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Home - Software and Tools - 10 Best Softphone Apps for Windows in 2024
Reviewed by : Prasanta Raut
Are you in search of the best softphone app and still spend a lot of money on phone bills? Softphone apps are now popular as a part of new technologies; businesses and individuals are using them to include their needs during communication. Softphone applications allow you to place and receive actual calls through the Internet and provide opportunities for cost and freedom, as well as numerous possibilities with additional options.
This blog is all about the best Softphone apps for Windows in 2024, and this guide ensures you are able to find all the crucial information. I will highlight each app’s main attributes, cost, and special expertise and then decide which course best fits the need.
Whether you’re a small business owner aiming to improve customer service or simply looking for a more affordable, flexible communication method, join us as we explore what are arguably the best Windows softphones available today.
Table of Content
Computer Telephony Integrated Applications, commonly referred to as softphone applications, are software applications that allow users to make calls using computers with internet connectivity. They operate using VoIP, which transmits voice information over the internet, and thus are not limited to traditional phone lines.
Windows softphones offer multiple features, such as call forwarding, voicemail, conference calls, and instant messaging, that can increase communication capabilities. Moreover, they are usually easy to use with clean interfaces and easy to set up, making them suitable for organizations that need to simplify their telecommunication activities. Moreover, certain softphone suppliers provide an extra feature that enables users to connect via voice or video calls.
Here is how softphone software works:
Here are some key features you should consider while choosing the best softphone application for Windows:
When selecting a softphone, always look for one that has all the abilities you require. First of all, it should be as easy to use as possible and compatible with your hardware. Look at how much it will cost you to purchase the softphone and the features that it comes with.
It is necessary to decide what business requirements are and, based on its size, determine which softphones should be selected for its development. Choosing the right softphone for Windows is a right decision that may lead to growth in a particular market.
When selecting a plan, focus on low cost, simplicity, and basic features such as calling forwarding, voicemail, and call waiting. Consider the features and crispness of the tool, flexibility of the tool, and compatibility with other business tools. Pay special attention to the additional options, safety, and functionality that would enable the system to support a large number of calls and various forms of communication.
Certain features that a softphone should have are high-definition voice, Video conferencing, call recording, and call Transfer. Other features, depending on your business needs, include call analytics capabilities, auto-attendant, IVR, screen sharing, and others. One must also consider compatibility with existing software and tools such as CRM, email, and collaboration tools.
This is the amount of money required when purchasing the softphone and related services. Pricing may vary with a per-user rate, per-minute rate, or subscription-type rate. One should also note that there can be added costs for features or customer support.
There are some factors that people should take into consideration when purchasing softphone for Windows. Among all these criteria call quality remains as one of the most important. What can be said during the call can be valuable and what is heard during the call can be disturbing and unclear and hence one may have a bad interaction experience.
However, the prerequisites to the softphone apps on Windows are that the chosen softphone app provides a good level of data encryption to ensure the security of the communication. You have to search compliance and see whether the softphone meets specific regulations or not.
When choosing a softphone, you may be concerned about a good support team. Here is why you need to look for better customer support: technical assistance in handling any emerging quick issue, training of new users, individuals, or organizations, integration assistance, and demonstration of peculiar features of the product.
As you can see in the market, there are many softphone apps for Windows, and you have to pick according to your specific needs. While choosing the softphone, you have to consider factors such as features, pricing, ease of use, security, customer support, and integration with other tools.
Let’s look at the top 10 best softphone apps for Windows in 2024.
Microsoft Teams is a versatile collaboration platform offering robust softphone features. Its powerful AI powers can transform the way you work and bring together your physical and digital worlds.
It offers various features with a user-friendly interface. With mesh avatars and immersive 3D experiences that feel natural, boost engagement, and empower teams, you can connect with your teams and customers in a new way.
It includes various features to boost and streamline communication. Here are some essential features of Microsoft Teams:
You can easily support your sales team with Cloudtalk. It is a cloud-based phone system that offers advanced features such as CRM integration, ring group, auto attendant, voice mail, and automated workflows.
With CloudTalk softphone, you can easily enhance customer interactions and operational efficiency. You can also access Cloudtalk on various platforms, including Linux. It delivers seamless, reliable calls with a worldwide presence, so you can reach every customer everywhere.
Some key features of CloudTalk are:
Zoom Phone is known for its video conferencing capabilities and offers a reliable and feature-rich softphone experience. It is a cloud-based solution that allows businesses to make and receive calls over the Internet and send and receive SMS.
It is an affordable communication option that can enhance your communication experience. It offers various features such as voice calls, webinars, and chats. It can make your call smooths, enabling businesses to focus on versatility and ease of use.
It has various features that can lift your business communication to the next level. Here are some features of Zoom Phone:
It is a cloud-based PBX system with one of the most superior softphone applications and services. 3CX is an enterprise phone system with a contact center module suitable for any company with at least 25 employees.
You can also leverage self-service by empowering your contact center with its AI communication solution. This makes it easier for organizations of all sizes (small to large businesses) to get better solutions from the robust software PBX and 3CX.
Some of the industry’s best features are available, such as multi-level IVR, call recording, CRM integration, and call and chat reports, which will improve communication with your team and the customer experience.
3CX offers features such as:
Despite being an open-source softphone application, it is one of the most well-known softphone applications. It includes multiple features and various protocol support. It also distinguished itself because it was fluid and could be arranged according to the client’s preferences.
It is driven by functionalities which include voice and video communication, texting, and sharing of files. Linphone is a complete, secure, and the best softphone app for Windows in 2024 for communication.
Its advanced features put you in a better position to interact well with your audience and other teams. It has a responsive design that suits both mobile and desktop layouts.
It includes numerous advanced features. Here are some essential and advanced features that Linphone provides:
Free, open-source product
It is a well-known and feature-rich softphone focused on enterprise-level communication. Bria is a business softphone for all devices that provides good communication with crystal-clear audio.
Bria by Counterpath is a full-stack cloud-based softphone. Its high-quality calls and strong customer support make it a valuable choice. It offers various features that will improve your customer interactions and operational efficiency.
Bria is a great choice for users who want a business softphone for all devices. Its robust call features and user-friendly interface enable you to handle customer communication effectively.
It offers features such as:
It is an affordable softphone application that offers basic VoIP services. PhonerLite is an easy-to-use VoIP softphone with profile and contact management. It is clearly arranged application for Windows.
PhonerLite is a free VoIP softphone application, a lighter version of another program called Phoner. It is free to use and can be downloaded from the website.
PhonerLite is free.
Jitsi is a free and open-source video conferencing and messaging platform with a built-in softphone. It is designed for desktops and laptops, allowing you to make phone calls from computers without the need for a traditional phone line.
It is a well-known softphone app for Windows that provides essential features for secure, high-quality meetings. Jitsi offers a secure, flexible, and completely free video conferencing.
Its features, such as API, audio calls, call recording, conferencing, live chat, and more, enable you to communicate effectively with your teams and customers.
Jitsi Meet is open-source and is available for free.
Zoiper is a free softphone for making VoIP calls through your PBX or favorite SIP provider. It is customizable and supports multiple protocols and features. You can effectively improve the efficiency of communication with Zoiper.
It is compatible with most VoIP service providers and PBXs. You can take advantage of its features and enjoy free calls between Zopier users.
Zoiper 5 Pro is a one-time purchase. There are no monthly or yearly subscription fees.
License price: $55.78
It is a leading softphone for Windows, allowing businesses to streamline their communication while staying connected with their customers. It is a perfect softphone app for businesses that don’t need advanced features.
Google Voice is a simple and affordable option for individuals and small businesses. It is a VoIP phone service that allows you to make calls from anywhere in the world.
It offers features such as voicemail transcripts, unlimited text messaging, personalized voicemail greetings, and more that make it a versatile communication tool.
Selecting the above VoIP softphone application, there are several factors to consider. Here are some factors to consider before choosing the providers mentioned above:
By carefully evaluating these factors, you can choose the VoIP softphone application that best meets your specific needs and preferences.
Softphone application is a software application allowing you to make and receive calls over the internet. They work by utilizing Voice over Internet Protocol (VoIP) technology to transmit audio signals over the Internet.
You should use a softphone app for Windows to minimize your cost, flexibility, advanced features, integrations and more. This helps you to save money on traditional phone lines, and you can make and receive calls from anywhere with an internet connection.
The top features to look for in a softphone app are:
Yes, there are various free softphone apps available for Windows; we have mentioned some of the best free softphone apps for Windows in this blog, including:
Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.
Prasanta Raut