Best Virtual Phone System for the Philippines: A Detailed Guide

Are you living in the Philippines and want to upgrade Your Communication?

A virtual phone system may be the answer you are looking for. It is suitable for both business and personal use.

However, the challenge lies in finding the right provider. With numerous options available, choosing one can be overwhelming.

Some providers focus their services on business requirements, whereas others excel at serving personal needs. A few even strike a balance between the two. Selecting an incorrect communication system will result in both increased expenses and impaired communication.

This guide will help you choose the best Virtual Phone System for the Philippines that suits your specific needs. Let’s dive in and find the perfect fit.

What is a Virtual Phone System?

A virtual phone system operates through a cloud-based solution to manage telephone communications. The system functions without requiring physical hardware or classic phone connections. You need only an internet connection to access the system.

It works on mobile devices as well as desktop applications. Through this, users can manage their calls, text messages, and video meetings from anywhere.

The system functions best for incoming calls and automated attendant services, and call routing. Various business organizations use it to enhance their communication systems and automate their operational processes.

What are the Benefits of a Virtual Phone System?

Businesses receive various benefits from virtual phone systems. It creates transformative changes in their communication methods and business operations.

A virtual phone system delivers the following benefits:

1. Flexibility and Mobility

A virtual phone system enables you to handle calls from any available location. Users can manage phone calls through mobile devices combined with desk phones or cloud-based applications.

Physical office limitations are no barrier because a virtual phone system enables flexible call management.

2. Cost Savings

The system operates through an internet connection without requiring conventional phone lines or heavy hardware devices. All operations occur through online internet connections, which decreases operational expenses.

A company of any size can use this system as an affordable communication solution.

3. Improved Team Collaboration

The system enhances teamwork through its features, which include contact recording capabilities and voicemail transcription capabilities. Sales teams, together with contact centers, use a shared system for data exchanges, which enables easy collaboration in call review activities.

4. Enhanced Customer Experience

Customers develop trust when businesses provide phone services that use local area code numbers. A seamless customer experience comes from tools that include auto attendants and call routing.

Quick and skillful service operations are important to customers.

5. Scalability for Growing Businesses

A virtual phone system allows for simple additions of new users or system features. Your business needs can be modified easily through the virtual phone system without causing additional complications.

A virtual phone system suits both startups during their growth phase and expanding enterprises.

6. Unified Communications

Users manage calls alongside text messages and video conference features from a single platform. This simplifies business communications.

Shifts between different applications will become unnecessary, saving vital business time.

Key Features to Look for in a Virtual Phone System

I. Call Forwarding

The call forwarding feature makes sure you receive all critical phone calls. The system will redirect incoming calls to mobile devices or VoIP phones, or designated team members.

This system suits companies that use remote workers or require mobility during business operations.

II. Mobile App

The mobile application enables users to control phone calls and text messages and access voice messages from any location. Both Android users and iOS users will maintain constant connectivity regardless of their location.

Companies with mobile staff should consider this application to be essential.

III. Local and Toll-Free Numbers

Clients experience increased trust when you provide them with a phone number that carries their local area code. Your clients will find it convenient to reach you through toll-free numbers.

The two methods enable you to enhance your business contact options.

IV. Scalability and Flexibility

Pick a virtual phone system that expands as your company grows. The system should enable simple and convenient implementation of new lines and users, along with feature additions.

The phone system will evolve according to your business requirements.

V. Auto Attendant

The auto attendant system welcomes phone callers before leading them to specific departments. When you implement an auto attendant, your organization gains a professional front.

Customers value the quick help provided by automation in customer service.

VI. Call Routing

The process of call routing enables incoming phone calls to be redirected directly to appropriate staff members. The system enhances both call response efficiency and positively impacts customer service quality.

Contact centers, together with busy sales operations, heavily depend on this essential functionality.

Best Virtual Phone System for the Philippines

1. Dialaxy

Dialaxy is a reputable and leading provider of virtual phone systems in 100+ countries. It offers cloud-based services for making international calls and sending texts. It is simple, inexpensive, and has a user-friendly interface.

Through simple call management systems and compatible integration with various tools, Dialaxy represents an ideal choice for organizations pursuing international expansion. Their support services operate 24/7. They provide customizable business plans that adjust according to company size.

Dialaxy offers a seven-day free trial and operates on both mobile and desktop devices.

Key Features 

• Global calling
• Call recordings
• Call forwarding, call routing, and call queuing
• Voicemail greetings and voicemail drop
• International and toll-free numbers
• Text-to-Speech conversion
• Frictionless SMS and SMS filters
• CRM integration and Contact and 2-way data synchronization
• web application, Android app, desktop agent, and Chrome extension
• Desktop, mobile, and email notifications

Pros and Cons:

Pricing Plan

2. RingCentral

RingCentral is another reliable choice for a virtual phone system. It offers call forwarding, voicemail transcription, and team messaging functions. Its mobile application enables users to handle phone calls and messages from any location.

Due to its user-friendly interface and robust tools, RingCentral is perfect for companies seeking flexibility.

Key Features

• Call flip
• Hot desking
• Voicemail-to-email
• Automatic call recording
• Call screening
• Call delegation

Pros and Cons:

Pricing Plan

3. Grasshopper

Grasshopper is a perfect solution for small businesses and startups. It is easy to set up and works seamlessly with mobile devices. It primarily focuses on providing phone and messaging services.

Grasshopper primarily relies on an existing cellular service provider to send and receive calls.

Key Features

• Business Texting
• Voice mail transcription
• Virtual Fax
• Simultaneous call handling
• Call transfers

Pros and Cons:

Pricing Plan

4. Nextiva

Nextiva is a strong business phone system that helps companies manage virtual phone numbers. It has advanced features like call analytics, call recording, and workflow automation.

The system is scalable and comes with excellent customer support. It provides businesses with a powerful solution that delivers complete virtual phone system capabilities.

Key Features

• Advanced call management
• Multichannel customer support
• HIPAA-compliant
• Survey Response Creating
• Easy-to-use Analytics Tools
• Integration Capabilities

Pros and Cons:

Pricing Plan

5. Aircall

The main focus of Aircall centers on creating simple yet productive solutions. It was created specifically for sales teams and customer support centers. The mobile application and browser interface of Aircall provide users with easy access to the system.

Teams looking for flexibility and high efficiency will find Aircall to be an excellent solution.

Key Features

• PowerDialer
• Call Routing
• Call Center Analytics
• CTI Integration
• Click to Dial

Pros and Cons:

Pricing Plan

6. 8×8

8×8 is a versatile system known for international compatibility. Its cloud PBX solution supports businesses aiming for global and local reach.

Businesses that require sophisticated communication solutions should choose 8×8. It provides secure communication features alongside Microsoft Teams integration capabilities.

Key Features

• Unified communication
• Call forwarding
• Omni-channel support
• Communication APIs
• Call recording
• Quality management

Pros and Cons:

Pricing Plan

To know the pricing plan of 8×8, you have to contact their sales team.

How to Choose the Best Virtual Phone System for the Philippines?

Virtual phone system selection requires a unique solution for each business organization. Different businesses require different phone system solutions.

The process of selecting a provider requires finding one that aligns with your specific requirements.

The selection of virtual phone systems depends on these main factors:

• Core Features: Make sure that the system provides functions such as call routing, voicemail transcription, and access via the mobile app. Look for a system that integrates with your existing tools.
• Scalability: Pick a system that can grow with your business.
• Call Quality: Test call performance before committing.
• Customer Support: Assess whether customer support operates 24/7 and determine access methods. Local customer support addresses problems much faster.

How to Set Up a Virtual Phone System?

Setting up a virtual phone system is easy. Follow these steps to set up your virtual phone system:

1. Choose the Right Provider: Choose a virtual phone system that fulfills your business requirements. Businesses should examine scalability together with cost, and local support availability when selecting virtual phone systems.

2. Set Up Your Account: Create an account with the provider you selected. Business owners need to supply company information before selecting either a local or toll-free number and choosing their subscription plan.

3. Set Up the Software: Most virtual phone systems are cloud-based and require minimal hardware. Download and install the mobile application or desktop software from your selected provides. Set up your platform with your preferred options and preferences.

4. Integrate with Existing Tools: Sync your virtual phone system with CRM, project management, or team collaboration tools.

5. Test the System: Test the system with several calls to verify proper functionality. Check the quality of the calls and other features. Make adjustments as needed.

6. Train Your Team: Introduce your team members to all system tools along with their functional features. Teach your team members to use mobile applications and team collaboration tools.

7. Launch and Monitor: Initiate business communication using your newly deployed virtual phone system. Monitor performance through call analytics and customer feedback.

Conclusion

Choosing the best virtual phone system in the Philippines doesn’t have to be overwhelming. Finding the right solution requires identifying your requirements and selecting priority features that will boost your communication and operational processes.

A right virtual phone system can save money and improve efficiency for businesses of all sizes, as well as for individuals. Review your available options by checking their features before selecting the one that matches your goals.

The right service provider enables your organization to redesign customer and team member communication, which leads to improved business results.

Frequently Asked Questions (FAQs)

Can I get a Philippine virtual number while living abroad?

Yes, you can get a Philippine virtual number while living abroad. Many virtual phone system providers offer international numbers, including Philippine numbers, regardless of your physical location.

Do I need a Philippine business license to use a virtual phone system?

No, you typically don’t need a Philippine business license to use a virtual phone system. Virtual phone systems are not directly tied to local business regulations and can be used by individuals and organizations without needing a local business license.

Which provider is best for call centers in the Philippines?

The best provider for call centers in the Philippines depends on the specific needs of the business, such as scalability, integration options, cost, and support.

Here are some top providers that are well-suited for call centers in the Philippines:

• Dialaxy
• RingCentral
• Aircall
• Nextiva
• 8×8

What is the internet requirement for using VoIP in the Philippines?

To use VoIP in the Philippines, you need a stable internet connection with a minimum of 90–100 kbps for standard calls or 300 kbps for HD calls per user. To support multiple users simultaneously, the system should operate at 1–3 Mbps speeds based on required call quality standards.

Can I keep my number if I switch providers?

Yes, you can keep your number when switching providers in the Philippines through a process called number porting. Number porting enables customers to move their existing phone number to a different provider without changing it.