Are you looking for a reliable VoIP phone solution for your business? Wait, don’t skip. You are on the right page. 

Choosing the right business phone services can bring significant benefits to a business. However, finding the right one can be stressful and challenging for the team. So, reading this blog will help you make informed decisions. 

From the available VoIP services such as Google Voice, Dialpad, Dialaxy, and RingCentral. Consider choosing Dialaxy. It is affordable, reliable, and has additional features for call management systems

This blog compares two leading VoIP providers and helps readers distinguish the best contact center solution for their businesses.

So, let’s get started. 🚀

What makes Dialaxy the premier alternative to Dialpad?

Dialaxy is an advanced cloud-based contact center solution trusted by top industry leaders such as Crisp, Zoom, GitLab, and Google due to its affordability, reliability, and wide range of features. It provides local, international, or toll-free numbers to 100+ countries. It assists businesses in communicating and collaborating without switching between apps.

Dialaxy is the premier alternative to Dialpad due to the following reasons.  

1. Affordability

Dialaxy is a budget-friendly VoIP system for businesses. It has affordable pricing plans with no hidden fees. Dialpad is expensive to scale, charges customers extra for toll-free numbers, and has per-minute pricing in its AI contact center plan. Meanwhile, with Dialaxy, the customers do not have to deal with unnecessary charges. 

2. Ease of use

Dialaxy has a clean and user-friendly interface, so beginners and experts can quickly adopt and use it without hassle. Dialpad has a steeper learning curve due to its AI-powered additional features. 

3. Advanced Features

Dialaxy offers a wide range of cutting-edge features that cater to the needs of startups and enterprises. These features include an intelligent dialer, IVR, and multichannel support to assist businesses in streamlining their virtual communication with internal and global audiences. 

4. Seamless integration

Dialaxy has over 100+ integration capabilities, enabling seamless integration with your existing CRM software and other help desk tools. To name a few apps, it integrates with Google Ads, Hubspot, Monday, LiveAgent, and Salesforce. Dialaxy’s integrations are more user-friendly and accessible to set up than Dialpad. 

Dialpad vs Dialaxy: User Interface Comparison

Dialaxy

Dialaxy has a simple and clean interface with only essential elements. Its consistent design includes logical layouts, familiar icons, and easy-to-understand menus, enabling customers to access the required information easily. It also allows businesses to handle daily interactions without switching between apps and helps them stay connected across all gadgets, such as Windows, Mac, Linux, Mobile, and iOS. 

Dialpad

Dialpad has an appealing website with a simple, user-friendly interface that provides advanced AI features. Its clean visuals and responsive designs help beginners and experts navigate and access information effectively. It has a slightly more complex setup than Dialaxy. 

Dialaxy and Dialpad Pricing Comparison

Here are the pricing plans for Dialaxy and Dialpad.

Dialaxy Pricing Plans

Essential Plan: $20/user/month. (1 user)

Plus Plan: $40/user/ month. (3 user)

Pro Plan (popular): $60/user/ month. (5 users)

It charges $5 per additional monthly user in all essential, plus, and pro plans. 

Features Offered:

  • Global Calling
  • Integrations with third-party apps. 
  • Toll-free numbers
  • Multiple phone numbers
  • Inbound and outbound calling
  • IVR
  • Concurrent calling
  • Voicemail drop
  • SMS filters
  • Frictionless SMS
  • Desktop notification
  • Mobile notification
  • Email notification
  • One-click setup
  • Access to Web and Android applications
  • Number sharing 
  • Agent Addition

 

Dialpad Pricing Plans

Dialpad consists of four different pricing plans. Let’s discuss its pricing and features individually. 

1. AI Voice pricing plans:

Standard plan: $27/user/month

Pro plan: $35/user/month

Enterprise plan: Contact the sales team

There are add-ons available for every plan:

Additional international or toll-free numbers: $15/num/month

Additional local numbers: $5/num/month

Features offered:

  • Unlimited calling
  • SMS, MMS & team messaging
  • Ai-powered call voicemail transcription
  • Real-time analytics & reporting
  • 24/7 customer support
  • CRM integrations
  • Microsoft Teams Integration
  • Web & chat support
  • Multiple phone numbers per account
  • Open APIs Webhooks
  • Local number support in 70+ countries

2. AI Meetings: Video Conferencing 

Free Plan: $0/user/month

No. of  participants: 10 

Max meeting duration: 45 minutes per meeting.

Business Plan: $20/user/month

No.of participants: 150

Max meeting duration: 5 hours per meeting.

Features offered: 

  • Screen sharing
  • Virtual backgrounds
  • Background noise reduction
  • Meeting lock
  • Host controls
  • Encrypted cloud recordings
  • Salesforce, Slack, Hubspot, Microsoft Teams integrations
  • End of meeting reminder
  • Custom hold music

3. AI Contact Center: Omnichannel support

Essential Plan: $70/user/month

Advanced Plan: $110/user/month

Premium Plan: $170/user/month

Features Offered:

  • IVR
  • Call recording
  • Desk phone support
  • Call barge and whisper
  • Call transcription
  • Real-time assistant
  • Real-time assistant
  • Live assistance
  • Virtual receptionist
  • AI CSAT
  • Omnichannel support

Dialaxy vs Dialpad: Detailed overview of key features

Dialaxy Features Dialpad Features
Virtual Phone Numbers: It provides international virtual phone numbers for over 100 countries worldwide.  Virtual Phone Numbers: It offers virtual phone numbers for over 65 countries.
Omnichannel support: It supports seamless interaction via phone calls, SMS, web, desktop, and mobile applications. Omnichannel support: It enables seamless communication across different channels, such as voice calls, live chat, social media, and SMS.  
Agent performance & coaching: This is conducted via manual and automated evaluations, coaching workflows, a call finder, and a viewer.  Agent performance and coaching: Agent performance is monitored via live and automated coaching, call monitoring, and AI-powered sales coaching. 
Customization: It is available and allows agents to streamline their workflow based on their business needs.   Customization: Dialpad lets the business customize the contact center dashboard, including the business phone app, porting numbers, and visual voicemail. 
AI features: Coming Soon.  AI features: AI features include real-time transcription, sentiment analysis, automated coaching, and call purpose detection. 
Deployment: It is supported in Windows, Mac, Linux, mobile, and iOS platforms.  Deployment: It is supported in various platforms such as Windows, iOS, Android, Mac, Web browsers, Desktop phones, and Room Phones. 
Customer support: It offers customer support via various phone, email, live chat channels, knowledge base, and community forums. Customer support: It offers around-the-clock service via phone, live chat, email, chatbot, and Dialpad help center. 
Language supported: English Language supported: English, German, Spanish, French, Italian, Japanese, Dutch, Portuguese, Russian and Chinese. 
Integrations: It integrates with CRM systems, Hubspot, and Salesforce, including messaging, storage, sales, and marketing tools. Integrations: It is integrated with Salesforce Zoho CRM, Hubspot, Copper CRM, Zoom, and Pipedrive. 
Ideal for: It is perfect for startups and small, medium, and large-scale businesses with high call volumes and diverse customers.  Ideal for: It is best suited for companies willing to incorporate AI into their regular operations. 
Useful features: Multichannel support, Call reporting, Call monitoring, Automated agent performance coaching, Scalability and Flexibility.  Useful features: Real-Time Assist, Call Analytics, Automatic Call Distributor, Customizable Call Flows, Integration capabilities, Call recording and Transcription.

4 Things to keep in mind before committing to Dialpad

Before committing to a VoIP provider, you must be aware of the drawbacks such as:

1. Toll-free numbers cost extra

The pricing plan for Dialpad’s toll-free numbers starts at $15 per number per month. You will also be charged $0.02 per minute for calling, with additional setup fees. Meanwhile, Dialaxy does not charge you extra for toll-free numbers or setup costs.

 Besides that, Dialpad does not let you send or receive text messages via toll-free numbers. It supports SMS/MMS messages only for local numbers.

2. Canceling might be a pain 

To cancel the Dialpad plan, customers must contact a customer service agent via phone or email. Using live chat to cancel the plan is not acceptable. Refunds are not available upon the cancellation of the Account. All unused and international calling credits will expire on the termination date. 

3. International calling and texting add up quickly

If you frequently communicate with clients from other countries, Dialpad plans could be minimal. Even sending text messages abroad is impossible without purchasing a more costly package. It’s hard to predict how much you’ll pay until you call because rates also change based on your plan.

4. Expensive to scale

The Dialpad pricing plan is more expensive when used by a small team. The pro plan costs $25 per user per month and is designed for at least three users. So, the two-person team has to pay for an unused seat.

Additionally, scaling the business with Dialpad is difficult. It has limitations on ring groups: The standard plan offers only three-ring groups, while the pro plan provides 25. So, for more, customers need to upgrade to an enterprise plan.  

Dialpad vs. Dialaxy: Which One is Better?

Both Dialpad and Dialaxy are excellent business phone solutions. Dialaxy has cutting-edge PBX features that help the corporate agent handle daily interactions and collaboration seamlessly, significantly elevating the customer experience. When comparing essential factors such as pricing plans and feature availability, Dialaxy is a business choice. However, it depends on your budget and unique needs. 

Choose Dialaxy if:

  • You need a trustworthy, dependable business phone system that provides a cost-free, toll-free number with excellent call quality.
  • You need an affordable, transparent pricing plan with cutting-edge features to help your business scale. 

Choose Dialpad if:

  • You are willing to incorporate advanced AI features into your regular business operation.  
  • You have enough budget to invest extra on toll-free numbers and buy pro plans to unlock the needed features. 

FAQs

What are the unique benefits of using Dialaxy?

The unique benefits of using Dialaxy include:

  1. Highly customizable call routing and workflow automation
  2. Strong focus on CRM integration and data analytics
  3. Enhanced support and personalized service for businesses of all sizes.

What are the unique benefits of using Dialpad?

Dialpad has advanced, unique AI-powered features like real-time transcription and call sentiment analysis.

What are the key features to consider when choosing between Dialaxy and Dialpad?

They are:

  1. Integration capabilities
  2. Affordability
  3. Customer support
  4. Scalability
  5. Call quality and reliability
  6. Security

Can I integrate third-party applications with both Dialpad and Dialaxy?

Yes, Dialpad and Dialaxy provide integration capabilities with third-party applications such as CRM, productivity, and collaboration tools. 

Do both providers support remote work and mobile access?

Yes, Dialaxy and Dialpad provide powerful desktop and mobile tools to facilitate remote work situations.

Prasanta Raut

Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.

Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.