Explore our comprehensive feature that best suits your business for enhanced communication. Discover now!
Purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center
Expand your business’s reach nationwide with a toll-free number accessible in the US, and Canada
Centralize all your numbers and users in one accessible location, regardless of their global distribution
Register multiple phone numbers for your agents and efficiently manage calls from various devices within a single system
Customize business hours for individual phone numbers, ensuring calls are received at your preferred time
Craft customized greetings for welcome and voicemail messages to enhance caller experience
Easily convert written text into spoken words using our cutting-edge Text-to-Speech functionality
Ensure seamless call routing to the appropriate team member every time by customizing your call distribution
An interactive customer menu, facilitating seamless navigation and access prior to connecting with an agent
Efficiently route calls to teams categorized by location, language, skill, or any other desired trait
Get local, toll-free, and vanity virtual phone numbers for countries like the USA, Canada, UK, and many more. Boost global communication with ease.
Enhance your reach and streamline communication, ideal for contact center operations
Access unlimited call history records for comprehensive tracking and analysis of each number
Efficiently manage multiple conversations with our seamless call holding feature from separate lines.
Access voicemail transcriptions conveniently through the Voicemail Logs section
Boost contact center insights with Call Recording: Capture key conversations for improved communication strategies
Customize your inbound calling journey to align with your business's unique needs and meet customers' expectations
Easily configure call forwarding for your Dialaxy phone numbers to ring web portals, landlines, or mobile apps
Automatically route calls to agents based on customer status, technical skills, or business requirements for efficient handling
Efficiently organize call logs by filtering them based on date and time, providing detailed and refined data.
Easily send and receive global text messages using your Dialaxy number with unlimited logs
Business texting from any registered line in Dialaxy, enabling instant SMS exchange while seamlessly integrating your CRM
Efficiently organize message logs by filtering them based on date and time, providing detailed and refined data
Silence conversations effortlessly with our convenient mute conversation feature to control over your messaging experience
Elevate drip campaigns with automated SMS messages, easily managed from your Dialaxy account
Automate messages with the schedule SMS feature for business to improve communication and boost productivity by sending texts at the perfect time.
Effortlessly schedule MMS for your business to automate multimedia messages, engage customers, and enhance your marketing campaigns.
Access our web applications seamlessly on various web browsers for a versatile and user-friendly experience
Unlock the full potential of our mobile app for effortless communication on the go. Explore intuitive features tailored for convenience and productivity
Access our desktop agent seamlessly on Mac, Windows, and Linux for a versatile user experience.
Make calls directly from your browser using the Dialaxy Chrome extension, eliminating the need to use your phone
Easily share your Dialaxy phone numbers with team members for seamless collaboration
Efficiently organize call, message, voicemail logs by filtering them based on date and time, providing detailed and refined data
Expand your agent group seamlessly for enhanced teamwork and productivity within your organization
Connect with an unlimited number of contacts, ensuring comprehensive communication coverage
Easily import and export bulk contacts for streamlined organization in CSV and Excel format
Receive incoming call alerts directly on your screen and initiate conversations instantly by clicking the banner.
Stay informed with mobile notifications, ensuring you never miss important updates or messages while on the go
Receive voicemails directly to your email account with attached recordings, ensuring seamless access and convenient playback
Stay updated with extension notification, helping you to manage task smoothly
Easily activate integrations with just one click from the Dialaxy admin dashboard, streamlining all settings management
Streamline your workflow with seamless CRM integrations compatible with leading CRM platforms, without switching tabs
Expand your network of shared contacts through Google Contacts, mobile phones, CSV files, or CRM integration
Automatically sync. data with your existing CRM, seamlessly consolidating all information into one unified system
Discover top-tier platforms compatible with Dialaxy for enhanced marketing, productivity, and CRM capabilities
Try Dialaxy live! Schedule your demo session today.
Connect Dialaxy with your favourite tools. View all integration
Find tailored industry based communication solutions for your business needs. Explore now!
Clear calls to advanced collaboration, get your startup's communication covered.
Prioritise patients first and ensure a safe communication.
Enhance customer communication for orders, complaints, and returns.
Maximise customer support for better travel experience.
Boost customer engagement, and manage high volumes of calls.
Maximise guest experience, streamline reservations, and optimize staff collaboration.
Provide franchise support, streamline operations, and ensure seamless collaboration.
Optimize team collaboration, client interactions, and consultations.
Enhance client service, claims processing, and agent collaboration.
Elevate candidate engagement, streamline interviews, and optimize team collaboration.
Enhance student engagement, streamline administrative tasks, and facilitate seamless collaboration.
Manage day to day operations, track shipments, and enhance team coordination.
Streamline inquiries, boost customer service, and team collaboration.
Answer property inquiries and manage client interaction smoothly.
Empower your small business with better communication channels.
Access valuable resources available for optimising your communication strategy. Explore now!
Stay updated with industry insights and tips on our blog.
Explore the advantages of upgrading to Dialaxy from your current VoIP system.
Maximize lead possibilities of your company with Local Phone Number
Get insights into who we are and what we stand for.
Explore inspiring success stories from our regular clients.
Discover A2P 10DLC solutions for reliable messaging.
Get access to our app for seamless communication on the go.
Find answers to common questions on our Help Center page.
Access our free lookup tools to quickly gather essential information. Try them today!
Verify phone numbers and enhance consumer profiles with fresh, accurate lead data from hundreds of trusted sources.
A free phone validation tool designed to accurately verify and ensure the authenticity of phone numbers across various formats and regions.
Perform a free phone carrier lookup on any phone number across various countries, providing instant details about the carrier and network provider.
Perform a free reverse phone lookup on any phone number, allowing you to quickly identify the caller's details from any country across the globe.
Generate up to five unique phone numbers instantly at no cost using our Random Phone Number Generator tool.
Home - VoIP Service - What is DNC Scrubbing and Why Do You Need It?
Reviewed by : Prasanta Raut
The business does not call people on the “Do Not Call” Registry, as it respects the client’s enterprise communication preference and does not want any legal issues. So, how can you ensure that your company does not call any number registered with the DNC?
This is where DNC scrubbing steps in and helps your company save thousands of dollars. It is a technology that removes the numbers registered in the national DNC registry from your contact list. It provides security for your business and complies with federal laws as well as state regulations.
In this blog, we will discuss what “Do Not Call” scrubbing is, why you need it, how DNC scrubbing can help your business, and steps to scrub leads against DNC. So, let’s get into it.
Table of Content
DNC scrubbing is the process of removing the phone number from your contact list, which is registered in the National Do Not Call registry. Whether you run a large organization or small call centers, DNC scrubbing is essential for you, if you are a business owner. It can help your organization save thousands of dollars and keep its distance from legal issues. It includes using data providers to exclude and not implying phone numbers from your call lists.
By leveraging the DNC scrubber, your business can ensure that no outbound call is made for the number registered in the DNC and comply with the telemarketing rules. Furthermore, you need to keep in mind that it is prohibited to make telemarketing calls after 9 p.m. local time and before 8 a.m. local time. This approach helps to prevent unsolicited calls, protect consumer privacy and peace, and avoid legal issues.
💡You may also like: Tips and techniques to increase outbound sales
DNC scrubbing is critical for the business seeking to avoid legal issues and hefty fines of thousands of dollars for telemarketing regulations. Thus, by eliminating call-to-numbers on DNC lists, businesses avoid legal consequences that could prevent them from operating or result in thousands of dollars in fines and penalties. Compliance practices protect the company from legal action and penalties, which lead to organizational insecurity and poor financial performance.
DNC scrubbing improves telemarketing communication by increasing the ratio of picked-up calls as it targets the consumers who are likely to pick up the call. By removing the phone numbers from DNC lists, businesses can minimize the call lists while increasing agent efficiency and overall campaign efficiency. It further enhances the effectiveness of the call, ensuring that helpful resources are not wasted and the chances of getting the client’s attention are optimized.
By leveraging DNC scrubbing, your business can demonstrate the willingness of business ethics and regulatory compliance practices. You can make a great impact for your competitors and clients that your business is lawful and working under the Telephone Consumer Protection Act (TCPA). You can gain the trust of your clients as they can feel their privacy is protected, and you respect their preferences and choices. Thus, by adhering to the telemarketing laws, businesses can indicate that their operations are legal, which decreases the impact of possible consequences of the violations of the rules.
Honoring the DNC helps your business protect its brand image by eliminating unnecessary outreach. This ensures that no clients receive the calls unless they want them themselves. This does not directly help you but eliminates the complaints that clients may file against you. Consumer trust and respect are maintained, and businesses secure the stability and dependability of their brand image, which contributes to brand and consumer satisfaction, thus further enhancing business success.
DNC scrubbing enhances customer preferences and respects their choice. It also acknowledges people’s freedom to decide whether to receive telemarketing solicitations. It accommodates consumers’ desires for privacy and limited interactions, which increases customer satisfaction. By coordinating with consumer demands and desires, businesses generate goodwill and form strong bonds to foster positive relationships with customers.
DNC scrubbing builds brand image by respecting clients’ preferences and opinions. While making outbound calls, it filters out and calls only the numbers not registered in the DNC. This business strategy eliminates unwanted calls, ensures your business does not violate ethical standards, and prevents scenarios that might reduce customers’ trust and goodwill. Customers are likely to support a business that respects consumer rights and is under the call law and regulations. Thus, this type of impression can make an impact on your consumer to trust your brand.
Businesses must honor the decision of consumers who have registered their number on the national DNC registry to improve their relationship. This helps to reduce frustration and irritation resulting from calls that the clients do not want; demonstrating the client’s preferences is important. This can lead to an increment in customer flow and overall satisfaction as a result of gratitude and respect.
DNC scrubbing focuses your efforts on potential customers who are more likely to be receptive to your message. Excluding DNC-listed numbers can help avoid contacting and wasting time on uninterested, thus increasing the possibility of a prospect turning into a sale. This specifies the utilization of marketing and sales strategies in sales, enabling the identification of the best practices that increase conversion and maximize Return on Investment(ROI).
DNC scrubbing helps ensure that marketing attempts to the potential audience are much more effective since attention is only given to an audience that could not opt out of the call. Email marketing enables you to communicate with people who are receptive to information concerning your products or services. Hence, there is a high probability that they will provide a positive response and take the necessary action that is required. It also refines the marketing strategies as it increases the efficiency of client attraction and maintenance.
DNC scrubbing is beneficial in that it helps minimize useful contacts that are closest to the undesired recipient. Conveys savings in terms of operations costs, especially those relating to the number of unproductive calls and penalties for violation of telemarketing laws. It also enables the business to run smoothly since most of its efforts are directed mostly toward qualified leads and interested prospects, hence increasing returns on the investments made in marketing.
At first, you have to acquire the DNC list, and this is obtainable from the Federal Trade Commission(FTC), where they sell the list. This list is also generally extensive. Therefore, always ensure that the copy on hand is the updated version.
While selecting the DNC scrubbing tools, choose the most reliable and trustworthy service provider. These programs automate the procedure by comparing your contact list with the DNC list. They flag or remove any numbers detected in the national DNC registry.
Compare your call lists and call management software to the most recent DNC list to guarantee they are constantly up to date. This should be done on a regular basis, as the registration is regularly updated with new members.
Conduct regular audits of your scrubbing procedure to ensure compliance. This includes tracking your scrubbing initiatives and interactions with the DNC list.
DNC scrubbing is a process for adhering to telemarketing regulations. It can also act as a proactive measure for a business’s reputation and an overhaul of organizational effectiveness. By not bothering those consumers who have indicated that they are not interested in receiving communications from the business, there will likely be trust and loyalty.
The concept of DNC scrubbing enables marketers to reach only audiences that are most likely to respond, thus enhancing their efficiency. This independence also reduces some legal exposures and possible penalties, enhancing the company’s financial sustainability in the long run. Adopting DNC scrubbing isn’t just a legal thing to do; it is the right thing to do to maintain a good image of the brand and safeguard valuable customers.
DNC scrubbing is the crucial process of removing all name and contact information that appears on the DNC registry from your company calling lists and database.
Calling a number on the DNC list can result in serious penalties, ranging from $100 to $25000 per infraction. These hefty fines are enforced to ensure that businesses follow telemarketing legislation and consider consumers’ privacy and preferences.
Mostly, it costs between $0.01 and $0.05 per phone number. Some providers may also have subscription plans that range from $100 to $500 per month, depending on the features and size of the database. The cost of scrubbing a DNC list varies greatly based on the service provider and the volume of numbers being processed.
Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.
Prasanta Raut