Technology has advanced greatly, and the way businesses connect with clients has changed. An advanced and effective contact center is essential for organizations to have more leads and perform better in the market.

Choosing among various contact center software can be confusing due to the multitude of providers in the market. Today, we compare two of the best VoIP providers, Dialaxy and Phone.com, to facilitate business communication.

Dialaxy and Phone.com are popular cloud telephony providers offering advanced business communication features to connect efficiently with clients and manage contact centers.

Let’s explore our in-depth comparison of Phone.com vs Dialaxy features to discover which VoIP solution is ideal for your company’s needs.

About Dialaxy

Dialaxy provides a cloud telephony service with over 100+ features to improve business operations and customer management. It offers unlimited calling and messaging features that help businesses save time and provides phone numbers from over 100+ countries.

Use Dialaxy to connect effortlessly with your customers across various platforms. Our support agents are available 24/7 to provide immediate assistance and ensure seamless interaction and collaboration.

It offers unlimited calling and texting features, streamlines communication, and allows startups and businesses to buy instant local support numbers. Dialaxy is a complete call center software that can improve your contact center and help your agents offer efficient customer service in a more focused way.

About Phone.com

Phone.com is an affordable business communication solution that empowers the contact center. It allows you to work from any device, anywhere, enhancing your productivity and allowing you to manage your work effectively and from anywhere remotely.

It offers seamless conversations, collaboration, and advanced features like call recording, CRM integration, call analytics, and more, which can effectively manage the contact center and increase agents’ productivity, leading to greater business success.

Phone.com is tailored for small to medium-sized enterprises. It provides cost-effective, schedule, and feature-rich solutions with 24/7 support. It aims to separate personal and business communications. 

What Makes Dialaxy Superior to Phone.com?

Let’s decide which is better for your business. 

Dialaxy is a dedicated VoIP provider with many advanced features, such as global calling and automatic call distribution, which make it superior to Phone.com. It is designed in a unique and focused way, offering a superior user experience compared to Phone.com.

If you’re considering an alternative to Phone.com, Dialaxy is the better option. It focuses strongly on user interface and experience and offers competitive global calling rates. 

Customer support is the main focus of the contact center. An effective contact center software like Dialaxy always focuses on providing better features and customer support, which can increase customer engagement and business productivity. For advanced AI tools and integrated communication solutions, Dialaxy would be the superior choice for your business’s success.

Comparing Phone.com vs Dialaxy

Selecting the right customer support software is crucial for businesses to improve the contact center experience and gain a competitive edge in the market. Let’s compare Phone.com vs. Dialaxy:

1. Features Comparison

Top key features:

Dialaxy Features Phone.com Features
Virtual Phone Numbers: It provides international virtual phone numbers for over 100 countries worldwide.  Virtual Phone Numbers: It offers virtual phone numbers for several countries.
Omnichannel support: It supports seamless interaction via phone calls, SMS, web, desktop, and mobile applications. Omnichannel support: It enables seamless communication across different channels such as phone calls, WhatsApp, web-based portals, and SMS.  
Agent performance & coaching: This is conducted via manual and automated evaluations, coaching workflows, a call finder, and a viewer.  Agent performance and coaching: Agent performance is monitored using call analytics, auto attendant, and Integrations.
Customization: It is available and allows agents to streamline their workflow based on their business needs.   Customization: There are no restrictions on customization options. Thus, users can customize voicemails, do not disturb, and other features to streamline their communication. 
Deployment: Available on Windows, Mac, Linux, mobile, and iOS platforms.  Deployment: Available on Windows, IOS, Android, and other web-based portals. 
Customer support: It offers customer support via various phone, email, live chat channels, knowledge base, and community forums. Customer support: It offers 24/7 customer support via phone, email, and contact us form. 
Integrations: It integrates with CRM systems, Hubspot, and Salesforce, including messaging, storage, sales, and marketing tools. Integrations: It is integrated with CRM systems, Zapier, ZOHO, Comm100, and Chrometa. 
Ideal for: It is perfect for startups and small, medium, and large-scale businesses with high call volumes and diverse customers.  Ideal for: It is suitable for small to medium-sized enterprises, such as startups, freelancers, small businesses, enterprises, and industries.
Useful features:
  • Multichannel support
  • Call reporting
  • Call monitoring
  • Automated agent performance coaching
  • Scalability and Flexibility. 
Useful features:
  • Account management
  • Address book
  • Call analytics
  • Call Blocking
  • Call forwarding
  • Audio conferencing
  • Analog phone

2. Price and Plan Comparison

Let’s explore the pricing and plans of Dialaxy and Phone.com:

Dialaxy Pricing Plans Phone.com Pricing Plans
Essential Plan: $20/user/month. (1 user)

Plus Plan: $40/user/ month. (3 user)

Pro Plan (popular): $60/user/ month.

(5 users)

Basic: $12/user/month 

Plus users: $18/user/month. 

Pro users: $27/user/month

Features Offered:
  • Global Calling
  • CRM integrations
  • Toll-free numbers
  • Multiple phone numbers
  • Inbound and outbound calling
  • IVR
  • Concurrent calling
  • Voicemail drop
  • SMS filters
  • Frictionless SMS
  • Desktop notification
  • Mobile notification
  • Email notification
  • One-click setup
  • Access to Web and Android applications
  • Number sharing 
  • International numbers
  • Agent Addition
Features offered:
  • 500 pooled minutes
  • 1 phone number per account
  • Video conferencing with 10 participants
  • Mobile and web apps
  • 50 standard voice features
  • IP desk phone compatible
  • Voicemail transcription
  • Call recording
  • Call analytics
  • CRM integration
  • Screen sharing
  • Audio conferencing
  • Video recording
  • Voice tagging
  • HIPAA compliance
  • Business phone number
  • AI-connect
  • Custom number

3. User interface comparison 

Dialaxy: 

Simplify support communication with Dialaxy’s user-friendly interface. Ensuring you have an intuitive platform that requires minimal training and facilitates quick adoption

Phone.com:

Its user-friendly interface allows you to configure and manage it efficiently. You can make and receive calls right from your browser, and Phone.com allows you to manage all of your messages in one interface.

While Dialaxy and Phone.com have user-friendly interfaces, Dialaxy is more interactive and less complicated, as shown in the image above.

4. Customer support comparison 

Dialaxy:

Effective customer support is essential to increasing customer satisfaction and improving business productivity. Dialaxy offers 24/7 customer support, where you can chat with support agents via email, text, and phone calls to eliminate and address customer concerns quickly.  

Dialaxy’s features, such as IVR system-based routing calls, customer tagging, notes, AI-powered assessment, and service bots for 24/7 self-help, can manage the call volume related to customer queries decrease the load on call centers, enable self-service for clients, and ensure customer satisfaction.

Providing multiple channels, active listening, and resolution-oriented for customers to reach support.

Phone.com:

Phone.com is standing 24/7 to help. You can get information about any queries and get help from dedicated agents via phone, live chat, and email. Phone.com focuses on general phone service inquiries, and sometimes, it lacks customer focus compared to Dialaxy (dedicated to VoIP solutions and integration).

You can connect to the agents whenever you want, ensuring you reach an appropriate representative whenever you encounter an issue. Phone.com ensures the conduct of effective meetings over the phone or using a browser, and you can learn anything about the virtual phone numbers that Phone.com offers. 

Recently, Phone.com introduced AI-connect to help rout your callers, manage appointments, and control SPAM.

Let’s take a look at the comparison table of customer service provided by Dialaxy and Phone.com:

Features Dialaxy Phone.com
Customer support availability  24/7 24/7
Dedicated focus VoIP solution and integration General phone service inquiries
Customer tagging and notes Yes  Not specified
AI-Powered assessment Yes  Yes 
AI-features AI-powered assessment service bots AI-connect for routing, appointment management, and SPAM control

Customers’ Inspiring Words About Dialaxy

Dialaxy offers clients the best contact center solution services, which are highly regarded for reliability and perfect connection. It has been loved by thousands of Entrepreneurs, CEOs, and Team Leads. 

Let’s see what our customer says.

“Dialaxy has been a game-changer for our startup, revolutionizing our communication strategies. The comprehensive features for monitoring and optimizing communication activities have proven invaluable, enabling us to streamline operations and enhance productivity. Its impact on our efficiency cannot be overstated.”

Sarah Rodriguez

Co-Founder, Tech Innovate

“At the helm as Operations Manager, I prioritize maintaining seamless communication, and Dialaxy stands out as my go-to ally. With its tailored features for e-commerce practitioners, I effortlessly streamline communication workflows, ensuring precision and productivity wherever I am. Undoubtedly, it’s a vital asset for any seasoned e-commerce professional!”

John Davis

Operations Manager, ShopSphere

Factors to Consider When Choosing Between Dialaxy and Phone.com

Let’s explore some factors to consider when choosing between Dialaxy and Phone.com:

Factor Dialaxy  Phone.com
Pricing and Plans Competitive pricing with a range of plans Standard pricing with fewer  options
Free trials Longer trial period for comprehensive testing No free trial
Features and services A wider array of features (such as advanced call routing, call handling, and CRM integration), superior call quality with clearer audio, and comprehensive emergency services. More standardized feature sets like basic call quality, limited emergency services, and others.
Scalability Better scalability options with flexible plans Less flexibility in scaling services
User feedback and case studies Positive user feedback  Mixed user feedback 
Security and privacy Advanced encryption and security protocols Basic encryption

By considering these factors, you can easily choose the best VoIP service provider for your business communication solution.

What makes Dialaxy a Better choice than Phone.com?

Dialaxy is the superior choice when it comes to call quality, affordability, advanced features, and flexibility, and it is an all-in-one communication solution for business. Dialaxy provides an efficient service, and its advanced features are available at an affordable price range. It also provides a unique and focused approach that sets it apart.

Let’s see what makes Dialaxy a better choice than Phone.com:

A. Multi-channel support

Dialaxy helps you communicate cohesively with your customers by engaging with them across various channels, including SMS, email, and Video.

B. CRM integration

Integrate Dialaxy seamlessly with the CRM system to enhance customer relationship management and deliver personalized interactions.

C. Interactive voice response (IVR)

With Dialaxy’s customizable IVR system, you can manage and streamline customer interactions and route calls efficiently, ensuring personalized options for callers.

D. Automatic Call Distribution (ACD)

Dialaxy’s ACD features help you improve call handling efficiency and reduce wait times by intelligently routing incoming calls to the most appropriate agents based on predefined criteria. 

When choosing reliable and advanced VoIP providers like Dialaxy and Phone.com, it is crucial to know all the features and services that will help you eliminate issues related to business communication and improve contact center operations.

Dialaxy helps you improve your contact center with its 100+ innovative features and its outstanding service. Its features, such as automatic call distribution, MMS, SMS filter, Voicemail filter, and unified call box, sets it apart from Phone.com. So, take advantage of Dialaxy’s cloud-based contact center solutions to achieve better success in the long run.

FAQs

Which is better for all-sized businesses?

Dialaxy is generally more suitable for all-sized businesses due to its comprehensive set of business-oriented features, flexible pricing plans, and integration capabilities.

Do both services offer mobile apps?

Yes, both Phone.com and Dialaxy offer mobile apps that allow users to manage calls, access voicemails, and utilize other features on the go.

How do I choose the best VoIP service for my business?

Choosing the best VoIP service for your business involves evaluating several key factors to ensure the service meets your specific needs. Here are some steps to help you make informed decisions while choosing the best VoIP service for your business:

  • Assess your business needs
  • Consider your budget
  • Evaluate features and capabilities
  • Check integration capabilities
  • Examine reliability and quality
  • Review customer support
  • Security and Compliance

Prasanta Raut

Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.

Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.