Business communication changes quickly. Traditional landlines no longer meet the needs of modern companies. Teams now search for flexible tools that increase productivity and lower costs.

VoIP apps play a central role in this shift. They support calls, video meetings, and chat on iPhone, Android, and desktop devices. In 2025, the right VoIP provider is more than a tool. It drives efficiency, strengthens customer engagement, and supports global collaboration.

This guide reviews the top VoIP apps for 2025. It also highlights how Dialaxy and other leading platforms support business communication across industries.

🔑Key Highlights
  • VoIP apps have replaced landlines in 2025, offering calls, video, and chat across iPhone, Android, and desktop.
  • Core VoIP needs include stable internet, a VoIP app, virtual numbers, and features like call forwarding and voicemail.
  • Extra tools like AI analytics, integrations, and global calling packages boost productivity and teamwork.
  • Leading apps include Dialaxy for affordability, Nextiva for reliability, RingCentral for security, Dialpad for AI, OpenPhone and Google Voice for low-cost use, and Zoom Phone for video-first teams.
  • Businesses should choose apps based on reliability, cost, scalability, platform support, and customer service.

Core Components of VoIP in 2025

Must-Haves (Essential for VoIP Setup)

  • Hardware

    • Smartphone (iPhone, Android) or Desktop/Laptop
    • Quality headset or microphone for clear audio
    • Router and modem for internet access
  • Software

    • VoIP app (Dialaxy, Nextiva, RingCentral, etc.)
    • Operating system support (iOS, Android, Windows, MacOS)
  • Network Requirements

    • Stable internet connection (at least 100 kbps per call)
    • Broadband, Wi-Fi, or 4G/5G network
    • Low latency for real-time calls
  • Subscriptions & Services

    • VoIP plan (monthly or yearly)
    • Virtual phone numbers (local, toll-free, or international)
    • Basic features: call forwarding, voicemail, SMS, and voicemail transcription

Nice-to-Haves (Enhance Productivity & Experience)

  • Hardware Upgrades

    • Noise-canceling headset for busy environments
    • Dedicated IP phones for office setups
  • Advanced Features

    • Video conferencing support
    • AI tools (transcriptions, call summaries, sentiment analysis)
    • CRM software, project tools, and even accounting software
  • Network Improvements

    • VPN for secure remote connections
    • Quality of Service (QoS) setup for better call quality

Optional Tools (Extra Add-Ons for Growth)

  • Business Tools

    • Call tracking software for marketing insights
    • Analytics dashboards for performance monitoring
    • API integrations for custom workflows
  • Productivity Boosters

    • Auto-attendants and IVR (Interactive Voice Response) menus
    • Voicemail-to-email or voicemail-to-text services
    • Shared team numbers for collaboration
  • Global Expansion Tools

    • International calling packages
    • Multi-language support for global teams
    • Local numbers in multiple countries

Understanding Business VoIP in 2025

A. The Evolution of Business Communication

The Evolution of Business Communication

Communication tools have shifted dramatically in the last decade. Landlines once dominated office spaces. Later, VoIP brought cheaper calls and better scalability. Today, UCaaS (Unified Communications as a Service) has become the preferred model. UCaaS platforms combine VoIP with video, chat, and advanced integrations.

Remote work plays a major role in this transformation. Imagine a consulting firm with a fully remote staff spread across three continents. They depend on instant video calls, group chats, and client meetings hosted directly from one platform. Without these collaboration tools, collaboration slows and projects stall.

AI and automation now shape the modern VoIP experience. Automatic transcription, call summaries, and real-time coaching improve productivity. Companies can track call quality, customer sentiment, and support performance with built-in analytics. These features were once expensive add-ons. Now, they are expected by growing businesses.

The need for integration also drives adoption. Businesses do not want isolated tools. They want apps that connect with CRM platforms, project management software, and email suites. It also includes business apps like Google Workspace, WhatsApp Business, and even integrations with other business apps found on Google Play or the App Store.

This shift reflects a bigger trend: communication as part of an interconnected digital workplace.

B. Key Features & Evaluation Criteria

The best VoIP apps in 2025 share common standards. Reliability remains the first priority. Providers now offer SLAs (Service Level Agreements) that guarantee uptime. Poor reliability leads to dropped sales calls and unhappy customers.

HD voice and high call quality ensure every conversation feels clear. A client pitching to investors cannot afford distorted audio.

Multi-platform access across iPhone, Android, and Desktop matters as employees switch devices daily. Core features now include voice, video, and team messaging. On top of that, advanced AI features, analytics, and call routing tools improve workflows.

Security and compliance protect sensitive data. Transparent pricing helps businesses plan budgets with confidence. Scalability matters as companies expand from five employees to five hundred. Accessible customer support completes the package.

C. Why Multi-Platform Performance Matters

Professionals do not stay on one device all day. A sales executive may start calls on an iPhone during a commute. Later, they switch to a desktop in the office. At night, they finish chats on an Android tablet.

A VoIP app that performs consistently across platforms reduces friction. Hybrid teams gain the most value. Global employees can log in from any device without losing features or progress. This unified setup improves productivity and keeps communication flowing without disruption.

Top VoIP Apps for 2025

Choosing a VoIP app in 2025 means finding one that balances cost, features, and reliability. As businesses move away from old phone lines, new VoIP providers offer advanced call management, international calls, and tools to boost productivity.

Here are the best VoIP apps for iPhone, Android, and Desktop in 2025.

Top VoIP Apps for 2025

1. Dialaxy: Affordable and Scalable VoIP

Dialaxy is a top VoIP choice for 2025. It focuses on low prices and easy growth. Businesses can get virtual numbers in the U.S. and Canada, including local and toll-free options.

It’s cloud-based, so you don’t need hardware. This makes it good for small teams and large companies getting ready for network changes.

Strengths

Dialaxy’s prices are clear. Plans start at just $10 a month. More expensive plans offer analytics, call routing, and integrations. It has over 100 features like call forwarding, voicemail, and text messaging.

The advanced features, such as call screening and call recording, give businesses a wide range of features beyond basic functionality. Unlimited texts are included, which helps businesses send quick updates.

It also works well on all devices. Dialaxy works the same on iPhone, Android, and Desktop. This keeps employees connected whether they’re in the office or working remotely. The system also improves call quality, especially on new smartphones.

Weaknesses

Dialaxy charges per call and text. This can cost more for businesses that make many calls. There are also extra fees for A2P 10DLC registration, which can be a problem for companies using lots of text campaigns. Since Dialaxy is newer, some features are still “coming soon.”

Best For

Dialaxy is great for startups, small and medium businesses (SMBs), and growing companies. It’s also good for teams that work from different places and need reliable international calling.

Pricing

  • Basic: $10/month – 1 user, 1 US/CA number, voicemail, SMS, 24/7 support
    Plus: $20/month – 3 users, 2 numbers
  • Pro: $30/month – 5 users, analytics, call routing
  • Enterprise: Custom, unlimited users

Extra numbers: $4/ month. Extra users: $10/ month.

Reputation

Dialaxy holds an average G2 rating of 4.9/5, with many users noting that it makes calls clearer and keeps costs steady.

2. Nextiva: Unified Communication Powerhouse

Nextiva stands out for being reliable and offering good customer support. It combines calls, video, messages, and customer relationship management (CRM) tools into one system.

Its history of steady service and clear HD voice make it a strong choice for companies that talk to clients a lot. As more companies use VoIP, Nextiva remains a trusted choice for medium to large businesses.

Strengths

Nextiva has many business communication features. Teams get call forwarding, voicemail-to-email, auto-attendant, and analytics. It helps with the ability to receive calls, manage outbound calls, and reduce calling charges for international calls. It works well on iPhone, Android, and Desktop, supporting teams that work from anywhere.

Customer support is another strong point, available all day and night. Many users say problems are fixed fast, which is key for companies that need constant service. Nextiva’s stable network also ensures good call quality, even when many people are using it.

Weaknesses

Nextiva can be expensive for smaller businesses. Starting prices are higher than Dialaxy or OpenPhone. Some users also say video calls are not as good as other dedicated platforms. Also, there are many tools that might be too much for teams that only need basic calls and texts.

Best For

Nextiva is best for medium to large companies that want all their communication in one place. It works well for businesses that deal with customers, like healthcare, legal, and financial firms, where quick calls and reliable service are important.

Pricing

  • Essential/Core: $20 – $30 per user/month
  • Professional/Premium: $30 – $40 per user/month
  • Enterprise: $40 – $60+ per user/month

Reputation

On G2, Nextiva holds an average rating of 4.6/5. Reviewers highlight ease of use, dependable uptime, and responsive customer support. While pricing is noted as a drawback for smaller teams, larger organizations value the platform’s reliability and scalability.

3. RingCentral: Enterprise-Grade Security Leader

RingCentral is a trusted VoIP provider for large organizations. It offers calls, video conferencing, team messaging, and contact center solutions in one platform. Businesses that value compliance and security often choose RingCentral.

The platform works on modern smartphones and desktops. It supports hybrid teams and ensures dependable communication for global companies.

Strengths

RingCentral’s main strength is its focus on security. It supports HIPAA and GDPR compliance. This makes it an excellent choice for industries like healthcare, finance, and law. The system also provides high uptime. This ensures reliable connections and better call quality for both local and international calling.

Another advantage is its wide global coverage. Companies with international clients benefit from consistent service across regions. RingCentral also integrates with tools like Microsoft 365, Salesforce, and Google Workspace. These integrations allow teams to work efficiently.

Its tailored business phone systems support international communication with features such as call forwarding, voicemail transcription, and advanced analytics. These functions improve workflow and help companies manage both customer and team communication effectively.

Weaknesses

RingCentral’s main issue is that it’s complex to set up. Smaller teams might find it hard without IT help. Text and toll-free services can also be limited compared to others. Prices are higher, which might put off startups or small businesses on a budget.

Best For

RingCentral is best for large companies and regulated industries where rules, data security, and network reliability are key. Companies with big teams, whether hybrid or international, benefit most from its advanced system.

Pricing

  • Essentials/Core: $20 – $30 per user/month
  • Premium: $35 – $45 per user/month
  • Ultimate: $50 – $60+ per user/month

Reputation

RingCentral has an average G2 rating of 3.9/5. Reviewers praise its strong reliability, wide feature set, and integrations. However, users often mention pricing and complexity as downsides.

4. Dialpad: AI-Driven Communication

Dialpad is a modern VoIP app that uses artificial intelligence (AI) in business communication. It includes calls, video conferencing, team messaging, and contact center solutions. All these work on iPhone, Android, and desktop.

Businesses that want to learn more from their calls often like Dialpad because of its real-time transcripts, mood analysis, and AI coaching.

Strengths

Dialpad’s main strength is its AI voice intelligence. Sales teams can use live call transcripts for quick reference. Customer support gets mood tracking during calls. These insights help improve communication and make customers happier.

It also offers VoIP with all communication tools in one place, so companies can replace many separate systems. Users like its easy-to-use interface, making it simple to set up and use daily across devices.

It works whether the team communicates through a mobile VoIP phone app or a desktop client. Global coverage is another plus, as Dialpad supports international calls and provides local numbers in many areas.

Weaknesses

Advanced AI features are only in higher-priced plans. This could raise costs for businesses wanting the best AI tools. Also, toll-free numbers might cost extra, which can affect companies with customer hotlines. Some users also find it takes time to learn how to use the AI tools well.

Best For

Dialpad is best for sales and customer support teams, and businesses that want to use AI data to make better choices. It’s also a good choice for growing companies looking for a modern VoIP app that can grow with them and has call forwarding.

Pricing

  • Standard: $15 – $20 per user/month
  • Pro: $25 – $35 per user/month
  • Enterprise: Custom pricing

Reputation

Dialpad holds an average G2 rating of 4.4/5, with reviewers praising its AI transcription, reliable call quality, and intuitive interface. Some feedback highlights the desire for more strategic export options. But overall, users value its role in VoIP and VoLTE communication solutions.

5. OpenPhone: Simplified Business Communication

OpenPhone is a VoIP provider built for startups, small businesses, and solo entrepreneurs. It focuses on simplicity, affordability, and teamwork. The platform offers calling, unlimited text messages, and shared numbers through a clean mobile and desktop interface.

It works on iPhone, Android, and desktop. Teams can manage communication across devices without disruption.

Strengths

OpenPhone’s main strength is ease of use. Businesses can set up virtual numbers fast, separate personal and work calls, and manage call forwarding with little effort. It also supports team messaging. Several users can share one number, which improves collaboration.

Pricing is another strong point. OpenPhone offers affordable pricing plans, making it a cost-effective choice for companies moving from landlines to cloud-based business phone systems. Calls are clear, texts are reliable, and the platform fits well with small teams. Many users value its simple interface because it helps new employees get started quickly.

Weaknesses

OpenPhone handles the basics well but misses advanced tools. It lacks features like video conferencing, detailed analytics, and complex automated menus. Some users also mention slower customer support. This may be an issue for businesses that need immediate help.

Best For

OpenPhone works best for startups and small teams that rely on text messaging and teamwork. Companies that need fast setup, affordable plans, and reliable tools will find it useful. It fits businesses that prefer flexibility and simplicity over advanced features.

Pricing

  • Starter: $15 – $19 per user/month, unlimited calls/SMS in the US/Canada
  • Business: Includes auto-attendant, call transfers, and CRM integrations
  • Enterprise: Custom pricing for larger organizations

Reputation

OpenPhone has a G2 rating of 4.7/5, with reviewers highlighting ease of use, affordable pricing, and reliable call quality. Its strengths in SMS and calls via virtual numbers make it a top choice for small teams.

6. Google Voice: Budget-Friendly VoIP Solution

Google Voice is a VoIP app that offers cheap communication for individuals and very small businesses. It works with Google Workspace, letting users manage calls on desktop and mobile. It also syncs contacts, calendars, and messages smoothly.

Strengths

Google Voice has a free personal plan and affordable business plans, making it one of the cheapest options. It supports calls, texts, and voicemail transcription, which helps small teams work better. It works on iPhone, Android, and desktop, so users can manage calls without problems.

It connects with Google Workspace, allowing smooth work with Gmail, Calendar, and Drive. It makes one of the most practical call apps for freelancers who need a business app on both Google Play and the App Store.

Its voicemail transcription turns messages into text, which is helpful for users who prefer reading over listening.

Weaknesses

Advanced VoIP features like team messaging, complex call routing, and analytics are limited. Google Voice needs a Google Workspace subscription for business plans, which adds to the cost. It also doesn’t have toll-free numbers, which can be an issue for businesses that talk to customers.

Best For

Google Voice is great for freelancers, very small businesses, and people already using Google Workspace. Companies that need a simple, reliable VoIP app for calls and messages benefit most.

Pricing

  • Starter: ~$10 per user/month, unlimited domestic calls/SMS
  • Standard: ~$20 per user/month, multi-level auto-attendant
  • Premier: ~$30 per user/month, advanced reporting

Reputation

Google Voice has a G2 rating of 4.1/5, with users praising ease of use, integration with Google services, and affordability. Limitations in advanced features make it best for smaller operations.

7. k: Video-First Communication

Zoom Phone is part of the Zoom system. It combines VoIP calls, texts, voicemail, and video conferencing. It works well for teams that use video calls a lot. The platform supports iPhone, Android, and desktop, making it good for remote and hybrid teams.

Strengths

Zoom Phone offers all communication in one place for businesses already using Zoom for meetings. Unlimited local calls and texts make daily work simpler. Call forwarding, voicemail transcription, and call recording improve work.

The advanced features that let businesses manage a wide range of phone calling needs in one system. Its cloud-based VoIP ensures clear calls and efficient data transfer.

It’s cost-effective for companies looking for cheap VoIP with video. It can grow with you, allowing small teams and large companies to use one system for both calls and meetings.

Weaknesses

International calls might cost extra per minute, which could raise costs for heavy users. Advanced call management and integrations are more limited than those of bigger VoIP platforms. Companies not using Zoom Meetings might find it less useful.

Best For

Zoom Phone is great for teams that use video conferencing along with business phone services. Companies that want one video and VoIP platform benefit most.

Pricing

  • Metered: Pay-per-minute, for low-volume use
  • Unlimited Regional/Domestic: ~$10–$20 per user/month
  • Global Select: Unlimited international calling, custom pricing

Reputation

Zoom Phone has a G2 rating of 4.5/5, with reviewers praising ease of use, cost-effectiveness, and integration with Zoom Meetings. It is widely appreciated for reliable VoIP performance and video-first communication.

Choosing the Right VoIP App for Your Business in 2025

Choosing the right VoIP app is critical for business communication. Companies need reliable voice calls, call forwarding, and strong network performance. Multi-device access across iPhone, Android, and Desktop improves productivity.

Teams benefit from voice data packets, AI analytics, and messaging tools for faster workflows. Mobile VoIP solutions help remote teams place and receive calls without high telephone costs. Cost, scalability, and customer support are key evaluation factors.

The table below summarizes the top VoIP apps for 2025 with their features, platform compatibility, strengths, and pricing.

VoIP App Best For Platform Compatibility Key Features Strengths Pricing Range
Dialaxy Startups, SMBs, sales/support teams iPhone, Android, Desktop, Web Voice calls, SMS/MMS, video conferencing, AI analytics, call forwarding Cost-effective, scalable, 24/7 support, multi-platform experience $10–$30/user/month (Enterprise custom)
Nextiva Small to large businesses iPhone, Android, Desktop Unified communications: voice, video, messaging, CRM integrations High reliability, uptime guarantees, advanced features, strong customer support $20–$60+/user/month
RingCentral Medium to large enterprises iPhone, Android, Desktop VoIP, video meetings, team messaging, contact center solutions Strategic security, compliance, global presence, extensive integrations $20–$60+/user/month
Dialpad AI-focused teams, sales/support iPhone, Android, Desktop AI voice intelligence, call transcription, analytics, video meetings Real-time AI insights, modern UI, scalable $15–$35+/user/month (Enterprise custom)
OpenPhone Startups, small businesses iPhone, Android, Desktop, Web Voice calls, SMS/MMS, shared numbers, team messaging Simple, affordable, team collaboration features $15–$19+/user/month
Google Voice Freelancers, micro-businesses iPhone, Android, Desktop, Web Voice calls, SMS, voicemail transcription Budget-friendly, easy setup, Google Workspace integration $10–$30+/user/month (requires Workspace)
Zoom Phone Video-first teams iPhone, Android, Desktop VoIP calling, SMS, voicemail, integrated with Zoom Meetings Integrated video & VoIP, cost-effective for Zoom users, reliable $10–$20+/user/month (unlimited domestic), custom for global

According to this table, VoIP apps can be applied to businesses of various sizes. Dialaxy targets startups and SMBs. It is compatible with many devices for making calls, and it provides call forwarding and other structural features. It is easy to scale, too.

Nextiva and RingCentral are used with larger teams that require high reliability, voice data packet management, and secure communication. Dialpad uses AI to enhance the quality of calls and the productivity of a team.

OpenPhone and Google Voice pay attention to the low cost, simplicity, and ease of use of VoIP services. Zoom Phone is suitable for teams that value video-first workflows with Zoom Meetings.

In selecting a VoIP application, reliability, multi-platform performance, scalability, cost, and customer care are factors that should be looked into. These platforms have their advantages that fit the purposes of a certain business and its style of collaboration.

Conclusion

The VoIP market in 2025 has various solutions for any business, regardless of size. VoIP servers such as Dialaxy are cheap, scalable, and multi-platform in nature, and therefore could be suitable for small to medium-sized companies. Nextiva and RingCentral are suitable for bigger teams that need more features and reliability.

AI-based tools such as Dialpad can help improve productivity with real-time, whereas OpenPhone and Google Voice offer low-cost and easy-to-use services to startups and freelancers. Video-first communication is built into Zoom Phone, which was favored by the teams that have extensively used conferencing.

Currently, companies should pay attention to reliability, high-quality calls, platform experience, scalability, security, and low costs when selecting a VoIP app.

With the help of such assessments, organizations will be able to make the appropriate choice of a VoIP app to streamline business processes and enhance teamwork, business communication in 2025 and beyond.

FAQs

What is the best VoIP app for business in 2025?

Dialaxy, Nextiva, and RingCentral are top choices in 2025, offering scalability, strong features, and reliable multi-platform performance.

Which VoIP app works best on iPhone and Android?

Dialaxy, Zoom Phone, and OpenPhone work seamlessly on both iPhone and Android, giving users the same features across devices.

What internet speed is required for VoIP calls in 2025?

At least 100 kbps per call is required, but businesses using HD voice and video should aim for 1 Mbps or higher.

Are VoIP apps cheaper than traditional phone lines?

Yes, VoIP apps often cut costs by 40–60% compared to landlines while adding advanced features like call forwarding and AI analytics.

Can I use VoIP apps for international calling?

Yes, providers like RingCentral, Dialaxy, and Zoom Phone offer affordable international calling packages and local numbers worldwide.

Do VoIP apps support features like voicemail and call forwarding?

All major apps in 2025 include voicemail, call forwarding, and SMS, with advanced tools like AI transcription available in premium plans.

Which VoIP app is best for small businesses?

OpenPhone, Google Voice, and Dialaxy are affordable and easy to set up, making them ideal for startups and small businesses.

George Whitmore is an experienced SEO specialist known for driving organic growth through data-driven strategies and technical optimization. With a strong background in keyword research, on-page SEO, and link building, he helps businesses improve their search rankings and online visibility. George is passionate about staying updated with the latest SEO trends to deliver effective, measurable results.