Explore our comprehensive feature that best suits your business for enhanced communication. Discover now!
Purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center
Expand your business’s reach nationwide with a toll-free number accessible in the US, and Canada
Centralize all your numbers and users in one accessible location, regardless of their global distribution
Register multiple phone numbers for your agents and efficiently manage calls from various devices within a single system
Customize business hours for individual phone numbers, ensuring calls are received at your preferred time
Craft customized greetings for welcome and voicemail messages to enhance caller experience
Easily convert written text into spoken words using our cutting-edge Text-to-Speech functionality
Ensure seamless call routing to the appropriate team member every time by customizing your call distribution
An interactive customer menu, facilitating seamless navigation and access prior to connecting with an agent
Efficiently route calls to teams categorized by location, language, skill, or any other desired trait
Get local, toll-free, and vanity virtual phone numbers for countries like the USA, Canada, UK, and many more. Boost global communication with ease.
Enhance your reach and streamline communication, ideal for contact center operations
Access unlimited call history records for comprehensive tracking and analysis of each number
Efficiently manage multiple conversations with our seamless call holding feature from separate lines.
Access voicemail transcriptions conveniently through the Voicemail Logs section
Boost contact center insights with Call Recording: Capture key conversations for improved communication strategies
Customize your inbound calling journey to align with your business's unique needs and meet customers' expectations
Easily configure call forwarding for your Dialaxy phone numbers to ring web portals, landlines, or mobile apps
Automatically route calls to agents based on customer status, technical skills, or business requirements for efficient handling
Efficiently organize call logs by filtering them based on date and time, providing detailed and refined data.
Easily send and receive global text messages using your Dialaxy number with unlimited logs
Business texting from any registered line in Dialaxy, enabling instant SMS exchange while seamlessly integrating your CRM
Efficiently organize message logs by filtering them based on date and time, providing detailed and refined data
Silence conversations effortlessly with our convenient mute conversation feature to control over your messaging experience
Elevate drip campaigns with automated SMS messages, easily managed from your Dialaxy account
Automate messages with the schedule SMS feature for business to improve communication and boost productivity by sending texts at the perfect time.
Effortlessly schedule MMS for your business to automate multimedia messages, engage customers, and enhance your marketing campaigns.
Access our web applications seamlessly on various web browsers for a versatile and user-friendly experience
Unlock the full potential of our mobile app for effortless communication on the go. Explore intuitive features tailored for convenience and productivity
Access our desktop agent seamlessly on Mac, Windows, and Linux for a versatile user experience.
Make calls directly from your browser using the Dialaxy Chrome extension, eliminating the need to use your phone
Easily share your Dialaxy phone numbers with team members for seamless collaboration
Efficiently organize call, message, voicemail logs by filtering them based on date and time, providing detailed and refined data
Expand your agent group seamlessly for enhanced teamwork and productivity within your organization
Connect with an unlimited number of contacts, ensuring comprehensive communication coverage
Easily import and export bulk contacts for streamlined organization in CSV and Excel format
Receive incoming call alerts directly on your screen and initiate conversations instantly by clicking the banner.
Stay informed with mobile notifications, ensuring you never miss important updates or messages while on the go
Receive voicemails directly to your email account with attached recordings, ensuring seamless access and convenient playback
Stay updated with extension notification, helping you to manage task smoothly
Easily activate integrations with just one click from the Dialaxy admin dashboard, streamlining all settings management
Streamline your workflow with seamless CRM integrations compatible with leading CRM platforms, without switching tabs
Expand your network of shared contacts through Google Contacts, mobile phones, CSV files, or CRM integration
Automatically sync. data with your existing CRM, seamlessly consolidating all information into one unified system
Discover top-tier platforms compatible with Dialaxy for enhanced marketing, productivity, and CRM capabilities
Try Dialaxy live! Schedule your demo session today.
Connect Dialaxy with your favourite tools. View all integration
Find tailored industry based communication solutions for your business needs. Explore now!
Clear calls to advanced collaboration, get your startup's communication covered.
Prioritise patients first and ensure a safe communication.
Enhance customer communication for orders, complaints, and returns.
Maximise customer support for better travel experience.
Boost customer engagement, and manage high volumes of calls.
Maximise guest experience, streamline reservations, and optimize staff collaboration.
Provide franchise support, streamline operations, and ensure seamless collaboration.
Optimize team collaboration, client interactions, and consultations.
Enhance client service, claims processing, and agent collaboration.
Elevate candidate engagement, streamline interviews, and optimize team collaboration.
Enhance student engagement, streamline administrative tasks, and facilitate seamless collaboration.
Manage day to day operations, track shipments, and enhance team coordination.
Streamline inquiries, boost customer service, and team collaboration.
Answer property inquiries and manage client interaction smoothly.
Empower your small business with better communication channels.
Access valuable resources available for optimising your communication strategy. Explore now!
Stay updated with industry insights and tips on our blog.
Explore the advantages of upgrading to Dialaxy from your current VoIP system.
Maximize lead possibilities of your company with Local Phone Number
Get insights into who we are and what we stand for.
Explore inspiring success stories from our regular clients.
Discover A2P 10DLC solutions for reliable messaging.
Get access to our app for seamless communication on the go.
Find answers to common questions on our Help Center page.
Access our free lookup tools to quickly gather essential information. Try them today!
Verify phone numbers and enhance consumer profiles with fresh, accurate lead data from hundreds of trusted sources.
A free phone validation tool designed to accurately verify and ensure the authenticity of phone numbers across various formats and regions.
Perform a free phone carrier lookup on any phone number across various countries, providing instant details about the carrier and network provider.
Perform a free reverse phone lookup on any phone number, allowing you to quickly identify the caller's details from any country across the globe.
Generate up to five unique phone numbers instantly at no cost using our Random Phone Number Generator tool.
Home - Software and Tools - Google Voice for Business: All You Need to Know
Reviewed by : Prasanta Raut
Running a business without the right communication tools is like driving a car without a steering wheel; you have no fixed destination.
Google Voice for Business is like a magic phone number that can go anywhere with your team. It’s easy to use and helps you stay connected no matter where you’re working. Whether you’re a small business or a big company, Google Voice can make your communication simpler and more efficient.
Overall, Google Voice for Business simplifies communication by centralizing it into one easy-to-navigate system, ensuring that your team stays connected and productive no matter where they are operating from.
Let’s dive into all you need to know about this game-changing communication tool!
Table of Content
Google Voice is a service that offers telecommunication services and additional features from Google primarily intended for business communication. It allows you to use only 1 phone number for call, text, and voicemail management across devices using the Internet. This is primarily a VoIP telephone system that comes with advanced call management features.
Google Voice for Business is an application where business entities can forward their phones and messages as they correspond through the Internet. What I like about this system is that it is relatively easy to use and set up. Call screening is among the luxurious services that Google Voice offers, and, combined with voicemail transcription and call forwarding, it will assist businesses in managing their communications more efficiently.
Google Voice for Business, often referred to as Google Voice for Google Workplace, is probably one of the most cost-efficient solutions for business communication. Supports its interaction with other Google Workspace applications such as Gmail and Google Calendar. Google Voice is unique from a Google Voice personal plan.
A key advantage regarding compatibility is that customers can answer calls and respond to text from multiple devices for an improved communications experience. Whether at work, traveling, or at home, managing contacts, colleagues, and/or customers becomes seamless regardless of their location or device.
Google Voice is intended to be an all-purpose tool. Its services can be easily used via mobile phones, tablets, and computers, so you will never miss a crucial discussion. Being available at this level means users can handle their communications effectively, hence improving relationships within them both socially and business-wise.
Google Voice is very integrated with other services in Google Workspace, making it very convenient to use effectively. This integration enables users can control their calls, messages, or voice mails from Gmail and other interfaces of Google Workspace.
As a result, communication becomes more streamlined, enabling quicker responses and enhancing overall productivity. Google Voice not only facilitates traditional voice calls but also incorporates advanced features such as text messaging and visual voicemail, providing users with a comprehensive communication toolkit.
Call forwarding and blocking are among Google Voice’s core features that are highly important. This feature locates and avoids annoying calls that can sometimes cause interruptions. By reducing spam, more time is spent on important conversations and correspondence with agents that are important for their employment.
Google Voice can be used almost as a secure, reliable way to minimize all unwanted calls, including phishing ones. In addition to bringing order to the call management process, it also plays a part in reducing the risks in interactions and enabling users to express themselves and share opinions through a conversation without constant interference from spam.
Your Voice line is designed to function seamlessly across various platforms, including mobile devices, laptops, and compatible desk phones. This capability means that whenever you have something to deal with, be it from the comfort of your home, working in the office, or even moving around, you will be connected.
Enjoy uninterrupted communication and the flexibility to choose how and where you connect with your clients, partners, and other businesses, making it easier than ever to collaborate effectively, no matter where you are located.
Voicemail transcription is a significant feature offered by Google Voice that enhances the user experience by automatically converting voicemail into text. This functionality allows the recipient to decide whether to listen to the voicemail or read the transcript.
Transcription is useful not only for enabling faster note-taking but also for handling voicemails in certain conditions in which listening can be problematic, such as noisy environments or for people with hearing impairments. Recording messages in the form of text means that users do not have to play back each message in order to view messages with specific details.
Smart call forwarding is a tool with significant features that helps businesses control the number of calls being forwarded to a certain device or phone number through saved settings. This makes it possible for support agents to set standard rules that can direct calls based on the caller’s phone number, time or day of the week, or even day of the week.
For instance, a company might set up a rule where calls from high-priority clients are immediately forwarded to a senior agent, ensuring that important queries are handled promptly. This not only enhances customer satisfaction by reducing wait times but also streamlines workflow for support teams, allowing them to manage multiple incoming inquiries more effectively.
Google Voice is a great telephone service that easily fulfills your calling and texting needs, which Google offers. It primarily focuses on streamlining business communication. Let’s explore how Google Voice for business works:
Google Voice, equipped with modern VoIP functionalities, is mainly intended for small businesses with limited budget planning. In difference to other VoIP providers, it doesn’t require a carrier plan or any specific hardware to make incoming or outgoing calls.
To get a Google Voice phone number for business, just follow these simple steps:
Firstly, you need to sign up for a Google Workspace account.
Once you have a Google Workspace account, you should access Google Voice through your Workspace admin console.
You need to purchase additional licenses for your team, which depends on your business needs.
Now, you can select a new phone number.
You should set up your Google Voice account by configuring your Google Voice settings, such as call forwarding and others.
Once your account is set up, you can start using Google Voice for your business.
Here are the differences between Google Voice (personal) and Google Voice for business:
Google Voice is the best option for businesses that want to effectively manage calls, texts, and voice mails across multiple platforms or devices. There are many advantages to using Google Voice, including:
Using Google Voice for business helps make you look more professional than simply working from home and establishing a business line. This, in turn, creates trust with customers. Using Google Voice for business is beneficial for keeping your business professional.
One key benefit of Google Voice for business is that it separates business and personal communication, allowing you to maintain your personal and professional life. It also offers call screening options and features like voicemail transcription and more.
Divert calls to any telephone number or any number of numbers simultaneously. This is ideal for cases such as working remotely, being part-time staff, etc. Using Google Voice for business enhances your freedom of movement, which ultimately improves productivity and enhances agent satisfaction.
You can easily make and receive business calls from anywhere with an internet connection. You can also keep the same number regardless of where you are or what device you’re using, offering seamless communication.
They operate with your existing mobile phone and may thus be cheaper than extra telephone lines or cloud PBX. It is a highly cost-effective option for businesses looking for flexible and seamless communication.
Google Voice uses VoIP, which allows calls to be made over the Internet. This ultimately reduces costs associated with traditional phone lines and long-distance charges.
Transcription of voicemails is time-saving compared to listening to the message. You also get real-time analyses of call details. Google Voice definitely increases your business productivity by streamlining communication.
It also manages calls seamlessly no matter the number of devices; you can easily handle business calls whether you are at the office or working remotely.
Google Voice relies on dependable phone infrastructure, which Google itself uses. It is considerably more reliable than some VoIP provider companies and is highly reliable for business communication, as it provides stable call quality.
Google Voice for business is always accessible when you have a stable internet connection. You can seamlessly manage or store your voicemails and messages in the cloud, which means your communications are secure and easily retrievable.
Google Voice for Business is a powerful and effective communication interface that facilitates communication by integrating calls, texts, and voicemail across multiple devices. Its ability to be customized and combined with all Google Workspace products, as well as a wide variety of flexible options, make it perfect for businesses of all sizes.
Google Voice provides businesses with other advantages, such as cost-effectiveness, mobility, and dependability, that they can use as tools to stay connected with the workplace or individuals working remotely. Ideally, its setup is easy to perform, meaning that non-technical teams in a project can also use it efficaciously.
Google Voice for Business provides all the necessary tools for businesses that want to improve their communications and appear more professional while reducing expenses.
Sadly, the feature that allows users to verify through a Google Voice number is unavailable in WhatsApp. WhatsApp wants a mobile number from a specific country, while Google Voice numbers are not usually valid for that.
Google Voice for Business has free versions and free editions that may include all elementary necessities, but pro functions require payment. First, it may be an effective instrument for startups, and it offers such functions as professional phone numbers, call forwarding, voicemail, and, finally, internal communications.
Google Voice for Business can be great for small businesses, but whether you should invest your time and money in it is another level. If you need more enhanced features and need to organize company communication, it will pay off.
Yes, you can use Google Voice for Business on your mobile phone through the Google Voice app. This allows you to manage calls, texts, and voicemails from anywhere.
Yes, you can port your existing phone number to Google Voice for Business. This allows you to keep the same number while using the Google Voice platform.
Some key features of Google Voice for Business include:
Call forwarding
Voicemail transcription
Call recording
Call screening
Integration with Google Calendar and Google Meet
Automated attendants
Ring groups
The setup process for Google Voice for Business is relatively straightforward. It typically involves purchasing a Google Workspace subscription and adding the Google Voice add-on. You’ll then need to choose a phone number and configure your desired settings.
Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.
Prasanta Raut