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Home - Tips - Ways To Keep VoIP Connected During a Power Outage
Reviewed by : Prasanta Raut
We’ve all been there; the power is out, and suddenly, there is silence on the line. The power outage has happened again! But guess what? There are ways to keep VoIP connected during a power outage.
Interested? 🤔
Then, get ready to learn some easy tricks and tools to make your voice heard and connect with others, even when the lights are gone.
So, in this blog, we will cover the best ways to keep VoIP connected during a power outage.
Let’s start! 🚀
Table of Content
Voice over Internet Protocol, or simple VoIP, has revolutionized voice communication, which sends voice as data packets over the Internet instead of dedicated phone lines. This means users can connect with anyone in the world with an internet connection and a device that supports an internet connection.
This technology works by changing voice to data where the microphone captures the voice. This voice is then converted into digital data. After that, the data is compressed efficiently, split into packets, and sent over the internet just like other online data. At the receiving end, the packets are reassembled and converted back into your voice.
According to VCC, businesses can lose between $100,000 and $5 million in a single hour of power outage.
So, businesses must implement effective measures to maintain connectivity during power outages. How? Let’s see.
When outages occur, business phone networks depending on internal electricity supply can totally halt. This is troublesome for businesses as it stops their activities, causing more downtime and dropped revenue.
However, this can be avoided by maintaining a VoIP connection during power outages. VoIP backed with alternatives such as UPS or mobile data lessens any downtime and maintains a steady income flow.
Customers often feel the need to reach out to companies at all hours. Being unreachable due to interruptions can cause worry and annoyance for clients. By keeping the connectivity service ongoing, companies stay available for customer outreach. They can settle issues and share news about what’s happening. This consistent communication helps build trust and customer relationships.
How a company handles a crisis can shape how people see it. If businesses keep the conversation alive and serve customers during any problems, they earn more trust and respect. This improves their image, and helps keep customers and stake holders committed.
Companies having strong communication systems can continue working even when there are outages. This separates them from competitors whose communication systems stop completely. Showing readiness, trustworthiness, and dedication to customer service can potentially attract new clients and partners.
Putting money into backup power options such as UPS for different devices might be cheaper than keeping backup generators for whole office blocks. In addition, businesses might lose customers and revenue if they are unable to communicate in times of power outages. So, maintaining connectivity is always great for cost and loss reduction.
VoIP doesn’t function when the internet is not available. VoIP technology needs the internet to send voice data in packets. With no internet, these packets have no destination, making a VoIP call connection impossible.
However, there are some ways you can mitigate the effects in case the internet goes down. How? Let’s see.
Keeping your phone system running during a power cut? A great way to overcome this problem is to use a backup power source like an Uninterruptible Power Supply or simply UPS. To restore connectivity, you need to connect the following things to the UPS so they turn on
This solution will only work if your internet provider is unaffected by the power outage for a short time. A regular UPS keeps a VoIP phone system going for about six hours. Power cut lasting more than that? There’s another trick up your sleeve.
Another great way to deal with VoIP power outages is to connect your phone system with a Mobile app. With a VoIP phone system, you can answer calls anytime, anywhere. No need for an on-premises internet connection or power.
Even during an outage, your phone’s battery should get you through any business calls. Moreover, a power bank can seal the deal as a charged battery can support heavy usage. So, all you need is your backup battery, and you’re good to go.
Dialaxy offers a free business phone app for users to complement their phone service. After you download it, sign in, and you can begin taking calls in minutes.
Another way is just to re route all your calls to a new number or place or phone. If you send calls to a different number or mobile, you will have full control of incoming calls, but making calls using your work number isn’t possible unless linked through a mobile app or web softphone.
The coolest part? Our support team can easily set this up for you. We understand that a power outage is hard enough, so we strive to simplify this process for you!
Can’t answer calls on your smartphone? No worries. Callers can still leave voicemails. Unlike old-fashioned landlines, the VoIP service handles voicemail, even in a blackout. You can get voicemail in your email, too, if you’ve activated voicemail to email. It’s a handy feature. You can listen to messages, share them with team members, or reply once the power returns.
🤔 You might also be interested in What Is VoIP QoS and How Does It Make Your Calls Better?
Power outages are an uncontrollable event. But you’ve got options to ensure your VoIP phone system stays connected. It’s simple! Stick to these four guidelines, and even a power outage won’t leave your business communication high and dry.
One of the best ways to prevent disconnection from Power outages is to choose a reliable VoIP provider. Reliable VoIP providers offer various features like Call forwarding and Call to Voicemail, which can be very crucial to maintaining connectivity during power outages.
If you are thinking of implementing VoIP in your business communication, then consider Dialaxy, a leading cloud VoIP service provider known for its advanced features and integration. This provider has a great uptime and is trusted by customers in over 100 countries.
📗Related Blog: How to choose a VoIP phone service for business
A great trick for protecting your calls against power or web failures is to forward calls when your VoIP phone can’t be reached. VoIP phones are always in touch with a VoIP provider. The provider knows when your office phone or computer can’t be accessed.
You can turn on auto call forwarding to a different phone, like your mobile, so you never miss a call. This special feature is called Call Forwarding.
Power outages can be difficult for some businesses, especially for offices that function like call centers and handle numerous incoming calls. Quick actions are essential to avoid any dropped calls.
Does your company have many branches? Redirect all the calls to another branch. This is a well-known quick fix used by call centers in power outages. The idea is to transfer all calls to a remote team or team in another location.
Lastly, have a backup for your Internet Service Provider (ISP). Voice over IP requires a fast, responsive internet. A high-speed wireless internet provider could be a viable backup.
For example, the advanced 4G LTE technology allows a mobile provider to act as an alternative ISP for your office. Just have an LTE modem handy and switch it on during any web outages to regain internet access.
Summing up, staying connected during a power outage is critical to maintaining business continuity, especially at a time when customers might want to connect with you at any time. So, it might be a good time to consider implementing ways to keep VoIP connected during a power outage.
If you are having second thoughts about its importance, consider reading the advantages we have mentioned above.
Finally, if you are having issues with your current provider for not offering great service during power outages or if you are thinking about implementing a VoIP system for the first time, Dialaxy might be the best option for you.
If you are using a Desktop VoIP phone, your VoIP will not work during a power outage. However, if you are using a mobile VoIP or cloud-based VoIP, they can continue to work during the power outage.
If you are using VoIP and want to stay connected during a power outage, you can do the following things.
You can use VoIP without the Internet by implementing the following:
Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.
Prasanta Raut