Call forwarding plays a significant role in business communication, ensuring you do not miss any calls, even outside business hours or when you are away from your desk. The missed calls are like the missed opportunities in the business field. Therefore, call forwarding is a crucial approach to enhance the communication strategy, 

Do you worry about missing urgent or essential calls while away from your office desk or on vacation?

Rest assured. 🙌

The advanced telecommunication call-forwarding features allow you to divert incoming calls to a number of your choice when your smartphone is unreachable due to network issues, busy, or unanswered. It assists you in connecting with customers anytime from anywhere to provide immediate response, ensuring improved customer satisfaction.

Read this blog thoroughly, as it provides you with detailed information regarding conditional vs. unconditional call forwarding. 

Let’s get started: 🚀

What is Call Forwarding?

Call forwarding, also known as call transfer, is a feature available in traditional and VoIP phone systems that redirects or forwards incoming calls to a different phone number. The redirecting number helps to reduce call abandonment in your call center and significantly improves business communication by effectively managing all phone calls. 

Benefits of call forwarding

The ability to manage the flow of incoming calls through call forwarding has evolved and is now more valuable than it was. You can fully customize the call-forwarding experience with advanced forwarding settings and rules. The benefits of call forwarding include:

1. Take advantage of every critical call.

The innovation of broadband internet and mobile phones has introduced advanced communication features such as call forwarding, where calls can be forwarded to a mobile or even home phone. This enables workers to stay connected to work-related matters even if they are unavailable at their office desks without missing urgent calls. 

2. Better customer service

Phone calls are the most preferred communication channel. The forwarded calls to an agent should be well-equipped with information, and the quality of the calls should be excellent to help the customer without any setbacks. This can positively impact the overall customer experience with your service.

3. Phone calls outside working hours

Call forwarding routes incoming calls to an automated answering machine to receive them and record messages if they are made after business hours. Additionally, call forwarding has advanced features, such as simultaneously forwarding calls to multiple numbers, helping you manage business calls at any time. 

4. Cost Saving

Call forwarding is a cost-saving feature that eliminates the need for expensive hardware installation or recurring multiple phone line rentals to simultaneously handle two or more calls. Additionally, it helps to save overhead costs for the employee to answer and forward calls, which can be done automatically.

Which call forwarding service should you choose?

Before choosing the VoIP service that meets your call-forwarding needs, there are certain factors you should consider. Analyze whether you need it for general purposes, sales or customer service departments, or both. Consider the VoIP phone system’s call forwarding price, call recording, call routing, and call history features. 

Numerous VoIP phone systems have advanced call-forwarding features. Dialaxy, Krispcall, Vonage, Ringblaze, 8*8, and Ooma are the call center’s most popular communication solutions. 

What is conditional call forwarding?

Conditional call forwarding is routing incoming calls to another line when the recipients cannot immediately answer the inbound phone calls. In addition, you can configure the call settings to send the call to voicemail if no agents are available to answer the calls. 

The  conditional call forwarding depends on criteria such as:

• If you are busy on another call
• If you are unavailable to answer the calls
• If your phone is unreachable due to loss of connectivity or the phone is switched off.  

How do you turn off conditional call forwarding on an iPhone?

You can quickly turn off the conditional call forwarding on your iPhone by following the steps.

Step 1: Launch your iPhone’s “Dialpad”.

Step 2: To deactivate call forwarding for unanswered, unreachable, or busy calls, dial ##62#, ##63#, and ##67#, respectively, and press the call button.

Step 3:  Be alert for a notification indicating the chosen condition has been disabled.

What is unconditional call forwarding?

Call forwarding unconditionally is a telecommunication feature that routes all incoming calls to a different phone number without allowing your phone to ring. This unconditional call-forwarding option will route your phone number to the designated number without any conditions or restrictions. It neglects the potential conditions such as the phone service business, missed calls,  network error, or if the phone is dead due to zero charge. 

Unconditional call forwarding is an essential tool that ensures incoming calls are never missed, even if the recipient cannot answer them. It provides the flexibility to route the calls and redirect them to another alternative number of your selection. 

What are the benefits of using unconditional call forwarding?

Unconditional call forwarding has multiple advantages in enhancing communication for your business. The business agents don’t have to worry about missing important phone calls. The additional benefits include:

1. Reliable: Unconditional call forwarding is a reliable communication option that redirects all incoming calls to another phone number without depending on the phone’s ongoing status to ensure continuity of customer service to answer all the necessary calls.  

2. Convenient: It offers a hassle-free solution to guarantee calls are routed without requiring you to manually forward calls each time.

3. Improved availability: Unconditional call forwarding benefits businesses that require constant availability, as it allows people to remain reachable whenever needed, even when they cannot answer their primary phone. 

4. Enhance Customer Service: Activating call forwarding tools ensures that customers’ calls are redirected quickly to skilled agents who answer their queries effectively at any time, even if the primary phone is unavailable. 

How do you deactivate unconditional call forwarding on Android? 

To deactivate unconditional call forwarding on Android, follow the given steps thoroughly. 

Step1: Open the ‘Phone’ app

Step 2: Press and hold the vertically dotted icon in the upper right.

Step 3: Click ’settings ‘ or ‘call settings’ depending on the version of your Android device.

Step 4: Select call forwarding

Step 5: Disable the ‘ Always Forward’ feature.

How do you deactivate unconditional call forwarding on iPhone? 

Follow the steps provided to deactivate unconditional call forwarding on the iPhone.

Step 1: Open your iPhone’s built-in “Settings” app.

Step 2:  Locate the “Phone” section.

Step 3: Go to the “Call Forwarding” configuration.

Step 4: Turn off the option to deactivate it. 

Conditional vs Unconditional Call Forwarding: Differences

Conditional call forwarding is activated to route incoming calls to another number when the primary phone is unreachable due to network issues or unanswerable. Meanwhile, the activation of unconditional call forwarding routes all incoming calls to another number without depending on the conditions of the primary phone. 

Factors	Conditional Call Forwarding	Unconditional Call Forwarding
Activation	Activated when the primary phone is busy, there is no answer, or unreachable due to network issues.	Activated regardless of conditions or criteria.
Flexibility	It has greater flexibility as it allows receiving calls on the primary phone unless specific conditions occur.	All the inbound calls have a fixed forwarding destination.
Use Case	It is ideal for handling calls in case you are temporarily offline	It is perfect when all your calls need to go to a different number or when you are frequently unavailable.
Control	Users have control over establishing restrictions to regulate how calls are forwarded.	It offers a smooth redirection without the need for conditions or user input.
Setup Complexity	The setup for conditional call forwarding is slightly more complex, requiring settings for different scenarios.	The setup process for unconditional call forwarding is more straightforward, with a one-time setup for all calls.
Network dependence	The performance of the conditional call forwarding depends on the network’s ability to identify issues.	It is less reliant on network conditions and does not impact performance.
Call Management	It may be necessary to manually change the settings to activate and deactivate it to meet the evolving needs.	It usually needs only the initial setup and activation followed by minimal modification.
Availability	It is a feature provided by many telephony systems, so they are widely available.	The availability of the service may depend on the provider and its plan.
Cost	It depends on the service provider and plan you choose.	It may charge extra fees based on the service provider and plan terms.

FAQ

How do I remove conditional call forwarding?

To remove conditional call forwarding, go to your phone’s settings and find the call or phone settings menu. Then select call forwarding and turn off the previously set call forwarding. For iPhones, dial ##004# and press the call button to turn off all conditional call forwarding. 

Why does my phone show call forwarding?

Your phone shows call forwarding because you have activated the call-forwarding features that route your incoming call to another agent’s number in case your number line is unreachable or you are too busy to pick up the calls. 

Can I use call forwarding if my phone gets broken or lost?

If your phone is lost, stolen, or severely damaged, you can transfer your calls to a different number.

How do I activate Unconditional Call Forwarding?

To activate unconditional call forwarding, dial the activation code *72, input the desired forwarding number, and await confirmation. 

How can I determine the number to which my calls are routed?

You can find out where your calls are routed by checking your phone’s settings or dialing a specific code provided by the service provider.