQs

Is voicemail forwarding the same as call forwarding?

No voicemail forwarding and call forwarding are two different features. Voice mail forwarding allows you to send a voicemail message to another person’s email or phone number, while call forwarding redirects incoming calls to another phone number when you’re unavailable.

Can I forward my voicemail to more than one person?

Yes, you can forward your voicemail to as many people as you’d like. Just add their phone numbers in the Voicemail Forwarding settings on your account.

Can I forward the voicemail to email?

You can forward voicemails to email by converting them into audio files.

How do I save and forward a voicemail?

Your phone automatically saves voicemail messages unless your voicemail inbox is full. Just open your voicemail app and select a saved message. Then, you can forward it through text, email, or a communication tool like Slack.

How can you deactivate your voicemail forwarding from your phone codes?

You can deactivate your voicemail forwarding setting from your phone (MMI) codes by dialing code ##004#. This code tells the mobile service provider to disable the call forwarding conditions it relies on.

 

Prasanta Raut

Prasanta, founder and CEO of Dialaxy, is redefining SaaS with creativity and dedication. Focused on simplifying sales and support, he drives innovation to deliver exceptional value and shape a new era of business excellence.

Prasanta, founder and CEO of Dialaxy, is redefining SaaS with creativity and dedication. Focused on simplifying sales and support, he drives innovation to deliver exceptional value and shape a new era of business excellence.