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Home - Virtual Phone Number - Best UAE VoIP Providers: A Detailed Guide
Reviewed by : Prasanta Raut
In this world of business communication, staying connected is more important than ever. As companies look for ways to cut costs and enhance their communication systems, VoIP has emerged as the go-to solution.
The global VoIP market is projected to grow from USD 144.77 billion in 2024 to USD 326.27 billion by 2032, reflecting a robust compound annual growth rate (CAGR) of 10.8%.
This booming trend shows that businesses worldwide are embracing VoIP for its flexibility, affordability, and advanced features.
But with so many VoIP providers out there, how do you choose the best one for your business in the UAE? 🤔
In this guide, we’ll help you navigate through the top UAE VoIP providers and find the perfect fit for your needs.
Let’s get started!🚀
Table of Content
A UAE VoIP provider lets you make audio and video calls over the internet rather than traditional phone lines. This is cost-effective and optimizes the flexibility of your communication system.
VoIP has changed how businesses communicate with one another in the United Arab Emirates because it enables businesses to save costs while enhancing their phone system.
UAE VoIP providers offer many features, from mobile VoIP to a click-to-call button, video/voice calling, and transferring, that allow businesses to communicate based on their needs with simplicity.
Understanding the structure of UAE phone numbers is essential for effective communication, especially when dealing with VoIP providers in the UAE or establishing a local presence.
Here are the examples of UAE phone numbers formatted as requested:
Toll-free numbers in the UAE allow businesses to provide customer support and service without incurring a charge for the caller.
These numbers are generally used for customer service or support lines.
Non-geographic numbers in the UAE are used by businesses and service providers for national customer support or business services.
These numbers are not tied to a specific geographic location within the UAE.
Example: +971 800 12345
Local numbers in the UAE are tied to specific geographic regions. Each region in the UAE has its own area code, which is necessary when dialing landline numbers.
Example: +971 4 123 4567
Mobile phone numbers are accessible in the UAE through various telecom companies that assign their own prefixes to their numbers.
Mobile phone numbers are typically more versatile and can be employed for personal or business purposes.
Example: +971 50 123 4567
If you’re looking to improve your business communication in the UAE, UAE VoIP phone numbers might just be the game-changer you need.
Here’s a breakdown of why they’re so beneficial:
Among the benefits of UAE VoIP phone numbers, the amount you can save stands out greatly.
They are much more affordable for international and local calls than a traditional phone line, allowing you to communicate affordably with clients without breaking your budget.
Whether you’re a small business or a large enterprise, VoIP phone numbers are one of the best ways to stay within your budget.
With a UAE VoIP phone number, you are no longer tied to one location. If you’re at the office, working from home, or traveling with an internet connection, calling and receiving calls with your UAE VoIP number is easy.
This added flexibility can be a meaningful benefit for businesses with a remote team on the go at the airport, or suddenly need to make an impact on their international business calls, or have a quick meeting with their team in a local coffee shop.
Having a UAE VoIP phone number indicates that you’re ready to put down some local roots in the UAE.
This can help to legitimize your business and your ability to communicate with customers and clients, making you appear more approachable
VoIPs have a lot of other features included many are complimented with additional device options such as call forwarding, voicemail, call recording, and even virtual receptionists.
These features can help you enhance your communication, showcase your service levels, and give you more control over how to communicate on a call
VoIP (Voice over Internet Protocol) services can quickly integrate with your current business software, including CRM systems, email, and even project management software.
This streamlines your company’s operations and better manages customer communications.
Whether you are a small startup or a rapidly growing company, VoIP phone numbers in the UAE are very scalable.
You can add additional lines or features with ease as your company grows without a major update or a change of infrastructure.
A UAE VoIP phone number can improve the customer support process with advanced call routing options and automated attendants.
This ensures calls get routed to the proper area, inquiries get answered, effectively addressing customer needs and providing a flawless experience when reaching out to your organizations.
If you’re in search of a VoIP provider in the UAE, making the right choice can significantly influence your business communication.
Whether your needs are call forwarding, call recording, or an advanced IVR system, a great business VoIP provider can help enable a seamless operation of your business while eliminating gaps in communication and service experience for customers.
To make your decision easier, here are the top 5 VoIP providers in the UAE, along with their key features, pros, and cons.
Dialaxy is a cloud-based phone system that helps businesses stay connected with their customers around the world. You can make and receive calls using your mobile, tablet, or computer—whatever works best for you.
It’s super easy to set up, so you can quickly get started without any hassle. Dialaxy also lets you get local phone numbers in the USA and Canada, which is great if you want to build a local presence without actually opening an office there.
Whether you’re in the office or working remotely, Dialaxy makes sure your calls are clear and reliable. It brings all your communication tools into one simple platform, so managing calls and staying in touch is easier than ever.
Key Features
Pros
Cons
UnitedWorldTelecom offers businesses a variety of VoIP-based communication solutions that focus on reliable calling services and a variety of tools for managing your business phone system.
The service aims to create effective communications through enterprise-level features. The service also specializes in seamless communication through easy-to-use interfaces and helpful customer support
Avoxi specializes in providing communication platforms designed specifically for businesses, especially call centers. Their services help manage and optimize call operations, offering tools to track and analyze communication activities.
Avoxi focuses on streamlining business communication, making it more efficient and giving you better control over your operations.
CallForwarding delivers VoIP services with an emphasis on user-friendly experiences and reliable support. Their platform facilitates efficient call routing and management, aiming to simplify communication for businesses.
They focus on providing a straightforward and dependable service, supporting businesses with their communication needs.
TollFreeForwarding provides VoIP services that prioritize ease of use and quick setup. Their platform is designed to offer accessible communication solutions for businesses.
They aim to deliver a service that simplifies call management and provides essential communication tools. Their service is built to be easily implemented and managed.
MyOperator focuses on delivering a user-friendly VoIP platform with a strong emphasis on customer support. They offer a range of communication tools and services designed to streamline business operations.
Their platform aims to provide businesses with the necessary tools for effective call management and communication.
Understanding the primary differences in cost, flexibility, and features helps you to choose between VoIP and traditional phone systems in the UAE.
VoIP is the more favorable option for businesses because it’s cheaper, more flexible, and has better features compared to traditional phone systems.
Let’s take a closer look at how VoIP compares to traditional phone systems in the UAE:
When selecting a VoIP provider for your business, it’s essential to carefully assess your needs and evaluate different providers. Here’s a breakdown of the key factors to consider:
Evaluate how your business communicates.
A good VoIP service provider will address your existing business needs as well as provide room to accommodate your future growth and needs.
Be sure to choose a VoIP solutions provider that is known for providing reliable service. Loss of service can be expensive and costly for your operation.
You need to verify that the VoIP solution you choose offers a good track record, with minimal downtime and very high service quality.
I would also strongly recommend looking to see if they offer a Service Level Agreement (SLA) that includes an uptime guarantee.
Your business’s growth will also affect your communications needs. Be sure to choose a VoIP solutions provider that can scale with your growth. This includes being able to add people, as well as adding features easily.
Your selected provider should enable you as a business owner to easily scale and not accumulate large costs for your current and future technology needs.
Efficiency is vital, and the VoIP system you choose should integrate with your existing systems like your customer relationship management system, helpdesk software, productivity tool, etc.
Easy integration will not only make your day-to-day work easier but will also promote collaboration within your team.
A reasonable VoIP provider should provide accessible and proactive customer support 24/7. Problems can come up during any hour of the day, and you need customer support available by phone, email, or chat.
Fast and efficient customer support can help you avoid downtime and keep your business running.
Cost is always a consideration, and your provider’s pricing should be transparent and budget-friendly.
Compare pricing plans to find what is best for your budget but also includes everything you need. Watch out for any hidden costs too, such as international calling or other service charges.
Security should be at the forefront of any business communication consideration.
Make sure the VoIP provider uses encryption and is compliant with regulations (think GDPR or HIPAA) to protect your data and private conversations.
VoIP technology is changing the way businesses in the UAE communicate.
With lower rates, advanced features such as call forwarding, call recording, CRM integration, and, more importantly, the ability to provide remote working, VoIP providers in the UAE provide a strong solution for businesses with modern needs.
Whether you are a small business or a big corporation, when you make the switch to VoIP, you will enhance call quality, have the ability to call around the globe, and ease the complexity of day-to-day tasks.
By working with the right VoIP provider in the UAE, you are future-proofing your communications infrastructure. Make sure you spend the time to think about your needs, assess various features, and choose the provider that fits them.
The VoIP provider you choose will impact the way your business communicates and may just leave a last impression. Sign up for VoIP today to enhance call quality, boost global connectivity, and support remote work.!
Yes, VoIP services are legal in the UAE, but only through licensed providers. The Telecommunications and Digital Government Regulatory Authority (TDRA) regulates these services.
Yes, individuals can use TDRA-approved VoIP apps like Botim, GoChat Messenger, and Skype for personal communication.
Here are the following steps to get a Dubai phone number:
VoIP services are not completely blocked in the UAE, but only licensed providers can offer VoIP services. Unlicensed VoIP apps are restricted.
To make VoIP calls in the UAE legally, you should use government-approved apps like BOTIM, C’Me, or HiU Messenger or business VoIP solutions like Microsoft Teams, Zoom, or Cisco Webex.
Here are the following steps to get a Dubai number for WhatsApp:
Prasanta, founder and CEO of Dialaxy, is redefining SaaS with creativity and dedication. Focused on simplifying sales and support, he drives innovation to deliver exceptional value and shape a new era of business excellence.
Prasanta Raut