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Home - Comparison blog - Aircall vs Dialaxy: Unveiling the Best VoIP Solution for Your Business Needs
Reviewed by : Prasanta Raut
Delivering outstanding customer service is foremost for companies willing to survive today’s highly competitive business landscape. However, many businesses find it challenging due to rising contact volumes, personnel shortages, and customer demands.
If you are confused about choosing the best VoIP provider, we have you covered.
There are many contact center solution options available in the market. Choosing the right one from a large number can be overwhelming for startups and small businesses. Therefore, this blog presents two leading business phone systems, Dialaxy and Aircall, to help you make decisions.
This blog will provide detailed information on the difference between Aircall vs Dialaxy and help you choose the right VoIP solution to meet your communication needs.
So, let’s dive in. 🚀
Table of Content
Dialaxy is a cloud-based contact center solution with user-friendly interfaces that provides virtual numbers from 100+ countries for seamless collaboration via desktop, mobile, and web communication. The advanced VoIP phones enable businesses to extend their horizons in the international market at a cost-effective price. It has over 100 integration capabilities, ensuring efficient workflows and hassle-free business communication. Its pricing plan starts at $20 monthly with a free 7-day trial.
Aircall is a leading cloud-based telephony system with advanced call recording, monitoring, routing, IVR, and analytics features. These features enhance business connections and communication with your global audience. It also supports seamless CRM integration with helpdesk tools like HubSpot and Salesforce. The business owner can purchase an Aircall essential plan at $30/user/month.
Dialaxy:
Dialaxy has an appealing and user-friendly interface that helps businesses of all sizes tackle daily calls and SMS instantly without hopping between apps. It is supported on devices and platforms like the web, Windows, Mac, Linux, mobile, and iOS, helping your agents stay connected and streamline communication across all gadgets. Furthermore, it is easy to install and configure with a simple UI. Thus, the tools can be used efficiently by both beginners and experts.
Aircall:
Aircall has a simple, user-friendly interface with clear and concise visual components. It also has input components and navigational help, such as text boxes, checkboxes, buttons, and search bars, to prevent customers from wandering around. These easy-to-use features are combined to produce a unified and user-friendly experience for users of all experience and ability levels.
Let’s compare the pricing plan for Dialaxy and Aircall.
(5 user)
(3 minimum users in both plans)
Dialaxy is a leading VoIP solution trusted by top industry leaders for its excellence in ensuring seamless communication and unparalleled efficiency. It provides around-the-clock service, which significantly helps businesses meet customer expectations. It supports over 100+ integrations and can be easily deployed on various devices and platforms, such as Windows, IOS, and Android Mobile applications. Thus, it is one of many enterprises’ most trusted contact center solutions.
Here’s what our customer said about us.
Sarah Rodriguez, Co-founder, Tech Innovate
“Dialaxy has been a game-changer for our startup, revolutionizing our communication strategies. The comprehensive features for monitoring and optimizing communication activities have proven invaluable, enabling us to streamline operations and enhance productivity. Its impact on our efficiency cannot be overstated.”
Mike Thompson, Business Consultant, Tech Trends innovations
“As a business consultant constantly on the move, I’ve found Dialaxy invaluable. Its features, including call recording and analytics, have enhanced my ability to review and analyze client interactions. By leveraging these tools, I’ve identified areas for improvement in my communication skills and tailored my approach to better service my client’s needs. Dialaxy has become an indispensable asset in my toolkit, and I wholeheartedly recommend it to professionals seeking to optimize their workflow and enhance client relationships.”
Aircall is also one of the best VoIP solutions for businesses. It is easy to use and has a user-friendly interface, helping customers from different backgrounds use the Aircall features effectively. Ultimately, it also helps increase calls per day and response rates. Therefore, many enterprises prefer it to elevate their business.
Here are Aircall’s customers’ reviews.
Guillermo M,
Amazing VoIP Service
“Best-in-class account customer support and account management, with kind, dedicated professionals who truly care about their jobs. The sound quality is also excellent. I have rarely experienced any issues. Highly recommended.”
Carter S
We are delighted with the service.
“Setting up hunt groups and call forwarding is a huge benefit for our company, and with Aircall’s system, everything is working better than expected. Sarah was also wonderful to work with and helped us through the process. We are delighted with the service.”
The essential factors to consider when choosing between Aircall and Dialaxy are:
Dialaxy and Aircall are cloud-based contact center solutions with standard features like CRM integration, call transcription, and analytics that streamline customer and client interaction in different time zones. Despite some similarities, Dialaxy has unique features such as customizable workflow and multichannel support. Likewise, Aircall features include AI-generated call summaries. Thus, businesses can choose any VoIP solution based on their requirements.
Before choosing the software, the business owner must consider the capability of CRM integration with other helpdesk tools. Integration capabilities are essential for modern businesses because they enable companies to automate processes and share data across different systems, significantly increasing productivity, efficiency, and customer happiness. So, choose the VoIP solution wisely based on your requirements for specific business systems and applications.
Price is an essential factor to consider when selecting the software solution. Dialaxy is cost-effective, with the crucial plan starting at $20/user/month compared to Aircall’s starting at $40/user/month. Therefore, Dialaxy is a budget-friendly option for small and medium-sized businesses.
Language plays a significant role when conducting business in the international market. For instance, if the entrepreneur is willing to expand their business in German, then Aircall is the best choice as it offers German language assistance.
The pricing plans for Dialaxy and Aircall are given below.
Dialaxy has over 100+ integrations with the most popular CRM and Helpdesk tools, such as
AirCall has more than 100 integrations, 22 of which have to do with CRM tools.
Dialaxy provides customer support via:
AirCall provides customer support via
The features offered by Dialaxy are:
The features offered by Aircall are:
The advantages include:
Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.
Prasanta Raut