Top 10 Magic Jack Alternatives – With Features & Reviews

If you’re using magicJack and not satisfied with their service, you’ve arrived at the right place. 

VoIP service providers have come a long way and have evolved ever since. At present, VoIP services are not just for international calling but also come with advanced analytics and business communication tools. 

So, what can be the alternative service provider that you’re using?

In this article, we will discuss what magicJack is, why businesses look for magicJack alternatives, things to consider while selecting the service provider, and the top 10 best alternatives for magicJack. 

So, let’s get into it. 

What is magicJack?

magicJack is a VoIP telephony system service that lets you manage an unlimited amount of calls and voicemails using your internet connection. 

Evolved in 2007, It was once hardware that was inserted into the USB port on computers. but now, it has evolved into the new MagicJack Plus, which has an Ethernet connection that you can plug straight into the router.

At present, magicJack for Business only needs a computer or an Android or iOS phone, unlike the original magicJack gadget, which needed a physical setup. 

Key features of magicJack

• Affordable VoIP Service: Offers unlimited calling to the U.S., Canada, and select international locations at a low cost.
• Portable and Compact Device: The small, easy-to-carry device can be used at home or while traveling.
• Simple Setup: Quick and user-friendly installation by connecting to a computer, router, or modem.
• Enhanced Calling Features: Includes voicemail, call forwarding, Caller ID, CNAM, call waiting, and 911 emergency calls.
• Mobile App Support: Allows users to make and receive calls on their smartphones using their MagicJack number.
• No Monthly Bills: A single yearly fee covers the service, eliminating monthly phone bills.
• International Capabilities: Cost-effective international call plans for staying connected globally.

Why do businesses look for magicJack Alternative?

The simplicity and inexpensiveness of Magic Jack have made the device highly common for personal and small business communications. 

However, as businesses grow, they often encounter limitations that push them to seek alternatives. 

The platform’s basic feature set may meet the needs of personal users, but it lacks the advanced tools necessary for scaling operations and maintaining competitive communication strategies. 

Let’s check some reasons why businesses look for magicJack alternatives. 

1. Lacks in advanced Features and Scaling: With Magic Jack, the VoIP services work for individual or small-scale usage, but they lack the integrations of CRM, call recording, and analytics that are crucial for companies to have smooth operations. 

The platform also faces problems with scaling, making it unsuitable for growing companies with multiple users, extensions, or international operations.

2. Reliability and Call Quality: Subscribers of Magic Jack have reported poor call quality alongside instances of service outages. Reliability issues may disrupt important communications in business, especially in areas such as customer service and sales that require constant connectivity.
3. Customer Support and Value: While cheap, Magic Jack has been considered to have unresponsive customer support. Other VoIP providers offer much better features and reliability at only marginally higher costs, making them a more valuable option for businesses looking to improve their communication systems.

Top 10 Alternatives for magicJack

1. Dialaxy 

Dialaxy is a trustworthy VoIP service created for companies and personal users that believe in personalization and teamwork. Since it is on the cloud, Dialaxy scales easily to the demands of an expanding organization by providing flexibility and a strong set of tools. 

The user-friendly interface ensures ease of use while availing companies of high-class voice services. Integrations with CRM systems will help companies increase their productivity using the platform. 

Dialaxy’s topmost priority is security, and it cares about your privacy. Therefore, all conversations are well-encrypted. With comprehensive analytics, businesses can monitor and optimize their communication strategies effectively.

Key Features:

• Customizable call flows and routing
• CRM integrations for enhanced productivity
• Secure end-to-end encryption
• Multi-device compatibility
• Comprehensive analytics dashboard
• Voicemail-to-email

Pros:

1. Scalable for businesses of all sizes
2. Reliable call quality and uptime
3. User-friendly interface
4. Strong customer support

Cons:

1. Pricing may be high for small businesses

2. Google Voice

Google Voice is a dynamic tool for both personal and professional use, offering an easy way for users to manage all of their calls, texts, and voicemails in one place. 

Google Voice will integrate seamlessly into the Google Workspace applications, including Gmail and Calendar, in which communication and setting of schedules can be made that much easier. Users will enjoy free calls within the US and affordable international rates. 

Voicemail transcription is especially useful on this platform for record-keeping purposes, besides improving the accessibility of such messages. It also offers mobile and desktop compatibility to keep users connected anywhere, anytime.

Key Features:

• Voicemail transcription
• Call forwarding and blocking
• Free calls within the US
• Multi-platform support (web, Android, iOS)
• Integration with Google Workspace

Pros:

1. Affordable or free for personal use
2. Easy setup and use
3. Reliable call quality
4. Integration with Google services

Cons:

1. Limited features for large businesses
2. International call rates are higher
3. Requires a Google account

3. OpenPhone

OpenPhone is a VoIP service designed for the modern business, from a startup to a small team. It provides users with dedicated business phone numbers that can be managed through intuitive mobile and desktop applications. 

OpenPhone allows smooth collaboration by enabling team members to share phone numbers and access call logs together. The integration of CRM on the platform simplifies customer management; hence, it is very ideal for sales and support teams. 

OpenPhone also provides advanced call routing options so that calls reach the right person at the right time.

Key Features:

• Dedicated business numbers
• Team collaboration tools
• Voicemail and text messaging
• CRM integration
• Advanced call routing

Pros:

1. Affordable pricing
2. Easy-to-use mobile and web apps
3. Excellent team communication tools
4. Reliable customer support

Cons:

1. Limited international calling
2. Advanced features cost an extra cost

4. CallHippo

CallHippo has emerged as one of the feature-rich VoIP service providers for businesses of all scales. The rich bundle of features includes virtual phone numbers, intelligent call routing, and analytics, hence befitting customer support and sales teams in your organization. 

It offers the possibility to create an ‘appearance’ in more than 50 countries with the use of local phone numbers. The IVR systems and integrations with CRM platforms enable seamless workflows and improve customer experiences. 

Additional actionable insights that help improve team performance and customer satisfaction come from call analytics and tracking features.

Key Features:

• Virtual phone numbers in 50+ countries
• Intelligent call routing
• Call analytics and tracking
• IVR systems
• Third-party integrations

Pros:

1. Excellent scalability
2. Competitive pricing plans
3. Comprehensive analytics
4. 24/7 customer support

Cons:

1. Occasional call latency issues
2. Setup can be complex for beginners
3. Some features are only available in higher plans

5. Cloudtalk

CloudTalk is a cloud call center software for sales and customer service teams. The software, besides advanced features, enables ACD, real-time dashboards, and call recording. 

In general, the business can integrate CloudTalk with CRMs and helpdesk tools to extend their communication workflows. 

With its global phone numbers, CloudTalk supports international expansions along with high-quality connections. It has an intuitively simple design, making it easy to set up, scale as a business grows, and ensure that teams and customers alike have a seamless experience.

Key Features:

• Automatic call distribution
• Call recording and tagging
• Real-time dashboards
• CRM and helpdesk integrations
• Global phone numbers

Pros:

1. Easy to set up and scale
2. High-quality international calling
3. Advanced call management tools
4. Reliable uptime and support

Cons:

1. Higher pricing tiers for premium features
2. Limited offline capabilities
3. Occasional bugs in analytics

6. RingCentral

RingCentral is an all-in-one communication platform, fully featured and enterprise-grade reliable. It offers a bundle of VoIP services, video conferencing, messaging, and team collaboration tools in one package. 

With the rich call management options offered by RingCentral, features like call forwarding, analytics, and auto-attendants have been considered one of the best choices for any business when it comes to unified communication. 

API integrations let users extend the functionality and connect RingCentral with existing software systems. Its solid security features ensure safe communication between devices.

Key Features:

• Video conferencing and messaging
• Call management and analytics
• Global phone numbers
• Team collaboration tools
• API integrations

Pros:

1. Comprehensive feature set
2. Excellent scalability
3. Intuitive interface
4. Strong security measures

Cons:

1. Higher cost for advanced plans
2. Overwhelming for small businesses
3. Occasional delays in support

7. Dialpad 

Dialpad is the leader in AI-powered communication tools that boost productivity and allow significantly better customer interaction. 

The feature of voice intelligence, real-time transcription, and actionable insights during calls makes them ideal for sales and customer support teams. 

Dialpad offers a single unified app that unifies calls, messages, and meetings in one place for both the remote and on-site workforce. It guarantees seamless, ultra-reliable, and highly effective communication through HD audio and seamless integrations with other productivity tools.

Key Features:

• AI-powered call transcription
• Voice intelligence insights
• Seamless integrations with productivity tools
• Unified app for calls, messages, and meetings
• HD audio quality

Pros:

1. AI features enhance productivity
2. Excellent user experience
3. Multi-device compatibility
4. Reliable customer support

Cons:

1. Limited features in the basic plan
2. Higher costs for premium plans

8. Vonage 

Vonage is one of the VoIP providers trusted by people and businesses alike. It has assured its clients of its dependability and coverage across borders. 

Vonage provides unified communication through voice, messaging, and video, all on one platform, with APIs for customization. The global calling plans and voicemail transcription that it offers provide all-around service for a team that needs to attend to or call clients across borders. 

Its platform allows integrations with popular CRM and productivity tools, guaranteeing seamless workflows. Its strong customer support assures a seamless user experience.

Key Features:

• Unified communications
• Contact center solutions
• Global calling plans
• API for customization
• Voicemail transcription

Pros:

1. Wide range of features
2. Reliable global calling
3. Customizable API options
4. Excellent customer support

Cons:

1. Pricing can be steep for small businesses
2. Setup can be time-consuming
3. Some features require technical expertise

9. Nextiva

Nextiva is a unified communication platform with strong VoIP services and team collaboration tools. Advanced analytics by Nextiva enable businesses to monitor performance metrics internally to work toward the creation of an optimized communication strategy. 

Nextiva’s call encryption secures conversations, while its CRM integration streamlines customer relationship management. 

With scalable solutions, Nextiva can address the needs of any company, big or small, making the service versatile for any team looking to enhance collaboration and productivity. Customer support is responsive, giving a positive user experience.

Key Features

• VoIP and video conferencing
• Team messaging
• Advanced analytics
• CRM integration
• Call encryption
• 24/7 customer support

Pros:

1. Comprehensive feature set
2. Excellent call quality
3. Easy scalability
4. Responsive customer support

Cons:

1. Expensive for small teams
2. Some features locked behind higher plans

10. Ooma

Ooma is a simple, powerful VoIP solution for small businesses and residential purposes. It is affordable and equipped with all major features, such as call forwarding, call blocking, and HD audio. 

Virtual receptionists manage the calls really efficiently, while mobile and desktop apps maintain connectivity with users wherever they are.

Additionally, international calling rates provided by Ooma are highly competitive and are good for small teams to have this service to make global calls. With scalable plans, businesses can grow without over-expending on budgets.

Key Features:

• Virtual receptionist
• Call blocking and forwarding
• HD audio quality
• Mobile, desktop, and web application
• Affordable international calling

Pros:

1. Affordable pricing
2. Simple setup process
3. Reliable call quality
4. Scalable for small businesses

Cons:

1. Limited advanced features
2. Not ideal for large enterprises
3. Customer support can be slow

Things to Consider While Selecting the Best Service Provider

There are a few things that you should consider when selecting the best service provider. 

Here’s a list of things that you should keep in mind and check out while selecting the provider for your business or personal use. 

A. Features and functions that you need

Consider the features offered by the provider in relation to your actual needs. Choose a supplier that delivers the functions that are most important to you or your company, whether that be analytics, voicemail, video conferencing, or call forwarding, without overburdening you with options you may not use.

B. Pricing and cost

Compare pricing plans to find one within your budget that ensures value. Seek transparency in the cost, including hidden costs, and scalability in pricing in case your needs will increase over time. Ensure it is worth the price regarding the features and reliability.

C. Call quality, scalability, and reliability

Call quality, scalability, and reliability are other crucial things that you should consider while looking for a service provider. This necessitates ranking suppliers according to their high call assurance and minimal interruptions. 

Through customer reviews or trial periods, learn about scalability for expanding enterprises and ensure performance with varying workloads. 

D. Security, privacy, and data protection

Among the many critical aspects, security is one important feature for safeguarding your sensitive conversations and data. 

Make sure your service provider provides at least end-to-end encryption. Strong privacy policy, and compliance with relevant industry standards, such as GDPR or HIPAA, ensure your communication remains confidential and also make sure that service provider offers 2FA security. 

E. Integration capabilities

Smooth integration with other tools, such as CRM software, email, and project management applications, will boost productivity. Make sure the service provider supports all the software and systems you use for a seamless workflow.

F. Customer support 

Efficient customer support ensures time to resolve technical or service issues. This could include 24/7 customer support options, multiple contact channels, and positive customer feedback regarding the quality and speed of support.

G. Free trial period

A free trial allows you to test the features, quality, and usability of the service before you subscribe. You are supposed to use this time to evaluate whether it will work for your specific needs or if it meets your expectations.

Conclusion

magicJack is a good option as a VoIP service provider. However, some limitations of this service provider make it a non-suitable provider for business operations. It doesn’t provide video conferencing or necessary integrations, which are crucial for businesses with expanding teams. 

This is where other service providers step in!

Modern business looks for a VoIP service provider loaded with advanced features and reliable call quality.  

As highlighted in this article, there are numerous alternatives, each offering unique features such as CRM integrations, advanced analytics, and enhanced call management tools, making them ideal for businesses looking to elevate their communication strategies.

A good VoIP provider can transform how you manage calls, boost productivity, and ensure your business stays connected

FAQs

What is the pricing of magicJack?

magicJack comes with annual pricing plans. 

• 1-year plan: $43
• 3 year plan: $109