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Home - Virtual Phone Number - Domestic Toll-Free vs International Toll-Free: Differences
Reviewed by : Prasanta Raut
Customers are the most important tangible assets of any organization, whether small or large. Thus, nowadays, the main focus of organizations has been to provide a communication solution that’s efficient and cost-effective for their customer, regardless of where they are.
Two solutions that help businesses help with this effort are Domestic Toll-Free Numbers (DTFNs) and International Toll-Free Numbers (ITFNs). These two phone numbers look alike, but they are not. These numbers serve different purposes and have different impacts on global business reach.
And if you want to know how they are different from one another and their unique use cases, read this blog until the very end.
In this blog, we’ll dive into the differences between Domestic Toll-Free vs International Toll-Free numbers so that you can understand their unique roles in modern business communication. By the end of this blog post, you’ll be able to make an informed choice on which one is best for your organization’s specific needs.
Table of Content
A toll-free number is a telephone number that allows callers to reach businesses and individuals without incurring any call charges. It means when someone dials a toll-free number, the one receiving the call (recipient) pays for the calls, not the person making the call.
Usually, businesses use toll-free numbers for services like help desks or ordering lines. They also use this number to encourage customers to contact them without worrying about incurring long-distance call charges.
In the U.S., toll-free numbers usually start with prefixes: 800, 888, 877, 866, 855, 844, and 833. These prefixes are known as toll-free area codes.
Similarly, a business can obtain a toll-free number through a service provider like Dialaxy, KrispCall, RingCentral, Dialpad, and so on. These toll-free numbers can be linked to office phones, landlines, virtual phones, or even forwarded to cell phones. They can also be used virtually via a VoIP system so that calls can be made or received on any device.
A Domestic Toll-Free Number (DTFN) is a specific type of toll-free telephone number that is intended for use within a specific country or region. It is also known as the National Toll-free number.
DTFN allows customers to call a business without worrying about long-distance or local call charges when calling from within that country. In contrast, foreign callers can’t access domestic toll-free numbers from their home country.
Companies often use domestic toll-free numbers to expand their local presence. They also use domestic toll-free numbers to provide customers and other stakeholders with a convenient way to contact them free of charge.
The International Toll-Free Number (ITFN) is a type of toll-free number that allows callers from one country to contact businesses or organizations located in another country without having to pay long-distance or international calling fees.
Typically, multinational businesses or organizations that have a global presence use this number to offer a convenient way for their customers or clients in various countries to contact them without the barrier of extra international rates.
Similarly, international toll free numbers have specific country codes, similar to regular phone numbers. The unique part is their accessibility to callers from various countries. Any caller who can make international calls can dial these toll-free numbers, and the receiver, who owns the number, covers the call cost. So, for clients around the globe, call cost isn’t an obstacle to reaching the company with an ITFN.
Domestic toll-free numbers (DTFNs) work by allowing people of a country to make a call to businesses or organizations within the same country free of charge without incurring any call charges. Here’s how they typically work:
International Toll-Free Numbers (ITFNs) work by allowing callers from one country to contact businesses or organizations in another country without incurring any long-distance or international call charges. Here’s how they typically work:
For example, suppose your business is US-based but has a larger customer base from India and Australia. In that case, you can get an international toll-free number from India and Australia. As a result, customers from these countries can dial an international toll-free service to make outbound calls and get in touch with your business in the US at no cost. You can also forward calls to international call forwarding.
Both Domestic toll-free numbers (DTFNs) and International toll-free numbers (ITFNs) are types of telephone numbers that allow a caller to make a call free of charge. However, they differ from each other in several aspects.
Here is the comparison table of domestic toll-free vs International toll-free numbers:
To wrap up, in this blog post, we focus on understanding the difference between domestic and international toll-free phone numbers. We explore four different aspects-geographic coverage, use cases, call routing techniques, and cost, to highlight the differences between these two toll-free numbers.
Similarly, both domestic and international toll free numbers are beneficial for businesses. They help to attract more prospects, enhance a company’s professional image, and make business marketing more impactful.
But, when deciding between these two numbers for your business, you need to take into account several considerations like price and availability and weigh the pros and cons of both types of numbers. For beginners in the business arena or those targeting local clientele, domestic toll-free numbers could help them stand out in tough competition. Conversely, big firms with foreign clients and global expansion goals can opt for international toll-free numbers to attract wider audiences.
If you wish to get a cloud-based toll-free number, consider buying it from us. We provide a virtual toll-free phone number at a low cost and is famous for providing excellent customer support.
To get a toll-free number from a service provider like Dialaxy, follow these simple steps:
Yes. International toll-free numbers are totally free for callers to make a call internationally. Meanwhile, the owner of the ITFN (International Toll-Free Number), who receives the phone calls, pays for the call, no matter where the caller is located in the world.
Domestic toll-free calls refer to phone calls made within a specific country where the caller is not charged for calls made. The calls are typically made through a Domestic Toll-Free Number (DFTN) provided by businesses or organizations to allow their clients and customers to reach them at no cost.
When you call a toll-free number, you don’t have to pay for the call charges; instead, the receiver of the call is liable to pay the call charges. Hence, you can make a call without worrying about call charges.
Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.
Prasanta Raut