The cloud phone system plays a crucial role in today’s business. Enterprises are progressively adopting virtual phones because they facilitate business calls, improve remote team collaboration, and automate workflows that significantly enhance agents’ productivity. 

If you are looking for a reliable and affordable business phone system, choose Dialaxy. It is the best Australian virtual number provider, which enables your business to establish a solid local presence in Australia at minimum investments. 

This blog provides information about the best Australian virtual phone number providers available. It enables the reader to choose the trustworthy provider for their business according to their budgets and needs.

Let’s get started. 🚀

What is an Australian Virtual Phone Number?

Australian Virtual Number is a cloud-based telephony system that allows individuals and professionals to make and receive inbound calls using VoIP technologies. A virtual number, or direct inward dialing (DID), is not tied to hardware, SIM cards, or telephone lines exclusively working via the Internet.

Therefore, unlike traditional phones, digital numbers allow businesses to reach Australian clients and customers anywhere, anytime, using a VoIP desk phone, laptop, cell phone, or softphone, streamlining remote communication

What are the types of Australian Virtual Phone Numbers?

A reliable virtual number provider such as Dialaxy offers businesses different phone numbers. Customers can choose the number that perfectly aligns with their budget and requirements. The four types of virtual phone numbers in Australia are:

I. Australian Virtual Mobile number

The Australian virtual mobile number is ideal for small and medium-sized businesses. It consists of 10 digits and begins with either 04 or 05

For instance, when the customer makes domestic calls, the dialing structure is 04XX XXX XXX

When calling an Australian number from outside the country, the international number dialing format is +61 4XX XXX XX.  Here, the ‘+’ signs represent an international access code, 61 a country code, and 4 signifies a mobile number

📝 0 is removed when calling an Australian number from outside the country.

II. Australian Landline (Local) number

Australian landlines or local numbers are best suited for companies willing to expand their business in Australia and build a local presence in the Australian market. The number consists of 10 digits with a national trunk prefix of 0.

The dialing format for calling a landline number of an Aussie living in Melbourne, Victoria, from another place in Australia is 02 XXXX XXXX. Here,

0: National trunk prefix

2: One-digit Area code of Melbourne 

XXXX XXXX: 8 – digit local number. 

When dialing the number from outside the country to the people living in Melbourne, the format is the same, but 0 is replaced by the country code, 61, with ‘+’ signs representing the international access code. So, the structure is +61 2 XXXX XXXX.

III. Australian Toll-free number

The toll-free number is ten digits long and allows customers to call your business for free. It begins with the prefix 1800 or 1300, followed by six-digit phone numbers. 

1800 is the most common toll-free number that does not charge customers for making calls, but with the prefix 1300, it has local phone call rates. So, the Dialing structure is 1800 XXX XXX.

Benefits of using Australian Virtual Phone Number for Business

The benefits of using an Australian Virtual Phone Number for business are:

A. Local presence

The company willing to expand its business in Australia must be aware of factors such as shifting economic stability, ongoing geopolitical tensions, and changing global trade networks. Also, managing the company in a new location is difficult due to language barriers, cultural differences, and time zones. 

Purchasing an Australian virtual number from a reputable provider such as Dialaxy can help overcome these challenges. These numbers come with advanced features such as video conferencing, interactive voice response, and SMS filters, which allow businesses to establish good relations with local Aussies. This ensures a local presence of your brand identity without having a physical office there. 

B. Budget-friendly

Setting up a virtual phone system is cost-effective, as it operates over the Internet, reducing expensive physical hardware and other infrastructure costs. Using digital numbers, startups, and small enterprises can significantly improve their budget allocation. 

Additionally, it facilitates business agents’ making international or long-distance calls at a lower rate with excellent call quality. 

C. Flexibility and Mobility 

Australian virtual numbers provide unparalleled flexibility to reach the global audience in real-time. These numbers are not tied to specific locations and solely depend on Internet connectivity. So, they allow businesses to stay connected and manage their communication from anywhere. 

The scalability features of Australian virtual numbers enable the business owner to add or remove services and lines as needed to accommodate change without additional investment. 

D. Voice Quality

Crystal clear sound quality is one of the most prominent features of Australian virtual phone numbers. It provides superior quality to standard phone numbers. The standard phone has poor voice quality because of weak signal, limited area coverage, or damage to the SIM card.

Apparent interaction is essential in business as it helps the agent perform better. It also ensures professionalism, fosters understanding and saves time by solving errors instantly. 

Top 12 Best Australian Virtual Phone Number Providers in 2024

There are multiple providers in the market. Predefine the goals and outcomes you want to achieve using the virtual number in your businesses. Then, it is essential to have a comprehensive understanding of the provider you choose. Before purchasing, you must consider pricing, cost, reliability, scalability, call quality, security, unified communication, and service provider credibility. 

The top 12 best Australian virtual phone number providers in 2024 are:

1. Dialaxy

Dialaxy is a reputable and leading provider of virtual services in 100+ countries. It is simple, inexpensive, and has a user-friendly interface. It also allows SMB businesses to extend their horizons in the Australian market and ensures seamless virtual interaction with the Aussie audience.

Businesses can improve customer service with powerful call, integration, notification, and message features. These features help streamline business communication, improve agents’ productivity, and boost revenue. 

It provides 7-day free trials and is supported on platforms like Android and Desktop. 

Pricing plan:

  1. Basic plan: $20 per user/month
  2. Plus plan: $17.99 per user/month
  3. Pro plan: $60 per user/month
  4. Enterprise: Contact sales teams

Features of Dialaxy are:

  • Text to Speech
  • Voicemail greetings
  • Call filters
  • Concurrent calls
  • CRM Integrations

2. Avoxi

Avoxi is a well-known virtual number provider that covers 150+ countries. Avoxi is ideal for small, medium, and large enterprises. It is supported on Windows, Mac, Android, and iOS devices. It provides a free 30-day trial period with no installation charge. 

Additionally, they are a simple and cost-effective communication option that securely delivers premium call quality. They also provide advanced features to help individuals or professionals streamline business communication and increase uptime and stability. 

AVOXI pricing:

  1. Launch Plan: USD 0 per user/month
  2. Contact Plan: USD 19.99 per user/month
  3. Engagement Enterprise Plan: USD 39.99 per user/month

The list of AVOXI features are:

  • Integration capabilities
  • Real-time reporting
  • Automatic Call Distribution
  • Voicemail Transcription
  • Call routing, Call monitoring, and call recording

3. Nextiva

Nextiva is a popular Australian virtual number provider. It is best suited for small, medium, and large businesses and assists them in connecting securely with their clients and customers. Nextiva is supported on Windows, Mac, Android, and iOS devices. It further provides a 30-day trial period so businesses can take their time to analyze its effectiveness. 

Nextivia’s pricing plan is. 

  1. Essential: $14.95 per user/month
  2. Professional: $20 per user/month
  3. Enterprise:$26.95 per user/month

The list of Nextiva’s key features includes: 

  • Advanced call management
  • Multichannel customer support
  • HIPAA-compliant
  • Survey Response Creating
  • Easy-to-use Analytics Tools
  • Integration Capabilities

4. Ooma

Ooma is a VoIP phone service provider for businesses, homes, and call centers. It can be customizable for any business size and provides a crystal connection for your business to make phone or video calls and text messaging. 

Ooma offers residential customers mobile-friendly home phone service and intelligent security solutions that keep them connected from anywhere.

It provides a 30-day free trial period and is supported on Windows and Mac devices. 

Ooma’s pricing plan is based on customer’s requirements.

The features of Ooma are:

  • Employee directory
  • Virtual extension
  • Call management
  • Employee directory
  • Employee directory

5. Dialpad

Dialpad is one of the outstanding VoIP companies that can help power your business communication and customer engagements. It’s an AI-powered app that allows teams to seamlessly connect, automate busywork, and connect customers to their respective agents, which drives sales and builds ROI. 

Dialpad is easy to set up, secure, and scale your business according to your requirements. It provides a 14-day free trial period. Additionally, it has integration capabilities with your existing apps, such as Zendesk, SalesForce, and Google Workspace. 

Pricing plan:

  1. Standard Plan: USD 15 per user/month
  2. Pro Plan: USD 25 per user/month
  3. Enterprise Plan: Customized pricing

Features of Dialpad are:

  • Peer-to-peer HD video
  • On-premise Gateway (OPG) solutions
  • Voice and IVR Recognition
  • Omnichannel support
  • Contact management

6. Freshdesk

Freshdesk is a top cloud phone provider in Australia. It provides excellent customer service for small and medium businesses. Businesses can easily purchase international, toll-free, vanity, and local numbers for more than 40 countries. 

Freshdesk is a simple, easy-to-use helpdesk system with intelligent automation that speeds up work. It is a well-liked option for companies looking to boost customer engagement. 

Furthermore, it provides a 21-day trial period and is supported on Windows, Mac, Android, and iOS devices. The pricing plan is based on the client’s requirements. 

The features of Freshdesk are:

  • Web callback service
  • Call quality monitoring
  • Agent call scripting
  • Customizable system
  • Highly reliable and secure

7. 8*8

8*8 is a renowned cloud phone system that offers outstanding customer service to help startups and large-scale enterprises expand their business in Australia.

With the virtual number from 8*8, the business can achieve greater efficiency and higher revenue, as it has call activity logs and AI-powered speech analytics features. 

8*8 is an Australian digital number provider with a 14-day trial period supported on Windows, Mac, Android, and iOS devices. 

Pricing plan:

  1. 8*8 Express: USD 12 per user/month
  2. X2: 24 per user/month
  3. X4: 44 per user/month

8*8 features include:

  • Third-party integration
  • Call transfer, call waiting, and call parking
  • Advanced reports and analytics
  • Inbound call management
  • Predictive outbound dialer

8. CallHippo

CallHippo is the fastest-growing virtual cloud phone service provider in Australia. It offers a variety of virtual numbers, such as local and toll-free numbers. 

Businesses of every size, from small to large enterprises, can use CallHippo to stay connected with diverse teams without additional fees. It offers 14 14-day free trial periods and is supported on Windows, Mac, Android, and iOS devices.

Pricing plan:

  1. Bronze plan: USD 16 per user/month
  2. Silver plan: USD 30 per user/month
  3. Platinum plan: USD 45 per user/month

CallHipp’s Features are:

  • Power Dialer
  • IVR
  • Automatic Call Distribution
  • Call Monitoring
  • Call Recording

9. TPG

TPG is a leading provider of virtual phone numbers in Australia for businesses of all sizes. It offers adaptable call-routing solutions to fit your business’s unique needs. Using the TPG provider’s features, your business can create pre-recorded responses based on the time, call volume, and caller’s location.

TPG has a 14-day trial period, and the pricing plan is based on the client’s requirements.  It is supported on Windows, Mac, Android, and iOS devices. 

The features of TPG are:

  • Speed dial codes
  • Auto-attendant
  • Do not disturb
  • Sequential ring
  • Unlimited calls to mobiles in Australia. 

10. Five9

Five9 is the leading cloud contact center that provides Australian virtual numbers for all sizes of enterprises. It helps businesses address unique customer communication needs from any location without geographical barriers. 

Furthermore, Five9 is simple to use, quick, and inexpensive. It employs AI to enhance customer experience and is supported on Windows, Mac, Android, and iOS devices. The pricing plans depend on the customer’s needs. 

Five9’s key features:

  • Call center solution
  • Workforce Optimization
  • Predictive Dialing
  • Omnichannel support

11. MiCloud Connect

Top Australian virtual number provider MiCloud Connect was created on Google Cloud. It is a reliable, safe provider compatible with HIPAA regulations and can be used by small, medium, and large enterprises. However, it can only be used on Windows and Mac platforms. 

It offers advanced features such as file sharing, screen sharing, video conferencing, sip trunking, voicemail, and texting to streamline virtual communication with remote teams and customers.

Furthermore, MiCloud Connect provides a 14-day trial period, and its pricing plan is based on the customers’ needs. 

Features of MiCloud are:

  • Direct agent routing
  • Mobile twinning
  • Data warehouse integration
  • Case management
  • Omnichannel contact center

12. CloudTalk

CloudTalk is a leading telecommunications service provider that automates the dialing procedure, allowing for faster call dialing. It is a VoIP business calling solution that can be used by SMB’s customer service and sales teams. 

CloudTalk provides international phone numbers from more than 70 different countries. It provides a 14-day trial period and is supported on various devices such as Windows, Mac, Android, and iOS.

Pricing plan:

  1. Starter: USD 30 per user/month 
  2. Essential: USD 40 per user/month
  3. Expert: USD 60 per user/month

Features of CloudTalk are:

  • IVR
  • CRM integration
  • Predictive Dialer
  • Automated Call Distribution (ACD) 

Conclusion

Virtual numbers play a significant role in today’s dynamic business. They are a cost-effective communication solution for companies willing to expand their horizons in the Australian market. 

Consider choosing a reliable provider such as Dialaxy. It is cost-effective, simple, and easy to use, with cutting-edge features such as intelligent call routing, unified callbox, IVR, call forwarding and many more. Such features enable your SMB to maximize revenue with minimum investment. Therefore, Dialaxy is one of the best VoIP business calling solutions for your business that is willing to reach an international market.

FAQs

What features should you consider before purchasing an Australian virtual phone number?

The features to consider before purchasing an Australian virtual phone number are:

  1. Call forwarding
  2. Call Routing
  3. Call Recording 
  4. IVR
  5. Call Analytics
  6. Number porting
  7. Click-to-call
  8. Voicemail
  9. Autodialer

Where can you use an Australian Virtual phone number?

The Australian virtual number is used in different sectors despite its types. The major areas include:

  1. Call center
  2. Travel and aviation
  3. Remote workspace
  4. Telecommunication
  5. Bank and finances
  6. Hospitals and health centers

How do you buy an Australian virtual phone number?

Customers can easily buy digital numbers from reliable providers such as Dialaxy. To purchase from Dialaxy, follow the steps provided. 

Step 1: Visit the Dialaxy website.

Step 2: Sign up for an account.

Step 3: Choose the country from the list of available countries.

Step 4: Choose the type of number you want.

Step 5: Make payments and necessary documents.

Step 6: Configure your settings and use the number for business or personal use. 

What are the advantages of using Australian digital numbers in your businesses? 

The advantages of using a digital number for your business are:

  1. Cost-effectiveness 
  2. Flexibility
  3. Scalability
  4. Maintains professionalism
  5. Campaign Analysis 
  6. Maximum uptime

What level of customer support is available from virtual phone number providers?

The virtual number providers offer various customer support, such as:

  1. Phone support
  2. Email support
  3. Live chat
  4. Training and Onboarding

Can virtual phone numbers be integrated with other business tools and software?

Typically, virtual phone number providers offer various customer support services, such as online knowledge bases, live chat, email help, and phone support. Businesses should select a provider that provides responsive customer assistance to handle problems or complaints quickly.

Prasanta Raut

Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.

Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.