What is a VoIP Caller: Everything You Need To Know

VoIP phone service is the future of voice communication. Unlike traditional phone lines, it makes international calls and text messaging more accessible and affordable.

All businesses, from small to large enterprises, are gradually switching to VoIP phone systems for their business phones. The system depends on Internet Protocol, ultimately reducing operational costs, enhancing agent efficiency, and improving customer experience. 

Though some companies still use the PSTN, it won’t last long because it does not meet modern business requirements. If you don’t want to stand behind your competitors, it’s time to upgrade your analog landlines to VoIP calls. 

Let’s dive into the blog to understand the VoIP caller in detail. 🚀

What is a VoIP Caller?

A VoIP Caller is a person or entity that utilizes a VoIP system for making phone calls. 

While making a VoIP call, VoIP technology converts analog voice into digital signals and transmits them over the Internet or any IP-based network. 

This process eliminates the need for a traditional phone line and circuit-switched networks, which require expensive hardware installation. The long-distance and international call charges are high, and the networks have limited features. 

Thus, VoIP calling is an appealing alternative for businesses of all sizes because it is easier to maintain, cost-effective, and reliable. It also offers advanced features such as video calls, messaging, and integration with renowned apps. 

What is a VoIP phone?

A phone that depends on a broadband internet connection instead of a landline to make calls is called a VoIP phone. It is a cloud phone system that uses cutting-edge communication technology to send calls. 

There are two types of VoIP phones: hard phones (a regular desk phone) and soft phones (software on computers or smartphones), which use an internet connection to make calls. 

Hard phones look like regular ones but use the Internet to make a call. For instance:

• Desk IP phones: Office phones, such as Stationary phones designed for VoIP calls, have extensive features.
• Wireless phones: They typically connect via Wi-Fi or carrier connection. 
• Conference phones: These are designed for group calls focusing on call quality. 
• USB phones: Phones connecting via USB to devices that depend on particular apps or software to work.

What are the advantages of using VoIP for calling?

In today’s competitive market, businesses prefer affordable, reliable VoIP calling over expensive traditional service. The VoIP system offers powerful and modern features that assist business owners in staying ahead of their competitors. 

Here is the list of advantages of using VoIP calling for your business and they are:

1. Cost-saving

The traditional system requires extensive investment in upfront, ongoing, and maintenance costs. It further requires expensive hardware and separate phone lines, which are costly. 

Meanwhile, switching to VoIP calls helps reduce international telephony costs. It also saves installation, maintenance, and operational costs, as the VoIP service provider performs all these tasks. The manageable monthly fee is also based on a subscription model with the flexibility to scale based on your business needs. 

2. Flexibility and Convenience 

Businesses with remote or hybrid workers and international clients use VoIP calling. These calls help individuals stay connected from anywhere using any internet-connected device, such as a smartphone, desktop, or laptop. They are convenient and provide greater flexibility to reach a wider audience. 

Unified communications allow businesses to communicate cheaply with geographically distant clients and customers via SMS, voice, or video calls.  Thus, VoIP systems are the best option for their business phones in today’s dynamic and mobile workforce.

3. Highly Scalable

The cloud-based VoIP system is more straightforward to manage and maintain. It is highly scalable and can quickly adapt to your business requirements, such as adding new agents or teams and integration capabilities. 

The reliability of scalability features also heavily depends on the provider you choose. Therefore, it’s wise to choose a reputable provider like Dialaxy. It provides a virtual number and is easily scalable to meet your business’s changing requirements. 

4. Advanced Features and Integrations

Beyond making and receiving calls, a VoIP system has powerful, cutting-edge features. The advanced features include call forwarding, call queuing, Interactive Voice Response, Voicemail drop, global calling, SMS filtering, and virtual meetings in one system.  

The VoIP system works well with other CRM software and helpdesk tools. It eliminates the need for repetitive manual data entry, saving significant time and improving the agent’s efficiency. 

Who uses VoIP for Calls?

VoIP calling is increasing daily for personal and business use because of its flexibility and affordability. It makes international calling rates cheaper and provides advanced call management features and tools for high-quality business communication. 

1. Individuals and Families: Individuals and families use the VoIP system to make long-distance and international calls at local rates. It makes it easier for geographically diverse families to stay connected at a cost-saving rate. 
2. Small/Medium and Large Enterprises: Numerous service providers offer VoIP systems to businesses. These systems enable teams to collaborate via voice and video calls without switching between apps, eliminating the need for multiple systems in startups or small businesses. 
3. Remote Workers and Freelancers: VoIP has become popular among businesses because it enables them to hire potential employees from anywhere in the globe and operate remotely. Using the VoIP platform, the remote employee can effortlessly communicate with the supervisor and internal teams. 
4. Non-Profit Organizations: The VoIP server is deployed, managed, and maintained by the third-party provider to ensure seamless VoIP communication. Therefore, it is used by non-profit organizations to lower the maintenance cost and direct more funding toward their goals. 
5. Call Centers: The VoIP phone easily integrates with call center software, making it easier for call center companies to handle large volumes of calls. The VoIP platform offers contemporary call management tools like call queuing and routing to manage significant calls. 

VoIP Caller on Caller ID: Identifying a VoIP Number

Caller ID is a phone system feature that identifies and displays the incoming caller’s names and numbers. It is available in analog and digital phones, including IP telephones. 

Identifying the VoIP number is slightly tricky and different from traditional numbers as they look alike. Here are a few points that help you recognize the number.

• VoIP numbers often contain sequences unfamiliar to regular phone numbers, such as area codes or repeated digits. 
• Particular providers can identify whether inbound calls are coming from regular or the internet. 
• Sometimes, VoIP calls have quality issues such as delays or echoes. Such a sign indicates the incoming calls are VoIP calls. 

How to Block Unwanted VoIP Calls?

Unwanted calls from real businesses that aim to motivate you to buy their products and services are annoying. It can take the agent’s precious time and sometimes provide misleading information. 

On the other hand, these numbers can be used for scam calls, such as identity theft, account takeovers, and other fraud-based activities. Thus, it is important to block calls from such numbers. 

• Use caller ID apps like TrueCaller to identify the caller names when you receive a call from an unrecognized number. If the call is important, the caller will leave a voicemail. However, be aware of caller ID spoofing. 
• Register your number with the national Do Not Call Registry to block unwanted calls. It reduces the Telemarketing or other possible scam calls as they might be heavily fined for violating Do Not Call rules. 
• If you still receive calls from unwanted numbers, you can file a complaint with the Federal Trade Commission (FTC), which will take legal action against such number holders. 
• Block robocalls using your smartphone’s “Do Not Disturb” features and other default calling/messaging apps to block specific numbers. 
• Always select a reputable provider because the major providers can filter or block unwanted calls. 
• You can use the IVR system that offers the option to reach specific departments. The scam or telemarketers will end the call since they don’t want to waste their time. 

5 Popular VoIP Service Providers for Your Business

There are many popular VoIP service providers available in the market. Consider choosing a reliable provider such as Dialaxy. We offer advanced business phone features for your business at a budget-friendly rate. We are transparent and do not have any hidden fees. Let’s see the top VoIP Service Providers suitable for your business. 

FAQs

Should I answer a VoIP call?

VoIP numbers also have a local or toll-free number, so it’s difficult to distinguish them from a regular phone call. If the Caller ID shows the incoming call as a “VoIP call” and you are concerned about it, then dont answer them. If the call is important, they will drop voicemail. When answering a VoIP call, be cautious and dont share your details.  

How do I minimize SIP/VoIP fraud attacks?

You can minimize the SIP/VoIP fraud attacks by following the given steps:

1. Use Strong Authentication
2. Update and Patch Regularly
3. Monitor Call Patterns
4. Restrict Access
5. Implement Session Border Controllers (SBCs)
6. Use Encryption
7. Disable Unnecessary Services

What are the uses of VoIP Technology?

The major uses of the VoIP Technology include:

1. Auto-attendant capabilities
2. Tailored call forwarding and call routing
3. The ability to choose an area code or a local number
4. Virtual voicemail functionality

Can Businesses use more than one virtual number? 

VoIP makes it simple to set up distinct virtual phone numbers for various uses, including targeted marketing campaigns, customer support lines, sales queries, and local support. This adaptability enables companies to manage communication channels and respond swiftly to changing needs effectively.

What is branch exchange PBX?

A private branch exchange, or PBX, is a phone system used in business to handle internal communications and incoming and outgoing calls.