Top 8 Best Enterprise CRM Software in 2024

There are numerous benefits to choosing the best enterprise CRM software. To boost business and increase profitability, you must have to consider the best CRM software for your business. 

Suppose you are seeking to have the best Customer Relationship Manangement software. In that case, you can choose the various software from the market, and there could be better options that can be your secret weapon for streamlining business operations, boosting sales, and delivering  excellent customer service.

Investing in quality enterprise CRM software can enhance your business’s profitability and efficiency by automating your operations and streamlining your workflows. To achieve better business improvements and boost productivity, you have to consider the best CRM software and implement better CRM software.

What is Enterprise CRM Software?

Enterprise CRM software is a technological customer relationship management system designed for organizations with complicated needs. It helps businesses manage customers or clients and offers advanced features to manage customer interactions. It provides seamless collaboration across teams and gathers valuable insights about clients’ behaviors.

It includes tools for sales, marketing, customer service, and analytics, all combined into a single platform to boost business productivity by streamlining operations, enhancing customer engagement, and improving decision-making at scale. CRM software is scalable, customizable, and capable of handling and managing the user interactions of large enterprises.

How to choose the best enterprise CRM software?

Here is how you can choose the best business client relationship management software:

• Define your business needs: Firstly you need to identify your business requirements, such as the need for sales automation, marketing tools, customer service management, or data analytics. 
• Assess essential features: To choose the best enterprise CRM software, look for features such as customizable workflows, advanced analytics, and AI-driven insights that your business requires. These features will help you to enhance efficiency and decision-making.
• Evaluate integrations: Ensure the CRM integrates seamlessly with your existing software ecosystem, including ERP system, email platforms, and customer service applications.
• Consider scalability and growth: Consider CRM that is easily scalable, flexible, and accessible with a growing business, new users, data, and advanced functionalities included that will allow you to adjust the system according to your changing business needs.
• Pricing and deployment: You must know that the cost of CRM software that you are looking for for your business fits within your budget. Cost structure, including service fees, subscription costs, and any hidden fees.
• Data security and privacy: If the business handles sensitive customer data, Ensure that the CRM software complies with relevant industry regulations and standards (like GDPR, CCPA, and HIPAA).
• User Feedback: Analyze feedback on the CRM’s usability and interface. A user-friendly CRM can greatly reduce training time and foster user acceptance.

Key features to consider in CRM software

Let’s take a look at the key features to consider in customer relationship management:

• Contact Management: It is possible to contain information about the customer, disperse interactions, and maintain relationships.
• Sales Automation: Sales automation tools, sales pipeline management, lead management tools.
• Marketing Automation: Elements related to the company’s email marketing, the management of the campaigning, and the sectioning off of customers.
• Customer Service Tools: Customer support for Processing customer service inquiries and handling tickets and chats.
• Analytics and Reporting: Perceptions about sales, customers, and campaigns.
• Integration Capabilities: Integration with other software such as emails, social media, and accounting software.
• Customization Options: The flexibility that is offered by CRMs to fit the business needs by adding fields workflows or modifying the existing ones.
• Mobile Access: Possibilities of using CRM data on portable devices, through smartphone applications, or elaborated layouts of website pages.
• User Interface (UI) and User Experience (UX): Visibility, natural feel, and usability or, in other words, concepts such as employability, simplicity, and usability for the end user.
• Data Security: Security measures for customers’ data such as passwords, cryptography and other physical and logical barriers to customer’s data.
• Scalability: Scalability is the program’s capacity to adapt to changing business needs, such as accommodating the addition of more users and newer and more sophisticated capabilities.
• Customer Support: This is an online support facility that offers live support, tutorials, and a knowledge base of help resources.

8 Best Enterprise CRM Software in 2024

There are several corporate CRM software options on the market, each offering advanced features and functionalities that can be tailored to suit your company’s needs. In this article, we have provided detailed overviews of 8 top enterprise CRM solutions. From these options, you can select the best enterprise CRM software for your business. 

These top 8 enterprise customer relationship management software solutions aim to enhance productivity and streamline operations for your business.

Here are the detailed overviews of the top 8 corporate CRM software in 2024:

1. Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 CRM is a collection of innovative applications divided into several segments. This CRM allows the use of analytical information in decision-making and unites sales and marketing, which improves company management.

Microsoft Dynamics CRM is available as a hosted solution hosted with Microsoft or implemented internally. Though they might be comparable in technology, which is the platform, each comes with specific features in its implementation. It is suggested to go to Microsoft Dynamics 365 Partners with the right CRM implementation experience.

Features

• Unified customer View
• Marketing integration
• Sales automation
• AI-driven Insights
• Mobile Accessibility
• Security and Compliance

Pros and Cons

Pricing

• Business Central Essentials: from $70 per user per month
• Business Central Premium: from $100 per user per month
• Customer Service Professional: $50 per user per month
• Sales Professional: $65 per user per month

2. Monday CRM

Monday CRM is a leading enterprise CRM software provider that offers a fully customizable, dedicated sales platform. It is simple to set up and easy to use due to its highly and visually appealing interface. You can easily tailor your CRM to work for you without any development help.

With the Monday CRM features, you can effectively manage and discover how efficient you can be. It allows you to get closer to your customers and keep track of your pipelines, targets, and team performance. It offers robust automation to streamline processes.

Features

• Real-time insights
• Email composition 
• Activity management
• Sale forecasting
• Call logging
• Contact management
• Activity tracking

Pros and Cons

Pricing

• Basic: $12 seat/month
• Standard: $17 seat/month
• Pro: $28 seat/month
• Enterprise: Contact sales

3. HubSpot CRM

Hubspot is enterprise CRM software that you can easily customize to suit your organization’s specific needs. It provides a wide range of marketing functions, including advertising mailing, live chat support, traffic analysis, conversion analytics, and more. This robust system is particularly well-suited for business-to-business companies and IT firms, which offer better tools and features that align with their special requirements.

You can easily track and analyze sales activity in real-time with HubSpot CRM. It provides free CRM software and tools for your whole team. If you are looking for the best enterprise CRM features, then HobSpot can be the best option that offers enterprise software for marketing, sales, customer service, content management, and operations.

Features

• Email automation
• Live chat
• ROI analytics
• AI content writer
• Product library
• Facebook Messenger integration
• Campaign reporting
• Ad management

Pros and Cons

Pricing

• Lite at $45
• Professional: starts at $1,600
• Enterprise: starts at $5,000

4. Zoho CRM

Zoho is another best enterprise CRM Software providers. It lets you fully control business work and manage sales. It is built to serve businesses of all types. You can easily scale your sales with advanced workflow and a no-code function. Zoho provides a comprehensive 360-degree view that can deliver exponential value and a personalized experience to customers. 

This will ultimately help businesses to make data-driven decisions, optimize processes, and scale efficiently. As enterprise CRM software, Zoho not only enhances customer engagement but also streamlines operations, boosts productivity, and provides insightful analytics.

Features

• Process management
• Omnichannel support
• Sales enablement
• Canvas design studio
• Customization
• Sales force management

Pros and Cons

Pricing

• Standard: $14 per user per month (Billed annually)
• Professional: $23 per user per month (Billed annually)
• Enterprise: $40 per user per month (Billed annually)
• Ultimate: $52 per user per month (Billed annually)

5. Freshsales

Freshsales CRM enables you to grow your pipeline, boost conversions, and power productivity with an AI-powered, easy-to-use sales CRM. It helps you run smart sales campaigns to generate more leads and then capture, qualify, route, and track them with the power of Freddy AI.

With a combination of CRM and VoIP features, Freshsales stands out as one of the best and most useful solutions on the market. It is ideal for all sizes of businesses and is affordable and useful for businesses looking for VoIP functions along with CRM.

Features

• Table and Kanban view
• Activity timeline
• Chat campaigns
• Sales sequences
• Multiple sales pipelines
• Sales forecasting
• Custom sales activities

Pros and Cons

Pricing

• Growth: $9 /user/month, billed annually
• Pro: $39 /user/month, billed annually
• Enterprise: $59 /user/month, billed annually

6. Pipedrive CRM

Pipedrive is a well-known CRM software provider that helps you boost profits and increase productivity by automating and streamlining your workflows. With Pipedrive, you can drive more revenue. It has great features that help you prioritize deals, track performance, and predict revenue.

It has a very user-friendly interface and an easy-to-use CRM platform. You and your team can easily and quickly learn the software. It offers excellent features, including an AI sales assistant. You can make sales success inevitable with pipedrive. 

Features

• Insights and reports
• Processes, pipelines, and activities
• Semail segmentation
• Email marketing automation
• Project management automation
• Lead generation
• Task management

Pros and Cons

Pricing

• Essential: $14 per seat per month, billed annually
• Advanced: $34 per seat per month, billed annually
• Professional: $49 per seat per month, billed annually
• Power: $64 per seat per month, billed annually
• Enterprise: $99 per seat per month, billed annually

7. Zendesk CRM

Zendesk CRM helps you increase efficiency with task automation, lead and ideals scoring, and advanced permissions and roles. It is useful for growing sales teams. With Zendesk, you can deliver better customer experiences, boost team productivity, and get full pipeline visibility.

Zendesk is a CRM software solution for managing customer interactions using tickets, including customer support, online chat, and sales automation, is available. Online chat includes a chatbot for analyzing communication effectiveness through chat and agent reports.

Features

• Sales forecasting
• Performance metrics
• Analytics reporting and analytics
• Contact and deal management
• Email tracking and notification
• CRM mobile app

Pros and Cons

Pricing

• Suite team: $55 per agent/month, billed annually
• Suite growth: $89 per agent/month, billed annually
• Sute professional: $115 per agent/month, billed annually
• Suite enterprise: Talk to sales

8. Salesforce CRM

Salesforce CRM is the best CRM software provider for enterprises with simple UI/UX and useful insights. It  offers AI-powered platforms that empower your teams with the information they need to make the best decisions for every client. It is the best AI CRM that helps you unlace your teams.

It is the world’s most trusted CRM platform. It helps your teams work together from anywhere, including marketing, sales, commerce, service, and IT. Its open API code is a great advantage over other CRMs. 

Features

• Contact management
• Reports, dashboards, and analytics
• Cloud-based CRM
• Collaboration tools
• Sales forecasting
• Omni-channel support

Pros and Cons

Pricing

• Enterprise: $165 /user/month (Billed annually)
• Unlimited: $330 /user/month (Billed annually)
• Einstein 1 sales: $500 /user/month (Billed annually)

Conclusion

Choosing an appropriate enterprise client relationship management (CRM) software is the best decision for your business to grow and aims to enhance customer interactions. You must consider the features and functionality, scalability, flexibility, data management, and efficient customer support. 

By Carefully assessing these aspects and adapting them to business objectives, organizations can allocate their sales, marketing, and customer service teams to foster significant relationships with customers, which enhance operational efficiency and ultimately achieve sustainable success.

FAQs

Why is enterprise CRM important?

Enterprise CRM is important for your business because it provides a comprehensive customer view, enhances sales and marketing efficiency, improves customer service, facilitates data-driven decision-making, and is scalable and adaptable.

What features should I look for in enterprise CRM software?

Features you should look for in enterprise CRM software are:

• Scalability
• Customization
• Integration
• Security
• Advanced analytics
• Mobile Accessibility
• Customer support

How do I choose the best enterprise CRM software for my business?

To choose the best enterprise CRM software for your business, you should consider:

• Business size
• Specific needs
• Evaluate the CRM’s scalability
• Ease of use
• Pricing and plans
• Integration capabilities
• Users review

Is it worth investing in the best enterprise CRM software?

Yes, investing in the best enterprise CRM software can improve customer relationships, increase sales, and enhance operational efficiency. It’s a strategic investment that can deliver a significant return on investment over time.