Explore our comprehensive feature that best suits your business for enhanced communication. Discover now!
Purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center
Expand your business’s reach nationwide with a toll-free number accessible in the US, and Canada
Centralize all your numbers and users in one accessible location, regardless of their global distribution
Register multiple phone numbers for your agents and efficiently manage calls from various devices within a single system
Customize business hours for individual phone numbers, ensuring calls are received at your preferred time
Craft customized greetings for welcome and voicemail messages to enhance caller experience
Easily convert written text into spoken words using our cutting-edge Text-to-Speech functionality
Ensure seamless call routing to the appropriate team member every time by customizing your call distribution
An interactive customer menu, facilitating seamless navigation and access prior to connecting with an agent
Efficiently route calls to teams categorized by location, language, skill, or any other desired trait
Efficiently manage inbound customer calls and proactively engage in outreach using your business phone number
Enhance your reach and streamline communication, ideal for contact center operations
Access unlimited call history records for comprehensive tracking and analysis of each number
Efficiently manage multiple conversations with our seamless call holding feature from separate lines.
Access voicemail transcriptions conveniently through the Voicemail Logs section
Boost contact center insights with Call Recording: Capture key conversations for improved communication strategies
Customize your inbound calling journey to align with your business's unique needs and meet customers' expectations
Easily configure call forwarding for your Dialaxy phone numbers to ring web portals, landlines, or mobile apps
Automatically route calls to agents based on customer status, technical skills, or business requirements for efficient handling
Efficiently organize call logs by filtering them based on date and time, providing detailed and refined data.
Easily send and receive global text messages using your Dialaxy number with unlimited logs
Business texting from any registered line in Dialaxy, enabling instant SMS exchange while seamlessly integrating your CRM
Efficiently organize message logs by filtering them based on date and time, providing detailed and refined data
Silence conversations effortlessly with our convenient mute conversation feature to control over your messaging experience
Elevate drip campaigns with automated SMS messages, easily managed from your Dialaxy account
Craft your message, select the date and time, and leverage automation to deliver it precisely when desired
Access our web applications seamlessly on various web browsers for a versatile and user-friendly experience
Access our platform effortlessly on Android devices for a seamless cross-platform experience.
Access our desktop agent seamlessly on Mac, Windows, and Linux for a versatile user experience.
Make calls directly from your browser using the Dialaxy Chrome extension, eliminating the need to use your phone
Easily share your Dialaxy phone numbers with team members for seamless collaboration
Efficiently organize call, message, voicemail logs by filtering them based on date and time, providing detailed and refined data
Expand your agent group seamlessly for enhanced teamwork and productivity within your organization
Connect with an unlimited number of contacts, ensuring comprehensive communication coverage
Easily import and export bulk contacts for streamlined organization in CSV and Excel format
Receive incoming call alerts directly on your screen and initiate conversations instantly by clicking the banner.
Stay informed with mobile notifications, ensuring you never miss important updates or messages while on the go
Receive voicemails directly to your email account with attached recordings, ensuring seamless access and convenient playback
Stay updated with extension notification, helping you to manage task smoothly
Easily activate integrations with just one click from the Dialaxy admin dashboard, streamlining all settings management
Streamline your workflow with seamless CRM integrations compatible with leading CRM platforms, without switching tabs
Expand your network of shared contacts through Google Contacts, mobile phones, CSV files, or CRM integration
Automatically sync. data with your existing CRM, seamlessly consolidating all information into one unified system
Discover top-tier platforms compatible with Dialaxy for enhanced marketing, productivity, and CRM capabilities
Try Dialaxy live! Schedule your demo session today.
Connect Dialaxy with your favourite tools. View all integration
Find tailored industry based communication solutions for your business needs. Explore now!
Clear calls to advanced collaboration, get your startup's communication covered.
Prioritise patients first and ensure a safe communication.
Enhance customer communication for orders, complaints, and returns.
Maximise customer support for better travel experience.
Boost customer engagement, and manage high volumes of calls.
Maximise guest experience, streamline reservations, and optimize staff collaboration.
Provide franchise support, streamline operations, and ensure seamless collaboration.
Optimize team collaboration, client interactions, and consultations.
Enhance client service, claims processing, and agent collaboration.
Elevate candidate engagement, streamline interviews, and optimize team collaboration.
Enhance student engagement, streamline administrative tasks, and facilitate seamless collaboration.
Manage day to day operations, track shipments, and enhance team coordination.
Streamline inquiries, boost customer service, and team collaboration.
Answer property inquiries and manage client interaction smoothly.
Empower your small business with better communication channels.
Access valuable resources available for optimising your communication strategy. Explore now!
Stay updated with industry insights and tips on our blog.
Explore the advantages of upgrading to Dialaxy from your current VoIP system.
Maximize lead possibilities of your company with Local Phone Number
Get insights into who we are and what we stand for.
Explore inspiring success stories from our regular clients.
Discover A2P 10DLC solutions for reliable messaging.
Get access to our app for seamless communication on the go.
Find answers to common questions on our Help Center page.
Home - Virtual Number Providers - Top 12 Best Australian Virtual Phone Number Providers
Reviewed by : Prasanta Raut
The cloud phone system plays a crucial role in today’s business. Enterprises are progressively adopting virtual phones because they facilitate business calls, improve remote team collaboration, and automate workflows that significantly enhance agents’ productivity.
If you are looking for a reliable and affordable business phone system, choose Dialaxy. It is the best Australian virtual number provider, which enables your business to establish a solid local presence in Australia at minimum investments.
This blog provides information about the best Australian virtual phone number providers available. It enables the reader to choose the trustworthy provider for their business according to their budgets and needs.
Let’s get started. 🚀
Table of Content
Australian Virtual Number is a cloud-based telephony system that allows individuals and professionals to make and receive inbound calls using VoIP technologies. A virtual number, or direct inward dialing (DID), is not tied to hardware, SIM cards, or telephone lines exclusively working via the Internet.
Therefore, unlike traditional phones, digital numbers allow businesses to reach Australian clients and customers anywhere, anytime, using a VoIP desk phone, laptop, cell phone, or softphone, streamlining remote communication.
A reliable virtual number provider such as Dialaxy offers businesses different phone numbers. Customers can choose the number that perfectly aligns with their budget and requirements. The four types of virtual phone numbers in Australia are:
The Australian virtual mobile number is ideal for small and medium-sized businesses. It consists of 10 digits and begins with either 04 or 05.
For instance, when the customer makes domestic calls, the dialing structure is 04XX XXX XXX.
When calling an Australian number from outside the country, the international number dialing format is +61 4XX XXX XX. Here, the ‘+’ signs represent an international access code, 61 a country code, and 4 signifies a mobile number.
📝 0 is removed when calling an Australian number from outside the country.
Australian landlines or local numbers are best suited for companies willing to expand their business in Australia and build a local presence in the Australian market. The number consists of 10 digits with a national trunk prefix of 0.
The dialing format for calling a landline number of an Aussie living in Melbourne, Victoria, from another place in Australia is 02 XXXX XXXX. Here,
0: National trunk prefix
2: One-digit Area code of Melbourne
XXXX XXXX: 8 – digit local number.
When dialing the number from outside the country to the people living in Melbourne, the format is the same, but 0 is replaced by the country code, 61, with ‘+’ signs representing the international access code. So, the structure is +61 2 XXXX XXXX.
The toll-free number is ten digits long and allows customers to call your business for free. It begins with the prefix 1800 or 1300, followed by six-digit phone numbers.
1800 is the most common toll-free number that does not charge customers for making calls, but with the prefix 1300, it has local phone call rates. So, the Dialing structure is 1800 XXX XXX.
The benefits of using an Australian Virtual Phone Number for business are:
The company willing to expand its business in Australia must be aware of factors such as shifting economic stability, ongoing geopolitical tensions, and changing global trade networks. Also, managing the company in a new location is difficult due to language barriers, cultural differences, and time zones.
Purchasing an Australian virtual number from a reputable provider such as Dialaxy can help overcome these challenges. These numbers come with advanced features such as video conferencing, interactive voice response, and SMS filters, which allow businesses to establish good relations with local Aussies. This ensures a local presence of your brand identity without having a physical office there.
Setting up a virtual phone system is cost-effective, as it operates over the Internet, reducing expensive physical hardware and other infrastructure costs. Using digital numbers, startups, and small enterprises can significantly improve their budget allocation.
Additionally, it facilitates business agents’ making international or long-distance calls at a lower rate with excellent call quality.
Australian virtual numbers provide unparalleled flexibility to reach the global audience in real-time. These numbers are not tied to specific locations and solely depend on Internet connectivity. So, they allow businesses to stay connected and manage their communication from anywhere.
The scalability features of Australian virtual numbers enable the business owner to add or remove services and lines as needed to accommodate change without additional investment.
Crystal clear sound quality is one of the most prominent features of Australian virtual phone numbers. It provides superior quality to standard phone numbers. The standard phone has poor voice quality because of weak signal, limited area coverage, or damage to the SIM card.
Apparent interaction is essential in business as it helps the agent perform better. It also ensures professionalism, fosters understanding and saves time by solving errors instantly.
There are multiple providers in the market. Predefine the goals and outcomes you want to achieve using the virtual number in your businesses. Then, it is essential to have a comprehensive understanding of the provider you choose. Before purchasing, you must consider pricing, cost, reliability, scalability, call quality, security, unified communication, and service provider credibility.
The top 12 best Australian virtual phone number providers in 2024 are:
Dialaxy is a reputable and leading provider of virtual services in 100+ countries. It is simple, inexpensive, and has a user-friendly interface. It also allows SMB businesses to extend their horizons in the Australian market and ensures seamless virtual interaction with the Aussie audience.
Businesses can improve customer service with powerful call, integration, notification, and message features. These features help streamline business communication, improve agents’ productivity, and boost revenue.
It provides 7-day free trials and is supported on platforms like Android and Desktop.
Pricing plan:
Features of Dialaxy are:
Avoxi is a well-known virtual number provider that covers 150+ countries. Avoxi is ideal for small, medium, and large enterprises. It is supported on Windows, Mac, Android, and iOS devices. It provides a free 30-day trial period with no installation charge.
Additionally, they are a simple and cost-effective communication option that securely delivers premium call quality. They also provide advanced features to help individuals or professionals streamline business communication and increase uptime and stability.
AVOXI pricing:
The list of AVOXI features are:
Nextiva is a popular Australian virtual number provider. It is best suited for small, medium, and large businesses and assists them in connecting securely with their clients and customers. Nextiva is supported on Windows, Mac, Android, and iOS devices. It further provides a 30-day trial period so businesses can take their time to analyze its effectiveness.
Nextivia’s pricing plan is.
The list of Nextiva’s key features includes:
Ooma is a VoIP phone service provider for businesses, homes, and call centers. It can be customizable for any business size and provides a crystal connection for your business to make phone or video calls and text messaging.
Ooma offers residential customers mobile-friendly home phone service and intelligent security solutions that keep them connected from anywhere.
It provides a 30-day free trial period and is supported on Windows and Mac devices.
Ooma’s pricing plan is based on customer’s requirements.
The features of Ooma are:
Dialpad is one of the outstanding VoIP companies that can help power your business communication and customer engagements. It’s an AI-powered app that allows teams to seamlessly connect, automate busywork, and connect customers to their respective agents, which drives sales and builds ROI.
Dialpad is easy to set up, secure, and scale your business according to your requirements. It provides a 14-day free trial period. Additionally, it has integration capabilities with your existing apps, such as Zendesk, SalesForce, and Google Workspace.
Features of Dialpad are:
Freshdesk is a top cloud phone provider in Australia. It provides excellent customer service for small and medium businesses. Businesses can easily purchase international, toll-free, vanity, and local numbers for more than 40 countries.
Freshdesk is a simple, easy-to-use helpdesk system with intelligent automation that speeds up work. It is a well-liked option for companies looking to boost customer engagement.
Furthermore, it provides a 21-day trial period and is supported on Windows, Mac, Android, and iOS devices. The pricing plan is based on the client’s requirements.
The features of Freshdesk are:
8*8 is a renowned cloud phone system that offers outstanding customer service to help startups and large-scale enterprises expand their business in Australia.
With the virtual number from 8*8, the business can achieve greater efficiency and higher revenue, as it has call activity logs and AI-powered speech analytics features.
8*8 is an Australian digital number provider with a 14-day trial period supported on Windows, Mac, Android, and iOS devices.
8*8 features include:
CallHippo is the fastest-growing virtual cloud phone service provider in Australia. It offers a variety of virtual numbers, such as local and toll-free numbers.
Businesses of every size, from small to large enterprises, can use CallHippo to stay connected with diverse teams without additional fees. It offers 14 14-day free trial periods and is supported on Windows, Mac, Android, and iOS devices.
CallHipp’s Features are:
TPG is a leading provider of virtual phone numbers in Australia for businesses of all sizes. It offers adaptable call-routing solutions to fit your business’s unique needs. Using the TPG provider’s features, your business can create pre-recorded responses based on the time, call volume, and caller’s location.
TPG has a 14-day trial period, and the pricing plan is based on the client’s requirements. It is supported on Windows, Mac, Android, and iOS devices.
The features of TPG are:
Five9 is the leading cloud contact center that provides Australian virtual numbers for all sizes of enterprises. It helps businesses address unique customer communication needs from any location without geographical barriers.
Furthermore, Five9 is simple to use, quick, and inexpensive. It employs AI to enhance customer experience and is supported on Windows, Mac, Android, and iOS devices. The pricing plans depend on the customer’s needs.
Five9’s key features:
Top Australian virtual number provider MiCloud Connect was created on Google Cloud. It is a reliable, safe provider compatible with HIPAA regulations and can be used by small, medium, and large enterprises. However, it can only be used on Windows and Mac platforms.
It offers advanced features such as file sharing, screen sharing, video conferencing, sip trunking, voicemail, and texting to streamline virtual communication with remote teams and customers.
Furthermore, MiCloud Connect provides a 14-day trial period, and its pricing plan is based on the customers’ needs.
Features of MiCloud are:
CloudTalk is a leading telecommunications service provider that automates the dialing procedure, allowing for faster call dialing. It is a VoIP business calling solution that can be used by SMB’s customer service and sales teams.
CloudTalk provides international phone numbers from more than 70 different countries. It provides a 14-day trial period and is supported on various devices such as Windows, Mac, Android, and iOS.
Features of CloudTalk are:
Virtual numbers play a significant role in today’s dynamic business. They are a cost-effective communication solution for companies willing to expand their horizons in the Australian market.
Consider choosing a reliable provider such as Dialaxy. It is cost-effective, simple, and easy to use, with cutting-edge features such as intelligent call routing, unified callbox, IVR, call forwarding and many more. Such features enable your SMB to maximize revenue with minimum investment. Therefore, Dialaxy is one of the best VoIP business calling solutions for your business that is willing to reach an international market.
The features to consider before purchasing an Australian virtual phone number are:
The Australian virtual number is used in different sectors despite its types. The major areas include:
Customers can easily buy digital numbers from reliable providers such as Dialaxy. To purchase from Dialaxy, follow the steps provided.
Step 1: Visit the Dialaxy website.
Step 2: Sign up for an account.
Step 3: Choose the country from the list of available countries.
Step 4: Choose the type of number you want.
Step 5: Make payments and necessary documents.
Step 6: Configure your settings and use the number for business or personal use.
The advantages of using a digital number for your business are:
The virtual number providers offer various customer support, such as:
Typically, virtual phone number providers offer various customer support services, such as online knowledge bases, live chat, email help, and phone support. Businesses should select a provider that provides responsive customer assistance to handle problems or complaints quickly.
Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.
Prasanta Raut