Explore our comprehensive feature that best suits your business for enhanced communication. Discover now!
Purchase unlimited numbers for unparalleled flexibility and connectivity in your contact center
Expand your business’s reach nationwide with a toll-free number accessible in the US, and Canada
Centralize all your numbers and users in one accessible location, regardless of their global distribution
Register multiple phone numbers for your agents and efficiently manage calls from various devices within a single system
Customize business hours for individual phone numbers, ensuring calls are received at your preferred time
Craft customized greetings for welcome and voicemail messages to enhance caller experience
Easily convert written text into spoken words using our cutting-edge Text-to-Speech functionality
Ensure seamless call routing to the appropriate team member every time by customizing your call distribution
An interactive customer menu, facilitating seamless navigation and access prior to connecting with an agent
Efficiently route calls to teams categorized by location, language, skill, or any other desired trait
Get local, toll-free, and vanity virtual phone numbers for countries like the USA, Canada, UK, and many more. Boost global communication with ease.
Enhance your reach and streamline communication, ideal for contact center operations
Access unlimited call history records for comprehensive tracking and analysis of each number
Efficiently manage multiple conversations with our seamless call holding feature from separate lines.
Access voicemail transcriptions conveniently through the Voicemail Logs section
Boost contact center insights with Call Recording: Capture key conversations for improved communication strategies
Customize your inbound calling journey to align with your business's unique needs and meet customers' expectations
Easily configure call forwarding for your Dialaxy phone numbers to ring web portals, landlines, or mobile apps
Automatically route calls to agents based on customer status, technical skills, or business requirements for efficient handling
Efficiently organize call logs by filtering them based on date and time, providing detailed and refined data.
Easily send and receive global text messages using your Dialaxy number with unlimited logs
Business texting from any registered line in Dialaxy, enabling instant SMS exchange while seamlessly integrating your CRM
Efficiently organize message logs by filtering them based on date and time, providing detailed and refined data
Silence conversations effortlessly with our convenient mute conversation feature to control over your messaging experience
Elevate drip campaigns with automated SMS messages, easily managed from your Dialaxy account
Automate messages with the schedule SMS feature for business to improve communication and boost productivity by sending texts at the perfect time.
Effortlessly schedule MMS for your business to automate multimedia messages, engage customers, and enhance your marketing campaigns.
Access our web applications seamlessly on various web browsers for a versatile and user-friendly experience
Unlock the full potential of our mobile app for effortless communication on the go. Explore intuitive features tailored for convenience and productivity
Access our desktop agent seamlessly on Mac, Windows, and Linux for a versatile user experience.
Make calls directly from your browser using the Dialaxy Chrome extension, eliminating the need to use your phone
Easily share your Dialaxy phone numbers with team members for seamless collaboration
Efficiently organize call, message, voicemail logs by filtering them based on date and time, providing detailed and refined data
Expand your agent group seamlessly for enhanced teamwork and productivity within your organization
Connect with an unlimited number of contacts, ensuring comprehensive communication coverage
Easily import and export bulk contacts for streamlined organization in CSV and Excel format
Receive incoming call alerts directly on your screen and initiate conversations instantly by clicking the banner.
Stay informed with mobile notifications, ensuring you never miss important updates or messages while on the go
Receive voicemails directly to your email account with attached recordings, ensuring seamless access and convenient playback
Stay updated with extension notification, helping you to manage task smoothly
Easily activate integrations with just one click from the Dialaxy admin dashboard, streamlining all settings management
Streamline your workflow with seamless CRM integrations compatible with leading CRM platforms, without switching tabs
Expand your network of shared contacts through Google Contacts, mobile phones, CSV files, or CRM integration
Automatically sync. data with your existing CRM, seamlessly consolidating all information into one unified system
Discover top-tier platforms compatible with Dialaxy for enhanced marketing, productivity, and CRM capabilities
Try Dialaxy live! Schedule your demo session today.
Connect Dialaxy with your favourite tools. View all integration
Find tailored industry based communication solutions for your business needs. Explore now!
Clear calls to advanced collaboration, get your startup's communication covered.
Prioritise patients first and ensure a safe communication.
Enhance customer communication for orders, complaints, and returns.
Maximise customer support for better travel experience.
Boost customer engagement, and manage high volumes of calls.
Maximise guest experience, streamline reservations, and optimize staff collaboration.
Provide franchise support, streamline operations, and ensure seamless collaboration.
Optimize team collaboration, client interactions, and consultations.
Enhance client service, claims processing, and agent collaboration.
Elevate candidate engagement, streamline interviews, and optimize team collaboration.
Enhance student engagement, streamline administrative tasks, and facilitate seamless collaboration.
Manage day to day operations, track shipments, and enhance team coordination.
Streamline inquiries, boost customer service, and team collaboration.
Answer property inquiries and manage client interaction smoothly.
Empower your small business with better communication channels.
Access valuable resources available for optimising your communication strategy. Explore now!
Stay updated with industry insights and tips on our blog.
Explore the advantages of upgrading to Dialaxy from your current VoIP system.
Maximize lead possibilities of your company with Local Phone Number
Get insights into who we are and what we stand for.
Explore inspiring success stories from our regular clients.
Discover A2P 10DLC solutions for reliable messaging.
Get access to our app for seamless communication on the go.
Find answers to common questions on our Help Center page.
Access our free lookup tools to quickly gather essential information. Try them today!
Verify phone numbers and enhance consumer profiles with fresh, accurate lead data from hundreds of trusted sources.
A free phone validation tool designed to accurately verify and ensure the authenticity of phone numbers across various formats and regions.
Perform a free phone carrier lookup on any phone number across various countries, providing instant details about the carrier and network provider.
Perform a free reverse phone lookup on any phone number, allowing you to quickly identify the caller's details from any country across the globe.
Generate up to five unique phone numbers instantly at no cost using our Random Phone Number Generator tool.
Home - Call Center - Top 10 Virtual Number Providers for Call Center
Reviewed by : Prasanta Raut
Call centers require innovative, creative ways to reduce operational and communication costs and increase efficiency. And maybe you’re having a cloudy head for searching the best virtual number providers for call center, right?
You should be careful while choosing the providers, as you can be the victim of scams or unreliable services and lose your money. Also, some providers are overpriced, which can fool you into losing money on minimal services and features.
To help you with these problems and set a clear mind while choosing the provider for your call center, we have researched and listed the best 10 virtual number providers for call center, including the different criteria.
Table of Content
We have picked some of the important criteria to choose the best virtual number providers for call center to make it easy for you. We have researched the best virtual number service based on the following:
Features are the main things; your call center needs advanced features for business phones to manage multiple calls. Many virtual number providers for call center provide unique features which are useful for your call center, and some are unnecessary.
For call centers, features such as call routing and forwarding, integrations, voicemail transcription, unlimited calls, caller ID recognition, etc, are important.
Also, we have checked the compatibility features so that your agents can make business calls through a mobile phone or other devices.
The cost will always be an important factor when selecting any type of service. So, we have considered the providers with affordability for your call centers.
We have taken into account whether you need unlimited minutes or just pay-as-you-go plans and checked if there are additional costs, such as set-up fees or maintenance charges, that may apply on top of the monthly fee.
After comparing pricing plans and packages between different providers, we listed the company with value for money.
Call quality and Reliability are as equally crucial as features and pricing. Your call center needs smooth, uninterrupted calls. Your team or customers can miss out on important information caused by disturbances during the call.
Call quality and reliability also indicate the service provider’s uptime and help build customer trust.
Technical problems are uncertain and arise at any moment. It is important to look for quick customer support service, especially If something goes wrong during calls during peak times.
We have checked what kind of customer support options each company offers, such as telephone, chat, email, etc., by reading user reviews on different sites. And also, we considered how fast response times typically are so problems can get resolved quickly if needed!
After setting the criteria, we have researched the 10 best virtual phone number providers that best fit your call center needs. Let’s guide you with brief insights into the top providers, including features pricing, compatibility, and other features.
Dialaxy tops our list as it is one of the growing virtual phone number providers for any sized business based in the US and Canada. This platform provides an easy-to-use interface allowing users to set up their phone system with just a few clicks of the mouse.
No long-term contract is required when using Dialaxy, which makes it perfect if your business needs flexibility regarding its communication solutions. You can buy phone Canada and US virtual phone numbers in package form and upgrade your package per your call center needs.
You can continue your communications with your existing devices, such as a cell phone, laptop, PC, etc., after purchasing the package.
Click here to check the pricing.
Android/iOS/Windows/macOS
KrispCall is one of the most popular virtual phone number providers in the current market. It specializes in providing reliable voice-over IP (VoIP) telephone systems tailored to small businesses and startups to enterprises that may have small budgets but still require professional-grade telecommunication services.
You can rely on Krispcall for your call center phone system as it is trusted by 200+ companies in over 100+ countries.
Essential: $12 per month per user
Standard: $32 per month per user
Enterprise: Custom (As per your needs)
iOS/Android/Windows/Mac/Linux
Aircall helps businesses quickly set up their own call center by providing them with access to advanced features at an affordable price point. AirCall’s intuitive user interface makes setting up your phone system simple and easy to navigate.
Also, you can customize IVR menus or custom greetings depending on what best suits your business requirements.
Essentials: $30 /user per month
Professional: $50 /user per month
Cloudtalk is another great option when considering VoIP telephone systems, thanks largely due to their wide range of integrations available, including Salesforce, Zendesk Slack, etc., allowing users maximum control over how they communicate with customers internally and externally.
Starter: $25/ month per user
Essential: $30/ month per user
Expert: $50/ month per user
One of the most well-known names within enterprise-level communications software Genesys boasts some impressive capabilities, including AI-powered analytics tools.
These powerful tools provided by Genesys help call centers to track customer interactions across multiple channels, giving you valuable insights into how effectively they engage potential leads and prospects.
Voice: $75/Monthly
Digital: $95/Monthly
Voice:+ Digital $115/Monthly
Digital + WEM(Workforce Engagement Management): $135/Monthly
WEM + Digital + Voice: $15/ Monthly
Grasshopper has become one of the go-to choices for your call center software due to its cutting-edge communication for business-level phone systems at low rates.
It offers a range of plans, including local or toll-free numbers with unlimited extensions and modern features that fulfill your requirements.
Solo: $28/per month
Partner: $46/per month
Small Business: $80/per month
iOS/Android/Windows/Mac
Nextiva provides enterprise-grade voice service and an array of helpful tools to conduct call center communications seamlessly. You choose Nextiva as your virtual phone service as it has great services and features that can meet your expectations.
You don’t have to worry about downtime when running your call center operation; they have 24/7 customer support.
Avoxi specializes in providing global virtual phone numbers from countries worldwide, allowing customers to make international phone calls without incurring additional costs due to long-distance charges.
They also provide robust analytics reports which allow users to track performance metrics like average wait time, abandoned calls, etc. You can use a local phone number, toll free number and international phone number for your business phone system with Avoxi.
Phone.com is another great option that made our list for your call center virtual phone system. It offers toll-free and local numbers from over 40 countries worldwide, regardless of customers’ location.
Phone.com also provides business hours routing, which allows calls to be routed based on different times throughout each day – perfect for managing peak customer service periods more efficiently.
CallHippo is another great option for quality call center service to relish its advanced features and provide virtual phone numbers to over 100 countries.
Like any other virtual phone service, CallHippo also allows users access to multiple communication channels like video conferencing while still keeping costs low compared to other similar solutions available in the market today!
It also provides 10 days of free trial and free setup for new users.
We hope this article serves as a guiding light for choosing the right VoIP providers for your call center software. With many diverse options, you can compare the best 10 virtual phone number providers for the call center mentioned above and select the suitable one.
You can contact the support teams if you have any queries about the features and functionalities of the above-given virtual phone number services. You can set a clear goal after clearing your confusion and queries before committing to the service.
Prasanta is the founder and visionary CEO of Dialaxy. He is on a mission to redefine the landscape of SaaS solutions, infusing creativity and ingenuity into every aspect of Dialaxy’s offerings. His fervent dedication to simplifying sales and support processes drives Dialaxy’s forward momentum, delivering unparalleled value to businesses of all sizes. Embark on a transformative journey with Prasanta and Dialaxy as they pave the way for a new era of sales and support excellence.
Prasanta Raut