Explore our comprehensive feature that best suits your business for enhanced communication. Discover now!
Purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center
Expand your business’s reach nationwide with a toll-free number accessible in the US, and Canada
Centralize all your numbers and users in one accessible location, regardless of their global distribution
Register multiple phone numbers for your agents and efficiently manage calls from various devices within a single system
Customize business hours for individual phone numbers, ensuring calls are received at your preferred time
Craft customized greetings for welcome and voicemail messages to enhance caller experience
Easily convert written text into spoken words using our cutting-edge Text-to-Speech functionality
Ensure seamless call routing to the appropriate team member every time by customizing your call distribution
An interactive customer menu, facilitating seamless navigation and access prior to connecting with an agent
Efficiently route calls to teams categorized by location, language, skill, or any other desired trait
Enhance your reach and streamline communication, ideal for contact center operations
Access unlimited call history records for comprehensive tracking and analysis of each number
Efficiently manage multiple conversations with our seamless call holding feature from separate lines.
Access voicemail transcriptions conveniently through the Voicemail Logs section
Boost contact center insights with Call Recording: Capture key conversations for improved communication strategies
Customize your inbound calling journey to align with your business's unique needs and meet customers' expectations
Easily configure call forwarding for your Dialaxy phone numbers to ring web portals, landlines, or mobile apps
Automatically route calls to agents based on customer status, technical skills, or business requirements for efficient handling
Efficiently organize call logs by filtering them based on date and time, providing detailed and refined data.
Easily send and receive global text messages using your Dialaxy number with unlimited logs
Business texting from any registered line in Dialaxy, enabling instant SMS exchange while seamlessly integrating your CRM
Efficiently organize message logs by filtering them based on date and time, providing detailed and refined data
Silence conversations effortlessly with our convenient mute conversation feature to control over your messaging experience
Elevate drip campaigns with automated SMS messages, easily managed from your Dialaxy account
Automate messages with the schedule SMS feature for business to improve communication and boost productivity by sending texts at the perfect time.
Effortlessly schedule MMS for your business to automate multimedia messages, engage customers, and enhance your marketing campaigns.
Access our web applications seamlessly on various web browsers for a versatile and user-friendly experience
Unlock the full potential of our mobile app for effortless communication on the go. Explore intuitive features tailored for convenience and productivity
Access our desktop agent seamlessly on Mac, Windows, and Linux for a versatile user experience.
Make calls directly from your browser using the Dialaxy Chrome extension, eliminating the need to use your phone
Easily share your Dialaxy phone numbers with team members for seamless collaboration
Efficiently organize call, message, voicemail logs by filtering them based on date and time, providing detailed and refined data
Expand your agent group seamlessly for enhanced teamwork and productivity within your organization
Connect with an unlimited number of contacts, ensuring comprehensive communication coverage
Easily import and export bulk contacts for streamlined organization in CSV and Excel format
Receive incoming call alerts directly on your screen and initiate conversations instantly by clicking the banner.
Stay informed with mobile notifications, ensuring you never miss important updates or messages while on the go
Receive voicemails directly to your email account with attached recordings, ensuring seamless access and convenient playback
Stay updated with extension notification, helping you to manage task smoothly
Easily activate integrations with just one click from the Dialaxy admin dashboard, streamlining all settings management
Streamline your workflow with seamless CRM integrations compatible with leading CRM platforms, without switching tabs
Expand your network of shared contacts through Google Contacts, mobile phones, CSV files, or CRM integration
Automatically sync. data with your existing CRM, seamlessly consolidating all information into one unified system
Discover top-tier platforms compatible with Dialaxy for enhanced marketing, productivity, and CRM capabilities
Try Dialaxy live! Schedule your demo session today.
Connect Dialaxy with your favourite tools. View all integration
Find tailored industry based communication solutions for your business needs. Explore now!
Clear calls to advanced collaboration, get your startup's communication covered.
Prioritise patients first and ensure a safe communication.
Enhance customer communication for orders, complaints, and returns.
Maximise customer support for better travel experience.
Boost customer engagement, and manage high volumes of calls.
Maximise guest experience, streamline reservations, and optimize staff collaboration.
Provide franchise support, streamline operations, and ensure seamless collaboration.
Optimize team collaboration, client interactions, and consultations.
Enhance client service, claims processing, and agent collaboration.
Elevate candidate engagement, streamline interviews, and optimize team collaboration.
Enhance student engagement, streamline administrative tasks, and facilitate seamless collaboration.
Manage day to day operations, track shipments, and enhance team coordination.
Streamline inquiries, boost customer service, and team collaboration.
Answer property inquiries and manage client interaction smoothly.
Empower your small business with better communication channels.
Access valuable resources available for optimising your communication strategy. Explore now!
Stay updated with industry insights and tips on our blog.
Explore the advantages of upgrading to Dialaxy from your current VoIP system.
Maximize lead possibilities of your company with Local Phone Number
Get insights into who we are and what we stand for.
Explore inspiring success stories from our regular clients.
Discover A2P 10DLC solutions for reliable messaging.
Get access to our app for seamless communication on the go.
Find answers to common questions on our Help Center page.
Home - VoIP Service - How to Do Call Forwarding: Redirecting Calls to Another Number or Device
Reviewed by : Prasanta Raut
Call forwarding has become a necessary feature for businesses and individuals as calling is key to conveying information and understanding each other. It doesn’t matter whether you run a small business, a medium-sized company, or a large corporation, call forwarding can improve your incoming calls and decrease missed calls.
However, not everyone is aware of this feature and knows the way to do call forwarding. You don’t need to worry from now on because this article will cover everything about call forwarding.
If you read till the end, you will learn all about call forwarding, including its types, step-by-step ways for how to do call forwarding to another number or device, tips to use this feature effectively, and more.
Table of Content
The term “Call Forwarding” is used differently in various use cases but in simple language, it is the act of setting up a phone number to redirect incoming calls to an alternative phone number. Calls are redirected on a given condition, such as when a person or a business is engaged in another call, on vacation, or during after-business hours.
The term call forwarding is synonymously used as “call transfer.” It is helpful for call centers and businesses to ensure no incoming call goes unanswered and calls are automatically redirected to different numbers.
Advanced VoIP phone system allows you to arrange call-forwarding settings that best suit your needs. It has become an essential component in today’s competitive business landscape as it was in the past.
The type of call-forwarding determines its activation for different scenarios and can be used to achieve a variety of different outcomes. There are many types of call forwarding, but majorly, they are classified into two categories: immediate and conditional call forwarding. Let’s discuss both of them in detail.
Immediate call forwarding, also described as instant call forwarding, lets you redirect all incoming calls to another phone number as soon as they ring without the need for the original recipient to answer the call first.
By activating this feature, any calls made to a specified number will be automatically routed to the forwarding number. This feature is especially useful to ensure all calls are answered quickly during urgent situations.
Conditional call forwarding allows you to automatically forward incoming calls to another phone number based on the given conditions. You can set up different criteria and scenarios to ensure calls are transferred in specific conditions. Here are the conditional call forwarding scenarios.
A person is talking with another person, so the user’s status is busy, and can only receive one call at a single time. So, the new call is forwarded to another phone number.
The incoming phone call will ring for some time. If the call is not picked up, the call will be forwarded to the forwarding number.
When the user’s phone is not accessible in situations such as when mobile phones get disconnected from the network or during power loss, the call will be forwarded to the alternative phone number.
Setting up call forwarding requires you to follow some simple steps. Both immediate and conditional call forwarding almost have the same process, but conditional call forwarding requires additional steps to follow. Here is a step-by-step guide to setting up these call-forwarding options.
Accessing call-forwarding settings might vary on Android and iPhone operating systems. Here’s how you can access it:
For Android users, open the phone app, tap the three-dot menu button in the right corner, and go to settings. Select calling accounts, tap on your main SIM, and select call forwarding.
For iPhone users, go to the settings app, click on Phone, and select call forwarding.
Once you have accessed the call forwarding setting, enter the phone number to which you want to forward your calls. You can enter either landline or mobile number.
Now, you can enable the call forwarding option by tapping the turn-on button. To disable it, simply tap the turn-off button.
If you are an Android user, open the phone app, tap the three-dot menu button in the right corner, and go to settings. Select calling accounts, tap on your main SIM, select call forwarding, and choose ‘Conditional Call Forwarding.”
If you are an iPhone user, go to the settings app, click on Phone, select call forwarding, and choose “Conditional Call Forwarding.”
After choosing the conditional call forwarding setting, you need to select the type of call forwarding you want to set up. This might include “Forward when busy,” “Forward when unanswered,” and “Forward when unreachable.” Select the condition you want to apply for.
Now, specify forwarding numbers for each condition, as you might want to assign different phone numbers for different conditions. You can set the same number for each condition as well.
Enable conditional call forwarding by tapping the turn-on button. If you don’t need this option, tap the turn-off button to disable it.
In some cases, call forwarding might work differently than you want. You can do some simple practices to troubleshoot call forwarding issues. Here are a few things to check:
Here are some common issues and solutions for call forwarding.
There might be various reasons why your call forwarding is not working. The most common reason might be a mismatch between settings and the operating system. Further, you might have mistakenly messed up the settings, which also happens usually.
You can do the following things to solve the call forwarding not working issue:
The primary goal of call forwarding is to forward your incoming calls to the phone number that is most relevant and convenient to you. However, sometimes it might route to the wrong phone. To fix this issue, implement these practices:
Due to poor signal strength and other connectivity issues, the incoming calls might not be properly forwarded to the intended phone number. You can follow the given steps to resolve this issue.
Consider implementing these tips to get the most out of the call-forwarding feature and eliminate various call-forwarding problems. These tips will help your call-forwarding operation be effective.
Choosing the right call forwarding method: Choose the right type of call forwarding that meets your needs. You can choose no-answer call forwarding, busy call forwarding, immediate call forwarding, and more.
Using a reliable forwarding number: Choosing a reliable forwarding number is crucial as you have to make sure you can access it when you need it. A reliable phone number might be your trusted friend or family number, your work phone number, or your home phone number.
Updating forwarding phone number: Make sure to update the forwarding number if you keep changing your phone number.
Testing call forwarding: Keep testing your call forwarding to ensure it works properly and find bottlenecks to make changes.
Checking the fees: You must be aware that some phone carriers charge fees for call forwarding, so check your carrier to see if they charge any fees.
Disabling call forwarding when not needed: To prevent calls from being forwarded unintentionally, turn off call forwarding when not needed.
You can forward the incoming calls from your smartphone to another number. It will help to answer calls in situations where you cannot pick up the call but still want to receive important calls.
You can set up call forwarding on mobile phones by opening your phone’s settings, selecting calling accounts, and call forwarding. Just enter the forwarding number and click the switch-on button to enable immediate call forwarding.
Furthermore, if you want to enable conditional call forwarding, go to your phone’s settings, select calling accounts, tap on call forwarding, and choose conditional call forwarding. Select the type of conditional call forwarding, enter the phone number, and tap on the switch-on button.
A landline is traditionally an analog phone line that uses copper wires or fiber optic cables for communication. In the landline phone system, voice travels along a physical line to connect with the caller.
Call forwarding on landlines works similarly to smartphones. To set up call forwarding on landlines, dial asterisk seven two (*72) on your landline phone and wait for a dial tone. Enter the 10-digit number of the cell phone where you would like to forward your calls and press the pound button (#) to get confirmation of activation.
The advancement of VoIP technology has made call forwarding more convenient. Voice over Internet Protocol (VoIP) makes phone calls through the Internet. So, instead of using traditional phone lines, it uses the Internet to make calls.
To set up call forwarding on VoIP services, log in to your VoIP account and look for the call forwarding settings. Enter the forwarding number, either landline or mobile number, and select the forwarding conditions, like “Always,” “Busy,” or “No answer.”
Now, the incoming call will be routed to the forwarding number you provided through the Internet. If you no longer need the service, you can disable it by returning to your VoIP settings and tapping disable the forwarding option.
Call forwarding has made our day-to-day calling convenient; however, looking at privacy and security considerations is significant. Here are some things to consider:
You have to be aware of the information that is being shared during forwarded calls. Make sure the forwarding number is secure and is not easily accessible by others. Avoid forwarding calls that involve sensitive information and private conversations.
Further, hide the original caller’s number on the call forwarding receiver, as there is a high chance the caller’s ID is shown. Ensure to show only information that is required.
Securing forwarding settings is crucial to protect yourself from potential threats and attacks. Consider using strong and unique passwords that other people can’t guess easily.
If you are a landline user, frequently change the default forwarding codes provided by your phone company to prevent your settings from unauthorized access. Moreover, keep monitoring call forwarding activities. If you sense unusual activities, investigate promptly and make adjustments.
Call forwarding is a powerful tool to enhance your personal and business calling experience. It ensures you don’t miss a single incoming call, and every call is answered. There are two types of call forwarding: immediate and conditional call forwarding. In conditional call forwarding, you set conditions to forward calls in different situations, but immediate call forwarding doesn’t require setting conditions.
Call forwarding features can be set up on smartphones, landlines, and VoIP services. You can follow the step-by-step guide given above to set it up. Call forwarding might not work in your favor if you don’t apply good practices.
To ensure your call forwarding operation is smooth and consistent, choose the right call forwarding method, use a reliable forwarding number, regularly test call forwarding, and keep updating the forwarding number if you change your phone number.
Yes, you can redirect your calls to another phone. Call forwarding helps you forward any incoming calls to another phone number or device.
You can redirect incoming calls to another number by enabling the call forwarding option in your settings menu. To enable it, go to settings. Select calling accounts, tap on your main SIM, select call forwarding, choose “Call Forwarding,” and enable it.
Your mobile phone won’t ring when you receive a call when Call Forwarding is enabled. The call will be sent to the number receiving your forwarded calls.
Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.
Prasanta Raut